• Can I get a static IP?
• Can I network two computers together and will Charter mind?
• What are the advantages of using a cable modem to access the Internet?
• What if I get hacked, spammed, or abused?
• What is on the self-install CD?
• Should I use an USB or an Ethernet connection?
• Can I upgrade my cable modem firmware?
• Does Charter have free dialup?
• Can I host a server with this service?
• Does Charter have usage caps?
• What is a good proxy test?
• Does Charter Block Ports
• What are the advertised speeds for Charter HSI?
• I purchased a new modem, do I have to call tech support to activate my new modem
• How much does internet service cost?
• What type of modem do I need for the higher speed tiers?

Only on Charter Business Network (CBN) accounts.

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by americanada edited by nozero
last modified: 2005-09-03 20:51:15

Yes, one can easily network two or more computers using a router. If you have a question about setting up your router contact the router Manufacturer for support. Charter does not officially support routers at this time and will direct the customer to the manufacturer of the router. Charter Communications will provide brief information about how to set up the router, but will not walk the customer through the setup.

Charter Communications does not mind if you have a network set up at home, as long as it is in compliance with the Terms Of Service.

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by bigbeartech edited by nozero
last modified: 2005-09-03 20:51:38

A cable modem will provide you with rapid download transmission speeds. Downloading a file that would take one-half hour using a telephone modem connection will take only a few minutes with a cable modem connection.

A cable modem provides a continual connection to the Internet. Two-way cable modems do not require the use of a telephone line.

Your service will not be interrupted or receive external static since the outer layer of the cable line will not allow any noise to enter the transmission line.

As a high-speed medium, you will be able to view many different multimedia presentations---"live" or streamed---such as concerts, movies, etc.

reference

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by redxii edited by nozero
last modified: 2005-09-03 18:51:45

If you suspect being hacked or targeted with a lot of spam, please gather all information that you have and send an email to abuse@charter.net, or go to the website http://abuse.charter.net and complete and submit the Abuse Report Form.

You can also go to http://www.charter.com/service/abusereporttips.asp for Abuse Reporting Tips.

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by bigbeartech edited by nozero
last modified: 2005-09-03 20:52:00

There are few uses for the Self install CD. It was originally designed to walk a customer through setting up the connection correctly, but in all reality, all one needs is a properly installed ethernet card, a CAT5 cable, a cable modem with connectivity, and a coax connection.

The self install CD will verify minimum requirements including proper NIC install, or if connected via USB will install the drivers needed for the modem, and then verify internet connectivity.

This process rarely works, and the customer should call charter to get help.

The files on the CD are all files needed for the modems Charter Communiations supports. It also has Winsock update/repair files and Charter Support Agent.

The CD DOES have one spyware program, supplied by broadjump. You can easily remove this agent by going to add/remove programs and finding "broadjump foundation class", then removing it.

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by bigbeartech edited by nozero
last modified: 2005-09-03 20:53:15

The answer would be to run Ethernet, although it is entirely possible to run USB, USB is not really made to sustain the type of uptime a network connection such as a cable modem requires. Also USB drivers are easily corrupted and easily conflicted if you are running another USB device. USB drivers are not always easily reinstalled especially if running win98 because for some reason win98 will not always recognize the drivers.

Ethernet is made especially for network communications and is the prefered method. If you are currently running via USB you may want to consider having an ethernet card installed and running an ethernet connection.

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by tech327 edited by nozero
last modified: 2005-09-03 20:56:32

Normally the ISP will push a newer firmware only if needed.

If you own your modem you could do it yourself, but stand a chance of turning the modem into an expensive paperweight. There is always a small gamble when flashing any bios like a MB or Video card, etc.. Changing the firmware on your modem may also result in unexpected problems if the firmware hasn't been tested and approved by your ISP.

Folks that rent the modem from the ISP shouldn't do it.

The information in this FAQ is courtesy of stan999

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by IcEr3K edited by nozero
last modified: 2005-09-03 20:56:11

Unfortunately no. The Dial-up access was a part of the service that Earthlink offered as part of their contracted services and that was discontinued when the contract ended.

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by nozero
last modified: 2005-09-03 20:52:51

From the Charter website FAQ »www.charter.com/help/FAQS/charte···eline_25

"Unfortunately, hosting servers is not allowed with our residential cable modem service. This includes, but is not limited to, web servers, ftp servers, and mail servers. If you want to run a server, contact your local cable provider for information about obtaining a commercial subscription."

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by nozero
last modified: 2005-09-03 20:55:49

Yes,

»www.charter.com/footer/footerPag···e_policy

4. NO EXCESSIVE USE OF BANDWIDTH

The Service is for residential use and only within limits that Charter considers reasonable for the service level to which Customer subscribes. Residential service usage for Customers subscribing to the Lite or Express packages should not exceed 100 Gigabytes ("GB") of data per month. Usage for Customers subscribing to the Plus or Max packages should not exceed 250 GB of data per month and usage for Customers subscribing to the Ultra100 package should not exceed 500 GB of data per month. Charter reserves the right to revise or implement additional usage limits at any time.

