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2.51 Static IP FastAccess Info

BellSouth FastAccess offers a single static IP for residential service. BellSouth also offers single static or multi-static IPs for business class customers.

Residential Single Static IP Service
•Customers with residential service may get a single static IP address for an additional $14.95 per month. Older accounts that had the free static IP option are grandfathered and are not charged, but will lose the static if any account chnages are made.
• The WAN IP is not a static IP in a traditional sense; where you must hard code it to the router. It is dynamically assigned through your username via PPP, however it is always the same IP.
• Single static requires no special setup or configuration to the modem, router, or NIC. Use the standard FAQs and procedures to configure the equipment exactly the same way you would a dynamic PPP connection.
• Customers must configure their routers, modems, or NICs to automatically obtain the IP address. Do not try to hard code your WAN IP!
• The static IP is based on your username and the login format is username@bellsouth.net.

Business Single Static IP Service
•The single static offering is similar to the residential in setup and operation.
• The WAN IP is not a true static IP. It is dynamically assigned via PPP, however it is always the same IP.
• Single static requires no special setup of configuration to the modem, router, or NIC. Use the standard FAQs and procedures to configure the equipment exactly the same way you would for a dynamic PPP connection.
• Customers must configure their routers, modems, or NICs to automatically obtain the IP address. Do not try to hard code your WAN IP!
• Additional setup information is available here. Click on the Static IP link.
• The static IP is based on your username and the login format is username@bellsouth.net.


Business Multi-Static IP Service
Important Note: Please read this section carefully. BellSouth's multiple static IP service is a very complexed offering. It is different from multiple static services offered by other ISPs and requires a router (or routers) with specific capabilities and custom configurations. If you do not require multiple dedicated IPs for specific individual devices, then you should really use the single static IP service.
•Business customers are able to buy packages that can have a minimum of 5 and a maximum of 61 static IPs.
• Customer receives an assigned block of IPs from BellSouth that will include the usable static IPs as well as 3 additional IPs for:
1. Default Gateway
2. Subnet Address
3. Broadcast Address
• The WAN IP is dynamic and will change (this is normal). Your static IPs are bound to the dynamic WAN IP within the core network. Do not try to assign any of the static IPs to the WAN side of the router!
• Customers are required to run a compatible router (either supplied by BellSouth or the customer) that is capable of handling the desired number of IPs. The router must also be capable of PPPoE and must be able to create a "one to one" (or equivalent) NAT for each specific device.
• The static IPs are bound to your dynamic WAN IP based on your username and the login format is username@bellsouth.net.
• Configuration information is available via the BellSouth 3346/3347 Multi-Static Configuration Support FAQ.
• If you are experiencing authentication problems logging in using the username@bellsouth.net format then there is a problem and you should contact the HelpDesk. Due to a character limitation on Cayman routers running 6.3.0 R2 or earlier firmware, you will be required to update the firmware to 6.3.0 R7 or higher.
•Additional general router information is available via the Netopia 3346 BellSouth Business DSL Multi-Static User Guide.

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2009-09-05 23:00:04

99.9% of the time there is a simple explanation with an easy fix. When a connection is dropped or not properly terminated it takes a little while for the network side to realize it and react. Many routers/modems are set to reestablish a new connection too quickly. The network end doesn't realize that the original session is over so when it receives a new username/password challenge it can't give out the old IP because it assumes it's still in use. You should takes the following steps:

Power down your equipment (modem/router/pc/etc) for about 5 minutes or so and bring it back up.

If you have the capability to change the redial period setting on your router you should set it to 180 seconds or more.

Make sure you actually have a static IP still assigned to your account. You can confirm your account has static IP by checking here.

If you have tried the steps above and still do not have the correct static assignment, call the Help Desk at 888-321-2375.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2006-12-22 00:03:27

Nothing is wrong. BellSouth's Multi-Static IP (5 IPs or more) service is designed to assign a dynamic IP on the WAN interface. Here's more info:

