• Detailed information for the BellSouth 2100/2200/6100 Westell modems.
• What is the proper way to configure a Westell modem and a Linksys router?
• How do I open/forward ports on a Westell?
• Can I set up the Westell without using the BellSouth Installation CD?
• What is the proper way to configure a Westell modem with a generic router?
• How do I setup a Westell with a Wireless Access Point?
• How do I upgrade the firmware on a Westell 2100/2200/6100 modem?
• How do I access the Westell line stats and logs? What do the numbers mean?
• How do I set the Westell modem to an Always On Connection?
• How can I get my WAN IP directly on my PC using a Westell?
• How do I set the Westell modem to Bridged Ethernet Mode?
• How do I enable IP Passthrough on a Westell?
• How do I access the modem interface on the Westell 2100/2200/6100?
• How do I set up the Westell to use the native Windows XP PPPoE Client
• I can't play online games or use some internet applications using the Westell.
• Why doesn't MS Messenger work with my Westell?
• How do I uninstall the USB drivers for the Westell?
• How do I configure a Westell modem to allow DCC and IDENT to work in mIRC?
• What is TurboTCP? Should I enable it?
• I have a Westell & third party router and can't access Westell user interfac
• I can't enter Expert Mode on the Westell modem. What's wrong? What can I do?
• Does resetting the Westell put it into bridged ethernet mode ?
• What's the difference between Always On, Manual, and On Demand Modes?
• Westell 2100 Users Guide
• Westell 2100 Specific Information
• Westell 2200 Specific Information
• Westell 6100 Specific Information

***The Westell 6100 has a different menu structure from the 2100/22200s, however overall functionality/capabilities/configurations are the same. Screen shots below are from an older Westell 2100/2200.***

Westell Modem Information & Operation

The BellSouth supplied Westell 2100, 2200 and 6100 models (Models A90-210030-04, B90-220030-04, and B90-610030-06/C90-610030-06, respectively) share many features and functions. This FAQ provides generalized information for these modems with Sections 4, 5 and 6 providing links to other FAQs with specific information for each model. The user interface functionality and setup are the same between all three models. The 2100 started shipping in August 2002, the 2200 in September 2003, and the 6100 in May 2004. The 6100 has a new chipset that improves performance on marginal loops that have bridged taps or other problems. The current Westell Users Guide is available here.

This FAQ has five major sections
Section 1 - General Westell Modem Information
Section 2 - Modes of Operation
Section 3 - Overview of Menu Structure
Section 4 - Westell 2100 Specific Information
Section 5 - Westell 2200 Specific Information
Section 6 - Westell 6100 Specific Information

Section 1 - General Westell Modem Information
To verify your model type please check the FCC sticker on the bottom of modem.
    -2100 modems are model number A90-210030-04
    -2200 modems are model number B90-220030-04
    -6100 modems are model number B90-610030-06 or C90-610030-06

If you do not have the newest firmware, please reference the Westell Firmware Update FAQ.
    -Firmware is model specific and can not be interchanged!
    -2100s use firmware 1.0.17 through 1.06.33 (current firmware is A90-210030-v1-6-33.upg)
    -2200s use firmware 1.06.21 or higher (current firmware is B90-220030-v1-6-57.upg)
    -6100s use firmware 3.0061 or higher (current firmware is B99-610030_VER_3_06_02.upg or C99-610030_VER_3_06_02.upg)
Important Information: You will not be able to access Expert Mode if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.
Westells support G.DMT speeds up to 8 Mbps downstream and 800 Kbps upstream. The 6100 also supports ADSL2+ which can increase speeds up to 25Mbps (when it becomes available).
Since BellSouth assigns static IPs via a PPP session based on your username all the configurations shown are applicable to both dynamic and single static IP customers.
BellSouth Installation CD is not required to install the Westell. Click here for more information.
Because the Westell is actually a router and by default blocks ports, some popular games and applications may not work correctly. Therefore changes must be made to open certain ports or assign a specific IP to a computer.
    -To open ports please check here.
    -To enable IP Passthrough please check here.
The BellSouth Westell modems are specific models made exclusively for BellSouth FastAccess. They are physically and functionally different from retail Westells (or any model designed for use with other ISPs) and the firmware between them are not compatible and can not be interchanged. For example the BellSouth model does not have a built in firewall like the retail version.
Built in PPPoE client for connectivity to ISP.
    -Does not require third party software such as Enternet, RASPPPoE, WinPoet, XP, etc.
PPPoE Passthrough capabilities. If you are using a separate PPPoE client the modem will allow the other PPPoE client to negotiate the session transparently. Section Section 2 for more details.
Full NAT (Network Address Translation) capabilities
Built in DHCP Server (Default Modem IP - 192.168.1.254, Subnet Mask - 255.255.255.0, DHCP Address Range - 192.168.1.1 to 192.168.1.253)
Remote Access capabilities
Ethernet and USB connectivity. Ethernet is highly recommended, does not require drivers, and is not dependent on any particular OS. USB connectivity requires USB drivers that may not be compatible with all OSs. You can choose one or the other for connectivity but you can not use both simultaneously.
Power supply is 12VAC / 1.2-1.67Amps.
**Attention customers who have or are considering using a router with the Westell. Please see the following tips**

•If you are thinking about buying a third party router to allow multiple PCs there are other networking alternatives! The Westell is a router and you can simply use a hub or switch as shown here. If you want a wireless network buy an access point as shown here.
•You may not be able to access the Westell interface when it is connected through another router and must connect the Westell directly to your PC. The modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Westell is connected). There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Westell's PPPoE and DHCP functions. Click here for more information. •To avoid connectivity problems when using another router in conjunction with the Westell the DHCP and routing capabilities MUST be turned off in the modem or the router! The best and easiest way is to change the Westell to "Bridged Ethernet" as shown here. Failing to change the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
•For instructions on configuring Westells and external routers, please reference these FAQs:
- Generic router configuration
- Linksys router configuration
- D-Link router configuration
- SMC router configuration
- Netgear router configuration

Section 2 - Modes of Operation
Standard Default Mode Connection (no separate router present)
Modem's built in PPPoE client used.
Username and Password required on modem (accessed through Easy Login page).
NIC should be set to "Obtain IP Address Automatically".
WAN IP address will be on modem and PC NIC will have a 192.168.1.xxx IP address.
Requires no changes in configuration to the modem. When you reset the modem (either through the software interface or the reset button on the back of modem) this configuration is set.

Standard Default Mode Connection (separate hub or switch present)
Highly recommended setup for networking. Detailed instructions and information is available here.
Modem's built in PPPoE client used.
Username and Password required on modem (accessed through Easy Login page).
NIC(s) should be set to "Obtain IP Address Automatically".
WAN IP address will be on modem and PC NIC(s) will have a 192.168.1.xxx IP address.
Requires no changes in configuration to the modem. When you reset the modem (either through the software interface or the reset button on the back of modem) this configuration is set.

Standard Default Mode Connection (PPP Passthrough - separate router present)
Important Note: Since the Westell has a feature called "PPPoE Passthrough" it is capable of this configuration, however you may cause double NAT'ing, connection problems, or IP conflicts. The preferred method would be "Bridged Ethernet" with a router as described below.
Router's PPPoE client used.
Username and Password required on router.
Do not put your username and password on the modem. Modem has PPP passthrough capabilities. Username and Password on modem must be completely blank. To clear your username and password you must reset the modem using the reset button on the back or through the interface.
NIC should be set to "Obtain IP Address Automatically".
WAN IP address will be on the modem and the router WAN port, and PC NIC will have a locally assigned IP from the router.
The 6100 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Westell. Since you are using the other router to establish the PPPoE session the light will stay off. This is normal.
Requires no changes in configuration to the modem.

