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| | | | FAQ Revisions | Editors: Icarus , skj , DaSneaky1D , defiant  Last modified on 2008-09-04 23:05:38
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1. Charter General·Charter Techs who frequent this forum. ·What are the Forum Rules and Guidelines? ·What do I need to buy? ·What is the contact information to the Charter Corporate office? ·Does Charter have a support site? ·Does Charter have an official speed test site? ·How do I view my account information? ·Does Charter Service my area? ·Is using your HSI drop for *free* CATV is theft. ·Cable Splitting Questions ·Why am I being asked for a security code/pin to access/make changes to my acct.?
| | | | Last updated 7/26/08. An asterisk beside the members name "*" indicates that these members provided information to verify that they actually are Charter Techs or Charter employees. Techs who do not log on to BBR and actively contribute in the Charter forum for a period of 60 days or more will removed for inactivity. Techs are expected to follow both site and forum rules and be exemplary in their actions in the Charter forum. They are viewed as professionals and should present themselves accordingly. Any violators will receive one warning after which subsequent violations will result in removal from this table. | Screen Name | Area of coverage | Other information | | | *agentgrn | New England KMA - Mass. | Network Engineer I | BBTIII97420 | southwestern Oregon from Port Orford to Florence | Broadband Tech III | *bobafett86 | Madison and surrounding communities | I can trouble shoot RF and Modem (Most issues) issues. I am a service tech. | bufftech | Elk River, Monticello, Big Lake, St Michael, Albertville, Dayton, Rogers, Buffalo, Dassel, Cokato, Watertown, Delano, Maple Lake, Rockford, Otsego, Hassan | | *Cablemon | St. Louis, Mo | Headend supervisor | *CBN Tech | All Charter Areas | Charter Business High Speed Data Specialist CB-I | *charter_hsd | Alabama | | *charter_tech | Brainerd, Baxter, Aitkin, Crosby, Ironton, Deerwood, Pine River, Pillager, Pequot Lakes, Hackensack, Merrifield, All cities are in Minnesota | System Tech | *defiant | East Michigan - Great Lakes area | Familiar with Motorola digital set-tops, Moxi DVR, cable modems. Can poll modems and can check if Moxi DVRs are properly configured. Some networking experience as well. | *gryphon_73 | MA,VT,NH,CT,NY,WV,VA,KY,AL,LA,GA,TN,NC,SC | Broadband Specialist II in the Value Added Services team | IsdnWolf | Cleveland TN/Dalton, GA Cluster, Alcoa, TN cluster, Morristown, TN Cluster, TriCities, TN Cluster | Network engineer | *netmon | NC/Va Areas | | sdante | West Michigan | Broadband Tech/former HSI Specialist | sgarrand | Central MA | Broadband Tech for TV, HSI and Phone. | *SMOKE | Greenville, SC; Spartunburg, SC; Anderson, SC | System Tech, 6yrs. Area of coverage: From Greenville To Anderson and all in between | sittin_tech | Rochester, MN area. | Service Tech with Charter since 2001 and contracted with them prior to that. | *useless | St Louis & surrounding areas | | | | Back to the Charter HSI forum.
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by nozero edited by defiant  last modified: 2008-07-26 22:57:00 | | | Please refer to this link /forum/remark,8451299~root=charter~mode=flat for Forum Rules and Guidelines.
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by nozero  last modified: 2005-09-03 18:08:46 | | | Nothing. Charter will provide you with what is required to access the internet or use their cable television service.
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by IcEr3K edited by nozero  last modified: 2005-09-03 18:13:09 | | | Corporate Communications 12405 Powerscourt Drive St. Louis, MO 63131 Phone: (314) 965-0555
General Inquiries Charter Communications Receptionist 12405 Powerscourt Drive St. Louis, MO 63131 Phone: (314) 965-0555
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by DaSneaky1D  | | | Yes, http://support.charter.com, however Charter's online support site only supports the Windows OS.
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by IcEr3K edited by nozero  last modified: 2005-09-03 18:09:01 | | | Active as of 4/14/2008:
Charter Speed Test
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by DaSneaky1D edited by defiant  last modified: 2008-04-15 22:04:27 | | | You can do so from My Charter Account after you register or login.
This will allow you to:
•View and Pay your bill (only available in certain areas) •Update your account information •Update your Email and Web Page accounts
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feedback form
by IcEr3K edited by defiant  last modified: 2007-11-17 19:47:48 | | | You can use this link to find out »www.charter.com/Visitors/Localarea.aspx?
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by nozero edited by skj  last modified: 2007-12-14 07:27:07 | | | The plain and simple facts are here.
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feedback form
by nozero  last modified: 2005-09-03 18:10:01 | | | Good information on this FAQ, see #4
/faq/cabletech/
4. Splitters:
What kind of splitter do I want? What is the best configuration for my splitters for TV service? What's the best configuration for HSD with two other TVs? What's the best configuration for HSD with three to four other TVs? What's the best configuration for HSD with five to six other TVs? What's the best configuration for HSD with seven or more TVs? Why don't you discuss 5, 6, 10, or 16 way splitters? What do the numbers on a splitter mean? What's the difference between a Passive and an Active Splitter? Why did the installer put a 2-way split on my CM? 1 is open. Is it important to use a terminator on a unused splitter output? When a signal goes in an output, what happens? How can I configure 17 seperate outlets?
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by stan999 edited by DaSneaky1D  last modified: 2006-11-28 15:02:06 | | | Please visit »www.charter.com/Visitors/Support···eID=1955 for more information.
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by defiant  |
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