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All FAQs » Charter Pipeline Forum FAQ » 5.5 Charter Security Suite

FAQ RevisionsEditors: Icarus See Profile, skj See Profile, DaSneaky1D See Profile, defiant See Profile
Last modified on 2008-08-07 12:16:50

5.5 Charter Security Suite

·Is the Charter High-Speed Security suite free or does it cost extra?
·If I cancel Charter HSI can I keep the Security Suite?
·How To Download the Security Suite
·What is the Security Suite?
·How many keys do I have in use?
·Why don't I have access to parental controls or spam blocking features of CHSSS?

Is the Charter High-Speed Security suite free or does it cost extra? (#10735)
The security suite is free with 3 MB service in all markets and with 384 service in GA, LA, and AL. Markets in other areas with 384 service the suite would have to be purchased at $5 per month for 3 keys.

feedback form

by Varlik See Profile edited by nozero See Profile
last modified: 2005-09-03 17:54:07

If I cancel Charter HSI can I keep the Security Suite? (#12880)
The CHSSS is part of the HSI package.

Once you disconnect service, the subscription for that product ends.

All security keys are disabled, updates are disabled and the CHSSS product will not function.

From the source post by Fangz See Profile.

feedback form

by nozero See Profile
last modified: 2005-09-03 17:54:27

How To Download the Security Suite (#12890)
Step by Step instructions here.

feedback form

by nozero See Profile
last modified: 2005-09-03 17:54:45

What is the Security Suite? (#12891)
All about it here.

feedback form

by nozero See Profile
last modified: 2005-09-03 17:55:05

How many keys do I have in use? (#12892)
If you log in to you member services account at update.charter.com, click on security suite on the left hand side, then scroll down the page there is a list of active security keys there.

feedback form

by nozero See Profile
last modified: 2005-09-03 17:55:20

Why don't I have access to parental controls or spam blocking features of CHSSS? (#12962)
The features were added in version 5.5 of the suite most likely you are still running version 4.6 or 5.0. These features can be added by either calling the VAS team to replace your existing subscription keys(if you have activated them all), or by activating a new key and entering it into the suite.

Entering a new subscription key:

Open the main interface.

click on advanced in the lower right corner.

click the + next to "general" on the far left to expand this section.

click on "My Security Subscription" on the left.

click on "Change Number" on the right.

Enter new key, and follow prompts.

feedback form

by rikuth See Profile edited by nozero See Profile
last modified: 2005-09-03 17:55:36


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