Bridged Ethernet Mode (no separate router present)
Must use a PPPoE client on the PC. Clients such as the BellSouth Connection Agent, RasPPPoE, and the native PPPoE client on Windows XP are available.
Username and Password required on PC through the PPPoE client interface. Username and password on the modem will be disabled when you select "bridged ethernet" connection and save the settings.
Despite what the help desk tech tells you, resetting the Westell does not put it into Bridged Mode.
NIC should be set to "Obtain IP Address Automatically".
WAN IP address will be on the PC NIC. This is one of two ways to assign the WAN IP directly to the NIC; with the other method being "IP Passthrough" without a router.
Requires changes to the modem configuration. Must enter Expert Mode, click on the Configuration button and then click on the Connections button. Enable "bridged ethernet" mode from the Protocol pulldown. Connection Screen Shot.

Bridged Ethernet Mode(separate router present)
*This is the preferred configuration when using a separate external router. Detailed instructions for this mode are available here.
Must use a PPPoE client on the Router.
Username and Password required on router. Username and password on the modem will be disabled when you select "bridged ethernet" connection and save the settings.
NAT function on modem is disabled. Routing and DHCP functions are assigned to the router.
NIC should be set to "Obtain IP Address Automatically".
WAN IP address will be on the router and PC NIC will have a router assigned local IP address.
The 6100 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Westell. Since you are using the other router to establish the PPPoE session the light will stay off. This is normal.
Requires changes to the modem configuration. Must enter Expert Mode, click on the Configuration button and then click on the Connections button. Enable "bridged ethernet" mode from the Protocol pulldown. Connection Screen Shot.

IP Passthrough Mode (no separate router present)
Instructions for enabling IP Passthrough are available here.
Modem's built in PPPoE client used.
Username and Password required on modem (accessed through Easy Login page).
NIC should be set to "Obtain IP Address Automatically".
WAN IP address will be on modem and PC NIC. Some VPNs, servers, and games require the WAN IP directly on the PC. This is one of two ways to assign the WAN IP directly to the NIC; with the other method being "bridge ethernet" without a router.
Requires changes to the modem configuration. Must enter Expert Mode, click on the Configuration button and then click on the IP Passthrough button. Select "User Configured PC" or the IP address shown and click on the Enable button. IP Passthrough Screen Shot.
Requires you to release and renew your IP before the changes will take effect. You can do this through a DOS prompt or by restarting your PC.

Connection Modes (Initiates PPP Connection)
Manual Mode
Requires you to manually initiate your DSL connection much like a dial up modem configuration. It requires you to click a "connect" button that is accessed through the modem interface.
On Demand
Automatically initiates a connection when you make an internet request. This is the default mode for the Westell, but doesn't always work correctly.
Always On
Automatically initiates a connection whenever powered on (independent of any request from the PC) or when a PPP session is dropped for any reason. Most people prefer Always On simply because it is always on. Click here for more info.

Section 3 - Overview of Menu Structure

Menu structure with links to screen shots. Note: Screen shots may vary slightly by firmware version.

Basic Mode
Easy Login -> Username / Password / Connect
Important Note: Normally, after you have initially entered your username and password via the Easy Login screen, that page will not be available via the menu. If you need to access the screen press the reset button while powered on.
Easy Log In Screen
Home -> Restart Connection / Disconnect / Status
Home Page Screen
Diagnostics -> Internet Access / Ping Tests
Diagnostic Screen
Remote Access -> Remote Administration / Access
Remote Access Screen
Update Modem -> Update Software (Firmware)
Update Firmware Screen
Reset Modem -> Reset / Restore Factory Defaults
Modem Reset Screen
Expert Mode
Home -> Restart Connection / Disconnect / Status
Expert Mode Home Screen
Configure ->

Connection -> Protocol configurations including "bridged ethernet" or "PPPoE". "Always On", "On Demand", or "Manual" connectivity modes
Configure Connection Screen
DHCP Server ->Enable DHCP and assign specific IP ranges and subnet
Configure DHCP Screen
IP Pass Through Enable IP Pass Through and set IP
Configure IP Pass Through Screen
NAT -> Enable custom and well known NAT services
Configure NAT Screen

Statistics ->

ADSL -> Line state, Data path, Signal to Noise ratio, and attenuation (it does not capture advanced statistics like attainable line rate, ATM rates, or line capacity)
Statistics ADSL Screen
ATM -> Packet, VPI/VCI, and PPP statistics
Statistics ATM Screen
Ethernet -> MAC address and port statistics
Statistics Ethernet Screen
IP -> IP statistics, interfaces, and routing tables
Statistics IP Screen
LAN -> Modem IP and DHCP information
Statistics LAN Screen
Logs ->Searchable log files
Statistics Logs Screen

Hidden

DNS Server Setup (»192.168.1.254/dns.htm) -> Enable/Disable DNS capabilities
DNS Server Screen

Section 4 - Westell 2100 Specific Information
Specific information about the Westell 2100 is available here.
•Firmware and Release Notes
•Connectivity and Physical Connections
•LED Status
•Network Configuration Links

Section 5 - Westell 2200 Specific Information
Specific information about the Westell 2200 is available here.
•Firmware and Release Notes
•Connectivity and Physical Connections
•LED Status
•Network Configuration Links

Section 5 - Westell 6100 Specific Information
Specific information about the Westell 6100 is available here.
•Connectivity and Physical Connections
•LED Status
•Network Configuration Links

Andy Houtz

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Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Andy Houtz edited by FAQFixer
last modified: 2008-04-09 21:57:04

Instructions for setting up a BellSouth configured Westell 2100/2200/6100 (Models A90-210030-04, B90-220030-04, B90-610030-06 and C90-610030-06, respectively) with a very popular Linksys (BEFSR41v.2) router. Other Linksys routers (including wireless routers) are similar and can use the basic setup of this FAQ. This initial setup is all that is needed to configure and connect your Linksys based network for FastAccess DSL. Any additional setup for features like WEP, DHCP IP ranges, port triggering, etc is out of the scope of this FAQ. Important Note: Due to some operational issues it is VERY important that you have the latest firmware on your Linksys router. Please go to the Linksys Download Website and ensure you have the newest firmware. Several steps in this FAQ are dependent on the Westell model number and firmware. Please follow the instructions for your specific model and firmware. It is highly recommended you click here and update your Westell firmware. More detailed information about the Westell is available here.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Westell modem configuration
Section 3 - General router configuration information
Section 4 - Connections and power up

Section 1 - Overview
•The best configuration for networking a Linksys router(or any other external router) with the Westell is to set the Westell to "Bridged Ethernet" mode and allow the Linksys to do the routing and DHCP functions. The Westell is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
•Both the Westell and Linksys router must be set to default by pressing the reset button for 30 seconds. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
•The BellSouth Installation CD and Connection Manager are not required to use this configuration.
•Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
•You must connect the Westell directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Westell is connected). Additionally, they may be on completely different subnets. After you have made the changes to the Westell you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Westell's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the Westell, connect it directly to your NIC, restart your computer, log into the Westell interface, and start over again.
•More information about the Westell is available here.

Section 2 - Westell Configuration
Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the Westell and the computer(s). Power up the modem and press the reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized connect the Westell to the NIC and then power up the computer.

Step 2
Open a browser application and enter 192.168.1.254 in the URL address field to access the Westell interface. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". If that is set correctly and you still can not connect to the Westell interface, reboot the computer (or release/renew) to obtain a new IP.

