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1.0 About this FAQ2.0 General
3.0 How to Setup and Configure
4.0 Specific ISP questions
5.0 Troubleshooting
6.0 Upgrading Firmware
7.0 Setting up a server
8.0 Other questions
1.0 About this FAQ Cayman Documentationuse the "Broadband Equipment" Link  got feedback?by LBB  or removed . got feedback?by removed 2.0 General
1. Open up the Command Prompt and type in: telnet 192.168.1.254(assuming the default LAN IP has not been changed) 2. At the Cayman Prompt type in clear 3. You will be prompted to confirm yes/no 4. Type yes and hit enter 5. The Cayman will clear its configurations back to factory defaults. 6 Type restart got feedback?this is useless if you just need to reset to factory defaults as the password is the very first thing that is prompted when typing clear (for good security i guess) 2010-04-30 18:36:16 (natere2 by LBB All three procedures are discussed here in detail. The Telnet Session and Maintenance Console procedures are a little more demanding because it requires a little knowledge of the Command Line Interface. By far, the easiest way to gain initial access to your Cayman Router is to browse into the web interface. If the router has never been configured, it will, by default, have an ethernet IP address of 192.168.1.254; subnet mask 255.255.255.0. It will also act as a DHCP Server, automatically giving out IP addresses starting at 192.168.1.1. If you wish to use DHCP and want the Cayman to assign an IP Address, Subnet Mask, Default Gateway and DNS to your workstations (in Windows), select the options to "Obtain IP Address Automatically" and leave the Default Gateway section empty. To see if you can access the Cayman configuration interface, open your web browser and put http://192.168.1.254 into the URL bar. Another option to try would be http://cayman-dsl. If you pull up a Cayman menu or password prompt, you have, for the most part accomplished your goal covered in this FAQ. To move onto the Password Challenge, please refer to this FAQ. If the connection times out, read on! Each possible problem (listed below) can be overcome with determination and time. The simple and time saving solution would be to acquire a DB9 male to DB9 female serial cable and set up a connection profile in a terminal emulation program. Hyperterminal is one such emulator and it comes standard on all Windows Operating Systems and can be easily configured. The instructions to perform a full reset to factory default removing any old settings a previous owner may have configured can be found here under option 2. If you don't care for the simple route, then read on. Possible reasons for not being able to gain initial access to your Cayman Router: 1. The Cayman Default IP Address may have been changed to something other than 192.168.1.254.
Possible Solution2:
Open up the Command Prompt and type in: telnet 192.168.1.254 (or IP obtained from ipconfig command from above example) and hit enter. If you get a Prompt to Login, then the problem could be the Cayman Web (HTTP) port may have been changed. See step 2 below to correct. Another possible reason you gain access from the Telnet Session and not the Browser could be the Security Settings in your Web Browser are set too high. See step 4 to correct. If you did NOT get a Login Prompt, a possible solution would be Step 3 2. The Cayman Web (HTTP) Port may have been changed to something other than 80.
Telnet back into the Cayman From the Prompt, Type in configure and hit enter Type in set servers web-http and hit enter Type in 80 and hit enter Type in save and hit enter Type in quit and hit enter Type in restart and hit enter Once the reboot completes, you should be able to Browse into the Cayman. 3. The Cayman LAN Administration may have been disabled which will not allow any access to the Cayman from the Browser or Telnet.
Hook up a Serial Cable to the Cayman and the Serial (Com1) Port on back of your PC. Set up a connection profile in a terminal emulator program (Hyperterminal is what I use). Settings will be: 9600, 8, N, 1, none Connect to the Cayman. Once the connection is made, hit enter until you get login:
Type in configure then hit enter Type in view ip ethernet A restrictions then hit enter if it is set to"admin disabled" correct with the following Type in set ip ethernet A restrictions then hit enter you will see the following choices: {none|admin disabled|admin only} Type in none then hit enter Type in save then hit enter Type in quit then hit enter Type in restart then hit enter after the reboot, you should be able to browse back into the Cayman 4. Your current Browser Security Settings may have been set too high.
