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2.1 ISP Reviews
4.0 Other ISPs
10.0 ISP Specific
There is a wide array of companies you can get internet service from. You can get all types of service as well. They vary from dial-up all the way to dedicated business lines. If you want to find out what is available in your area go take a look at The Canadian ISP List or consult the Yellow Pages under "Internet".
You can find an ISP in your area and read reviews of their service written by their customers.
If you are currently a broadband customer, and are considering a switch to a different ISP, it is a good idea to keep your existing service and evaluate the alternative for a short period of time. Some ISP's will even let you try the first month free. Then you can decide which service to keep and which to dump.
When comparing services, some things to check for include:
- upload and download speeds
- connection reliability and stability
- internet routing and latency (ping times)
- email service reliability and speed
- newsgroup service completion rate
- technical support and customer service
got feedback?back)So people can see what others use.
got feedback?back)Abacom (819) 820-2929 ext: 1
AEI Internet (877) 305-4155 ext: 731
Axcessnet (514) 915-3211 or 1-866-773-0330
B2B2C (800) 965-9065
CUIC (877) 343-8325
CanDSL (613) 688-1404
Colba.net (514) 856-3500
Cyber Jet (416) 410-4239
DSL.ca (416) 598-0032
Durham Net (905) 725-1016
E-Gate Communications (416) 447-8505
Echo Online Internet (800) 661-2319 ext: 3
Golden Triangle (877) 446-5343
Groupe Sig-Net Plus (866) 289-6011
Ia CanadaON Line (416) 324-2665 & (905) 624-1953
IAM Net (866) 344-6544
IGS (800) 268-3715
Info-Internet (514) 342-4636
Inter.net (800) 920.7873
Istop (800) 999-0532
IAW (800) 560-4560
Look Communications (800) 356-5665
Magma Communications (800) 576-7704
Microlink (905) 875-5465
MTS (800) 773-2121
Net100 (877) 343-8325
Nexicom (888) 639-4266
Nexus Internet Solutions (905) 725-9038
Nothing But Net (519) 457-9009 or toll free 1 877 277 0702, option 1
Openweb Communications (800) 423-9706
Oricom Internet (866) 967-4266
Primus Canada (800) 370-0015
Rocler (866) 377-1898
SecureNet Information Services (514) 744-4242
TekSavvy Solutions (877) 779-1575
THT (877) 881-0689
Trytel Internet (800) 548-3440
VIF Internet (888) 321-3737
Wave II Networks (800) 263-8433
Web Machine (514) 482-6881
ZiD (800) 642-6714 ext: 700
List compiled by julez_atf
got feedback?back)Before you go and post a question in any forum there are a few things you should do. If you are having connection difficulties or are having some sort of other surfing problems there are a few things people will need to see before they can help you.
Firstly run these two tests.
1. Line Quality
2. Tweak Test
1.For the line quality test
Click on the button that says My public IP is then take the IP you are given and enter it into the the box and join the queue. You will get an IM from the system when its done.
When you get your result you are going to copy this line and put it in your post. Do not take the page URL as it will give out your IP address
2.For the tweak test just copy the URL for the page. Please make sure you enter your line speed if you know it.
When you post in a forum asking advice provide any information you think would be relevant in solving your problem.
got feedback?back)The following ISP's have a reputation for carrying better newsgroups than most other ISP's. This is by no means a complete list, nor a recommendation of any ISP over another. Do your homework before having any service installed.
Rogers Cable - used to host their own newsgroups, however they are switching to Giagnews near the end of Sept 2004. Connections are limited in number and speed.
Magma DSL - newsgroups provided by Giganews.
IGS - newsgroups provided by Giganews. More info: /forum/remark,9844652~mode=flat
Please use the feedback link below to send additions or corrections.
The information under "Which ISP's carry the best newsgroups" needs to be updated. Rogers stopped hosting newsgroups a couple years back now. Teksavvy also isn't on the list.
2.1 ISP Reviews
Also consult the list of recent Canadian ISP Reviews.
got feedback?back)There are three possible reasons:
1. The ISP has not chosen to maintain a listing on this site.
2. The ISP does not qualify to have a listing on this site.
3. No customers of that ISP have submitted an ISP review.
There are standards for listing on this website that a lot of small Canadian ISP's don't meet. Those standards can be found here.
A company that, for example, is a pure reseller of another ISP's service, is run out of somebody's basement, or that has unresolved consumer complaints is generally not going to get listed. This ensures a high quality of listings on this site.
However, if a customer decides to submit a review on their ISP that is not currently listed and/or does not meet the listing criteria, then a placeholder listing will be created for the sole purpose of showing the reviews for that ISP.