Step 3
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom.

Westell 2100 or 2200 Procedure: Click on Expert Mode from the menu and confirm that you want to enter Expert Mode. Click on Configure from the menu and then Connection in the sub-menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. Important Information: You will not be able to access Expert Mode if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.

This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the Westell.

Section 3 - Linksys Router Information
Step 4
When the computer is completely powered down, connect one of the router's LAN ports to the computer NIC and power up the router and then the computer. Reset the router to default by pressing the reset button for roughly 20 seconds (exact placement of the button differs per model). The follow screen shots are taken from a Linksys BEFSR41v.2 router and your screen shots may be different.



Step 5
Important note: The following screen shots are based on a Linksys BEFSR41v.2 router and your screen shots may be slightly different, however the process and specific configurations are the same. Open a browser session and enter "192.168.1.1" in the address field to access the Linksys Interface. At the Username and Password prompt enter "admin" (without quotes) in the Password Field.



Step 6
On the Linksys Setup page select PPPoE from the WAN Connection Type pull down. Enter your BellSouth Username followed by "@bellsouth.net". Enter your BellSouth Password. Select Keep live and enter 180 seconds Redial Period field. Do not enter anything in the Host Name or Domain Name fields. Important Operational Note: If your model has the ability to manually enable MTU size you should select Enable or Manual and enter 1492 (or less) in the Size field. The MTU fields are not shown on the screenshot below and may be on a different menu tab. Click on Apply to save the changes. You may get a "Settings are successful" message, click on Continue (if required).



Section 4 - Connections and Power Up
Step 7
Power everything down and physically connect the Westell, the router, and any computer(s) as shown below.


Westell 2100 shown. Pictures by Andy Houtz
Step 9
Power up the network equipment in this order:
•Westell Modem (wait til the ready light is steady green)
•Linksys Router
•Computer(s)
•Open a browser session and try to surf. If you do not have a connection enter "192.168.1.1" in the address field to access the Linksys Interface. Click on the Status tab from the menu then click on the Connect button to connect to the Internet.
•Go surfing!



Important Additional Information
•The Westell 6100 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Westell. Since you are using the Linksys to establish the PPPoE session the light will stay off. This is normal and does not effect your connection.
• Do not change the Linksys Operating Mode from Gateway Mode (default setting) to Router Mode, or it will not function correctly.
•The Linksys "Auto" MTU capability does not function correctly on some models/firmware. You must manually enable the MTU and adjust the size to 1492 (or less). If you are experiencing slow/erratic speeds, constant disconnects, or receive a "Can not obtain IP address from the server" or "PPPoE negotiation fail" errors click here.
•You should recheck your tweak settings in order to optimize your new network. Reminder: If you change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network.

Andy Houtz

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Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Andy Houtz edited by FAQFixer
last modified: 2009-10-11 16:05:27

This FAQ has three major sections:
Section 1 - General Information
Section 2 - Opening Ports Using Predefined Settings for Popular Applications on the Westell 2100/2200
Section 3 - Manually Opening Ports Using Custom Settings

Section 1 - General Overview
The Westell 2100/2200 modems are actually routers and by default blocks ports so some popular games and applications may not work correctly. Changes must be made to the Westell to open certain ports. The screenshots and procedures below are for Westell 2100/2200 modems only. The Westell 6100 has the same capabilities but a different menu structure. Important note: Opening ports exposes you computer directly to the Internet. A firewall of some type is highly recommended.

Many popular applications and games are preconfigured in the firmware and simply require you to enable the service as shown in Section 2. Some newer games or applications are not available and must be configured manually as shown in Section 3. The specific port and protocol information required to set up a custom manual service can be obtained from the vendor or you can click here for a partial list of ports for some of the more popular applications.

An alternative way to enable proper gaming connection is IP Passthrough. More details are available Here.

Section 2 - Opening Ports Using Predefined Settings for Popular Applications
Step 1
Open a browser application and enter 192.168.1.254 in the URL address field to access the Westell interface.

Step 2
Click on Expert Mode from the menu and confirm that you want to enter Expert Mode. Important Information: You will not be able to access Expert Mode if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.



Step 3
Click on Configure from the menu and then NAT in the sub-menu.

Step 4
The port settings and protocols for many popular applications are already preconfigured. Use the Service Name pull down to highlight and select the application you desire and then click Enable.



Step 5
A pop-up screen will appear with a pull down of all the computers connected to the Westell. Select the correct computer and click Done



Step 6
The NAT screen will show a confirmation listing the service you selected. You can click on Details for specific information about port and protocol settings for each service.



Step 7
Repeat Steps 4 through 6 for every game, service or application you wish to run. If your application is not available in the pull down, you want to manually open ports, or you want to configure a custom service proceed to Step 8.

Section 3 - Manually Opening Ports Using Custom Settings
Step 8
To set up a custom port forwarding configuration click Define Custom Service.



Step 9
Select Port Forwarding Range of Ports and click Next.



Step 10
Important Note: The following required information can be obtained from the application vendor. Enter a name for your custom service in the Service Name field. Enter the proper ports in the Global Port Range field. Enter the proper port in the Base Port field. Select whether the application is TCP or UDP. Click Next.

Example: Service XYZ requires ports 3000-3010. You will enter "1-10" in the Global Port Range and "3000" in the Base Port field.



Step 11
Verify the information for this application is correct and click Close.



Step 12
The custom service you created is now available in the Service Name pull down. Select the new custom service and click Enable. Repeat Steps 8 through 12 for every custom service you require.



Step 13
Verify the application connects and works properly.

Andy Houtz

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Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Andy Houtz edited by FAQFixer
last modified: 2008-05-07 10:31:29

Yes. The BellSouth Installation CD and/or the Connection Manager are not required to install or connect the BellSouth supplied Westell 2100/2200/6100 to the Internet when connected as an Ethernet modem. The install CD contains various applications that are not required (and some consider bloatware) including a BellSouth branded Internet Explorer. Important Note: This procedure is for existing accounts or new accounts that already have an assigned username and password. If you have a new account and have not registered or been provided a username and password, please click here. If you require USB connectivity (avoid at all costs, if possible) you must use the Installation CD or download the driver from the BellSouth Support Site. Follow the instructions on the Installation CD for USB connectivity.

Step 1
Make sure your NIC is set to "Obtain an IP address automatically". Press the reset button on the back of the modem (your modem may look slightly different). Completely power down the modem and computer. Connect the Westell directly to the PC's NIC with a straight thru CAT5 cable and power up the modem and then the computer. Press the reset button on the back of the modem. Remember, do not plug anything into the USB port!



Step 2
Open a browser session and enter "192.168.1.254" or "launchmodem" in the address field.



Step 3
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Westell 2100 or 2200 Procedure: Click on Easy Login from the menu. Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Connect. The modem will try to initiate a session and then return to the main menu.

Step 4
You are finished. If you get an connection error message go back and make sure your username and password are correct and click Connect again.

Additional Information
You can configure your connection to be "Always On". Click here for details.

