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This Section

2.5 Service Info & Availablity

There are several common reasons for not qualifying for Extreme 3.0 or Extreme 6.0. Obviously there could be other reasons, but they are an incredibly small percentage. Another harsh reality is that BellSouth publicly announced that only about 25% of its base would initially qualify for Extreme 6.0. That means the majority of customers will have to wait until changes are made to equipment and network before being eligible.

Q: Why can't I get Extreme 6.0?
A: There are several general reasons that make up the majority of cases:
•You are more than 5,000 feet (approximately) from the CO or Remote DSLAM.
•The IFITL broadband hardware (a.k.a PCData) that serves you is only capable of 1.5 at this time. Check here for more information.
•The broadband hardware (DFITL) that serves you is not capable of providing 6.0 at this time. Check here for more information.
•The DSLAM does not have the back haul bandwidth capacity available. This is a hardware issue not simply a bandwidth allocation issue.

Q: Why can't the help desk/customer service tell me the specific reason why I don't qualify?
A: They do not have access to the specific reason. BellSouth Internet Services (BSIS) is an ISP and BellSouth Telecommunications (BST) is a regulated telecommunications company. FCC regulations forbid the release of certain line information to any ISP (including BSIS). All ISPs have access to the same BST qualifying database, which usually only provides a "qualified" or "not qualified" answer.

Q: Why can't the help desk/customer service tell me when I will qualify?
A: Again, due to regulations they limited access to this type of information. In some instances there may be a projected qualifying date, but if there is no projected qualifying date shown then the help desk has absolutely no additional information available.

Q: The distance estimator on BBR says I am less than 5,000 feet from the Central Office or RDSLAM. Why don't I qualify for Extreme 6.0?
A: The distance estimator on BBR simply uses a mapping application and provides driving miles to the CO. Your actual wiring may take a much longer path to the CO. ISPs do not have access to the BST loop length records so the help desk can not tell you how far away you are. Again, they only have the "qualified" or "not qualified" answer.

Q: There is a Remote DSLAM right down the block from my house. Why don't I qualify for Extreme 6.0?
A: Usually one of two reasons:
•Even though you are close to that Remote DSLAM your physical wiring may be served by a completely different Remote.
•The RDSLAM does not have the network bandwidth capacity back to the CO due to hardware limitations. Some RDSLAM are fed via T1s not DS3s. You may have the world's greatest line stats and synch at the highest rate possible, but you still will not be able to get 6.0.

Q: My modem shows the attainable line rate is higher than 6Mbps. Why can't I get 6.0?
A: Attainable line rates are only relevant between the DSLAM and your modem and is completely independent from the network that feds the DSLAM.
• You may be served by DFITL hardware.
• The RDSLAM does not have the network bandwidth capacity back to the CO due to hardware limitations. Some RDSLAM are fed via T1s not DS3s.

Q: I was told that if you can get 3.0 you will be eligible for 6.0. Is that true?
A: No, that is not correct by any stretch of imagination.
• The maximum distance for 6.0 is roughly 5,000 feet. The maximum distance for 3.0 is roughly 12,000 feet.
• The RDSLAM may not have the network bandwidth capacity back to the CO to support 6.0

Q: I was told that repairs from the hurricanes are delaying deployment in South Florida. Is that true?
A: Possibly. Obviously, BellSouth is focusing on repairing critical POTS service which has a higher priority than DSL. Even though your area may not have been hit hard some areas are completely devastated as shown here. Additionally, many parts of South Florida are also served by IFITL and DFITL (which don't support 6.0 at this time) so it is delayed due to hardware issues, not hurricane repairs.

Q: I have IFITL (PCData) service. Can I qualify for FastAccess Extreme?
A: No. IFITL is not currently capable of Extreme 3.0 or 6.0. IFITL is restricted in speed because it is a shared 10Mb half-duplex ethernet LAN between 4-8 customers. Completely different ONU cards would be required on every single pedestal as well as some of the switches farther back in the network to allow any increases. Additionally, since the initial topology and equipment was abandoned by the vendor it would be a niche market with a finite expansion and no new growth potential for the vendor or the Telco. BST is working with a third party equipment vendor to provide higher speeds via IFITL, but no deployed equipment is currently capable and no official plans have been announced.

Q: I have DFITL Service. Can I qualify for FastAccess Extreme 6.0?
A: No. DFITL does not currently support Extreme 6.0. Instead of a Remote DSLAM located at a centralized RT, DFITL uses a small DSLAM that can serve up to 4 customers integrated into a pedestal that is placed close to the homes it serves. Chances are if you have small green pedestal near your home you probably have DFITL, however this is not conclusive proof. The ISP does not have access to records about your local loop and will not be able to tell you whether you are DFITL or not. BST is working with vendors on solutions to try and provide 6.0 via DFITL, but nothing is currently available and no official date has been set. Very Important Service Note: AT&T is now limiting DFITL customers to the 1.5Mbps service tier. Older customers that currently have 3.0 service are being grandfathered, but all new (or returning) customers are limited to 1.5Mbps.

Helpful Advice: Local Service and Install Techs are usually well informed about the local loops and service. They know what type of topology/service your the neighborhood has and what may or may not be available. If you see a Service Install Tech in the neighborhood, politely ask them if they have any information or insight. Please remember, they are a great source of information about the current loop makeup but may not be aware of future changes driven by the Engineering/Planning Group.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2009-03-20 09:28:00

If you currently have internet service with another ISP, please reference this FAQ.