If your ISP is not listed and you wish to review them, send the body text of the review to email@example.com and follow the instructions in the autoreply to complete the review.
got feedback?back)If your ISP is not listed and you wish to review them, send the body text of the review to firstname.lastname@example.org and follow the instructions in the autoreply to complete the review.
got feedback?back)Some information on user experiences with VIF can be found here:
VIF is a pure reseller of other ISP's services and as such, does not qualify for an ISP listing on this site.
for compiling all the information contained within this FAQ.
DSL availability & troubleshooting
got feedback?back)You bet there is. Find it here
got feedback?back)Find all your help here
got feedback?back)In Ontario and Quebec, any DSL modem that supports the G.DMT protocol will work with any DSL ISP. Before purchasing a modem, ensure the modem supports G.DMT or it will not work.
The modem must also be able to be configured to a VPI of 0 (zero) and a VCI of 35. Most modems will allow this change, but check that the modem has this ability. If the VPI and/or VCI are set incorrectly, the modem will still sync but you will not be able to negotiate a PPPoE connection.
got feedback?back)said by goden99 :
Why is it a pain to get a Line Transfer ??? Should it be super easy, go to switch box and switch where my line is going
A line transfer is more than that. If all I do go to a switch box and change the cable pair you are using from one to another, what happens? You lose dial tone. There is more involved than just changing the cable pair.
When a line transfer is performed, you phone service changes termination points, so the network has to be "reprogrammed" to show you are working somewhere else. If this is a change to different switch (CO to remote or vice versa), then the new switch has to be programmed by a Bell employee with all your line features etc, or you get nothing. This has to be co-ordinated between a field tech and a CO tech to ensure that it is done quickly, or your service will be down until all the work is completed.
So, you have (a) person who figures out where the move is going to go to (and from), (b) person who sets up all the new programming for the line at it's new termination point, (c) CO tech who undoes your connection once it is moved away from there, (d) field tech who moves the connection from one cable to another, and (e) the tech at the new termination point who does all the wiring at their end to make sure the jumpers to the switch and DSLAM are done (although this could be the same person as (d) doing a different job).
Now, if this all doesn't work, how much time do you think has been taken up in a futile effort, and what happens if it has to be undone so that someone else who is actually within range and wants the cable pair you now occupy to get service? They will either be denied as if there are no other spare pairs around, or your transfer has to be all undone so that yours is made available. Again, cost is incurred. Does that seem like "just moving a cable"?
got feedback?back)There are only a select few modems that can display line stats to the end user. They are:
Alcatel SpeedTouch Home, Pro, or 510v3
Alcatel SpeedTouch 510v4
Some revisions of the Efficient Networks Speedstream 5200
Efficient Networks Speedstream 6300
If your modem is not listed here, then it simply not capable of displaying any line stats. If you know of another modem that does, please use the feedback link below to let us know about it.
got feedback?back)Cancellation numbers are only given out by Sympatico. You don't get or need them from any other ISP.
got feedback?back)Yes. Contact your ISP for more information on how to have this set up. Although this is now fully supported by Bell Canada, some ISP's may not be set up to handle this type of service.
A nominal fee for use the of the copper lines may apply.
got feedback?back)Home Depot carries filters for approximately $9 each. They can be found in the section with the telephone wiring and jacks. Radio Shack also carries filters but they are considerably more expensive at $20 each.
If you need a lot of filters, you can try bidding on an auction on ebay.ca
Common manufacturers of filters are Excelsus Tech, Cisco, and Corning. Any of them will work.
got feedback?back)Not confirmed as a complete list:
Maintenance Profile (Sync 678/160) - only used for lines that can't support 1 meg, only applied at the discretion of tech support
1.0meg (Sync 1184/160) - Advertised 1.0meg service
1.0meg (Sync 1184/384) - NOT Advertised
1.0meg (Sync 1184/800) - NOT Advertised
1.5meg (Sync 1728/384) - Advertised 1.5meg service
1.5meg (Sync 1784/800 & 1784/640) - NOT Advertised, some people have been put on this profile as an upgrade, if their line cannot support higher download speeds.
2.0meg (Sync 2496/800 & 2496/640) - NOT Advertised
2.5meg (sync 3008/640) - NOT Advertised
2.5meg (sync 3008/800) - Advertised 3meg service
3.0meg (sync 3488/800 & 3488/640) - NOT Advertised
3.5meg (sync 4032/640) - NOT Advertised
3.5meg (sync 4032/800) - Advertised 4meg service
The speeds you can expect for the above profiles is as follows:
425/80KB/sec = 4032/800kbit sync profile Current "4meg package"
375/80KB/sec = 3488/800kbit sync profile
310/80KB/sec = 3008/800kbit sync profile Current "3meg package"
250/70KB/sec = 2496/640kbit sync profile
175/80KB/sec = 1728/800kbit sync profile
175/70KB/sec = 1728/640kbit sync profile
175/40KB/sec = 1728/384kbit sync profile
125/70KB/sec = 1184/640kbit sync profile
125/40KB/sec = 1184/384kbit sync profile
125/16KB/sec = 1184/160kbit sync profile
got feedback?back)You can never know for sure because many factors can affect the quality of service delivered. But you can get a good idea of what kind of service you can expect. Do some research before you move in.