Andy Houtz

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Andy Houtz edited by FAQFixer
last modified: 2008-03-17 09:37:46

This FAQ is for general information about setting up a BellSouth configured Westell 2100/2200/6100 (Models A90-210030-04, B90-220030-04 and B90-610030-06/C90-610030-06, respectively) with some of the more popular DSL routers available. Although the router setup and configuration vary by manufacturer, there are certain aspects that will remain the same. These procedures and pictures are based on the most recent firmware for the Westell. Other Westell firmware menus and screenshots are slightly different but the bridge option and functions are still available. It is highly recommended that you click here and update your Westell firmware. More detailed information about the Westell is available here. If you have a relatively popular router chances are there is a specific FAQ for it. Check the BellSouth FAQs for your specific manufacturer.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Westell modem configuration
Section 3 - General router configuration information
Section 4 - Connections and power up

Section 1 - Overview
•The best configuration for networking a Linksys router(or any other external router) with the Westell is to set the Westell to "Bridged Ethernet" mode and allow the Linksys to do the routing and DHCP functions. The Westell is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet may result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
•Both the Westell and Linksys router must be set to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
•The BellSouth Installation CD and Connection Manager are not required to use this configuration.
•Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
•You must connect the Westell directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Westell is connected). Additionally, they may be on completely different subnets. After you have made the changes to the Westell you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Westell's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the Westell, connect it directly to your NIC, restart your computer, log into the Westell interface, and start over again.
•More information about the Westell is available here.

Section 2 - Westell Configuration
Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Completely power down the Westell and the computer(s). Power up the modem and press the reset button on the back of the modem for 10 seconds. After the modem has fully reinitialized connect the Westell to the NIC and then power up the computer.

Step 2
Open a browser application and enter 192.168.1.254 in the URL address field to access the Westell interface. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". If that is set correctly and you still can not connect to the Westell interface, reboot the computer (or release/renew) to obtain a new IP.

Step 3
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom.

Westell 2100 or 2200 Procedure: Click on Expert Mode from the menu and confirm that you want to enter Expert Mode. Click on Configure from the menu and then Connection in the sub-menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. Important Information: You will not be able to access Expert Mode if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.

This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the Westell.

Section 3 - General Router Information
Step 5
After the PC is powered down connect one of the router's LAN ports to the computer NIC and power up the router and then the computer. Reset the router to default by using the reset button (if available).

Step 6
If you have a router listed on in the links below please click on the link for specific router configuration information. If you do not have a router listed below please proceed to Step 7. If you are using the configuration information from a link below please proceed to Step 8 after you have completed the router configuration.
• Linksys Router Configuration Information
• D-Link Router Configuration Information

Step 7
Open a browser session to access the router interface as per that particular router's user guide. Even though the interface will vary from router to router you must make the following changes as a basic rule:
- Select Obtain an IP address automatically. Important Note: Use Obtain an IP address automatically even if you ordered a static IP by BellSouth. BellSouth will always assign the same IP via your PPP session.
- Select PPPoE connectivity. Do not select any other choice even if you have a static IP.
- Enter your BellSouth Username followed by "@bellsouth.net"
- Enter your BellSouth Password
- Select "Keep Alive" or "Always On" (if available)
- Enter 1492 in the MTU Field (if available)
- Save your settings (which will probably restart your router)

Section 4 - Connections and Power Up
Step 8
Power everything down and physically connect the Westell, the router, and any computer(s).


Pictures by Andy Houtz

Step 9
Power up the network equipment in this order:
•Westell Modem (wait til Ready light goes steady green)
•External Router
•Computer(s)
Open a browser session and go surfing!

Additional Information
•You may want to recheck your tweak settings in order to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is set identically on all equipment (PCs and routers) in the network.
•The 6100 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Westell. Since you are using the other router to establish the PPPoE session the light will stay off. This is normal.
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by Andy Houtz edited by FAQFixer
last modified: 2008-05-07 10:32:16

The Westell 2100/2200/6100s supplied by BellSouth are also routers. This eliminates the need for another external wireless router in order to network your computers. Using a simple Wireless Access Point (WAP) with the Westell enables an inexpensive way to share your connection that is easy to set up and very reliable.

This FAQ provide generalized information about setting up a BellSouth configured Westell 2100/2200/6100 (Models A90-210030-04, B90-220030-04 and B90-610030-06/C90-610030-06, respectively) with most of the popular Wireless Access Points available today. Other Westell models are different and this FAQ does not apply. This FAQ is also specifically for Wireless Access Points. Some wireless routers may have the capability to function as an access point or bridged wireless device, but that configuration is beyond the scope of this FAQ.

Section 1 - General Information
Position the WAP in the center of the network, as high as possible, and preferably with a line of sight to all networked PCs.
Most manufacturers recommend you position the antenna perpendicular to the ground and parallel to each other.
Many people recommend using a USB network adapter instead of PCI. It is easier to remotely mount the USB adapter away from the computer and as high as possible for better reception.
All PC NICs should all be set to "Obtain IP Address Automatically". Please reference this FAQ. Any changes to the NIC properties may require you to reboot the computer.
The BellSouth Installation CD and Connection Manager are not required to use this configuration.
Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
If you have not purchased any networking equipment, it is suggested you buy a wireless router instead of a WAP. Wireless routers are more popular and in many cases cheaper and easier to find. They usually also include more advanced router features than the standard Westell modem.
Standard wireless routers can also be configured and wired to function as a WAP. The most common method is to wire the ethernet cable from the Westell into a LAN (not WAN) port on the wireless router. That will bypass the typical router functions and allow you to use the wireless and switch functions only. On some routers you may have to change the routers IP address. Consult your wireless router user guide for specific information.
It is highly recommended that you press the reset button on the back of the modem (while powered on) to put it back factory default before proceeding.

Section 2 - Physical Connection
Step 1
Verify that your NIC card is set to "Obtain IP Address Automatically". Power down the Westell, WAP, and all PCs. Install the wireless network adapter(s) per the manufactures' instructions. Physically connect the Westell and WAP as shown. Note: Some WAPs may require a crossover cable instead of a standard Cat5 wire between the LAN port on the Westell and the Uplink port. A hub or a switch can also be connected in conjunction with the WAP to provide wired and wireless networking.




Westell 2100 shown. Pictures by Andy Houtz

Step 2
Power up the Westell, WAP, and all PCs. Verify that you have a connection (check the link status light) between the WAP and all computer wireless NICs. Open a browser session to access the Westell Interface and enter "192.168.1.254" or "launchmodem" in the address field. If you are unable to access the interface check the NIC properties as mentioned earlier.



Step 3
Enter your BellSouth Username using the username@bellsouth.net format and then enter your password. Confirm your password. Click the Connect button to connect to the Internet. If you do not have the Easy Login button available reset the modem as described above and start over. You're done!



Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-04-16 19:38:54

PLEASE READ CAREFULLY BEFORE YOU ATTEMPT TO UPDATE FIRMWARE ON YOUR WESTELL.
Firmware is model specific and is not interchangeable between the 2100, 2200 and 6100 models! To verify your model number please check the sticker on the bottom of modem.
2100 (model A90-210030-04) Current firmware is A90-210030-v1-6-33.upg
2200 (model B90-220030-04) Current firmware is B90-220030-v1-6-57.upg.
6100 (model B90-610030-06) Current firmware is B99-610030_VER_3_07_02.upg.
6100 (model C90-610030-06) Current firmware is C99-610030_VER_3_07_02.upg.
Updating the firmware may delete/default previous configuration settings you may have made. You should note any custom configurations you currently have and double check them after you update the firmware.
Important Information for Westell 2100 and 2200: You will not be able to access Expert Mode (or see certain menu screens) if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.
Your actual screen shots may vary slightly from the ones shown below but the basic steps and functionality is the same.
IMPORTANT NOTE: You will not be able to directly access the Westell interface if it is connected in conjunction with another router. Most routers can not forward a local 192.168.xxx.xxx address to another network device (the Westell in this case). You must run the Westell directly to a computer NIC to gain access. Make sure your NIC is set to obtain an IP automatically, reset the Westell, restart the computer to get the proper IP subnet, make the needed changes, and then set the Westell back to bridged mode.
The BellSouth supplied models are provisioned specifically for FastAccess. They are functionally different from retail Westells (or models produced for other ISPs) and the firmware between them are not compatible and can not be interchanged.

