• Forum Guidelines
• Are there any DSL Extreme employees that participate in the forum?
• If Verizon/AT&T has turned me down for DSL, will DSLX be able to provide it?
• My contract is up. What happens now?
• What is the termination fee if I cancel while during my contract?
• Where can I find reviews of DSL Extreme?
• Where is the DSL Extreme website?

(back)•Do not "hijack" someone else's help thread by jumping in with your problem. Start your own thread about your problem. This makes it easier for the Techs to keep track of "Help Requests".


•Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give some time for a reply. "Please" and "thank you" may seem like old fashioned concepts, but we like them.


•Please Note: Do not post a direct link to ANY file in this forum. You can post a link to a page that contains a link to a file, but NO DIRECT LINKS.


•Otherwise the existing site Rules on Posting and Terms of Use pretty much cover it.


•If you have any questions, please ask your friendly forum moderator.

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by sashwa

(back)Yes.

The following member(s) are official DSLExtreme representatives that frequently monitor the forums and are available to answer your questions.

• dslx_gm - George is the General Manager of DSLExtreme.

• dslx_tech1 - Ryan - 6:30am to 3:00pm PST Monday-Friday.

• dslx_steve - Steve - 7:30am to 6:00pm PST Thursday-Sunday.

• dslx_ivan

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by Bill edited by sashwa
last modified: 2011-04-04 20:55:39

(back)Most likely, no.

You are probably too far from the CO/RT. DSLX provides service over Verizon/AT&T lines and the same distance restrictions apply.

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by Bill
last modified: 2006-06-12 11:37:20

(back)Thirty days prior to the end of your one year contract, you will receive a notice giving the option to renew. If you choose not to renew you will be placed on a month-to-month account at a slightly higher rate. If you choose to renew you are typically given a rate that is around the promo rate or slightly higher. The price depends on the packages and network provider that you are on. You will be able to see the pricing under the members section by selecting modify subscription 30 days prior to your anniversary date.

These threads talk about this:

»What happens after the year's up?

»Re: What is the pricing?

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by sashwa

(back)If you are under contract the termination fee is $250 or the remaining months on your contract - Whichever is less.

Said by dslx_gm here: »Re: Considering U-Verse and have questions

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by sashwa

(back)DSL Extreme Reviews

Currently DSLReports has many reviews of DSL Extreme from DSLR users.

You can also see how DSL Extreme rates head-to-head with other providers by going here

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by Bill
last modified: 2005-01-23 13:52:29

(back)»www.dslextreme.com is the offical DSL Extreme website.

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by Bill edited by sashwa
last modified: 2010-03-04 20:00:55

• Does DSL Extreme provide service to my area?
• If I move within my contract period, am I charged for breaking my contract?
• What modems will work with DSLX?
• Where can I find prices for DSLX plans?

(back)You can use the pre-qualify tool on the DSL Extreme website or call 1-800-774-3379 to find out if DSLX is available in your area.

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by Bill

(back)If you move your service to a new location you have the option to:

•1. Keep your existing contract and pay a $60 transfer fee
•2. Renew your contract for another year with no transfer fee

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by sashwa

(back)As a general rule of thumb any ADSL (or ADSL2 that supports ADSL) modem will work with DSLX service. They prefer modems that come pre-configured as transparent bridges but modem that are functioning routers or wireless routers can work as well.

•»Re: list of compatible DSL modems/routers

•Speedstream 5360 modem

•»Approved Modem List

In general DSLX service will work with any ADSL modem that supports RFC1483 / Bridge Mode and DMT (g.DMT) VP set to 0 and VC set to 35. If your modem worked with another companies service like AT&T or Verizon, it is likely that it will work with DSLExtreme unless it has been locked to only work on their network.

You can find a list of approved modems on their website in the Knowledge base support area:

•Approved Modem List

You can also find a list of non-compliant modems there:

•Non-Compliant Modems

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by sashwa
last modified: 2010-03-04 20:09:06

(back)You can go here or to »www.dslextreme.com/dsl to find current package prices.

