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1. General·What are the advertised speeds for Cox HSI?
·Where can I find the AUP, SA and usage limitation information?
·What type of email/newsgroups service does Cox offer?
·Is my IP address static or dynamic?
·Does Cox provide web space for my homepage?
·What should my modem signal levels be?
·How should I ping my first hop?
·Who are the authorized Cox employees that provide support on this forum?
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Several packages are available in each Cox market with speeds up to 12 MB downstream and 1 MB upstream.
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by RedXII1234  edited by PapaSmurf
last modified: 2006-09-17 10:25:31 |
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You can find the Cox HSI acceptable use policy at: http://support.cox.net/custsup/policies/acceptableuse.shtml
The Subscriber Agreement can be found at: http://support.cox.net/custsup/policies/acceptableuse.shtml
Here is the information regarding customer usage limitations:
http://support.cox.net/custsup/safety/bytecapfaq.shtml
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by PapaSmurf edited by bmn
last modified: 2003-05-09 03:34:49 |
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Currently Cox gives free access to about 50,000 newsgroups included with service. Email service is available via POP3/SMTP and you can access it over the web at http://webmail.cox.net.
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by scavio edited by RedXII1234
last modified: 2002-03-25 20:18:59 |
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Cox High Speed Internet IP addresses are dynamically assigned to each computer on the Cox High Speed Internet network. Therefore, an IP address can change at any time. If you need static IP addressing, please contact Cox Business Services for a business solution that fits your needs.
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by RedXII1234 |
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Currently Cox let's you have 7 different email addresses per account with 10MB storage for each. Each account is allowed 300MB per month of bandwidth. Note though, you can't take all seven accounts and make them continguous (string them together) to get a 70MB site. Each 10MB of space provisioned will have it's own URL. However, you can use one allocation as your main site, store data on the others, and cross-reference the pages through your links (the poor man's continguous site.)
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by scavio edited by PapaSmurf
last modified: 2002-03-26 13:43:41 |
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Information on signal levels: http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html#signal
Downstream power level (Receive): -15dbmV to +15dbmV
A value of -15 or worse indicates a poor downstream signal path. A tech would aim for a value close to the optimal 0 dBmV, but a good cable modem should be capable of working within the broader range of -15 to +15 dBmV, provided the downstream Signal to Noise Ratio remains good enough.
Upstream (Transmit): +8dbmV to +58dbmV.
A value within the range +25 to +55 dBmV is within spec with 40's the most common. The lower this figure is, the better the upstream path to the UBR. If the cable modem is going offline, and the upstream signal strength is at +58dBmV, then a poor upstream path is probably the problem.
Carrier/Noise Ratio: 30dB to 36dB .
The downstream Signal to Noise Ratio must be 23.5 dB or higher, and should ideally be 30 dB or higher. The lower ratio the more noise and the poorer the performance. The Cable Modem will have to keep requesting retransmissions of packets with uncorrectable errors.
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by RedXII1234
last modified: 2005-02-03 18:37:40 |
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You should ping your first hop apprx fifty times. (To get your first hop do a tracert to anywhere and note the first address like 10.xx.xx.xx
Then go to the DOS prompt and enter: ping -n 50 xx.xx.xx.xx)
The pings to your first hop should normally be under 30ms with an occasional ping in the 60-70ms range. Disregard the first ping. If you see high pings or a high spike and are running Win9x/ME hold down Ctrl/Alt/Del and "End Task" on all programs except for Explorer and Systray. Then try the ping to your first hop again. If they look normal now that usually indicates it is a program running in the background that is causing the problem. Reboot and try disabling programs loading at start up to find the one causing the problem.
If the pings remain high or high spikes after closing all programs except Explorer and Systray, then you can eliminate the possibility of a background program as a cause.
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by PapaSmurf
last modified: 2003-03-06 14:16:15 |
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At Cox, we strictly enforce our authorized posting policy. Employees must go through a validation and authorizing process before we sanction their postings on the Cox Forum here at Broadband Reports. We also keep an eye on postings, and with the help of the members of this forum, make sure we respond professionally and responsibility to questions. In doing this, we can ensure your confidence in our employees that opt to help out here.
That said, participation by employees is voluntary. We don't tell anyone they have to do this. Thus, you'll find some markets have great coverage while others may not be directly represented. Likewise, we have a lot of folks that opt not to post. Instead, they frequently "lurk" in order to stay in touch with the feedback we receive here.
Final disclaimer: This forum is not a replacement or substitute for our official call centers and support web sites.
Now that I've dispatched with the "batteries not included" formalities, here's the list of Authorized Cox Employees posting in this forum and their system or area of expertise:
All Things Cox:
coxengr (not for individual support issues)
PapaSmurf
Residential Tech Support in All Markets:
CoxTech1
CoxTOC1
CBS Tech Support in All Markets:
bbeesley
Abuse Issues:
CoxAbuse
Provisioning/DOCSIS/Engineering:
Cox_BEng
coxatlengr
EMail Issues:
CoxEmail
Product Issues:
ProductDiva
CoxInfoGuy
CoxProducts
Middle Georgia:
PapaSmurf
MGA_SOC
Arizona:
AZHSISupport
AZHSISUPPRT2
Gulf Coast:
intercede007
Hampton Roads:
CoxTOC1
TOC_HRD
New Orleans:
louhsieng
New England:
ridataguy
NOVA:
CoxNVAHSI
OKC:
engnr1 cx ok
San Diego:
CoxSanDiego
SDKiwi
BTD
Las Vegas:
bbeesley
Baton Rouge/Greater Louisiana:
CCLA
bigeasyengr
Significant Lurking Parties:
CoxJimR
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by PapaSmurf
last modified: 2008-03-12 16:57:12 |
