• Who are the official Charter employees who help out here?
• What are the Forum Rules and Guidelines?
• What do I need to buy?
• What is the contact information to the Charter Corporate office?
• Does Charter have a support site?
• Does Charter have an official speed test site?
• How do I view my account information?
• Does Charter Service my area?
• Is using your HSI drop for *free* CATV is theft.
• Cable Splitting Questions
• Why am I being asked for a security code/pin to access/make changes to my acct.?
• Charter Techs who frequent this forum
• DO NOT LEAVE QUESTIONS HERE FOR CHARTER

The following members are official Charter support personnel who will be helping our posters here:

CharterDylan -Dylan
CharterJosh -Josh
CharterEric -Eric
ChtrGeorge -George
ChtrWitten - Witten
ChtrJeremy - Jeremy


Per CharterDylan :

New online support hours starting June 13, 2010
7:00am – 11:00pm Monday – Friday
10:00am – 7:00pm Saturday – Sunday
All Times CST

»Please Welcome 2 New Team Members!

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by skj
last modified: 2010-09-29 13:00:19

Please refer to this link /forum/remark,8451299~root=charter~mode=flat for Forum Rules and Guidelines.

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by nozero
last modified: 2005-09-03 18:08:46

Nothing. Charter will provide you with what is required to access the internet or use their cable television service.

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by IcEr3K edited by nozero
last modified: 2005-09-03 18:13:09

Corporate Communications
12405 Powerscourt Drive
St. Louis, MO 63131
Phone: (314) 965-0555

General Inquiries
Charter Communications Receptionist
12405 Powerscourt Drive
St. Louis, MO 63131
Phone: (314) 965-0555

** Please note **
DO NOT LEAVE FEEDBACK HERE FOR CHARTER.
This site is NOT associated with Charter Internet/TV.

The above addresses for Charter are for informational purposes only. Broadband Reports/DSL Reports does not forward feedback left here to "Corporate Communications" or "General Inquiries", neither do representatives of either group view, process, or act upon feedback submitted in the form at Broadband Reports/DSL Reports.

Communication to Charter should be made using the above informational references and through the customer care number located on your bill.

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by DaSneaky1D edited by skj
last modified: 2010-11-22 19:23:14

Yes, http://support.charter.com, however Charter's online support site only supports the Windows OS.

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by IcEr3K edited by nozero
last modified: 2005-09-03 18:09:01

Active as of 12/17/2008:

Charter Speed Test

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by DaSneaky1D edited by skj
last modified: 2009-08-08 20:47:40

You can do so from My Charter Account after you register or login.

This will allow you to:


• View and Pay your bill (only available in certain areas)
  
• Update your account information
  
• Update your Email and Web Page accounts
  

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by IcEr3K edited by defiant
last modified: 2007-11-17 19:47:48

You can use this link to find out »www.charter.com/

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by nozero edited by skj
last modified: 2011-03-01 16:45:26

The plain and simple facts are here.

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by nozero
last modified: 2005-09-03 18:10:01

Good information on this FAQ, see #4

/faq/cabletech/

4. Splitters:

What kind of splitter do I want?
What is the best configuration for my splitters for TV service?
What's the best configuration for HSD with two other TVs?
What's the best configuration for HSD with three to four other TVs?
What's the best configuration for HSD with five to six other TVs?
What's the best configuration for HSD with seven or more TVs?
Why don't you discuss 5, 6, 10, or 16 way splitters?
What do the numbers on a splitter mean?
What's the difference between a Passive and an Active Splitter?
Why did the installer put a 2-way split on my CM? 1 is open.
Is it important to use a terminator on a unused splitter output?
When a signal goes in an output, what happens?
How can I configure 17 seperate outlets?

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by stan999 edited by DaSneaky1D
last modified: 2006-11-28 15:02:06

Please visit »www.charter.com/Visitors/Support···eID=1955 for more information.

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by defiant

PLEASE NOTE: The members listed below have NOT been officially sanctioned by Charter to post here. For a list of official Charter support members see: » Charter Internet/TV Forum FAQ » Who are the official Charter employees who help out here?

Last updated 1/28/09.

An asterisk beside the members name "*" indicates that these members provided information to verify that they actually are Charter Techs or Charter employees.

Techs who do not log on to BBR and actively contribute in the Charter forum for a period of 60 days or more will removed for inactivity. Techs are expected to follow both site and forum rules and be exemplary in their actions in the Charter forum. They are viewed as professionals and should present themselves accordingly. Any violators will receive one warning after which subsequent violations will result in removal from this table.

Screen Name	Area of coverage	Other information
BBTIII97420	southwestern Oregon from Port Orford to Florence	Broadband Tech III
*bobafett86	Madison and surrounding communities	I can trouble shoot RF and Modem (Most issues) issues. I am a service tech.
bufftech	Elk River, Monticello, Big Lake, St Michael, Albertville, Dayton, Rogers, Buffalo, Dassel, Cokato, Watertown, Delano, Maple Lake, Rockford, Otsego, Hassan
cableguywi08	N.E. Wisconsin	Senior Broadband Tech
*Cablemon	St. Louis, Mo	Headend supervisor
*CBN Tech	All Charter Areas	Charter Business High Speed Data Specialist CB-I
*charter_hsd	Alabama
*charter_tech	Brainerd, Baxter, Aitkin, Crosby, Ironton, Deerwood, Pine River, Pillager, Pequot Lakes, Hackensack, Merrifield, All cities are in Minnesota	System Tech
Ferriciean	New England, Tennessee, Louisiana, Georgia, Alabama, GSA, North Carolina, Virginia	East Division TAC
IsdnWolf	Cleveland TN/Dalton, GA Cluster, Alcoa, TN cluster, Morristown, TN Cluster, TriCities, TN Cluster	Network engineer
iunderwood	New England KMA - Mass.	Network Engineer I
Layer8	Covering: Southwest MI Areas, in and around Coldwater; Kalamazoo; Middleville; Allegan; Allendale; Rockford; Greenville; Big Rapids; Holland; Grand Haven; Whitehall	Network Engineer
*netmon	NC/Va Areas
RayzrShrp	WI/MI/MN/NE/CA	Network Engineer
*SMOKE	Greenville, SC; Spartunburg, SC; Anderson, SC	System Tech, 6yrs. Area of coverage: From Greenville To Anderson and all in between
*sittin_tech	Rochester, MN area.	Service Tech with Charter since 2001 and contracted with them prior to that.

Back to the Charter HSI forum.

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by nozero edited by skj
last modified: 2009-02-08 16:36:01

This FAQ is for information only. If you have suggestions to add something or have a correction for something, please leave your feedback. As far as questions for Charter, this FAQ is NOT monitored by Charter and no response will be given for questions left here. If you have any questions please visit our Charter forum at »Charter Internet/TV or to contact a tech in our private forum, you can post here: »Charter Direct

Please note, in order to post in the private forum you must be a registered member. You can register here:»/prof/new

Thank you.

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by skj
last modified: 2012-05-15 16:09:08