5.7 Email Charter Internet/TV Forum FAQ | DSLReports.com, ISP Information

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5.7 Email

How can I access my Charter email remotely?

Yes. You can access your e-mail by logging onto »www.charter.net with your Member Services account info.

by bigbeartech edited by defiant
last modified: 2007-10-13 19:34:42

Can I add/delete/edit my @charter.net email addresses?

Yes, Login to the »update.charter.net website with your primary user name and password. Select "email service" to the left.

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by bigbeartech edited by nozero
last modified: 2005-09-03 18:34:31

How many email accounts and how much space?

said by stan999:

The "Parent" mailbox size for the 3Mb customers is 25MB and a total of 10 e-mail accounts. The 9 additional e-mail accounts are 10MB. One of the 10 e-mail accounts needs to be marked as the "Parent" account to get the 25MB mailbox size on that account. However the maximum sending and receiving size for any one e-mail is still 10240KB.

All e-mail accounts for the 384Kb customers are 10MB and a total of 5 e-mail accounts.

Another FAQ based on a post by stan999

/forum/remark,11790607~root=charter

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by nozero
last modified: 2005-09-03 18:34:57

What is the email attachment size limit?

"Actually it is 10240KB. However the max size of an attachment is only about 6.5-7MB due to MIME encoding overhead which adds around 30+% to the file size. For example an 8MB attachment would be over the 10MB mailbox size due to the extra MIME encoding.

You can test this by sending yourself say a 6MB file then close your mail client so you don't receive it. Then go to the WebMail and note the size of the mail. It will be larger then the 6MB.

Example: I just sent a 6MB zip file. WebMail shows the size as 8020KB due to the MIME encoding overhead.

The 5MB e-mail attachment size limit is a good rule of thumb so it doesn't go over the limit due to the encoding overhead."

"The "Parent" mailbox size for the 3Mb customers is 25MB and a total of 10 e-mail accounts. The 9 additional e-mail accounts are 10MB. One of the 10 e-mail accounts needs to be marked as the "Parent" account to get the 25MB mailbox size on that account. However the maximum sending and receiving size for any one e-mail is still 10240KB.

All e-mail accounts for the 384Kb customers are 10MB and a total of 5 e-mail accounts."

Thanks to stan999

and his post in this thread /forum/remark,11786032~mode=flat.

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by nozero
last modified: 2005-09-03 18:35:12

What are the Charter mail servers?

POP3: pop.charter.net
SMTP: smtp.charter.net

Note: pop.chartermi.net still works for POP3, but smtp.charter.net should be used for all Charter customers SMTP (outgoing).

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by nozero
last modified: 2006-01-16 10:36:50

Charter does not relay mail.

Charter's email servers do a reverse DNS lookup on the IP address connecting to it. If you're not using a Charter IP address and your host doesn't resolve to one of the hosts in our network it does not relay.

This allows Charter to keep their server with no auth, and prevents people from exploiting it from outside their network. This means if the internet cafes or other public access provider isn't using a Charter IP address, information does not get relayed and your mail gets denied. This is the reason they furnish the webmail option for checking email when your not directly connected to a Charter network.

Source post by Drew502

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This makes it very difficult for people who also use their mail account on their cell phones when traveling. Instead of just 'replying' to my mail, I am supposed to go to the Internet explorer and look up www.charter.net and open and respond to mail this well. Well, even on a smartphone, that takes a lot longer, and is such a hassle. I need a workaround for this.

2008-06-25 14:36:55

by nozero
last modified: 2005-09-03 18:35:44

Can I keep my email account(s) if I cancel my service?

No you cannot keep your email accounts after you cancel service, once you cancel service they are gone the second someone goes into the system and turns off your modem.

A lot of older accounts that are not associated with a modem may still be active.

However, as more and more areas get converted to the centralized provisioning system, this is going away. Also, there is a cleanup going, so eventually all these accouts will be cleaned up.

Eventually.. 2 years? I would not doubt it. Each area is responsible for its clean up,and quite honestly, that is not the top priorty.

Source post by Charter Techs in this thread Charter email accounts after unsubscription? edited Monday, 29-Aug-05

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by nozero
last modified: 2005-09-03 18:36:00

Why am I receiving spam/email that isn't addressed to me?

A lot of spam mail is sent as a "blind copy" meaning that your address doesn't show in the "TO" field. The good thing about this is that with almost any email client (and with Charter webmail interface) filters can be set in place to discard any message not addressed to you. (this would cause problems with certain mailing lists unless filters for their inclusion were placed first in processing order)

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by rikuth edited by nozero
last modified: 2005-10-04 22:10:44

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5.7 Email