Happy Surfing!
got feedback?by LBB The procedure(s) for backing up a Cayman Config file is outlined HERE got feedback?by LBB got feedback?by removed To verify that it is enabled on your Cayman 3220-H, 3341, 3346, 3546 or 3547W, simply follow these steps: 1. Browse into your cayman and goto configure. 2. Go to WAN, then WAN IP Interface. 3. From the Restrictions drop down box, choose NONE. 4. Click Submit. It is highly recommended that you change your web server and telnet ports from factory default. If you do not wish to change your port numbers, go to step 10. 5. Go to Configure. 6. Choose Advanced. 7. Choose Internal Servers. 8. Change the Web and Telnet Server ports to any other port number not used by Pinholes. 9. Click submit. 10. Click the Yellow Triangle in the Upper right corner, choose save and restart. Once the router reboots, you will be able to remotely access it using any web browser or Telnet client. If you changed your web port to 8080, you would need to append this to your address like this: 1.2.3.4:8080 This ip would of course be your WAN ip. The same applies for Telnet sessions.
got feedback?by davidg 3.0 How to Setup and Configure
• Set up a connection profile in a terminal emulator program ( Like Hyperterminal). Settings will be: 9600, 8, N, 1, none. • Connect to the Cayman. Once the connection is made hit enter until you get login: • Unplug the powercord and then plug it back in. • As the Cayman restarts you'll see messages similar to this: Cayman PROM Console vX.X • When you see the question "STAY IN EPROM?", hit the Y key a few times. You should come to "CaymanPROM>" or "BootPROM>". • Type "erase options" and hit enter. • You will be asked, "are you sure?". Type yes and . Make sure you spell out "y-e-s". • The options will be erased and you need to type "boot". This will restart the Cayman with the new, clean settings. After doing these steps you should be able to surf into the Cayman like normal and input your settings. Originally posted by LBB
got feedback?I can login ok but when i get to the "stay in eprom" it goes
flash image 1: Cayman OS 6.3.0R7
copying 132b0c bytes of flash image
from 880100 to ram at 280000.
Inflater: found a.out: 2152076+183844+624583 (61% deflated)
Inflating 907995 bytes to 2335920 bytes at 2000
........................................................................
Starting image: entry point is 205c, bootflags are 0
00:00:00:00 L4 0 BR: Cayman OS version 6.3.0 (build R7)
00:00:00:00 L4 0 BR: Cayman-DSL1716545 (Cayman-DSL, rev 1), PID 0829
00:00:00:00 L4 0 BR: last install status: code flash successfully programmed
Now i am at the login prompt w/ a blinking cursor but i cannot type anything (i.e. "erase options")
Any ideas? I have tried using hyperterminal and teraterm pro...
Is there a "hard reset"?
Seems like my keybaord is not typing out anything once the connection is established....=( 2010-04-30 18:19:43 (natere2 by LBB 1) Disable WAN administration to prevent outsiders from gaining control of your LAN: Connect to the Cayman as 'admin'. Select Configure, then WAN, then "your connection type" (in the "WAN IP Interfaces" box). Then, in the Restrictions control, select "Admin Disabled". Then, you should get a yellow warning icon in the top right of your browser window. Click it, then click the thing that comes up to save your changed settings and restart the Cayman. 2) If WAN administration is not to be disabled, change the name of the SNMP community from the default of 'Public', again to prevent outsiders from gaining control of your LAN: Connect as 'admin', select Configure, then Advanced, then SNMP (in the Services box). In 'Communities', type a name that only you will know. Just about anything, e.g., 'housebat' or some such nonsense. Click the Add button. Then, select the 'Public' entry and click the Delete button. Save the settings and restart the Cayman. 3) Enable a non-existent default server to trap any unwanted outside server requests: Connect as 'admin', select Configure, then Advanced, then Default Server (in the NAT box). Check the 'Enable Default Server' box and enter an IP address in the 'NAT Server IP Address' box. The IP should be within your DHCP range, but one that would never be assigned to an actual computer, e.g., 192.168.1.253. Click the Submit button. Save the settings and restart the Cayman.
got feedback?by timcuth Most standard telephone wall jacks are wired with 2 "pairs" of wire to handle two different phone numbers. These pairs are sometimes referred to as the "inner pair" (or line1) and the "outer pair" (line2). By default, the wall jack should be wired so your primary/main phone number uses the inner pair. Your 3220-H (the "newer" one with the blue box logo on the front) is expecting the DSL signal to be present on the outer pair. It should have come with 2 phone cords, one blue and one green. Which one you use is determined by which pair in the wall jack has the DSL signal. Put another way, which line/phone number is subscribed to your DSL service. To determine which cord to use: Does your residence have more than one phone number? If NO, then use the BLUE cord. Note that it is labeled as to what end to plug into the modem. If YES, is your primary/main phone number the one "subscribed" for DSL service? If YES, use the BLUE cord as above, otherwise use the GREEN.
