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Charter Internet/TV Forum FAQ
FAQ Revisions
Editors:
Icarus
,
skj
,
DaSneaky1D
Last modified on 2013-02-18 18:44:25
Table of Contents
1. Charter General
(
12
)
2. CATV
(
2
)
2.2 HD Hardware
(
3
)
5. HSI (High Speed Internet)
(
16
)
5.2 Configuration
(
1
)
5.3 Hardware
(
4
)
5.4 Troubleshooting
(
17
)
5.5 Charter Security Suite
(
6
)
5.6 Customer Web Pages/Space
(
4
)
5.7 Email
(
8
)
5.8 News Service
(
3
)
5.9 Gaming
(
2
)
8. Telephone
(
2
)
9. CBN (Charter Busniess Network)
1. Charter General
What are the Forum Rules and Guidelines?
What do I need to buy?
What is the contact information to the Charter Corporate office?
Does Charter have a support site?
Does Charter have an official speed test site?
How do I view my account information?
Does Charter Service my area?
Is using your HSI drop for *free* CATV is theft.
Cable Splitting Questions
Why am I being asked for a security code/pin to access/make changes to my acct.?
Charter Techs who frequent this forum
DO NOT LEAVE QUESTIONS HERE FOR CHARTER
2. CATV
Does Charter offer HDTV service?
Are Digital Cable Boxes from eBay OK?
2.2 HD Hardware
How to turn on HD on a Scientific Atlanta box
My Charter Moxi DVR is malfunctioning. Can I swap it out at the local office?
The episode info for all channels is missing on my Moxi DVR. Can I fix this?
5. HSI (High Speed Internet)
Can I get a static IP?
Can I network two computers together and will Charter mind?
What are the advantages of using a cable modem to access the Internet?
What if I get hacked, spammed, or abused?
What is on the self-install CD?
Should I use an USB or an Ethernet connection?
Can I upgrade my cable modem firmware?
Does Charter have free dialup?
Can I host a server with this service?
Does Charter have usage caps?
What is a good proxy test?
Does Charter Block Ports
What are the advertised speeds for Charter HSI?
I purchased a new modem, do I have to call tech support to activate my new modem
How much does internet service cost?
What type of modem do I need for the higher speed tiers?
5.2 Configuration
How should I set up my DNS servers?
5.3 Hardware
What are the system requirements?
Will Charter work on my Mac?
I want to change DNS servers, where should I enter them?
What modems does Charter support?
5.4 Troubleshooting
10 steps to help others help you.
How do I check the signal on my cable modem?
What Should my Modem Signal Levels be?
Why the 100% loss on my first hop of the BBR Line Packet Loss Testing tool?
What can I do if I have packet loss?
I added a router, new computer, or console, now my connection doesnt work, why?
How do I do a tracert?
Tracert does not work, why not?
Tracert first hop information.
What is DOCSISDIAG
Where can I get DOCSISDIAG?
I have no internet connection, what should I do?
How do I ping?
What/where are some good speed tests?
How do I find my IP address and other IP configuration information?
Can't access your modem internal pages? Try this.
How can I change my IP address?
5.5 Charter Security Suite
Is the Charter High-Speed Security suite free or does it cost extra?
If I cancel Charter HSI can I keep the Security Suite?
How To Download the Security Suite
What is the Security Suite?
How many keys do I have in use?
Why don't I have access to parental controls or spam blocking features of CHSSS?
5.6 Customer Web Pages/Space
How many megs of transfer am I allowed for my web space?
How do we access our webspace?
Are server side includes permitted (SSI)?
How do I find out what my FTP password is?
5.7 Email
How can I access my Charter email remotely?
Can I add/delete/edit my @charter.net email addresses?
How many email accounts and how much space?
What is the email attachment size limit?
What are the Charter mail servers?
Charter does not relay mail.
Can I keep my email account(s) if I cancel my service?
Why am I receiving spam/email that isn't addressed to me?
5.8 News Service
What is the Charter news server?
Charter's news service is outsourced...
What are Newsgroups?
5.9 Gaming
My gaming pings are very high, what can I do?
Is Charter compatible with my X-box/Playstation and online gaming?
8. Telephone
What are the international rates for Charter Telephone?
Does Charter telephone reduce my HSI bandwidth?
9. CBN (Charter Busniess Network)
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Sunday, 07-Apr 21:43:00
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