Q. How do I contact FastAccess?
A. 1-888-321-2375. In the first option menu choose option 1 if you are business, or option 2 if you are residential.
In the second option menu:
1 - Sales
2 - Technical Support
3 - Customer Service
4 - Billing

Q. What is the best way to order FastAccess DSL?
A. You can order through your telephone company, call FastAccess Sales, or order via the web at www.fastaccess.com
Ordering on the web holds the benefit sometimes of added promotional offers. You are also ensured that the correct information is placed on the order.
No matter how you place your order, be absolutely sure that you give correct and usable contact information. Give at least two telephone numbers and a valid email address that you check often. The most common reason DSL orders get cancelled is because Customer Service cannot get in contact with the customer. If you get an email that states you need to call FastAccess, do it! If you get a letter that states you have ten days to contact FastAccess or your order will be cancelled, call immediately.

Q. I just got a message/email/letter from Bellsouth FastAccess saying I need to contact my telephone company. Aren't you all one and the same?
A. No. FastAccess is part of Bellsouth Internet Services. Due to federal mandates, Bellsouth Telecommunications is run as a separate entity. There are also laws and regulations regarding proprietary information that disallows FastAccess from getting certain phone company information, which is why FastAccess may need the customer to call their telephone service provider to get issues resolved so the DSL order can be processed.

Q. What modem should I get? Can I get a router? Static IP address?
A. Currently, the modem that is shipping for FastAccess service is the Westell Wirespeed 2100. It can connect to the computer via USB or ethernet. FastAccess also offers the 2Wire Home Portal for those who wish to have a supported home networking option. Business customers can get either the Westell modem or the Cayman 3220H router. At this time, only business customers can get static IP addresses.

Q. How does the DSL get installed?
A. You can opt for either self-install or professional install, unless you are getting the 2Wire Home Portal. Currently, that piece of equipment is not eligible for pro install. Help desk support is available 24/7/365 for assistance with self-install. Business customers also can now self-install or have a pro install of either the Westell modem or the Cayman router.

Q. Which should I choose? Modem or router? USB or ethernet? Self-install or professional?
A. A call to Technical Support can help answer those questions. It is really dependent on what you what to do and what kind of computer you have. Those with more than one computer will have different needs than those with only one. And different skill and confidence levels can also make a difference. Keep in mind that Sales reps are Sales reps. They only have a basic knowledge if the technical aspects of DSL service and equipment. Tech support will be able to help you sort out your options and get the equipment best suited to you and your needs. www.fastaccess.com also has some useful information, and of course, the Bellsouth forum at DSLReports.com cannot be beat for all kinds of info.

Q. What happens with my order after I place it?
A. If you are ordering for an established telephone number, the order goes into a database at FastAccess. It queries records at the telephone company to verify that the telephone number and address match and the billing information is correct, and that all telephone service orders are complete. Then it submits a request to engineering for qualification and provisioning. (Provisioning is provided by the telephone company. DSL Engineering is a special group within the phone company that does this part of the DSL service.) Engineering then returns a result to FA - the order will be processing, rejected or pending facility.
At the same time, a user account is created. This is the log in name and email address that you will use with FastAccess. It also ties your DSL provisioning to your FastAccess billing account. You can use this account almost immediately. Go to https://www5.bellsouth.net/AILogin.shtml and log in to your account with the user name and password you created when you ordered FastAccess. There you can do such things as change your passwords and authentication phrase, add email mailboxes and aliases, and activate your personal web space, etc. Choose your primary log in name carefully and wisely! It can be difficult and expensive to change it later on.

Q. What if I am just getting new telephone service, or I have just moved and ordered DSL at the same time?
A. In these cases, the FastAccess database will hold the order in a 'pending submit' status. The system will hold on to the order until 3 days after the due date for the telephone service order. On day 3, it will query the telephone databases and if all is good there, the order submits to engineering. However, if the telephone service order due date has been delayed, the DSL order will not submit until it has been complete for 3 days. Not just dial tone active on the line, but the service order itself must be complete. If there are delays of this nature that you do not understand, call your local telephone business office to find out what is going on.

Q. Why did my order get rejected?
A. Orders are rejected for a number of reasons. Most common is that the telephone service order is not yet complete. If telephone service was just recently established there may be a part of the service order that is still open or has re-opened, such as a new service added to the line. The second most common reason for rejected orders is Service Conflict. This can be a service on the telephone line that makes it incompatible with DSL, or engineering cannot get access to the telephone lines to provision DSL. In this situation, you would need to call your local telephone provider business office to find out what it is that is causing this situation. Other reasons for rejected orders include address-mismatch, DSL is already on the line, there is another pending order for DSL from another provider, and non-working telephone number.

Q. What is Pending Facility?
A. This is a catch-all term that basically means your DSL is on back-order. It's there, but not available to you yet. There may not be an available pair to connect your line to the DSL circuit, or the facility (DSLAM) has not yet been completely built, either in the Central Office or the remote facility.

Q. How long does it take for a DSL order to process?
A. In the most perfect of all perfect worlds, 3 business days. Average is 7-10 business days.