got feedback?by ucc This isn't a very desirable solution. Because of the inbound/outbound nature of your desired app, plus the wide range of dynamic ports being used, it is difficult to make this work with any NAT-based router solution, IF you're using standard Dynamic IP addressing. SOLUTIONS - The alternatives remain temporarily putting the Cayman in bridged mode, turning off NAT and making it function similar to a modem, OR setting up dedicated Static IP to your PC from your ISP. -- Since you want to use this for a one-time only application, maybe bridged mode is the way to go (change back the configuration afterward). Original answer provided by Gandalf99. More info can be seen here: »www.microsoft.com/WINDOWSXP/pro/···ault.asp
got feedback?by ucc got feedback?by LBB 4.0 Specific ISP questionsBellsouth 5.x Configuration CAYMAN 6.3.0RX SETTINGS FOR BELLSOUTH **NOTE** These settings are to help you set up your Cayman 3220-H, 3546 or 3547W from Factory Default to BELLSOUTH FASTACCESS INTERNET SERVICE. If you have purchased a Cayman from a Company or Individual (Previous Owner) other than Bellsouth Fastaccess, you may want to start by clearing the Configurations back to the Factory Defaults. This will clear out any old settings and allow you to start fresh! LOGIN Login into the Cayman via your browser by typing in http://192.168.1.254 in the Address bar and clicking go…You will need to login with USERNAME : Admin At the top click Configure You will need to Configure the following items displayed for Bellsouth QUICKSTARTWANQUICKSTARTOn menu select Quickstart--- You will need to add your FastAccess Username(with the @bellsouth.net at the end) and FastAccess Password here and click the Submit button.  **Now you will see a little Alarm symbol in the top right corner IGNORE it for now!! Good, we are done with Quickstart.. WANClick on Configure > WAN > ATM  Configure the following items: VPI- 8 VCI- 35 Encapsulation- PPP over Ethernet (PPPoE) or PPP over ATM (PPPoA) (either will work with BellSouth) Multiplexing—LLC/SNAP or VC muxed (either will work with BellSouth) *Note: The only combination that will not work is PPP over Ethernet (PPPoE) with VC muxed. If you had to make any changes, click the Submit Button. If the Yellow Icon pops up in the top right hand corner, Ignore it for now. Click on WAN  In the Wan IP Interfaces Box, click on your Encapsulation.  The default settings in this window will work fine with the exception of Restrictions. Restrictions should be set to Admin-Disabled Click on the Submit Button if you had to make any changes. Now, Click on Yellow Icon in the Top Right Hand corner of the screen.  Click on Save and Restart You're Done! Happy Surfing!!! LB
got feedback?by LBB BSFA Support for Static IP and Cayman Router got feedback?http://help.bellsouth.net/sdcuser/asp/dsl/default.asp
404 not found. 2007-12-03 20:11:26 by HumpV
Order Number: 123456 Welcome to BellSouth (Reg. U.S. Pat. & Tm. Off.) FastAccess (Reg. U.S. Pat. & Tm. Off.) Static IP Service! Your order has been completed. Please note your new Static IP address(s) listed below: 1.2.3.4 - Subnet Address - Used for routing tables ONLY. NOT ASSIGNABLE to a device on the network. 1.2.3.5 - Must be assigned to Router Interface (see router programming instructions at »help.bellsouth.net/bellsouth/asp···8319f358 1.2.3.6 - First user-assignable address in subnet. Can be used for a PC on the network. 1.2.3.7 - Second user-assignable address in subnet. Can be used for a PC on the network. 1.2.3.8 - Third user-assignable address in subnet. Can be used for a PC on the network. 1.2.3.9 - Fourth user-assignable address in subnet. Can be used for a PC on the network. 1.2.3.10 - Fifth user-assignable address in subnet. Can be used for a PC on the network. 1.2.3.11 - Broadcast Address for subnet. NOT ASSIGNABLE to a device on the network. The instructions at »help.bellsouth.net/bellsouth/asp···8319f358 will guide you through the process of configuring your system for Static IP addressing. Note that your PPP login must be changed to reflect a username@bellsouth.net format. If you have a router, it must be programmed for your new static IP address(es). Please configure your system for Static IP right away to take advantage of your new service. We have made every effort to ensure continuous service during the transition process, but should your BellSouth FastAccess DSL service become temporarily unavailable, please use your back-up dial