Section 1 - Update instructions for Westell modems currently using firmware 1.06.15 or higher

There are two ways to update the firmware:

1) Update Software directly from BellSouth Server
The modem will automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure.

or

2) Update software from PC file
Requires you to manually download the firmware file, browse your PC, and install the file. If you have a 6100 go to the BellSouth Support Site and download the newest firmware. If you have a 2100 or 2200 modem go to the BellSouth Firmware Site or the BellSouth Firmware Archive and download the highest firmware available. Save the firmware file in a convenient place so it is easy to find later in the upgrade process.

Step 1
Launch your internet browser and type »launchmodem or »192.168.1.254 in the address field. This will launch the Westell Modem Interface.



Step 2
Click on the Upgrade Device button on the left menu.



Step 3
Select the type of update method you want:

Update Software from Server - Modem will automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure.

Update software from PC - Browse your computer and select the upgrade file you downloaded earlier. Click on Update software from PC button to start the manual update.



Step 4
The file will automatically update the firmware to the modem. This may take a minute or two. Do not cancel or stop the upload for any reason!!



Step 5
The upgrade will automatically restart the modem. When it is complete you are directed to the connection page where you can reconnect to the internet.


Pictures by Andy Houtz

Congratulations, you have completed the firmware upgrade. Important Note: After you update the firmware it may take a minute or so to be able to reconnect the Internet. If you try to connect and get a message stated that "DSL or ATM network is not available" please wait 30 seconds and try again. It may take several attempts to regain connectivity to BSFA. For more information about the new firmware check out Westell FAQ.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-03-18 12:05:46

The BellSouth specific Westell 2100/2200/6100 modems provide basic line statistics like Data Path, Line Attenuation, DSL Rate, Ethernet Stats, and Signal to Noise ratio. However, they do not have the ability to measure advanced statistics like Maximum Attainable Line Rate, ATM Rate, or Line Capacity. Important Note: If you are using the Westell in conjunction with another router you must reset the Westell and connect it directly to the computer's NIC to access the interface. After you have checked your stats you can then connect the router and reconfigure it for use with FastAccess. Click here for more information. Important steps in this FAQ are dependent on the Westell model number and firmware. Please follow the instructions for your specific model and firmware.

Section 1 - Accessing the DSL Statistics
Step 1
Open a browser session and enter "192.168.1.254" or "launchmodem" in the address field to access the Westell Interface. Important Note: If you are using a separate router in conjunction with the Westell you will will need to connect the Westell directly to a single PC in order to access the modem's interface.

Step 2
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Statistics from the right menu and then click on DSL.

Westell 2100 or 2200 Procedure: Click on Expert Mode and confirm that you want to enter Expert Mode. Click on Statistics from the menu and then ADSL in the sub-menu. Important Information: You will not be able to access Expert Mode if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.

Step 3
Check and record your modem stats. The most important statistics are Data Path, SN Margin (dB), Line Attenuation (dB), and CRC Errors, . Additional information on Data Path is available here. SN Margin (Signal to Noise Margin) should be 6 dB or more and Line Attenuation should be roughly 60 dB or less. See Section 2 below for more details.


Westell 2100 stats shown as reference only and actual screen menu may vary.

Section 2 - Accessing the Event Logs
Step 4
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Diagnostics from the top menu and then click on Log in the menu on the right. Select All from the logs pull down.

Westell 2100 or 2200 Procedure: Under the Statistics menu and click on Logs in the sub-menu. Select All from the logs pull down.

Step 5
The log contains connection information and various statistics as shown. Important note: The logs shown below are edited for size and your actual logs may look different.


Westell 2100 logs shown as reference only and actual screen menu may vary.

Section 3 - What do the numbers mean?
SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

CRC Errors (Cyclic Redundancy Check)
CRC is a method of detecting errors in data transmission. A high CRC count in inself is not really cause for alarm. However, any increase in CRC errors after your initial connection is established is a problem and usually points to a physical issue somewhere between the modem and the DSLAM. Isolate your inside wiring as a cause by testing from the NID and troubleshoot from there.

TX Power
How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement.

DSL Rate
Your provisioned ATM Rate (actual service rate). If this number is lower than actual provisioning rate you have a physical problem preventing full bandwidth.

Troubleshooting Bad Line Stats
The best way to isolate line issues is by testing from the NID and troubleshooting the results.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-02-27 11:29:45

By default, the BellSouth supplied Westell 2100/2200/6100 modems are set up to disconnect your internet session after a certain period of inactivity. Ideally, when you reopen the browser or make any browser requests the modem should automatically reconnect. However, this does not always work correctly and you are required to cycle the power on the modem then reestablish connectivity.

The easy fix for this is to set the Westell to "Always On" which will automatically reestablish a session if the connection is dropped for any reason. Since BellSouth does not have IP lease times for PPP sessions you will keep the same IP unless until that session is terminated by you or BellSouth for some reason.

Step 1
Open a browser application and enter "192.168.1.254" or "launchmodem" in the address field to access the Westell Interface. Note: If you are using another router in conjunction with the Westell and you can not get to the interface screen click here.



Step 2
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Connection Configuration from the right menu. Select "Always On" from the Connection Type pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.

Westell 2100 or 2200 Procedure: Click on Expert Mode and confirm that you want to enter Expert Mode. Click on Configure from the menu and then Connection in the sub-menu. Select "Always On" from the Connection Type pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.

Step 4
After the modem has restarted you will automatically be connected to the internet. You are finished.

Other Connection Options:
Manual Mode - Allows you to manually initiate your DSL connection much like a dial up modem configuration. It requires you to click a "connect" button that is accessed through the modem interface
On Demand - Automatically initiates a connection when you make an internet request. This is the default mode for the Westell, but as stated above it doesn't always work correctly.

Important Note: If you are running the Westell in bridged mode in conjunction with another router the "always on" setting is irrelevant.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-02-27 11:42:42

You can configure the Westell to assign your WAN IP directly to the PC by several different methods:

IP Passthrough
To enable IP Passthrough and assign an IP to a specific computer please click here.

Bridged Ethernet Mode with a Third Party PPPoE Client on the PC
To set the Westell into Bridged Ethernet Mode please click here.
To set up a RASPPPoE client please click here.
To set up a PPPoE client (native Windows XP) in conjunction with the Westell please click here.
To set up a RASPPPoE client please click here.
To download BellSouth Connection Agent with installation instructions, please click here.

Important note: Using IP Passthrough or Bridged Ethernet Mode exposes your computer directly to the Internet. A firewall of some type is highly recommended.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:13:05

How do I set the Westell modem to Bridged Ethernet Mode?

Instructions for setting up a BellSouth supplied Westell 2100/2200/6100s in "Bridged Ethernet" Mode. If you put the Westell in bridged mode you will require a PPPoE client in order to connect to BSFA. You can use the BellSouth Connection Agent, Enternet 300, RasPPPoE, the native PPPoE client on Windows XP, or any router with PPPoE capabilities. Despite what any help desk tech tells you, resetting the modem does not put it into Bridged Mode. It is highly recommended that you click here and update your Westell firmware. Important Note: You will unable to access the Westell interface if using bridged mode in conjunction with another router. Click here for more details.