Q. I am going to self-install. When will I get my modem?
A. Normally, modems ship out the day the DSL order completes, sometimes the day before. The rest is up to UPS/FedEx/USPS.

Q. My order completed a week ago and no modem! What do I do?
A. Call Customer Service. They can check into it for you.

Q. I've requested a professional installation. When will that be done?
A. Typically, the same day your DSL order is due to complete. In the case of business router installations, it must be the day after or later. Be sure to make note of the installation date and time so you will be there when the installer arrives. He or she will need access to your computer and the NID (Network Interface Device) in order to complete the install.

Q. Who can I call to get my DSL order pushed up?
A. It is strongly recommended that you do not attempt this. The orders flow through the system automatically. Any attempts to fiddle with this process is asking for trouble, either immediately with the order process, or down the line with billing, modem shipment or authentication issues. Try to be patient. However, if you absolutely must get DSL sooner, you can try to call Customer Service and ask for your order to be pushed up. Even so, there are no guarantees that it will be possible.

Q. Why did my order get cancelled?
A. Number one reason is due to not being able to contact you if there is a need to verify information on your account, as discussed in the first question. Engineering will also cancel order if the telephone number does not qualify, or if it will be in a Pending Facility status for a long period of time - usually orders holding for facilities over 30days get cancelled by the ILEC. FastAccess will make every effort to contact you should this happen, and explain the reasons.

Q. I've had FastAccess DSL for awhile now, but I am moving. How can I get DSL at my new home?
A. When you call the telephone company to move your telephone service, be sure to tell them you have DSL as well.

Q. I'm moving and keeping the same telephone number.
A. You will be without DSL for a period of 10 to 15 business days. DSL must be disconnected at your old location and re-ordered for your new location. Once the phone service is active and the service order is complete for 3 days, the DSL order will submit to engineering for qualification and provisioning.

Q. I'm moving and getting a new telephone number.
A. You will need to place a whole new order for DSL on the new telephone number. You can keep your old email addresses. Just call Billing and ask to be downgraded to Dial-up service, then when you order on the new number, the user account can be upgraded back to DSL and tied to your new number.

Q. I'm moving soon. How can I be sure I can get DSL in my new home?
A. You can't. You can get a good idea by trying the telephone number of neighbors in the FastAccess qualification web site. If they qualify or already have DSL, it is a good indication that you can get DSL there, but it is no guarantee.

Q. I ordered DSL and I was told I would have to wait a month for it to be activated. I just checked my number on the FastAccess.com site again and it says there is already DSL on my line. Is it really?
A. Yes and no. What it really means is there is already a pending order for DSL on that telephone number in the FastAccess system. Provisioning may or may not be complete.

Q. My phones were just turned on. My next door neighbors on both sides have DSL, and the previous occupant here had DSL, but the site says FastAccess is not available for my telephone number?
A. Wait. Check again tomorrow. And the next day, and the next, until it says, "Congratulations!" Your telephone order must be complete for at least 3 business days before you can pre-qualify for and order DSL.

Q. What else should I know about ordering FastAccess DSL?
A. All good things come to those who wait. Patience is a virtue.
Also, once you place your order, do NOT change anything on your telephone service until your DSL is up and running. That can delay your DSL order or even get the order rejected. Even then, certain services added to a line that has DSL can cause disconnection.
Try not to change anything on your DSL order once it is in the system. This can also cause delays.

by NetTech$ See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:32:13

Information about switching to BellSouth is available at the BellSouth Welcome Center. It provides useful information and an automated email application that will be send an email to everyone in your current address book alerting them of your new email address.

by jazzman916 See Profile edited by FAQFixer See Profile
last modified: 2006-01-10 17:23:34

Current system status, as well as scheduled maintenance, is available here:

BellSouth System Status Page

Important Information: Typically, the system status page only includes outages or maintenance that effects 50 customers or more. Don't assume BellSouth is aware of your problem. If you experience problems call the HelpDesk at 1-888-321-2375.

Feedback received on this FAQ entry:
  • The system status page is no longer functional. You will simply not be able to load it once you select your state and city.

    2009-05-27 19:36:23 (Jared See Profile)



by Rob See Profile edited by FAQFixer See Profile
last modified: 2006-07-04 09:10:23

Server Prohibition
BellSouth FastAccess Business class service customers are permitted to operate commercial servers.
Residential class customers are prohibited from operating any type of servers. Port 25 (inbound and outbound) are blocked on residential service. Click here for more information.

Speed Packages
Business Class Customers have 6 different speed packages available:
6000k down x 512 up (Xtreme 6.0, best effort speeds)
3000k down x 384 up (Xtreme, best effort speeds)
1472k down x 256k up (basic, best effort speeds)
256k down x 128k up (basic, best effort speeds)
384k up x 384k down
512k up x 768k down
Residential customers are currently offered 256/128, 1472/256, 3000/384, or 6000/512 basic, best effort service.

Additional Features
Certain business packages include new Domain Name Registration and custom Email accounts.

Supported Equipment
Business class customers have the option to use a BellSouth Supported Netopia 3346 DSL modem/router or 3347 wireless modem/router. BellSouth will also provide some networking support for this product to these customers.
Check here for residential class modems/routers available and supported by BellSouth.