account. If you need assistance configuring your system, please contact BellSouth's technical support team for static IP at 1-866-250-5431. For more information about your Static IP service, including Terms and Conditions, Acceptable Use Practices, configuration information, and support information, go to »help.bellsouth.net/bellsouth/asp···f02d08a1 Thank you for choosing BellSouth, and enjoy your new service! Sincerely, BellSouth Internet Services *The above setup is only if you wish to have 5 or less computers with internet access. The following explains how to setup your 5 public IPs while still utilizing NAT to have more machines behind the router. Step 1. You must change your username to username@bellsouth.net, if it is not already set that way. To do this, go to Configure > WAN and click on PPP over Ethernet vcc1.  Add the @bellsouth.net to the end of your username.  Be sure to Click Submit. Step 2. You have now configured your Cayman Router for use with a single BellSouth FastAccess Static IP. If you have the multiple Static IP option, continue on with Step 3. to use the rest of your Static IP's. Otherwise, click the Yellow triangle in the upper right corner. Choose Save and Restart. Once your Cayman has rebooted, you are ready to surf. Step 3. To use your five assigned public Static IPs, you must setup an IPMap for each one pointing to the desired internal machine. To do so, click Advanced on the left side of the screen. Then click on IPMaps.  Click Add IPMap.  The map entry name can be anything you choose. The internal IP should be the IP of the internal machine to have this public IP. The external IP is 1.2.3.6 Click Submit.  For each additional Static IP you wish to setup, click Add more IP Maps. Each IPMap MUST have a different name, internal and external IP Address. You must click Submit after each IPMap. When you have entered all IPMaps, click the Yellow Triangle in the upper right corner.  You may get a warning about the IPMap may not be on your external network, do not worry about this, as it is just an information statement to make sure you have the correct IP. If you see validation passed, click Save and Restart.  Enjoy!
got feedback?by davidg Wrong: Right: username got feedback?by removed These documents include instructions for multiple installation scenarios that you may run into. Just pick the one applicable to you and follow the steps. Thanks to Gandalf99 and ucc for the help!
got feedback?by removed These documents include instructions for multiple installation scenarios that you may run into. Just pick the one applicable to you and follow the steps. got feedback?by LBB 5.0 TroubleshootingHere's what to expect: Start with your DSL phone cord and LAN cable(s) CONNECTED but Caymans' power supply UNPLUGGED. Now watching the lights on the Cayman, plug in the power supply...... Here's what to expect: 1) Power, LAN port(s), DSL and Status lights come on together. 2) DSL and Status lights off briefly while the Power and LAN port(s) remain on. 3) DSL and Status lights flash alternatively twice. 4) DSL and Status lights off briefly. 5) After a pause of a few seconds the Status light flashes a few times, then remains on. 6) DSL light flashes a few times then turns off until further internet activity. This is normal operation. If a step fails, here are some probable causes: Fails on Step 1: a)No lights at all? a1)Bad power supply a2)Defective Cayman b)No LAN port light? b1)Bad (or incorrect type) patch cable b2)Bad NIC b3)Cayman port defective, try others c)Bad power supply d)Defective Cayman Fails on Step 2: a)Bad power supply b)Defective Cayman Fails on Step 3: a)Try reloading flash b)Defective Cayman Fails on Step 5: a) Status light does not flash. a1)Bad/incorrect internal wiring. a2)ISP problem a3)Defective Cayman b) Status light flashes a few times and then goes out, then periodically flashes/goes out. b1)Cayman configuration b2)ISP problem Fails on Step 6) a)Cayman configuration b)ISP problem
got feedback?by ucc It includes step by step instructions for troubleshooting if you have lost internet access, including how to use the Cayman built-in Diagnostics to run line tests checking your ADSL connection. Also includes links to other common issues such as Password Reset and more... got feedback?by Gandalf99 Always start out with USERNAME: Admin PASSWORD: 1. Serial Number of your Cayman 2. leave it blank 3. one you previously used Odds are one of these suggestions will get you in.