Westell Bridged Ethernet Configuration
Step 1
Make sure the power is completely removed from the Westell and the computer. Connect the Westell directly to the NIC and power up the modem only. Wait until it is completely finished its startup and press the reset button on the back of the modem. Wait until it is completely finished its restart, then power up the PC.



Step 2
Open a browser session and enter "192.168.1.254" or "launchmodem" in the address field. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". This may require you to reboot the computer (or release/renew) to obtain a new IP.



Step 3
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Connection Configuration from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.

Westell 2100 or 2200 Procedure: Click on Expert Mode and confirm that you want to enter Expert Mode. Click on Configure from the menu and then Connection in the sub-menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.

Step 4
After the modem has restarted your Westell is in "Bridged Ethernet" mode and is ready to work properly with a router or PPPoE client from the computer. Connect the third party router or configure the PPPoE client on the PC. The WAN IP will be assigned to the router or NIC connected to the Westell.

Andy Houtz

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this update is very help full thanks a lot ....if u also include the latest modem number it will be a complete search result....... indar(indar.times@gmail.com)

2010-02-10 13:36:28

After setting to bridge ethernet, should the dhcp on the westell 6100 be disabled as well?

2010-09-28 17:29:35 (jujurmj )

by Andy Houtz edited by FAQFixer
last modified: 2008-02-28 21:18:45

How do I enable IP Passthrough on a Westell?

***The screen shots below are from the older 2100/2200/6100 firmware and may be different that your current modem. There are changes to the basic menu structure, but overall functionality/capabilities/configurations are the same.***

The BellSouth supplied Westell modems are actually routers and by default provides NAT so some popular games and applications may not work correctly. Some applications may require a specific IP Address be assigned to the computer. IP Passthrough enables the ability to assign the WAN IP directly to the PC's NIC thus avoiding the connection problems. IP Passthrough can assign the WAN IP to a single PC whether it is connected directly to the Westell or used in conjunction with a hub or switch. Important note: IP Passthrough exposes you computer directly to the Internet. A firewall of some type is highly recommended.

Step 1
Open a browser session to access the Westell Interface and enter "192.168.1.254" or "launchmodem" in the address field.



Step 2
Click on Expert Mode from the menu and confirm that you want to enter Expert Mode.



Step 3
Click on Configure from the menu and then IP Passthrough in the sub-menu. Select the name (or IP currently assigned) of the individual computer you want to enable IP Passthrough. Click on Enable at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.



Step 4
After the modem has restarted the modem will assign the WAN IP to that particular PC's NIC. However, you must restart your PC (or do an IP release/renew) before the PC will actually be assigned the WAN IP. To confirm the correct IP you can open a DOS window, type ipconfig, and hit Enter which will display the IP information. You are finished.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-01-04 09:42:04

How do I access the modem interface on the Westell 2100/2200/6100?

Launch an internet browser (Internet Explorer, Netscape, etc) and type »launchmodem or »192.168.1.254 in the URL address field as shown below. IMPORTANT NOTE: You will not be able to access the Westell interface if it is connected in conjunction with another router. Routers can not forward a local 192.168.xxx.xxx address to another network device. There are several ways around this problem but they usually involve extra equipment, a major configuration change, or requires you to utilize the router as a simple switch. You can either run the Westell directly to a computer NIC or through a hub/switch to gain access. Click here for more information.



Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-05-21 11:47:50

How do I set up the Westell to use the native Windows XP PPPoE Client

Instructions for setting up a BellSouth supplied Westell 2100/2200/6100 modem in "Bridged Ethernet" Mode so you can use the native Windows XP PPPoE client. These procedures are based on the 1.05.04 or higher firmware for the Westell. If you do not have the latest firmware please click here.

Westell Modem Utilizing the Windows XP PPPoE Client
Step 1
Make sure the power is completely removed from the Westell and the computer. Connect the Westell directly to the NIC and power up the modem and then the computer. Press the reset button on the back of the modem for 10 seconds.



Step 2
Open a browser session and enter "192.168.1.254" or "launchmodem" in the address field. Important Note: Do not put your username or password back on the Westell. If you are unable to access the interface check here and make sure your NIC is set to "Obtain an IP address automatically". This may require you to reboot the computer (or release/renew) to obtain a new IP.



Step 3
This step is dependent on your specific Westell model number and firmware.

Westell 6100 Procedure: Click on Broadband DSL Line from the top menu. Click on Connection Configuration from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved.

Westell 2100 or 2200 Procedure: Click on Expert Mode and confirm that you want to enter Expert Mode. Click on Configure from the menu and then Connection in the sub-menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and Restart Connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. After the modem has restarted your Westell is in "Bridged Ethernet" mode and you are ready to configure the native XP PPPoE client.

Step 4
Configure your Windows XP PPPoE client as follows:
1) Go to Start >Control Panel >Network and Internet Connections.
2) Select Network Connections under the Pick a Control Panel icon.
3) Click Create a new connection under Network tasks.
4) Enter your area code in the location information (if asked), and click OK twice.
5) Click Next when the "Welcome to the new connection wizard" window displays.
6) Select Connect to the Internet and click Next.
7) Select Set up my connection manually and click Next.
8) Select Connect using a broadband connection that requires a user name
and password and click Next.
9) Type "FastAccess DSL” for the ISP name, and click Next.
10) Enter your BellSouth username followed by "@bellsouth.net" and password. Confirm your password, and click Next.
11) Click Add shortcut to this connection to my desktop and the FastAccess DSL icon will be added to your desktop. Click Finish.
12) Click the FastAccess DSL icon to begin surfing.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-02-28 21:00:22

I can't play online games or use some internet applications using the Westell.

The BellSouth supplied Westell 2100/2200/6100s are actually routers and, by default, block ports using NAT so some popular games and applications may not work correctly. Some applications require a specific IP Address be assigned to the computer. There are three common ways to configure the Westell to work correctly; each with it's own advantages and disadvantages.

Port Forwarding on the Westell
To enable port forwarding and open ports on the Westell please click here.

IP Passthrough on the Westell
To enable IP Passthrough and assign an IP to a specific computer please click here.

Third Party PPPoE Client on the PC
To set up a PPPoE client (native Windows XP) in conjunction with the Westell please click here.
To set up a RASPPPoE client please click here.
To download the Enternet300 PPPoE client along with the installation instructions, please click here.

Important note: Opening ports or using IP Passthrough exposes your computer directly to the Internet. A firewall of some type is highly recommended.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:14:31

Why doesn't MS Messenger work with my Westell?

The BellSouth supplied Westell is a router that provides NAT (Network Address Translation) capabilities. When using NAT the translated addresses cannot be determined by the remote computer and port mappings cannot be created for the dynamic ports used by Messenger. The Westell is not UPnP (Universal Plug 'n Play) compliant so you will have to manually configure the router to open the required ports. You can use one of several methods to force the WAN IP to the desired computer(s).

Port Forwarding on the Westell
To enable port forwarding and open ports on the Westell please click here.

IP Passthrough on the Westell
To enable IP Passthrough and assign an IP to a specific computer please click here.

Third Party PPPoE Client on the PC
- To set up a PPPoE client (native Windows XP) in conjunction with the Westell please click here.
- To set up a RASPPPoE client please click here.
- To download the BellSouth Connection Agent and installation instructions, please click here.

Important note: Opening ports or using IP Passthrough exposes your computer directly to the Internet. A firewall of some type is highly recommended.

Additional Information: Click here for more information from Microsoft about Messenger and NAT'ing.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:14:41

How do I uninstall the USB drivers for the Westell?