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by Bill

(back)AT&T doesn't offer dry-loop service at this time to DSL Extreme. Based on recent laws they will be required to offer it by the end of the year. DSL Extreme may be able to offer it at that time.

As said by dslx_gm:in these threads:

•»perhaps silly question re: unbundled DSL w/ DSLX

•»Is there a dry loop offering in SoCal AT&T territory yet?

Per dslx_gm as of 10/6/10:

•»Re: [DSL] Dry Loop DSL

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by sashwa
last modified: 2011-04-08 18:56:41

• Does DSL Extreme offer dry DSL in Verizon Territory?
• Does DSL Extreme still offer fiber connections?

(back)Yes, they do. Activating a dry DSL loop is a very lengthy process and can take 3-4 weeks.

The easiest way is to drop your phone line and keep your DSL with no downtime in Verizon areas. DSLX does not charge an additional $5 per month like Verizon does. At least not at this time.

This is per dslextreme from this post.

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by sashwa

(back)DSLX stopped offering fiber connections around July 1st, 2010.

•»Verizon Canceling Wholesale FiOS?

•»bye bye low priced fiber :(

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by sashwa
last modified: 2011-04-04 20:56:56

• Am I allowed to network my computers without paying extra money per month?
• Can I run servers under the DSL Extreme AUP/TOS?
• I heard DSL Extreme gives you more than 1 internet IP. Is that true?
• Does DSL Extreme offer newsgroup access?
• Does DSL Extreme provide email accounts and personal webspace?
• Does DSL Extreme provider spam/virus filters with the email services?

(back)Yes.

You can use a router without having to pay extra money for IPs or violating DSLX terms of service.

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by Bill

(back)Yes.

You can run your own HTTP/FTP or any server you want (assuming it's not against the law).

This is a main difference between DSLX, SBC/Verizon and some cable providers.

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by Bill

(back)Yes.

Static plans usually come with 3 IPs and dynamic IP plans come with 5.

You can check exactly how many IPs come with your plan by looking on your bill or contacting DSL Extreme.

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by Bill
last modified: 2005-01-23 13:10:35

(back)Yes.

DSL Extreme gives every user 2 connections at 256Kbps (Total of 512Kbps, when using both connections) to Supernews.

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by Bill

(back)Yes.

You can make up to 10 different email accounts (each with 100MB of storage). Every mail account also comes with its own personal webpage.

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by Bill

(back)Yes.

If you'd like to turn the spam filter off, you can do that also.

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by Bill

• Do I need to install filters on my line for the DSL to work properly?
• How do I setup a Dynamic IP plan on DSL Extreme?
• How do I setup a DSL Extreme email account?
• How do I setup my personal webpage provided by DSL Extreme?
• How do I setup my XBox or PS2 with DSL Extreme?
• What are the DSL Extreme DNS server addresses?
• What settings do I need to use my DSL Extreme Newsgroup account?
• How do I configure my TP-Link Router to work after connecting my modem?

(back)Maybe.

If you have a dedicated line running to the MPOE for your DSL connection, then you don't need filters.

But if you plug into a regular phone jack in your home, which shares the line with other devices, you will need to install the DSL filters on every phone jack in the house.

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by Bill

(back)(All setup instructions have been taken directly from the DSL Extreme support page)

Windows 95/98/98SE/Me/2000:

You may need your original Windows disc to complete setup, for a trouble-free install please have that CD handy.

1. Insert the DSL Setup CD into your CD-ROM drive. The setup prompt should appear automatically. If the prompt doesn't appear, double click on My Computer on the desktop and double-click on your CD-ROM drive, then double click on setup.exe.

2. When the prompt appears click on NIC Configuration.

3. In the Network Adapter Selection window, click on the small arrow on the bottom right and select your network card from the drop down menu. Then click OK.

4. Press OK on the window that displays 'Configuration Successfully Applied'

5. Select WinPoet on the main menu and follow prompts for install (You may need your original Windows disc for this part of the installation).

