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1. General
Several packages are available in each Cox market with speeds up to 18 Mbps downstream and 1.5 Mbps upstream. PowerBoostŪ downstream up to 22 Mbps. Feedback received on this FAQ entry:
by redxii edited by PapaSmurf You can find the Cox HSI acceptable use policy at: http://ww2.cox.com/aboutus/policies.cox#Acceptable_Use_Policy The Subscriber Agreement can be found at: http://ww2.cox.com/aboutus/policies.cox#sub Here is the information regarding customer usage limitations: http://ww2.cox.com/aboutus/policies/limitations.cox Feedback received on this FAQ entry:
by PapaSmurf edited by No_Strings Email service is available via POP3/SMTP and you can access it over the web at http://webmail.cox.net. Feedback received on this FAQ entry:
by scavio edited by CoxTech1 Cox High Speed Internet IP addresses are dynamically assigned to each computer on the Cox High Speed Internet network. Therefore, an IP address can change at any time. If you need static IP addressing, please contact Cox Business Services for a business solution that fits your needs. Feedback received on this FAQ entry:
by redxii No. This formerly free benefit has been removed. "Cox Communications No Longer Offers Personal WebSpace Effective December 6, 2011 Cox has discontinued offering Personal WebSpace to our customers. Declining usage of the Personal WebSpace service has highlighted the need to focus our resources on other priorities, such as increasing our Internet speeds and providing new services such as Cox Secure Online Backup." »ww2.cox.com/residential/ ··· 0000000} by scavio edited by No_Strings Information on signal levels: http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html#signal For non-DOCSIS 3.0 modems: Downstream power level (Receive): -15dbmV to +15dbmV A value of -15 or worse indicates a poor downstream signal path. A tech would aim for a value close to the optimal 0 dBmV, but a good cable modem should be capable of working within the broader range of -15 to +15 dBmV, provided the downstream Signal to Noise Ratio remains good enough. Upstream (Transmit): 35-52 dBmV. A value within the range +35 to +52 dBmV is within spec with the low to mid 40's the most common. If the cable modem is going offline, and the upstream signal strength is at or above +52dBmV, then a poor upstream path is probably the problem. Carrier/Noise Ratio: 35 db and above The downstream Signal to Noise Ratio must be 35 dB or higher. The lower ratio the more noise and the poorer the performance. The Cable Modem will have to keep requesting retransmissions of packets with uncorrectable errors. DOCSIS 3.0 modems: Downstream power level (Receive): -15dbmV to +15dbmV A value of -10 or worse indicates a poor downstream signal path. A tech would aim for a value close to the optimal 0 dBmV, but a good cable modem should be capable of working within the broader range of -10 to +10 dBmV, provided the downstream Signal to Noise Ratio remains good enough. Additionally all downstream channels should be within a +/-2db window with respect to each other. Upstream (Transmit): 40-52 dBmV. A value within the range +40 to +52 dBmV is within spec with the low to mid 40's the most common. If the cable modem is going offline, and the upstream signal strength is at or above +52dBmV, then a poor upstream path is probably the problem. Carrier/Noise Ratio: 35 db and above The downstream Signal to Noise Ratio must be 35 dB or higher on each channel. The lower ratio the more noise and the poorer the performance. The Cable Modem will have to keep requesting retransmissions of packets with uncorrectable errors. Feedback received on this FAQ entry:
by redxii edited by CoxTech1 You should ping your first hop apprx fifty times. (To get your first hop do a tracert to anywhere and note the first address like 10.xx.xx.xx Then go to the DOS prompt and enter: ping -n 50 xx.xx.xx.xx) The pings to your first hop should normally be under 30ms with an occasional ping in the 60-70ms range. Disregard the first ping. If you see high pings or a high spike and are running Win9x/ME hold down Ctrl/Alt/Del and "End Task" on all programs except for Explorer and Systray. Then try the ping to your first hop again. If they look normal now that usually indicates it is a program running in the background that is causing the problem. Reboot and try disabling programs loading at start up to find the one causing the problem. If the pings remain high or high spikes after closing all programs except Explorer and Systray, then you can eliminate the possibility of a background program as a cause. by PapaSmurf At Cox, we strictly enforce our authorized posting policy. Employees must go through a validation and authorizing process before we sanction their postings on the Cox Forum here at Broadband Reports. We also keep an eye on postings, and with the help of the members of this forum, make sure we respond professionally and responsibility to questions. In doing this, we can ensure your confidence in our employees that opt to help out here. That said, participation by employees is voluntary. We don't tell anyone they have to do this. Thus, you'll find some markets have great coverage while others may not be directly represented. Likewise, we have a lot of folks that opt not to post. Instead, they frequently "lurk" in order to stay in touch with the feedback we receive here. Final disclaimer: This forum is not a replacement or substitute for our official call centers and support web sites. Now that we've dispatched with the "batteries not included" formalities, here's the list of Authorized Cox Employees posting in this forum and their system or area of expertise: All Things Cox: Residential Tech Support in All Markets: Provisioning/DOCSIS/Engineering: Arizona: Baton Rouge/New Orleans/Greater Louisiana: Hampton Roads: New England: San Diego: by PapaSmurf edited by CoxTech1 Cox offers the following tiers, speeds (up/down) and associated bandwidth caps (per month, includes inbound and outbound and ARP data which accounts for about 1 GB of data see this FAQ: »Cox HSI Forum FAQ »Why would I see ARP traffic outside my subnet) Speeds are: the non power boosted speeds, dependent on market, and not all tiers/speeds are available in all markets. Accurate as of 1/25/11 Economy/Lite/Basic 512 or 768 Kbps / 256 Kbps 30 GB Starter 1 Mbps / 256 or 384 Kbps 30 GB Value 1.5 Mbps / 256 Kbps 50 GB Essential 3 Mbps / 384 or 768 Kbps 50 GB Preferred 9, 10, 12, 15 or 16 Mbps / 768 kilobits, 1, 1.5, 2 or 4 Mbps 200 GB Premier 15, 18, 20, 22 or 25 Mbps / 1.5, 2, 3 or 4 Mbps 250 GB Premier Plus 25 Mbps / 2 Mbps 400 GB Ultimate 50 Mbps / 5 Mbps 400 GB Taken from: »ww2.cox.com/aboutus/poli ··· ions.cox Thanks to XIII for this FAQ. by XIII edited by No_Strings The Ultimate package uses frequency spectrum higher than the existing Video and HSI spectrum. A install allows a tech to insure your cabling, splitters, and other equipment are ready for these frequencies. Thanks to CoxJimR for this FAQ. Feedback received on this FAQ entry:
by CoxJimR edited by No_Strings Currently any tier of service with the exception of Ultimate can be self-installed in most cases with the exception of customers subscribing to satellite TV service. This is to prevent the possibility of the satellite TV lines becoming interconnected with our cable lines to minimize noise issues. Ultimate Tier requires a professional installation at this time due to the new range of frequencies being used to provide the service. This is to make sure that these newer frequencies work at your residence and ensure a positive customer experience. |