Some people have encountered problems when they change the BellSouth supplied Westell 2100/2200/6100 modems from USB to ethernet connectivity. It is recommended that you cleanly uninstall the USB drivers before making changes.

Download and save the "USB Drivers Uninstall" executable from the BellSouth Support Site.

Additional Notes
You must completely power down and disconnect the Westell when switching from USB to Ethernet.
The Westell does not require any drivers or software to connect through Ethernet. Click here to find out how to configure the Westell without using the BellSouth Installation CD.

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:15:10

How do I configure a Westell modem to allow DCC and IDENT to work in mIRC?

A: In order to get DCC and/or IDENT to work in mIRC, you have to set up both the mIRC client AND the Westell modem. Please review this FAQ carefully to learn how to get DCC to work. NOTE: All info in this FAQ was created using mIRC v6.15 and Westell modem 2200. Other software/hardware versions may vary.

mIRC Settings

Step 1
Go to Tools -> Options -> Connect -> Local Info. Your WAN IP address should be shown in the IP Address field. Do not change the "Local Host:" or "IP Address" fields, mIRC will set those automatically. Confirm your settings match as shown below. Press OK.

Step 2
Go to Tools -> Options -> Connect -> Ident. Confirm your settings match as shown below. Also, put whatever your nickname, or whatever you want someone to see when they do a WHOIS on you, in the "User ID:" blank. Press OK. Note: IDENT is necessary to connect to many servers, while it may also be necessary to be able to use services on servers.

Step 3
Go to Tools -> Options -> Connect -> Firewall. Confirm your settings match as shown below. Press OK.



Step 4
Go to Tools -> Options -> Connect -> Options. Click on Advanced.... This is where you define what ports you want to use for DCC transfers. By default, mIRC uses ports 1024 to 5000. That's a lot of ports to open! You only need as many open ports as DCC sends you will have open at once. So, let's say you might have 11 DCC sends going at once, so let's use ports 2000 to 2010 for example. If you need more ports, add more. Just remember what ports you specify, you'll need to know them later. Fill in the "First:" and "Last:" ports accordingly and press OK, and then OK again.



Step 5
Go to Tools -> Options -> DCC -> Options. This is where you set the maximum number of DCC sends you allow. You can set this to any amount you want - UP TO the number of ports you opened in the step above. For this example it was 11 ports, so set the Max. Sends: field to 11 and press OK.

Now you're ready to close out mIRC and set up your Westell modem.

---

Westell Settings

Step 6
On to the Westell modem settings! Go to http://launchmodem, click on Expert Mode, then click yes, enter expert mode, then Configure -> NAT. Click on Define Custom Service.

Step 7
Select Port Forwarding Ranges of Ports and click Next.



Step 8
Give the service a name, such as "mIRC DCC" as shown. Fill in the first and last ports that you specified back in mIRC. For this example it was ports 2000 to 2010. For the Base Host Port: just fill in the first port in the range, for this example it's port 2000. Make sure that you choose "TCP" for this example as well. Then click Next.



Step 9
Now a pop-up appears named Service Details that is basically a summary of what you have just done. If you want to add more, you can click add. In this case, click Close". The pop-up page will disappear.

Step 10
Finally, you'll be back at the NAT Configuration screen. Click on the drop-down arrow beside the Service Name box. Scroll down the list of services until you see the service you just created. In this case, it will be called "*mIRC DCC". Click "*mIRC DCC" and then click the enable button. A new pop-up will appear called Host Device. This is where you want to select the internal IP or computer name of the computer that you want to use mIRC on. In my case, my computer name is "snakeyez". I'm sure you're computer will have a different name. Click the drop-down menu and click the computer name that will be using mIRC, then press Done.

That's it! Now you will see a screen that looks like this.




You're done! DCC should now work in mIRC. If not, restart mIRC. If that doesn't work, restart your computer then restart mIRC. If that doesn't work, shut down mIRC, shut down your computer, unplug your modem from the A/C outlet, wait a few minutes, plug your modem back into the A/C outlet, turn your computer back on, then start mIRC back up. :) A little extreme I know, but it helps sometimes.

---

Getting IDENT to work

To get IDENT to work, all you have to do is forward port 113 to your computer. It's simple. Just go back to Define Custom Service and make a custom service that looks like this:

Now just complete it just like you did the mIRC DCC service, then enable it like you did the mIRC DCC service, and you're done!

Yes, you could have just added the IDENT port to your DCC service, but it is sometimes nice to be able to disable one without having to disable the other, you know?

Happy IRCing!!

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by sNaKeYeZ edited by FAQFixer
last modified: 2006-07-01 23:15:25

What is TurboTCP? Should I enable it?

TurboTCP prioritizes TCP ACK (Acknowledgement) packets ahead of the other general upstream traffic. This prioritization usually improves downstream TCP/FTP/HTTP transfers during high bandwidth, packet intensive activities such as streaming audio and video, gaming, filesharing, etc. Most folks recommend that you enable TurboTCP if the option is available on your specific router.

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by FAQFixer
last modified: 2006-07-16 21:38:53

I have a Westell & third party router and can't access Westell user interfac

Normally, you will unable to access the Westell modem interface if you use it in conjunction with another router. The reason is that the Westell modem interface address is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where your Westell is connected). Additionally, they may be on completely different subnets. You must connect the Westell directly to the computer's NIC to make the necessary changes before you connect the other router. You will also have to restart the PC or release/renew the IP address. After you have made the changes to the Westell you can then reconnect the router and configure it for use with FastAccess.

Alternative Methods:
There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the Westell's PPPoE and DHCP functions. Click here for more information.

Andy Houtz

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by FAQFixer
last modified: 2009-02-23 09:12:06

I can't enter Expert Mode on the Westell modem. What's wrong? What can I do?

The Westell 2100/2200s and early 6100s GUI interfaces are not compatible with Internet Explorer 7. If you are using IE7 you will be able to click on "Expert Mode", but it will either freeze on the main page, produce a blank (or partially blank) page. It has been several years since these modems were shipped and no new firmware is available that corrects the problem. You have four options:

1. Revert back to Internet Explorer 6
2. Use a different browser application (Older versions of Firefox/Safari/etc)
3. Get a newer modem from BellSouth/AT&T (Westell 6100/Motorola 2210/etc)
4. Use the links below which are direct URL links to each menu page. (Thanks »/profile/875817 for the HTML)

Bellsouth Westell Wirespeed

Index
EZ Login
Home
Diagnostics
Update Modem
Reset Modem
Modem Self Test

Expert Mode

Configure
Connection
DHCP
IP
NAT
Statistics
DSL
ATM
Ethernet
IP
LAN
Logs



Andy Houtz DSL

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by FAQFixer
last modified: 2009-05-27 18:04:54

Does resetting the Westell put it into bridged ethernet mode ?

No, but it is a very popular myth that is propegated by poor help desk training and urban legend. When you reset the Westell it does not automatically default to bridged ethernet mode (which is the preferred mode if you run it in conjunction with a third party router). When the Westell is reset and detects another router or PPP client it will use a feature called "PPP Passthrough" and hopefully let the other PPP client initiate the connection. Unfortunately, this does not always work as designed and it may cause connection problems.

The proper way to configure the Westell in conjunction with a another router is to set it up in bridged ethernet mode as shown here.

Important Note: Please realize that individual helpdesk representatives are trying to be as helpful as possible with the information and training they have been provided. They are not purposely trying to provide incorrect information, so please do not take it out on them. All said, using PPP Passthrough will probably work in many situations, however the issue is not whether it will possibly work, but one of misinformation.