6. After WinPoet installation you may need to install the latest version of Internet Explorer, if so click on Internet Explorer on the main menu and follow prompts.

7. To configure your email click on 'Email Configuration' on the main menu.

8. Enter your username and Full Name and click on Configure. Then press OK.

9. Press Exit at the bottom of the main screen, and select YES to exit. Then reboot your computer.

10. When Windows reboots, double-click the WinPoet icon and enter your username as yourusername@dslextreme.com and your password.

11. Click on Start, and prepare to be launched into the world of High-Speed Internet!

Windows XP:

You will not be installing the DSL Setup CD for Windows XP, there is built in software to handle a Dynamic connection, known as PPPoE. The following instructions will help you configure your connection without using our setup CD. DO NOT INSTALL THE CD.

1. Click on the Start button, click on Control Panel, then double-click Network and Internet Connections (or Network Connections and skip step 2).

2. Click Network Connections, click Create a new connection in the Network Tasks pane to start the Network Connection Wizard, and then click Next.

3. Select Connect to the Internet, and then click Next.

4. Select Set up my connection manually, and then click Next.

5. Click to select Connect using a broadband connection that requires a user name and password or Connect using a broadband connection that is always on.

6. Type in DSLExtreme.com as your ISP name, and then click Next.

7. Type in your user name in this format yourusername@dslextreme.com

8. Type in your password. Type the password once more to confirm, and then click Next.

9. Click Add a shortcut to this connection to my desktop.Then click Finish to complete the wizard.

MAC OS 8/9:

1. Insert the DSL CD into your CD-ROM drive. The setup prompt should appear automatically. If the prompt doesn't appear, double click on the Hard Disk on the desktop and double-click on your CD-ROM drive, then double click on setup.exe.

2. When the prompt appears click on NIC Configuration.

3. The TCP/IP manager window will appear. Click OK to configure your NIC.

4. Press OK on the completed configuration window.

5. Select MacPoet on the main menu and follow prompts for install. Be sure it is set on Easy Install then click on Continue. After install is completed, you may be prompted to restart your computer. After restart return to the DSL Setup CD main menu.

6. After MacPoet installation you may need to install the latest version of Internet Explorer, if so click on Internet Explorer on the main menu and follow prompts. It will create a folder with Internet Explorer 5 in it, just drag the folder to your Hard Drive to complete installation.

7. To configure your email click on 'Email Configuration' on the main menu. Enter your Real Name, Organization and username and password. The rest of the required information is automatically entered by the software. Then click Configure.

8. Press Exit on the main screen, and then select YES to exit.

9. Click on MacPoet on your desktop and enter your username as yourusername@dslextreme.com and your password.

10. Click on Connect, and prepare to be launched into the world of High-Speed
Internet!

MAC OS X:

1. Choose System Preferences from the Apple Menu (In the upper left corner it is a picture of an apple)

2. Choose Network from the View menu.

3. Choose "Built-in Ethernet" from the Show Menu.

4. Click on the PPPoE tab and check the box Connect Using PPPoE, then click the TCP/IP tab.

5. Choose "Using PPP" from the Configure Menu.

6. Click in the box labeled DNS Configuration

7. Enter 66.51.205.100 in the first line of Name server addr box, press return.

8. Enter 66.51.206.100 in the second line of the Name server addr box.

9. Then click on the tab labeled PPPoE fill in the username with yourusername@
dslextreme.com and password. Click the PPPoE Options button. Check Connect automatically when using TCP/IP apps, click on OK. Click Apply Now.

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by Bill
last modified: 2005-01-22 22:48:44

(back)Go to the bottom of the page here for the full setup instructions on setting up a mail client.

The incoming server is: "mail.dslextreme.com"
The outgoing server is: "smtp.dslextreme.com"

If you choose to use webmail, you can login at »www.dslextreme.com/Webmail/Login.aspx

DSLX will begin the migration process from their existing email platform to a Google Apps powered platform sometime in August 2008. See this thread for more info:

»Google Apps Coming to DSL Extreme

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by Bill edited by sashwa
last modified: 2008-07-22 19:24:29

(back)Go here and log into your personal webpage account.