Static IPs
Business class customers have the option to purchase a block of 5 (or more) static public IP addresses. The 5 IP block option also requires the Netopia 3346 or 3347 modem/router (or other multi-static compatible router).
Residential class customers can only get a single static IP (available as a no cost option on specific speed packages).

Telephone Service
Business class accounts require a business telephone line, commonly called a "1FB". You can not get business class FastAccess on a residential line.
Residential class customers use a standard residential telephone line, commonly called a "1FR" and can only be provisioned with residential FastAccess.

Service Guarantees
Business class service also includes certain service and installation guarantees.

Specific service and pricing information is available at »www.fastaccess.com.

by leevis See Profile edited by FAQFixer See Profile
last modified: 2006-09-15 19:51:59

The hardware, software, installation guides, and cables you receive in your FastAccess installation kit is dependent on which service you ordered.

Residential Service with Ethernet/USB modem:
•BellSouth specific Netopia 2241N or Westell 6100 modem (more information)
•Residential Installation CD
•Fast Start Installation Guide
•Connection Guide
DSL Filter Package with 1 wall mount and 4 inline microfilters (3 single-output and 1 dual-output)
•Power supply for modem
•USB cable
•Ethernet cable
•RJ-11 cable

Residential HomeNetworking Service with Wireless Gateway:
•BellSouth specific Westell 327 wireless gateway
•HomeNetworking Installation CD
•HomeNetworking Fast Start Installation Guide
•Connection Guide
DSL Filter Package with 1 wall mount and 4 inline microfilters (3 single-output and 1 dual-output)
•Power supply for Westell
•USB cable
•Ethernet cable
•RJ-11 cable

Small Business Class Service with Ethernet/USB modem:
•BellSouth specific Netopia 2241N or Westell 6100 modem (more information)
•Installation CD
•Fast Start Installation Guide
•Business Connection Guide
DSL Filter Package with 1 wall mount and 4 inline microfilters (3 single-output and 1 dual-output)
•Power supply for modem
•USB cable
•Ethernet cable
•RJ-11 cable

Small Business Class Service with Wireless Router:
•BellSouth specific Netopia 3347W Router
•Installation CD
•Fast Start Installation Guide
•Business Connection Guide
DSL Filter Package with 1 wall mount and 4 inline microfilters (3 single-output and 1 dual-output)
•Power supply
•Ethernet cable
•RJ-11 cable

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-21 23:56:29

Listed below are Broadband topologies available within the BellSouth FastAccess Product Family. The service type you receive is completely dependant on the facilities serving your home or business; however all are considered FastAccess.

DSL (Digital Subscriber Line)
DSL is BellSouth's original copper-based broadband solution and can be deployed directly from a CO or a remote DSLAM in the neighborhood. DSL uses straight copper wire between the DSLAM and the home and requires a DSL modem. It is by far the most popular broadband service offered by BellSouth and can be self installed by the end user.

IFITL (Integrated Fiber In The Loop)
IFITL (a.k.a. as PCData) is BellSouth's first broadband over fiber to the curb service and utilizes Marconi equipment that integrates voice, video, and data capabilities. It is not DSL but a 10Mb ethernet from the ONU to your house. With IFITL no modem is needed, but you must have a professional installation by a BST technician. They will install 10Base-T protector and a special EBN in the NID, run new CatX cable (or utilize existing spare pairs, if available) from NID to a RJ-45 wall plate, and then to the NIC of your PC or WAN port on a router. Currently, IFITL customers are not eligible for Extreme 3.0 or Extreme 6.0, but IFITL can usually obtain slightly higher download speeds than FastAccess Ultra DSL customers because it uses traffic shaping instead of hard provisioning caps. Click here for additional IFTIL installation and connectivity information.

DFITL (DSL over Fiber In The Loop)
DFITL is the 2nd generation DSL over fiber to the curb offering and offeres voice and data service. It uses fiber to the pedestal and then copper to the house. DFITL pedestals are usually green in color, about 30" tall, and can service up to 4 customers. The ONU cards in the pedestal are a mini DSLAM and provide the DSL signal to the house. A standard DSL modem is required and the Self Install Option is available with DFITL. Although it works differently on the TelCo side of things, DFITL is functionally the same as DSL and MX to the end customer. Currently, DFITL customers are not eligible for Extreme 6.0. Very Important Note: AT&T Southeast is now limiting DFITL customers to the 1.5Mbps (Ultra) service tier. Older customers that currently have 3.0 service are being grandfathered, but all new (or returning) customers are limited to 1.5Mbps.

MX (a.k.a. FITL-MX)
MX is 3rd generation DSL over fiber to the curb utilizing the Marconi DISC*S MX platform. It uses fiber to the pedestal and then copper to the house. MX pedestals are usually tan in color, 30" tall, and service up to 12 customers. The ONU cards in the pedestal are a mini DSLAM and provide the DSL signal to the house. A standard DSL modem is required and the Self Install is available with MX. Although it works differently on the TelCo side of things, MX is functionally the same as DSL and DFITL to the end customer.

Originally posted by Logic1977

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2009-03-03 09:00:45

Important Note: As of May 2006, BellSouth pulled the public DSL deployment schedule and chances are it will never be republished. Additionally, the schedule had not been updated for about a year so much of the information was irrelevant or useless anyway.