Business Multi-Static IP Service
Important Note: Please read this section carefully. BellSouth's multiple static IP service is a very complex offering as compared to traditional static IP assignment. It is different from multiple static services offered by other ISPs and requires a router (or routers) with specific capabilities and custom configurations. If you do not require multiple dedicated IPs for specific individual devices, then you should really use the single static IP service.
•Business customers can have a minimum of 5 and a maximum of 61 static IPs.
• Customer receives an assigned block of IPs from BellSouth that will include the usable static IPs as well as 3 additional IPs for:
1. Default Gateway
2. Subnet Address
3. Broadcast Address
A customer wanting 5 static IPs would actually be provided 8 IPs (5 assignable and 3 for management).
• The WAN IP is dynamic and will change (this is normal). Your static IPs are bound to the dynamic WAN IP within the core network. Do not try to assign any of the static IPs to the WAN side of the router!
• Customers are required to run a compatible router (either supplied by BellSouth or the customer) that is capable of handling the desired number of IPs. The router must also be capable of PPPoE and must be able to create a "one to one" (or equivalent) NAT for each specific device.
• The static IPs are bound to your dynamic WAN IP based on your username and the login format is username@bellsouth.net.
• If you are experiencing authentication problems logging in using the username@bellsouth.net format then there is a problem and you should contact the HelpDesk. Due to a character limitation on Cayman routers running 6.3.0 R2 or earlier firmware, you will be required to update the firmware to 6.3.0 R7 or higher.
•Configuration information is available via the Netopia 3346 BellSouth Business DSL Multi-Static User Guide.
• There is additional setup information available at the BellSouth Technical Help website, however it is completely and utterly useless. BellSouth has not corrected errors or updated the FAQ in years. Do not use the user%static format for logging in as suggested...it's dead wrong.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2008-03-13 10:25:55

Static IP is available for all FastAccess residential and business accounts. There are various options and some packages include a static IP (at no extra charge) and other packages offer it at an additional cost. FastAccess Extreme offers static IP at no additional charge but the default order mode is for a dynamic IP. You must specifically request a static IP. Important Note: Some customers have reported that they lost their static IP when changes were made to their account. If you lost your static IP due to a move, change of service level, or pricing plan you can reorder it through the website.

You can request a static IP (or remove a static IP) via the BellSouth FastAccess Website as shown below.

Step 1
Log on to BellSouth FastAccess Website and select whether you have Residential or Business FastAccess.

Step 2
Click on Upgrade My FastAccess Service from the Existing Customers menu.

Step 3
Enter the telephone number. Click Manage.


Step 4
Enter your primary username (if this is the first time you have used this site) and click Continue. If you have previously set a different username for this site please enter it instead.



Step 5
Select Upgrade or modify my existing FastAccess DSL Service and click Continue.



Step 6
Your current service information will be displayed in the upper left. Available options and services will be shown. Select the Static IP option (and/or any other changes you wish to make) and click Continue and then follow the prompts.

Important Note: Your plan may have several options available. If an option is not shown you are not eligible for that service or option. The screen shot below is an example only and does not show all available options or services. Your actual options will vary.



Step 7
When your order is completed you should receive a confirmation email. You can also verify the order status online by checking here. After your order is complete you must reboot your equipment (PC/modem/router/etc).

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2006-12-22 00:03:45

Some customers have reported that they lost their static IP when minor changes were made to their account. If you lost your static IP due to a move, change of service level, or pricing plan you can easily reorder it through the BellSouth FastAccess Website.

Preliminary Check: Before proceeding it is recommended that you power off all equipment (PC/modem/router/etc) for about 5 minutes then power up and check to see if you are assigned the correct IP.

Step 1
Log on to BellSouth FastAccess Website and select whether you have Residential or Business FastAccess.

Step 2
Click on Upgrade My FastAccess Service from the Existing Customers menu.

Step 3
Enter the telephone number. Click Manage.


Step 4
Enter your primary username (if this is the first time you have used this site) and click Continue. If you have previously set a different username for this site please enter it instead.



Step 5
Select Upgrade or modify my existing FastAccess DSL Service and click Continue.



Step 6
Your current service information will be displayed in the upper left. Available options and services will be shown. Select the Static IP option (and/or any other changes you wish to make) and click Continue and then follow the prompts.
Important Note: Static IP is an additional charge option for some service/speed plans. Your plan may have several options available. If an option is not shown you are not eligible for that service or option. The screen shot below is an example only and does not show all available options or services. Your actual options will vary.



Step 7
When your order is complete you should receive a confirmation email. You can also verify the order status online by checking here. After your order is complete you must reboot your equipment (PC/modem/router/etc). If you have tried the steps above and still do not have the correct static assignment, call the Help Desk at 888-321-2375.

Andy Houtz DSL

Feedback received on this FAQ entry:
  • AT&T no longer offers free static IPs. Static IPs are $15 now.

    2009-04-22 17:13:50 (Jared See Profile)



by FAQFixer See Profile
last modified: 2006-12-22 00:04:03