Or, you can access your files via FTP. (The server is "ftp.users.dslextreme.com")

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by Bill

(back)Go here and it contains full setup details for console systems on the static/dynamic plans.

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by Bill
last modified: 2005-01-23 11:47:45

(back)Southern California

• Primary DNS: 66.51.205.100
  
• Secondary DNS: 66.51.206.100

Northern California

• Primary DNS: 66.218.44.5
  
• Secondary DNS: 66.218.44.90

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by Bill
last modified: 2005-01-23 14:53:49

(back)Set the server as: "news.dslextreme.com"

For your username: Use your main DSLX account username. Format username@dslextreme.com (The one you log into the "Account" page with, or PPoE)

For your password: Use the password for your main account.

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by Bill

(back)If you have a TP-Link Router and need help in configuring, try this link for several different methods:

»www.tp-link.com/support/showfaq.asp?id=138

Thank you, AvonGenesis , for this link.

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by sashwa
last modified: 2010-09-03 22:16:07

• Can I get custom reverse DNS for my IP(s)?
• How can I add IPs to my account?
• How can I setup my network to take advantage of the 5 dynamic IPs DSLX offers?
• How can I share my internet connection to multiple computers?
• How do I take advantage of the multiple static IPs DSLX offers?
• What are the VPI/VCI modem settings for DSLX?

(back)Yes.

The reverse DNS tool, which can be found under the My Account section of DSLX's website, allows clients with static IP addresses to easily manage and change the reverse DNS record for their static IP addresses. This feature is for FREE to all static IP clients!

To manage your Reverse DNS simply login to the My Account section of our website and select the “Details” button next to your static IP address. From there select the edit button to modify your reverse DNS entry. It takes 24 to 48 hours for the change to take effect.

The reverse record is what your IP resolves to when you do a look up on your IP. If you are running a mail server you want to have your IP address reverse to your domain name. Often times spam checkers will check to see if the reverse record matches the forward record. If it does not the checker will mark the message as spam. There is some more information in the Reverse DNS Wiki.

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by Bill edited by sashwa
last modified: 2006-10-31 00:35:28

(back)Go to »»secure.dslextreme.com/addip/

Be sure to stay within your account limits, or you'll be charged extra money per month for every IP you go over.

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by Bill

(back)Read »5 Dynamic IP(s) - what this means?

It discusses different options. Either plugging every user into a hub/switch and having them use PPoE software, or using 2 different routers plugged into the hub/switch.

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by Bill edited by sashwa
last modified: 2008-08-13 10:35:02

(back)You will need to obtain a broadband router.

Information on setup can be found here.

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by Bill
last modified: 2005-01-23 14:07:26

(back)Either plug every user into a swtich, or plug different routers into the switch. Then follow the regular static IP setup instructions.

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by Bill

(back)0/35 are the valid VPI/VCI settings for both AT&T and Verizon areas.

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by Bill
last modified: 2006-06-12 11:37:05

• I just got my DSL service activated. Why is it way under the advertised speed?
• I'm trying to send mail via a third-party provider, but it's not working!?
• I've tried everything and I still can't get it to work, what do I do?
• My DSL seems really slow, how do I check what speed I'm getting?
• My modem keeps losing sync, how do I fix it?
• Who do I contact regarding Billing errors/troubles?

(back)If you live in an AT&T area, your line is subject to the "ramp-up" period. This can take up to 10 buisness days. During this time, you NEED leave the modem on for the ramp-up to work properly. For the first 10 days the modem is testing to see what the highest sync rate it can hold is.

Some other FAQs that talk about this:

»AT&T Midwest/Ameritech FAQ »I just had my SBC Ameritech DSL connected, why are the speeds so low?

»AT&T Midwest/Ameritech FAQ »New & upgraded customers read this about speeds. (Ramp-up)

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by Bill edited by sashwa
last modified: 2009-04-14 21:55:43

(back)That's because DSL Extreme blocks outgoing connections on port 25 to prevent spam.