Additional Information
The only reliable way to see if you qualify is to contact sales at 888-321-2375 or via www.fastaccess.com. You can do a little investigation and possibly find out the name of the CO or Remote you are assigned to using the CO Finder Tool available on BBR, however is not always a reliable source. You should at least be able to ascertain the CO you are ultimately fed through.

Placement of a Remote DSLAM (even if it's 500 feet from your front door) does not insure you will be fed from that RT or that you will be able to get DSL!

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-21 23:56:55

Check the following links:

BellSouth Service Agreement

BellSouth Acceptable Use Policy (AUP)

Pricing Terms and Conditions

Other BellSouth Legal Notices

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-21 23:57:27

Due to the many variables in the typical telephone plant, it is very difficult to say with absolute certainty what the upload and/or download speed of any individual subscriber will be. However, this chart shows the minimums that can be expected in most cases.



This chart is based on the following:
    •The pair consists of number 26 American Wire Gauge conductors. This is the minimum size wire used in the modern telephone plant. Larger gauge wire will provide better performance or more reach.

    •There are no bridge taps present on the pair.


by Splitpair See Profile edited by Andy Houtz See Profile
last modified: 2003-04-21 14:35:15

If you just received phone service from BellSouth, it may take anywhere from a couple days to several weeks before your new phone number will be added to the FastAccess DSL Prequalification database. Continue checking the FastAccess Website periodically to see when you qualify.

by leevis See Profile edited by Andy Houtz See Profile
last modified: 2003-09-23 08:16:59

Unless you know a local a field tech/engineer that can check there is no reliable online method to determine your distance to a DSLAM or CO. The estimates available online are simply derived from driving distance software and can not be relied upon for qualification or accuracy and BellSouth does not endorse or contribute any distance estimations publicly. Important Note: The BellSouth Internet Services Help Desk does not have access to the BellSouth loop measurements and therefore can not give them to individual customers.

Additional Note:The distance estimate only shows distance from a CO location only. If you are being served by a Remote DSLAM these estimates are completely invalid. The majority of BellSouth customers are served by a Remote DSLAM. If your distance estimates shows past 18,000 feet yet you are still eligible for DSL you are probably served by a remote DSLAM.

by tomsprat See Profile edited by FAQFixer See Profile
last modified: 2008-08-21 11:54:52

It is very possible that at some point you may qualify for FastAccess service. In many areas BellSouth is rapidly deploying a hardware solution called a "Remote DSLAM" that allows service to customers that are more than 18,000 feet from their CO. The best advice is to periodically check with BellSouth to see if such a solution is available in your area. Here is a link to the BellSouth Broadband Deployment Schedule.

by leevis See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:35:03

You can check the FastAccess Web Site for current availability.

If you do not currently qualify you can check the BellSouth ADSL Deployment schedules available in a Excel spreadsheet format. There are separate files for CO deployment and Remote deployment (the two links above the upper right part of the map).
http://www.bellsouth.com/broadband/dsl_solutions/discover/coverage/

The names and codes for the equipment on the spreadsheet are based on the CO Wire Center code. To find your specific CO code go to the Find Service link and type in your information. It will provide you with your Wire Center code. Match this code to the equipment and locations on the spreadsheet.

by Andy Houtz See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:35:21

BellSouth is committed to providing DSL service to as many of it's customers as is technically possible. They have been upgrading infrastructure and installing the necessary equipment at an accelerated pace in recent times. Here is a link to the BellSouth Broadband Deployment Schedule. However, the only way to accurately determine if they have plans for your area is to call Bellsouth FastAccess sales for more information.

Feedback received on this FAQ entry:
  • The link to the "Bellsouth Broadband Deployment Schedule" comes up as a "Not Found" error.

    2009-05-27 19:39:41 (Jared See Profile)



by leevis See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:35:36

The reason that BellSouth and other ISPs impose a limitation on distance is that the DSL signal loses strength over distance. This loss of signal is referred to as attenuation. Each provider estimates the distance at which it believes sufficient signal is lost to cause a poor, on non-existent, connection. Attenuation to a specific location can only be measured from the location, therefore, a preliminary estimate is used to determine the possibility of a connection to a specific site. No ISP can, or will, guarantee that service can be connected prior to their testing at the end location.

Additionally, each CO, (central office), must have a DSLAM installed at its location in order for it to be capable of processing the DSL signal. Regardless of its proximity to the CO, a location cannot get DSL service if the DSLAM is not installed in the CO.

by tomsprat See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:35:52

DSL requires copper lines from the DSLAM to the subscriber, however BellSouth is offering two types of Broad Band Internet Access over FTTC (Fiber To The Curb) facilities. One type is IFITL, the other is DFITL. You should contact BSFA at 1-888-321-2375 or FastAccess.com to see if either of these are available to you, or when the expected turn up date may be.

by DSLDUDE6 See Profile edited by KeysCapt See Profile
last modified: 2003-04-13 09:37:14

Yes. The service includes 20 hours of backup dial access per month as quoted from the BellSouth FastAccess web page:
    "FastAccess Service also includes access to a back-up BellSouth Internet Service dial-up account. This account may be used while you are traveling or if FastAccess DSL is temporarily interrupted. The back-up dial account provides for 20 hours of usage per month at no additional cost to you. (However, you will be responsible for any long distance or roaming charges that may be incurred for all back-up dial usage.) In the event you use our back-up dial account for more than 20 hours in any month, you agree to pay BellSouth $2.00 for the first hour or fraction thereof in excess of 20 hours and $1.00 per hour for each additional hour or fraction thereof in excess of 21 hours. Billing for usage over 20 hours will not exceed $19.95."