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by FAQFixer
last modified: 2008-03-25 23:27:13

What's the difference between Always On, Manual, and On Demand Modes?

The BellSouth Westell 2100/2200/6100s offer three different modes to establish a connection to the internet.

Manual Mode - Requires you to manually initiate your DSL connection much like a dial up modem configuration. It requires you to click a "connect" button that is accessed through the modem interface.

On Demand - Automatically initiates a connection when you make an internet request. This is the default mode for the Westell, but doesn't always work correctly.

Always On - Westell will automatically initiate a connection whenever powered (independent of any request from the PC) or when the PPP session is dropped for any reason. Most people prefer Always On simply because it is always on. Click here for more info.

Andy Houtz

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by FAQFixer

Westell 2100 Users Guide

Note: Requires Adobe Acrobat Reader.

Westell 2100 User Guide: Nov 2002

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by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:15:58

Westell 2100 Specific Information

Westell 2100 Modem Information
(1.06.15 Firmware or Higher)
This FAQ is in conjunction with the General Westell Modem FAQ and provides specific information pertaining only to the Westell 2100 (Model A90-210030-04). Please reference the General Westell Modem FAQ for overall setup and configuration information. The current Westell Users Guide is available here.

This FAQ has three major sections
Section 1 - Release Notes for 1.06.15 Firmware
Section 2 - Physical Connections and LED Status Display
Section 3 - Network Configuration Links

Section 1 - Release Notes for 1.06.15 Firmware
Updates and changes with 1.06.15 Firmware:

• If you do not have the newest firmware or don't know your current version, please reference the Westell Firmware Update FAQ.• Improved DNS recover capabilities that can recognize and recover from a bad DNS request.
• Improved connection recovery capabilities that can recognize and recover from network outages or improperly ended PPPoE sessions quicker and more efficiently.
• New one click firmware update capability that automatically checks the BellSouth Support Site for the latest firmware. The manual firmware update capability is still available.
• Automatically adds "@bellsouth.net" in the username field if it is not entered correctly
• Improved troubleshooting and diagnostic codes.

Section 2 - Physical Connections and LED Status Display



Pictures by Andy Houtz



Section 3 - Network Configuration Links
•Westell and a Switch or Hub FAQ
•Westell and Linksys Router FAQ
•Westell and a Wireless Linksys FAQ
•Westell and DLink Router FAQ
•Westell and Netgear Router FAQ
•Westell and SMC Router FAQ
•Westell and Generic Routers FAQ
•Westell and a Wireless Access Point FAQ

Andy Houtz

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My Dell desktop computer is connected by wired DSL downstairs. I own a Westell B90-10030-04S2 that I would like to hook up do that my kids could use an old computer I have upstairs. Is that modem a router as well or just obsolete junk and should be trashed. Please tell me an inexpensive way to hook up the upstairs computer to the DSL so the kids will be happy and my sanity will be saved. The upstairs computer is an old Gateway. I don't have the money to put out anymore than I have to. Thanks much!

2011-06-28 17:10:32 (alvarose )




by Andy Houtz edited by FAQFixer
last modified: 2006-07-01 23:16:12

Westell 2200 Specific Information

This FAQ is currently being reorganized and updated. Thank you for your patience

Westell 2200 Modem Information
This FAQ is in conjunction with the Westell Modem FAQ and provides specific information pertaining only to the Westell 2200 (Model B90-220030-04). Please reference the Westell Modem FAQ for general setup and configuration information. The current Westell Users Guide is available here.

This FAQ has three major sections
Section 1 - Release Notes for xx.xx.xx Firmware
Section 2 - Physical Connections and LED Status Display
Section 3 - Network Configuration Links

Section 1 - Release Notes for 1.06.21 Firmware
Updates and changes with 1.06.21 Firmware:
•If you do not have the newest firmware or don't know your current version, please reference the Westell Firmware Update FAQ.
•DO NOT TRY TO LOAD ANY FIRMWARE BELOW 1.06.21 ON A 2200! Firmware 1.06.15 and below is designed for the Westell 2100 only.

Section 2 - Physical Connections and LED Status Display


Pictures by Andy Houtz



Section 3 - Network Configuration Links
•Westell and a Switch or Hub FAQ
•Westell and Linksys Router FAQ
•Westell and a Wireless Linksys FAQ
•Westell and DLink Router FAQ
•Westell and Netgear Router FAQ
•Westell and SMC Router FAQ
•Westell and Generic Routers FAQ
•Westell and a Wireless Access Point FAQ

Andy Houtz

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by Andy Houtz edited by FAQFixer
last modified: 2008-09-22 09:21:16

Westell 6100 Specific Information

This FAQ is currently being updated. Thank you for your patience.
Westell 6100 Modem Information
(3.00.61 Firmware or Higher)

This FAQ has three major sections
Section 1 - General Information
Section 2 - Physical Connections and LED Status Display
Section 3 - Network Configuration Links

This FAQ is in conjunction with the General Westell Modem FAQ and provides specific information pertaining only to the Westell 6100 (Model B90-610030-06 or Model C90-610030-06).
Please reference the General Westell Modem FAQ for overall setup and configuration information.
The current Westell Users Guide is available here.
The Westell 6100 has been shipping since May 2004 and is the current default modem/router supplied to all new BellSouth residential customers. It has both ethernet and USB connectivity.
The BellSouth supplied 6100 (Models B90-610030-06 and C90-610030-06) are specifically designed with a unique firmware, interface, and features that are different from the standard retail 6100 models.
Although they are physically different from the BellSouth supplied 2100/2200 modems they have basically identical interfaces and functionality.
The 6100 features an improved chipset featuring DMH (Dynamic Multi-Hybrid) technology to provide better performance on marginal lines, however the look and interface are exactly the same.

Section 2 - Physical Connections and LED Status Display



Pictures by Andy Houtz



Section 3 - Network Configuration Links
•Westell and a Switch or Hub FAQ
•Westell and Linksys Router FAQ
•Westell and a Wireless Linksys FAQ
•Westell and DLink Router FAQ
•Westell and Netgear Router FAQ
•Westell and SMC Router FAQ
•Westell and Generic Routers FAQ
•Westell and a Wireless Access Point FAQ

Andy Houtz

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The Internet Light has these two modes also, which are not listed in the FAQ above for the westell 6100 modem. Blinking Green Solid Red can you please update the page with information about these two modes. thank you

2008-08-08 17:53:20 (westell )



Great job documenting the process and instructions. However, where do I get all of the firmware versions of the modem ?( 6100 B90 ) Not all versions seem to work properly with your instructions. Moving from one version to another has caused the adsl line to drop frequently. (esegura@bellsouth.net)

2008-12-25 11:12:01



There is yet another firmware version which you do not have posted here -- the 6100F. while the software is the same as the others, the physical look of the gateway modem has changed.

2009-01-13 22:02:28 (sozekizer )



I received my Verizon DSL startup kit with Westell 6100 modem over a month ago. When installing DSL, at a certain point, an error message displays indicating that current Westell Dual Wire Modem is incompatible with Windows XP. When I ignored that message and proceeded, my system crashed and I lost all data and had to reinstall WindowsXP. Is this a recurring issue?

2009-02-02 17:20:37



judging by the google suggestion line, a lot of us are looking to download the usb driver for the westell 6110. probably a lot of us are verizon customers who never got the cd.

2010-03-17 21:23:29



My modem is E90-610030-06, what firmware can I download for this Att modem?

2010-09-28 17:27:31 (jujurmj )




by FAQFixer
last modified: 2008-09-22 09:19:56