To get rid of this problem, change the outgoing mail server on your connection to "smtp.dslextreme.com" and use your DSLX mail account login info (xxxxx@dslextreme.com) along with your password.

If you'd like the outgoing 25 block to go away, go here and you can fill out the "SMTP Filter Removal" form.

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by Bill

(back)You can speak to DSL Extreme regarding DSL problems many ways:

Phone: (866)-491-7221
Forum Support: »DSL Extreme

(Side note: Never post your full address/phone number, if you choose to post in the forum (unless directly IM'ing a DSLX employee))

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by Bill
last modified: 2005-01-23 12:03:51

(back)DSL Extreme has their own speedtest site. Go to »speedtest.dslextreme.com and choose either "Northern California" or "Southern California", according to where you live.

If you're getting above 80% of the advertised speed, then you're likely OK. Otherwise, try troubleshooting to figure out why the line isn't working properly.

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by Bill

(back)Most likely there is static/noise on your line.

Make sure you've installed filters on every phone jack that is being used. Devices that need filters include phones, alarm systems, TV systems (ones that use a phone jack to dial PPV).

Another solution may be installing a splitter at the MPOE. (See /faq/10443 for more info)

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by Bill
last modified: 2005-01-23 14:06:39

(back)Vist the DSL Extreme Billing Support Page.

You can contact them by phone:

Billing Dept. Hours:
M-F: 6AM-6PM Sat. 9AM-4PM
Phone: 1-800-774-3379
Fax: 818-902-5568

Or by the tools built into the Billing Support page

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by Bill edited by sashwa
last modified: 2008-06-17 13:18:11

• Can I upgrade my package online?
• Does DSL Extreme have a network status page?
• Does DSL Extreme have a referral program?
• Does DSL Extreme hosts game servers?
• How can I access my account info from the web?
• Is there a general DSL FAQ available?
• Which speed test is the most accurate?
• Where can I find DSL Extreme phone numbers, DNS servers, and stuff like that?

(back)Yes. Go here and you can fill out the "Upgrade/Downgrade Form".

(Note: Read the bottom of the page: "You may not qualify for all subscriptions above. Subcriptions listed are for your entire Network, all changes are pending qualification.")

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by Bill
last modified: 2005-01-23 14:02:23

(back)Yes.

»www.dslextreme.com/support/networkstatus

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by Bill edited by sashwa
last modified: 2012-03-28 15:02:36

(back)Yes.

Vist the referral program page for more info.

Basically, when someone signs up for DSL Extreme, there's an option for a referers username. (Make sure to give them your main username, not sub-account)

Your account will be credited for the ammount the refere's plan costs per month. Example: If Bob tells Joe about DSL Extreme, and Joe signs up for a $30 a month plan, Bob will get $30 credit to his account.

You should see the credit in the following billing cycle. If the credit seems to have not gone through, contact DSL Extreme to see what happened.

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by Bill
last modified: 2005-01-22 23:15:30

(back)Yes they do.

Check out »games.dslextreme.com for the full listing of games hosted by DSL Extreme.

Also, check it out for the latest gaming news.

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by Bill
last modified: 2005-01-23 14:00:39

(back)You can go to »www.dslextreme.com/access. Your login and password is your main DSLX user account.

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by Bill

(back)Yes.

/faq/faq

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by Bill

(back)You may see links to various speed test servers on DSL Reports, but the most accurate indication of your DSL sync rate would be a test to the DSL Extreme speed test server. Make sure to choose the proper speed test server for your area. Using these servers will typicall avoid inconsistent results from other servers due to factors outside the DSLX network (routing, congestion, remote host load, etc). It's always a good idea to compare results from DSLX speedtest servers and others, however, as any one server's speedtest could be misleading.

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by pflog edited by Bill
last modified: 2005-01-23 20:07:23

(back)If you are looking for DNS servers, phone numbers, and the like you can find it here:

General Settings

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by sashwa
last modified: 2008-11-07 21:12:25