If you require the use of the backup dial access due to a documented problem and must exceed your 20 hour limit please contact the Help Desk for assistance and ask that the additional fee be waived. You must have a documented problem with your FastAccess service before any excess backup charges can be waived or corrected.

•For a list of the access numbers please reference the BellSouth Dial-up Numbers web page.
•For information about dial access when traveling please see the Traveling Dial Access FAQ.

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-21 23:58:20

Yes.

When traveling within the nine state BellSouth region check here for local dial access numbers. Helpful Hint: If you don't know a specific telephone number simply use any number in the local area. You can also check here for regional/national access number map. Important Note: Dial access outside the BellSouth region incurs additional costs.

FastAccess customers get 20 hours of free dial access per month to use in certain areas in BellSouth's nine state service area (AL, FL, GA, KY, LA, MS, NC, SC, TN). At 21 hours you are charged $2 first the first hour and any usage above 21 hours will be $1 per hour, rounded up to nearest hour up to a maximum of $19.95.

If you are traveling outside of the BellSouth service area, you can access your account through Local Roaming Access Numbers for a charge of $3.00 per hour ($0.05 per minute rounded to the nearest minute).

Finally, for a charge of $5.00 per hour ($0.083 per minute rounded to the nearest minute) you may access your account by using the BellSouth Toll Free access number: 888-413-6484.

Some useful links:
Changing your dialer
BellSouth Cities Search
25 frequently visited cities
WorldCom Nationwide Search
Downloadable PDF of BellSouth Numbers
Downloadable spreadsheet of WorldCom Numbers
Downloadable zipped file of WorldCom Numbers
Notice: Rates are subject to change. Please refer to the BellSouth Dial-up Page for the latest rates.

by jazzman916 See Profile edited by FAQFixer See Profile
last modified: 2006-12-06 21:18:13

Yes, but since Business Class FastAccess service requires that you also have BellSouth Business class phone service (which will be more expensive), you must first change your phone service class before you can switch to Business Class FastAccess.

by leevis See Profile edited by Andy Houtz See Profile
last modified: 2003-07-17 08:35:34

The BellSouth Inside Wiring Plan plan does not cover repairs related to your DSL service. However, customer service policies advise technicians to ensure a signal to one DSL jack in the home. Depending on the actual issue/resolution, any service calls related to problems with the FastAccess DSL service may be billed at the standard repair rates.

by leevis See Profile edited by FAQFixer See Profile
last modified: 2008-04-10 19:36:05

Yes. A 10MB Personal Web Page (PWP) is available to all BellSouth Internet Services customers. Customers must register in order to setup a PWP. You will get a distinct username and password that is different from your standard BellSouth username and password used for logging on and email.

There are two distinct types of PWPs:
    Template Pages - Website is in an easy to use template format where you simply choose the style you want and input your personalized information into a given field. The template software creates the page with your information and there are hundreds of designs and tools are available.

    FTP Pages - Website is created and designed by the customer or third party. The website is then uploaded to an FTP server where it displays the customer created website to the world. The FTP address format is »ftp://username:password@home.bellsouth.net


Some helpful links:
PWP Registration Page
Initial PWP Setup
Template Format FAQ
FTP Format FAQ
FTP Troubleshooting Guide
Andy Houtz DSL

Feedback received on this FAQ entry:
  • These links: PWP Registration Page and Initial PWP Setup send me to a page which does not contain contain any of this info. The link: Template Format FAQ no longer exists. I want to revise my bell south web page. Where can I get help? Hendrik van Dorsten hvand@bellsouth.net

    2009-11-05 15:40:47



by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-21 23:58:59

Yes. Static IPs are available for all residential and business class customers.

Business Class Customers
A single or multiple (up to 61) static IP(s) are available. Please reference the Business Product Comparison Chart for more information.

Residential Class Customers
A single static IP is available for an additional $14.95 per month on the DSL Lite and Ultra packages. A single static is optional (at no cost) with the Extreme 3.0 and 6.0 packages. Please reference the Residential Product Comparison Chart for more information.

Andy Houtz DSL

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2006-12-22 00:00:25

On the rare occasions when your FastAccess service is unavailable, you may access your account by using BellSouth Backup Dial-up Numbers listed by State.

by jazzman916 See Profile

Important Note:
BellSouth's advertised speeds are in bits not bytes. Click here for more information about the differences between a bit and byte. Current plans have the following download speeds:
Lite is 768 kilobits or 96 kilobytes
Ultra is 1472 kilobits or 184 kilobytes
Extreme 3.0 is 3000 kilobits or 375 kilobytes
Extreme 6.0 is 6000 kilobits or 750 kilobytes

Bit to Byte Calculations:
You can divide your speed (kilobits) by 8 to get your kilobytes or use this handy calculator tool for converting these measurements.

