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Troubleshooting

Power off the box and within 2 seconds press the OK button.

Feedback received on this FAQ entry:
  • Voy a cancelar mi servicio no pudieron ayudarme. Tengo que pagar para que venga un técnico a checar que pasa con el DVR. Yo no creo justo que sí pago mi Bill a tiempo a demás bien caro sin tener muchos canales que ya me quitaron. Y el DVr no funciona y con un part time por que tengo que ir a la escuela.no puedo pagar por un técnico y además no entiendo porque he de pagar si pagó por un servicio mensualmente tiene n que dar un servicio de calidad. Es como si fueran a comer a un restaurante y no les llevarán la comida ala mesa que ustedes fueran por ella ala cocina alcabo que ustedes pagaron solo por la comida y si se la. Llevan ala mesa tienen que pagar extra o una mensualidad extra (insurance) 3.99 para qué tengan un servicio de calidad. Es un lástima que perdamos las dos parte ustedes un cliente y yo un proveedor de servicio.

    2013-04-20 13:50:17



by oliphant See Profile

Access the diagnostic screen by turning off the box and within 2 seconds pressing OK on the remote.

Choose selection d14 INTERACTIVE STATUS

Feedback received on this FAQ entry:
  • TO WHOM IT MAY CONCERN COMCAST THANK YOU FOR CORRECTING MY HD/DVR BOX YESTERDAY KENNETH FRANK CONCERNED COSTOMER

    2009-09-15 19:59:17



by oliphant See Profile
last modified: 2005-03-10 22:16:17

Bring up the menu using the menu button.
Select setup
Select cable box setup
Select configuration

by oliphant See Profile
last modified: 2005-03-10 22:20:09

Latest firmware version 9.19. No reports (as yet) as to what bug fixes or improvements are included. See this ongoing thread »DCT-6412 Firmware 9.19 Downloaded

by oliphant See Profile
last modified: 2005-06-28 18:42:41

The I.P. Address is required for certain interactive services such as Video On Demand. If you are having trouble with these services, check to see if your box has pulled an IP by viewing the diagnostic screen d14. If it hasn't or you can't obtain video on demand services, contact Comcast technical support at 1-800-COMCAST

by Lostintech See Profile edited by oliphant See Profile
last modified: 2005-05-13 16:26:11

Firmware version 9.15 addresses many lockup issues and is currently being deployed. Some have reported that some lockup/delay issues persist.

Feedback received on this FAQ entry:
  • Dvr freezes and delays recorded shows

    2011-09-01 01:17:24

  • when recording of image it goes into freeze mode than blank that is while ther is move ment

    2011-03-31 10:43:38

  • Programs (especially series) set-up to record are not recording.

    2010-08-15 03:34:56



by Lostintech See Profile edited by oliphant See Profile
last modified: 2006-02-22 17:04:58