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1. General
 got feedback?Cox is offering speeds up to 55mbps down / 5mbps up in certain areas for $89.99 a month. Utilizing DOCSIS 3.0, it is guaranteed bandwidth according to Cox. I also can confirm that the bandwidth is guaranteed with this plan, and it frequently goes higher than 55mbps on most downloads. 2010-11-19 02:48:11 The answere to this question is a cop out. We know they offer multiple tiers. A better answer would be;
Essential pkg (upload up to 3 Mb/s) expected to be between ____ UP, ____DL and ____ UP, ____DL.
Prefered pkg (upload up to 15 Mb/s with powerboost) expected to be between ____ UP, ____DL and ____ UP, ____DL.
Premeir pkg (upload up to 28 Mb/s with powerboost) expected to be between ____ UP, ____DL and ____ UP, ____DL. 2010-07-08 15:07:46 Extremely out of date. Cox is offering 25mbps/2mbps w/ powerboost to 30mbps. 2010-08-06 01:42:33 Omaha's ultimate is $99.99 not $89.99 2011-12-02 16:33:08 (ajwees41 by redxii The Subscriber Agreement can be found at: http://ww2.cox.com/aboutus/policies.cox#sub Here is the information regarding customer usage limitations: http://ww2.cox.com/aboutus/policies/limitations.cox
got feedback?URL has changed. It is now: http://ww2.cox.com/aboutus/policies.cox#Acceptable_Use_Policy 2010-03-04 12:02:31 (angrykeyboarder by PapaSmurf got feedback?I used to be able to use the Cox newsgroups with news.west.cox.com. Can someone tell me how to connect now. I'm using Newsbin.
iplunger@gmail.com
Appreciate it John 2010-11-23 20:33:41 by scavio got feedback?you want dynamic ip address because this will prevent more viruses/computer attacks in the future 2013-01-05 00:25:00 I'm not sure about COX in other areas, but in the Hampton Roads area, COX HSI uses a DHCP scheme where DHCP is used to provide a static address which is provisioned based on the MAC address; It is very, very rare for your IP to change, and tends to happen only under rare unknown circumstances or replacement of hardware, such as the cable modem or router. In almost 10 years, my IP has changed only twice. Pretty good for DHCP. It would seem that COX uses a static allocation scheme but provides it via DHCP for ease of configuration on the user end (as DHCP provides the user with a very simple plug-and-go setup of their computer or router). 2010-05-25 10:23:23 by redxii "Cox Communications No Longer Offers Personal WebSpace Effective December 6, 2011 Cox has discontinued offering Personal WebSpace to our customers. Declining usage of the Personal WebSpace service has highlighted the need to focus our resources on other priorities, such as increasing our Internet speeds and providing new services such as Cox Secure Online Backup." »ww2.cox.com/residential/northern···0000000}
got feedback?by scavio For non-DOCSIS 3.0 modems: Downstream power level (Receive): -15dbmV to +15dbmV A value of -15 or worse indicates a poor downstream signal path. A tech would aim for a value close to the optimal 0 dBmV, but a good cable modem should be capable of working within the broader range of -15 to +15 dBmV, provided the downstream Signal to Noise Ratio remains good enough. Upstream (Transmit): 35-52 dBmV. A value within the range +35 to +52 dBmV is within spec with the low to mid 40's the most common. If the cable modem is going offline, and the upstream signal strength is at or above +52dBmV, then a poor upstream path is probably the problem. Carrier/Noise Ratio: 35 db and above The downstream Signal to Noise Ratio must be 35 dB or higher. The lower ratio the more noise and the poorer the performance. The Cable Modem will have to keep requesting retransmissions of packets with uncorrectable errors. DOCSIS 3.0 modems: Downstream power level (Receive): -15dbmV to +15dbmV A value of -10 or worse indicates a poor downstream signal path. A tech would aim for a value close to the optimal 0 dBmV, but a good cable modem should be capable of working within the broader range of -10 to +10 dBmV, provided the downstream Signal to Noise Ratio remains good enough. Additionally all downstream channels should be within a +/-2db window with respect to each other. Upstream (Transmit): 40-52 dBmV. A value within the range +40 to +52 dBmV is within spec with the low to mid 40's the most common. If the cable modem is going offline, and the upstream signal strength is at or above +52dBmV, then a poor upstream path is probably the problem. Carrier/Noise Ratio: 35 db and above The downstream Signal to Noise Ratio must be 35 dB or higher on each channel. The lower ratio the more noise and the poorer the performance. The Cable Modem will have to keep requesting retransmissions of packets with uncorrectable errors.