Andy Houtz DSL

Feedback received on this FAQ entry:
  • Looks like this is outdated? I just checked ATT @ http://www.bellsouth.com/consumer/inetsrvcs/index.html Which has the following: DSL Extreme 6.0 Downstream/Upstream Maximum 6 Mbps/512 Kbps DSL Extreme 3 Mbps/384 Kbps DSL Ultra 1.5 Mbps/256 Kbps DSL Lite 768 Kbps/128 Kbps

    2009-02-19 03:42:35 (Slolearner See Profile)



by FAQFixer See Profile
last modified: 2009-02-19 08:43:01

BellSouth does not have any official download caps. There is a clause in the BellSouth Acceptable Use Policy (AUP) discussing excessive use and BellSouth does have the capability to monitor customers traffic. However no known customers have ever been randomly terminated under this AUP provision. On the other hand, if you are using an automated webbot that runs multiple connections at full speed for days on end you will get their attention.

by FAQFixer See Profile
last modified: 2006-06-15 13:01:29

The information contained in the BellSouth welcome email is wrong. It has been wrong for years yet they continue to send it to millions of customers. The email server names are wrong and DNS could be wrong (or at least different from what you are being assigned).

The BellSouth POP and SMTP email server address is mail.bellsouth.net.
In the past, the server address contained a three letter city code (i.e. mail.atl.bellsouth.net or mail.mia.bellsouth.net etc.). This code was dropped in mid 2001. For more information see the BellSouth Email Configuration Site or the FAQ here.

The DNS addresses contained in the email may also be wrong. First off, unless you are very familiar with DNS do not hard code your DNS. DNS is automatically assigned by BellSouth and can change due to load or network issues. If you are familiar with DNS and need alternate BellSouth DNS IP addresses check here.

Hopefully someday BellSouth will fix this, as it is pretty embarrassing.

by FAQFixer See Profile
last modified: 2006-07-04 09:19:47

Basic changes to your account such as changing your passwords, adding/deleting email boxes, and updating billing or contact information can be made online. Simply log into the Manage My Account page of BellSouth.net website with your FastAccess account User Name and Password.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2006-12-22 00:01:24

If you have not received your rebates you can go the BellSouth Reward Website to check the status, print rebate forms, or check your eligibility for various rebates. The webpage requires cookies to function properly. Additionally, it usually takes a billing cycle or more for the rebate to be applied.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2006-12-22 00:01:41

BellSouth continuously changes the FastAccess website. This FAQ contains screen shots or options that may be slightly different from the actual website, however the basic steps and functionality are the same.

Step 1
Log on to BellSouth FastAccess Website and select whether you have Residential or Business FastAccess.

Step 2
Click on Upgrade My FastAccess Service from the Existing Customers menu.

Step 3
Enter the telephone number. Click Manage.


Step 4
Enter your primary username (if this is the first time you have used this site) and click Continue. If you have previously set a different username for this site please enter it instead.



Step 5
Select Check status of my order and click Continue.



Step 6
Your current order status will be displayed. Additional order information is available by clicking on the Order Number link.



Andy Houtz

by FAQFixer See Profile
last modified: 2005-05-04 13:42:29

You can confirm your current level of service and options as well as make changes on line. The FastAccess website requires Internet Explorer and ActiveX to function properly. Additionally, AT&T continuously changes the FastAccess website and this FAQ contains screen shots or options that may be slightly different, however the basic steps and functionality are the same.

Step 1
Log on to BellSouth FastAccess Website and select whether you have Residential or Business FastAccess.

Step 2
Click on Upgrade or Modify My Service under the Existing Customers menu.

Step 3
Enter the telephone number. Click Manage.


Step 4
Enter your primary username (if this is the first time you have used this site) and click Continue. If you have previously set a different username for this site please enter it instead.



Step 5
Select Upgrade or modify my existing FastAccess DSL Service and click Continue.



Step 6
Your current service information will be displayed in the upper left. Available options and services will be shown. Select any changes required and click Continue and then follow the prompts.

Important Note: If an option is not shown you are not eligible for that service or option. The screen shot below is an example only and does not show all available options or services. Your actual options will vary.



Andy Houtz DSL

by FAQFixer See Profile
last modified: 2008-05-21 11:43:33

The lower FastAccess prices are automatic for all new customers, but existing customers must call and request the lower price. The reasoning is that some existing customers have bundled packages for multiple services (phone/voicemail/FA/cell/satelliteTV/etc) that include selective discounts. The new FastAccess prices can not be combined with many of the older bundled packages. In some cases the customer would actually pay more on their overall bill if they took the current lower FastAccess price than with their current billing plan.

You should carefully look at your current services, overall needs, and price structures before calling BellSouth for the lower FastAccess price.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2006-12-22 00:02:21

Typically, poor or fluctuating speeds usually fall into one of 5 categories:
Section 1 - Software/Configuration Issues
Section 2 - Account provisioning is incorrect
Section 3 - Physical problems
Section 4 - Provisioning rates versus speed test websites
Section 5 - Many speed tests are not reliable


Important Recommendation: It is suggested that you use the Official BellSouth FastAccess Speed Test Website for your speed tests. It stays on BellSouth's network and eliminates some variables associated with other speed test sites. If you are using a wireless connection you must test with the computer hard wired via ethernet cable directly to the modem/router to eliminate the wireless connection from being at fault.

