• How do I access the diagnostics/info screens?
• How do I find the IP of my box?
• What firmware version do I have?
• What is the latest firmware and what does it do?
• Importance of the cable box IP Address
• Lockups

Power off the box and within 2 seconds press the OK button.

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by oliphant

Access the diagnostic screen by turning off the box and within 2 seconds pressing OK on the remote.

Choose selection d14 INTERACTIVE STATUS

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by oliphant
last modified: 2005-03-10 22:16:17

Bring up the menu using the menu button.
Select setup
Select cable box setup
Select configuration

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by oliphant
last modified: 2005-03-10 22:20:09

Latest firmware version 9.19. No reports (as yet) as to what bug fixes or improvements are included. See this ongoing thread »DCT-6412 Firmware 9.19 Downloaded

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by oliphant
last modified: 2005-06-28 18:42:41

The I.P. Address is required for certain interactive services such as Video On Demand. If you are having trouble with these services, check to see if your box has pulled an IP by viewing the diagnostic screen d14. If it hasn't or you can't obtain video on demand services, contact Comcast technical support at 1-800-COMCAST

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by Lostintech edited by oliphant
last modified: 2005-05-13 16:26:11

Firmware version 9.15 addresses many lockup issues and is currently being deployed. Some have reported that some lockup/delay issues persist.

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by Lostintech edited by oliphant
last modified: 2006-02-22 17:04:58