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3.1 DSL

If you have either Telus or Bell Sympatico there is a specific forum for you to post your questions. If you have any of the smaller DSL ISP's such as AEI and IGS please post your questions in the Canadian Broadband Forum

Canadian Broadband
Bell Sympatico

by Exit See Profile edited by MacGyver See Profile
last modified: 2004-04-07 19:55:48

Thanks to

julez_atf See Profile and
quanta See Profile

for compiling all the information contained within this FAQ.

DSL availability & troubleshooting

by Exit See Profile edited by MacGyver See Profile
last modified: 2004-04-15 20:11:43

You bet there is. Find it here

by Exit See Profile edited by MacGyver See Profile
last modified: 2004-04-07 19:54:45

Find all your help here

by Exit See Profile edited by MacGyver See Profile
last modified: 2004-04-07 22:19:06

In Ontario and Quebec, any DSL modem that supports the G.DMT protocol will work with any DSL ISP. Before purchasing a modem, ensure the modem supports G.DMT or it will not work.

The modem must also be able to be configured to a VPI of 0 (zero) and a VCI of 35. Most modems will allow this change, but check that the modem has this ability. If the VPI and/or VCI are set incorrectly, the modem will still sync but you will not be able to negotiate a PPPoE connection.

by MacGyver See Profile
last modified: 2004-04-07 19:48:12

said by goden99 :
Why is it a pain to get a Line Transfer ??? Should it be super easy, go to switch box and switch where my line is going

A line transfer is more than that. If all I do go to a switch box and change the cable pair you are using from one to another, what happens? You lose dial tone. There is more involved than just changing the cable pair.

When a line transfer is performed, you phone service changes termination points, so the network has to be "reprogrammed" to show you are working somewhere else. If this is a change to different switch (CO to remote or vice versa), then the new switch has to be programmed by a Bell employee with all your line features etc, or you get nothing. This has to be co-ordinated between a field tech and a CO tech to ensure that it is done quickly, or your service will be down until all the work is completed.

So, you have (a) person who figures out where the move is going to go to (and from), (b) person who sets up all the new programming for the line at it's new termination point, (c) CO tech who undoes your connection once it is moved away from there, (d) field tech who moves the connection from one cable to another, and (e) the tech at the new termination point who does all the wiring at their end to make sure the jumpers to the switch and DSLAM are done (although this could be the same person as (d) doing a different job).

Now, if this all doesn't work, how much time do you think has been taken up in a futile effort, and what happens if it has to be undone so that someone else who is actually within range and wants the cable pair you now occupy to get service? They will either be denied as if there are no other spare pairs around, or your transfer has to be all undone so that yours is made available. Again, cost is incurred. Does that seem like "just moving a cable"?

by Kardinal See Profile edited by MacGyver See Profile
last modified: 2004-04-07 19:49:12

There are only a select few modems that can display line stats to the end user. They are:

Alcatel SpeedTouch Home, Pro, or 510v3

Alcatel SpeedTouch 510v4

GNet BB0050

Some revisions of the Efficient Networks Speedstream 5200

Efficient Networks Speedstream 6300

If your modem is not listed here, then it simply not capable of displaying any line stats. If you know of another modem that does, please use the feedback link below to let us know about it.

by MacGyver See Profile
last modified: 2004-05-08 12:05:03

Cancellation numbers are only given out by Sympatico. You don't get or need them from any other ISP.

by MacGyver See Profile
last modified: 2004-04-07 19:50:30

Yes. Contact your ISP for more information on how to have this set up. Although this is now fully supported by Bell Canada, some ISP's may not be set up to handle this type of service.

A nominal fee for use the of the copper lines may apply.

by MacGyver See Profile
last modified: 2005-06-10 12:33:10

Home Depot carries filters for approximately $9 each. They can be found in the section with the telephone wiring and jacks. Radio Shack also carries filters but they are considerably more expensive at $20 each.

If you need a lot of filters, you can try bidding on an auction on ebay.ca

Common manufacturers of filters are Excelsus Tech, Cisco, and Corning. Any of them will work.

by MacGyver See Profile

Not confirmed as a complete list:

Maintenance Profile (Sync 678/160) - only used for lines that can't support 1 meg, only applied at the discretion of tech support
1.0meg (Sync 1184/160) - Advertised 1.0meg service
1.0meg (Sync 1184/384) - NOT Advertised
1.0meg (Sync 1184/800) - NOT Advertised
1.5meg (Sync 1728/384) - Advertised 1.5meg service
1.5meg (Sync 1784/800 & 1784/640) - NOT Advertised, some people have been put on this profile as an upgrade, if their line cannot support higher download speeds.
2.0meg (Sync 2496/800 & 2496/640) - NOT Advertised
2.5meg (sync 3008/640) - NOT Advertised
2.5meg (sync 3008/800) - Advertised 3meg service
3.0meg (sync 3488/800 & 3488/640) - NOT Advertised
3.5meg (sync 4032/640) - NOT Advertised
3.5meg (sync 4032/800) - Advertised 4meg service

The speeds you can expect for the above profiles is as follows:

425/80KB/sec = 4032/800kbit sync profile Current "4meg package"
375/80KB/sec = 3488/800kbit sync profile
310/80KB/sec = 3008/800kbit sync profile Current "3meg package"
250/70KB/sec = 2496/640kbit sync profile
175/80KB/sec = 1728/800kbit sync profile
175/70KB/sec = 1728/640kbit sync profile
175/40KB/sec = 1728/384kbit sync profile
125/70KB/sec = 1184/640kbit sync profile
125/40KB/sec = 1184/384kbit sync profile
125/16KB/sec = 1184/160kbit sync profile
credit HiVolt See Profile

by MacGyver See Profile
last modified: 2005-01-21 08:13:17

You can never know for sure because many factors can affect the quality of service delivered. But you can get a good idea of what kind of service you can expect. Do some research before you move in.

1. Go to »www.411.ca and do a reverse lookup for the street you're thinking of moving to. You'll get a few names and phone numbers of people who live on that street.

2. Go to the availability checker on IGS's website and see what the results are for some of those phone numbers.

This will give you a reasonable idea of what level of DSL service is available, if any, in the area.

This method is not foolproof. In some instances, one resident could have 4 Megabit service, while a neighbour may not be able to get anything because there is no spare equipment available, or their line is poor, or routed to a different head end, etc.

by MacGyver See Profile
last modified: 2005-08-24 11:51:44

You must call your ISP's technical support department and make the request. They will forward the request on to Bell on your behalf.

Bell charges your ISP for each request opened. Therefore, if you try to call Bell directly, they will not assist you.

by MacGyver See Profile

Some DSL ISP's in Canada now advertise the maximum speeds of their services using the sync rate, instead of the actual usable line rate. DSL ISP's used to advertise their services using the usable line rate, however they have changed this policy to align with how other ISP's (especially cable) advertise their services.

A good rule of thumb is that approximately 80-85% of the DSL sync rate equals the usable line rate.

(Actual 2.5 meg service advertised as a 3.0 meg service) customers with a sync rate of 3008/800 can expect speed test results of about 2500/680.

(Actual 3.5 meg service advertised as a 4.0 meg service) customers with a sync rate of 4032/800 can expect speed test results of about 3400/680.

by MacGyver See Profile
last modified: 2004-05-18 15:39:34

Courtesy Bell Canada

by MacGyver See Profile