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All FAQs » DVR From Comcast » Troubleshooting

FAQ RevisionsEditors: Lostintech See Profile, oliphant See Profile
Last modified on 2006-07-21 07:59:59
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Troubleshooting

·How do I access the diagnostics/info screens?
·How do I find the IP of my box?
·What firmware version do I have?
·What is the latest firmware and what does it do?
·Importance of the cable box IP Address
·Lockups

How do I access the diagnostics/info screens? (#12078)
Power off the box and within 2 seconds press the OK button.

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by oliphant See Profile

How do I find the IP of my box? (#12079)
Access the diagnostic screen by turning off the box and within 2 seconds pressing OK on the remote.

Choose selection d14 INTERACTIVE STATUS

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by oliphant See Profile
last modified: 2005-03-10 22:16:17

What firmware version do I have? (#12080)
Bring up the menu using the menu button.
Select setup
Select cable box setup
Select configuration

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by oliphant See Profile
last modified: 2005-03-10 22:20:09

What is the latest firmware and what does it do? (#12081)
Latest firmware version 9.19. No reports (as yet) as to what bug fixes or improvements are included. See this ongoing thread »DCT-6412 Firmware 9.19 Downloaded

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by oliphant See Profile
last modified: 2005-06-28 18:42:41

Importance of the cable box IP Address (#12093)
The I.P. Address is required for certain interactive services such as Video On Demand. If you are having trouble with these services, check to see if your box has pulled an IP by viewing the diagnostic screen d14. If it hasn't or you can't obtain video on demand services, contact Comcast technical support at 1-800-COMCAST

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by Lostintech See Profile edited by oliphant See Profile
last modified: 2005-05-13 16:26:11

Lockups (#12099)
Firmware version 9.15 addresses many lockup issues and is currently being deployed. Some have reported that some lockup/delay issues persist.

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by Lostintech See Profile edited by oliphant See Profile
last modified: 2006-02-22 17:04:58


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