got feedback?Was totally stuck. Tried your suggestion of using the serial number, worked like a charm. Thanks 2008-11-17 12:53:18 by LBB 1. Browse into your Cayman. 2. Goto Configure 3. GotoWAN 4. Goto WAN IP Interface 5. Click Advanced 6. Change the Max Terminates and Restart Timer to higher numbers. 7. Click submit 8. click the Yellow Triangle and choose save and restart. This changes forces to Cayman to hold a "dropped" connection a little longer before trying to login again. The problem can be due to a poor DSL signal, lost packets, or just from your provider taking too long to acknowledge a packet. Raising these settings will not cure a line problem, but they will stop the Cayman from dropping the connection so quickly. If you do have a line problem, please contact your provider to have the line checked.
got feedback?by davidg To correct this, follow these steps: 1. goto »www.netopia.com/equipment/purcha···der.html 2. enter your serial number 3. Do Not Check any Boxes 4. click continue. 5. Fill out the form and download your file. 6. Next, browse back into your Cayman and go to Install. 7. Choose Install Keys. 8. After you have uploaded your keys to your router, choose save and restart. Be sure to check your other features, as this only restores your WAN Users and Security Monitoring. Feature keys such as VPN and Wireless, if you had them, must supplied from Netopia tech support in a seperate file.
got feedback?by davidg The windows based application produce output files that can be used in Excel, Lotus 123 or Star Office to help understand the problems in ADSL lines. got feedback?by starstuff 6.0 Upgrading Firmware How to Upgrade the Cayman Internet Router firmware got feedback?by LBB 6.3 Upgrades for Cayman 3220-H 6.4 Upgrades for Cayman 3546 and 3547WPlease read all the instructions first! YOU ARE DIRECTLY AFFECTING THE PROGRAMMING OF YOUR ROUTER! got feedback?by LBB 7.0 Setting up a server Configuring a Pinhole in the Cayman Router got feedback?by LBB 3782, 3783, 18009, 27900, and 28900 Create the pinholes as follows. You may change the name to anything you like, as long as each name is different. In each instance, replace the internal ip with that of your computer running either Roger Wilco or Roger Wilco Base Station: 1. name = roger wilco 1 protocol = TCP Ext port start = 3782 ext port end = 3783 internal ip = 192.168.1.x internal port = 3782 submit add more pinholes 2. name = roger wilco 2 protocol = UDP Ext port start = 3782 ext port end = 3783 internal ip = 192.168.1.x internal port = 3782 submit add more pinholes *Steps 1 and 2 are the same except for the protocol. Both must be used. 3. name = roger wilco 3 protocol = TCP Ext port start = 18009 ext port end = 18009 internal ip = 192.168.1.x internal port = 18009 submit add more pinholes 4. name = roger wilco 4 protocol = UDP Ext port start = 27900 ext port end = 27900 internal ip = 192.168.1.x internal port = 27900 submit add more pinholes 5. name = roger wilco 5 protocol = UPD Ext port start = 28900 ext port end = 28900 internal ip = 192.168.1.x internal port = 28900 submit 6. Click yellow triangle in upper right corner. If validation passes, click save and restart. When someone wants to connect, they will use your public ip of 1.2.3.4:3783/channel name. The 1.2.3.4 is the wan ip showing on the cayman homepage. The :3783 is the port for Roger Wilco Base Station. If you wish to host a channel using Roger Wilco, the port is 3782.
got feedback?by davidg With Network Address Translation, servers on your network can be accessed via pinholes. Netopia and Microsoft keeps a list of common ports found HERE and HERE for easy reference. Most common applications are listed. got feedback?by davidg got feedback?by removed 8.0 Other questionsConfiguring Bridge Mode in the Cayman Router got feedback?by davidg Configuring an IP Map in the Cayman Router got feedback?by LBB 1. Browse into the Cayman® Series gateway. 2. Click on Configure 3. Click on LAN 4. Click DHCP Server 5. Choose OFF from the Server Mode drop down box 6. Click the Yellow Triangle in the upper right-hand corner. Choose Save and Restart. got feedback?by davidg got feedback?by removed | ||||||||||||||||||||
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