got feedback?I would suggest that the requirement for allowable channel signal level unbalance for D3 connections be added to this FAQ answer. 2011-06-23 19:35:47 (gwm My job is testing and refurbishing cable modems with docsis 3.0 for a major cable company. Our tests look for a downstream between -15 dbmv to -9 dbmv and an upstream of 50 dbmv to 60 dbmv. Anything outside these ranges can cause connection problem and packet loss. 2013-03-21 08:20:43 by redxii Then go to the DOS prompt and enter: ping -n 50 xx.xx.xx.xx) The pings to your first hop should normally be under 30ms with an occasional ping in the 60-70ms range. Disregard the first ping. If you see high pings or a high spike and are running Win9x/ME hold down Ctrl/Alt/Del and "End Task" on all programs except for Explorer and Systray. Then try the ping to your first hop again. If they look normal now that usually indicates it is a program running in the background that is causing the problem. Reboot and try disabling programs loading at start up to find the one causing the problem. If the pings remain high or high spikes after closing all programs except Explorer and Systray, then you can eliminate the possibility of a background program as a cause.
got feedback?by PapaSmurf That said, participation by employees is voluntary. We don't tell anyone they have to do this. Thus, you'll find some markets have great coverage while others may not be directly represented. Likewise, we have a lot of folks that opt not to post. Instead, they frequently "lurk" in order to stay in touch with the feedback we receive here. Final disclaimer: This forum is not a replacement or substitute for our official call centers and support web sites. Now that we've dispatched with the "batteries not included" formalities, here's the list of Authorized Cox Employees posting in this forum and their system or area of expertise: All Things Cox: PapaSmurf  Las Vegas: CoxVegas Cox_LV_Eng Residential Tech Support in All Markets: CoxTech1 Cox_Beck CoxTOC1 CoxTier2CB Cox_tiff KipAtCox Abuse Issues: CoxAbuse Provisioning/DOCSIS/Engineering: Cox_BEng odog EMail Issues: gmb42 MailMan72 Product Issues: CoxInfoGuy Florida/Georgia: PapaSmurf Arizona: AZHSISupport AZHSISUPPRT2 CoxAZTech1 CoxAZTech3 CoxAZTech4 CoxTechAZ CoxAZ Baton Rouge/New Orleans/Greater Louisiana: LAHSIhelp Hampton Roads: tekjunkie CoxTOC1 TOC_HRD New England: ridataguy EJW_CoxNE NOVA: CoxNVAHSI Tulsa: cableok San Diego: CoxSanDiego SDKiwi BTD qweenk gcruz JoshuaCA KimSDCox sdcablegirl Significant Lurking Parties: CoxJimR
got feedback?by PapaSmurf Speeds are: the non power boosted speeds, dependent on market, and not all tiers/speeds are available in all markets. Accurate as of 1/25/11 Economy/Lite/Basic 512 or 768 Kbps / 256 Kbps 30 GB Starter 1 Mbps / 256 or 384 Kbps 30 GB Value 1.5 Mbps / 256 Kbps 50 GB Essential 3 Mbps / 384 or 768 Kbps 50 GB Preferred 9, 10, 12, 15 or 16 Mbps / 768 kilobits, 1, 1.5, 2 or 4 Mbps 200 GB Premier 15, 18, 20, 22 or 25 Mbps / 1.5, 2, 3 or 4 Mbps 250 GB Premier Plus 25 Mbps / 2 Mbps 400 GB Ultimate 50 Mbps / 5 Mbps 400 GB Taken from: »ww2.cox.com/aboutus/policies/limitations.cox Thanks to XIII for this FAQ.
got feedback?by XIII Thanks to CoxJimR for this FAQ. got feedback?by CoxJimR
got feedback?by CoxTech1 | |||||||||||||
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