Section 1 - Software/Configuration Issues

Computers, modems, and routers must be configured and functioning correctly.
1. Make sure your computer(s) are tweaked correctly.
-FastAccess Lite (768/128) Tweak
-FastAccess Ultra (1472/256) Tweak
-FastAccess Xtreme (3000/384) Tweak
-FastAccess Xtreme (6000/512) Tweak

2. Make sure your PC is free of spyware, adware, viruses, or any applications that may be running in the background and using upload/download bandwidth. Even a small amount of upload traffic can drastically effect your download speeds.

3. If you are using a third party router (wired or wireless) in conjunction with your modem remove it and connect directly to one PC and recheck your speeds. If your speeds increase and the router is suspect, make sure you have the newest firmware installed.

4. Make sure your NIC and modem (or router) are negotiating a full-duplex (10Mb or more) connection. 10Mb half-duplex connections may create situations where you can not get full download speeds in the higher tier services. Check your modem event logs for connection information.

Section 2 - Account provisioning is incorrect

If you have just upgraded to a higher service tier your order may not be completed or there may be an issue with the order. To check your order status click here. Additionally, your modem may not be configured with the correct username or you may have been provisioned on the wrong service tier. If you are seeing speeds that are consistent with another speed tier (such as 768/128), verify that the proper username/password is configured on the modem. Your service level (speeds) may be assigned based on username. If you are absolutely sure the username is correct, contact BellSouth and have them verify your service provisioning.

Section 3 - Physical Problems

1. Make sure the DSL filters are installed properly, present on all devices, and functioning properly. This is probably the #1 reason for many speed related issues. The BellSouth supplied filters have two outputs, one for phones/faxes/etc and the for DSL. It is very important that all phones/faxes/etc have a filter installed. Filters can also go bad for various reasons so just because a filter is installed properly does not mean it is still functioning properly. To eliminate the filters as a cause of problem remove all filters and POTS devices from every jack in the home. Replace the filters and POTS devices one at a time and test the modem for any speed or stat changes. If your speeds drop off dramatically then replace that filter. Home alarm systems also interfere with DSL. To troubleshoot, simply disconnect any line going to the alarm control module (even if you do not currently subscribe to the service) and check your speed and modem stats. If the alarm is causing issues you can install a special filter designed for alarms systems or call the alarm company for advice.
2. Pull your modem stats and event logs and save/print them while connected in your normal configuration before you make any changes or troubleshoot. Reference the guidelines within the modem stats FAQ to determine if your modem stats are good or not. If your stats and logs look good then you probably do not a physical problem and should look elsewhere. Best advice #1: After you have saved the previous logs, clear them and let the modem create new entries specifically for your testing. If your stats are poor you will have to do further troubleshooting by pulling your modem stats from the NID. Best advice #2: Run the test from the NID for as long as possible. You may have an intermittent issue that doesn't show up if you only check for a minute or two. If you are experiencing troubles at a specific time try and test at that time (if possible). Make sure you recheck the modem logs.
3. If your stats are much better at the NID, you have an issue within the house. Double check that the DSL filters are correctly installed and functioning. Bypass any surge protectors because some are incompatible with DSL and even if they are compatible, they may have gone bad. Completely disconnect or install a filter on any alarm system (even if you do not have active service). Eliminate any possible sources of EMI (Electromagnetic Interference) near the modem or the phone line. A simple hand held AM radio can also be used to track down noisy electrical problems. Tune the radio to a lower frequency so you hear only static. Pass the radio near the suspected device and if you hear a major change in the amount of static that device may be causing the problems. Check for loose connections and damaged wire if possible. You can eliminate the need to disconnect alarm systems and individual filters completely by installing a homerun. Customers who live in apartments can also install a homerun by using a specialized splitter.
4. If your modems stats are poor at the NID then it could be a local line issue or a bad modem. A call to BellSouth is in order. If they conclude the modem is bad they may replace it if it's still under warranty. If they conclude it is a local line issue they will troubleshoot further. BellSouth may or may not have the ability to fix your line issue. It may be easily fixed by a simple call or a local tech, but it may be a distance problem that is uncorrectable.

Section 4 - Provisioning rates versus Speed Tests

Your slow speeds may just be the way your line is provisioned and the speed test you use. Advertised DSL speeds are sometimes your "connection rate" or "data rate" not "download speed". Due to overhead and signaling it is not possible to download end-user data at actual advertised speeds. Depending on the type of service and whether you are served from a remote DSLAM or not you will have a minimum of roughly 12.5% overhead.

9.4% 5 byte overhead within 53 byte ATM cell
0.5% 8 byte PPPoE overhead
1.3% 20 byte IP overhead
1.3% 20 byte TCP overhead
12.5% Total Signal Overhead (minimum)

So a DSL customer with advertised speeds of 1472/256 will have a real world end user data speeds of roughly 1250/220 at best.

Section 5 - Many speed tests are not reliable

Most speed test websites have limited bandwidth or overall capacity that may erroneously provide poor speed results. It is suggested that you use the Official BellSouth FastAccess Speed Test Website for your speed tests. If you have good speeds from the BellSouth website but slow speeds from other sites you should not worry about it because the problem is their website...not your connection.

Andy Houtz DSL

by FAQFixer See Profile
last modified: 2009-01-16 10:09:21