1. Go to »www.411.ca and do a reverse lookup for the street you're thinking of moving to. You'll get a few names and phone numbers of people who live on that street.
2. Go to the availability checker on IGS's website and see what the results are for some of those phone numbers.
This will give you a reasonable idea of what level of DSL service is available, if any, in the area.
This method is not foolproof. In some instances, one resident could have 4 Megabit service, while a neighbour may not be able to get anything because there is no spare equipment available, or their line is poor, or routed to a different head end, etc.
got feedback?back)You must call your ISP's technical support department and make the request. They will forward the request on to Bell on your behalf.
Bell charges your ISP for each request opened. Therefore, if you try to call Bell directly, they will not assist you.
got feedback?back)Some DSL ISP's in Canada now advertise the maximum speeds of their services using the sync rate, instead of the actual usable line rate. DSL ISP's used to advertise their services using the usable line rate, however they have changed this policy to align with how other ISP's (especially cable) advertise their services.
A good rule of thumb is that approximately 80-85% of the DSL sync rate equals the usable line rate.
(Actual 2.5 meg service advertised as a 3.0 meg service) customers with a sync rate of 3008/800 can expect speed test results of about 2500/680.
(Actual 3.5 meg service advertised as a 4.0 meg service) customers with a sync rate of 4032/800 can expect speed test results of about 3400/680.
got feedback?back)Courtesy Bell Canada
got feedback?back)There are message boards here for the larger Cable ISP's in Canada. Find yours in the list below
got feedback?back)Firstly you can try the Canadian Broadband Forum. If you don't find the answer you are looking you you can try the Wireless Forum or the Satellite Forum
4.0 Other ISPs
got feedback?back)The Comtrend CT-301 was custom made by Comtrend Corporation for Aliant high-speed internet and Aliant has yet to give any technical details on this modem. This is why Comtrend has no such product called a CT-301 or a history of such on their homepage.
However, the CT-301 is very similar to the CT-300, and to a lesser degree, the CT-500. We have technical documents available on those modems which may be of some use:
got feedback?back)Aliant has imposed a maximum concurrent connection limit of 200 connections. Many applications will break this limit, such as online gaming during pinging of a server list, or popular multisourcing P2P apps, such as Bittorrent. Once you break the connection limit, your connection will become useless until you relogin with your router or PPPoE software. Aliant has no real true explanation other then to prevent router congestion, but this totally breaks their advertising claim of the service being dedicated rather then shared.
got feedback?back)Check out these threads:
got feedback?back)Aliant is owned by Bell Canada Enterprises (BCE), but that's all it shares in common with Bell Sympatico. The networks are completely different and separate, the modems used are completely different, there are different VPI/VCI settings for the modems, and the management does things differently.
got feedback?back)Yes, see following information provided by S_D
From as much analysis as I have been able to complete, I believe that the CT-301 is nothing more than a reworked CT-300 (some lights on the front got changed but I believe that the base hardware is the same [no proof though]). The CT-300 & the CT-500 share many features and also a common firmware upgrade file. I have used one of said firmware upgrade files to upgrade a CT-301 and it appeared to be working afterwards. The CT-301 as released from Aliant has a default IP address of 10.0.0.1. To access the modem, you need to connect a crossover cable from the modem to a network card in your computer. Then you need to setup the TCP/IP properties for your network card as follows:
IP Address: 10.0.0.3
Subnet Mask: 255.255.255.0
Once you have applied those settings, you need to open a telnet session to the router.
Then it will ask for a username and password combo. (I will not go into details about the pain I went thru to tease the correct password out of the device, but here it is).
That will get you root access thru the FTP interface. You should then go to “Configuration” and “HTTPD” and set it to “Enabled” to re-enable the web based configuration which Aliant turned off for some brilliant reason.
You can then save the changes and exit the telnet session.
Now you can browse to »10.0.0.1 with your web browser of choice and logon. For read only access use “user/user” otherwise use “root/RM60008” for root access. I recommend the web interface over the telnet one for ease of use.
Note – the web configuration dialog has a nice statistics page allowing you to check line quality and such while online with the modem.