It is a violation of this Policy to use the Service in excess of these limits. In these cases, Charter may, in its sole discretion, notify Customer of excessive use and (i) request Customer to employ corrective or self-limiting actions to comply with this provision; (ii) suspend or terminate Customer's Service account; or (iii) request that Customer subscribe to a version of the Service (such as a commercial grade Internet service, if appropriate) for use at higher data consumption levels that align with Customer's usage patterns. Charter's determination of the data consumption for Service accounts is final.

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by pomfret edited by skj
last modified: 2012-01-22 17:01:33

Here are a couple of test sites:

•http://www.lagado.com/proxy-test
•http://www.all-nettools.com/toolbox,net

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by nozero
last modified: 2005-09-03 20:54:07

Does Charter Block Ports

Yes in most markets. Here are a couple of discussions on the subject.

blocked port 25

Other potentially blocked ports include:



The crop above was taken from this pdf file BlockedPorts.zip 132,087 bytes
(BlockedPorts.pdf) posted here by Tech5782 the pdf has additional information.

Edit 1/14/05 to add:

chtres posted the following here »Re: [Other] Remote Assistance blocked?.

For Great Lakes Division (MN, MO, IL, IN, NE)
Charter blocks:

21
23
25
80
110
119
143
1080
8080

These are blocked to prevent people from running servers on common ports. Any port not listed is open.

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I know that port 80 is blocked here in Morgan Hill, California.

2009-01-15 02:32:11



Actually, as a Charter Cable customer in Pasadena, CA, all of my traffic from my streaming audio server was eventually blocked, regardless of which port(s) I chose. I'm guessing they're blocking home servers using some sort of packet sniffing to enforce this from their site: http://www.charter.com/customers/support.aspx?SupportArticleID=59 "No. Hosting Web servers, file servers, etc. using our residential services is not allowed due to the high outgoing-traffic volume likely from your computer to the Internet. If you require hosting capabilities, contact Charter and ask about our Charter Business Internet services, which may meet your needs."

2009-03-27 01:19:45




by nozero
last modified: 2006-01-14 19:10:56

What are the advertised speeds for Charter HSI?

To find the speed plans offered in your area go to: »www.charter.com/order/localize.a···ctitem=2 and enter your address.

See:»ask.charter.com/?interfaceID=1&r···&id=2173, for a list of Charter offered speed tiers.

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by nozero edited by skj
last modified: 2010-08-01 21:30:04

I purchased a new modem, do I have to call tech support to activate my new modem

Depending on your service area, you may be able to "self-provision" your modem. All you'll need is your Member Services ID and password. If you've forgotten your password or don't know your Member Services ID, go to »install.charter.com/ Once you have your Member Services information ready, simply connect the new modem to the cable line, the appropriate Ethernet port on you computer or router, and modem power adapter (in that order).

Once you make all the necessary connections and your modem sync's up, open your web browser. If your browser is re-directed to Charter Terms-of-Service page, then you are ready to go with self-provisioning.

If you get a "page cannot be displayed" or similar browser error, try releasing and renewing your computer/router's IP address or a reboot. If your new modem doesn't sync or you continue to receive error messages from your web browser, you will need to call tech support to have the HFC or cable MAC of your new modem provisioned for service.

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Please change the url to Install.charter.com, this is the first hit that comes up on Google for charter provision modem. Thanks!

2009-12-09 00:12:12 (pacojoebob )




by defiant edited by skj
last modified: 2009-12-09 07:00:30

How much does internet service cost?

Trying to determine how much internet service costs is not an easy task, since it is buried in the Charter website and varies by region. A discussion of costs was undertaken here: »Link to URL that has Charter Internet speeds/prices?.

A summary of the results, as well as discussion of other ISP's internet costs can be found here: »US Broadband Price Comparisons.

This is what the article notes about the cost of Charter internet:

While Charter advertises their downstream speeds directly, prices and upstream speeds vary by market and are hidden behind a prequalification wall. Even then, some users who enter their regional information tell us regional speed availability isn't always accurate. These are the speed and price ranges as reported by our users:

Lite up to 1mbps : $19.99
Express up to 8mbps : $29.99
Plus to 16mbps : $39.99
Max up to 25mbps : $54.99
Ultra60 up to 60mpbs: $105.00

** Speeds reflect downstream **
Charter customers who bundle two services usually see a monthly discount of $10. The company does offer a $99 introductory triple play deal in certain markets.

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by skj
last modified: 2010-08-01 21:46:01

What type of modem do I need for the higher speed tiers?

Any HSI package higher than the current 8 meg plan calls for a Docsis 3 modem to see full provisioned speeds. If you are using a Docsis 2 modems you need to upgrade to a Docsis 3 modem.

Examples of compliant modem devices can be found under the "Equipment, User Guides & Diagrams" tab in the following link:

»www.myaccount.charter.com/Custom···nuItem=3

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by skj edited by DaSneaky1D
last modified: 2012-01-18 18:39:27