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All FAQs → EarthLink DSL FAQ Table of Contents 10 General (12) 20 Connection & Tweaking (4) 30 Setup Installation and Configuration (18) 40 Hardware (6) 50 Software (6) 60 Account Maintenance (2) 70 Networking and Sharing (7) 80 Newsgroups (13) 90 Troubleshooting (30) 100 UHP DSL Modems (26) 110 Other (25) Editors: skj , Doctor Olds Last modified on 2013-09-24 00:21:58 view:Revisions General Why isn't my DSL service pro-rated when cancelling ? Who are the Official Earthlink Techs that Post Here? What are the Forum's Posting Guidelines? How do I get Live Help from Earthlink Why am I getting a Covad.net hostname and IP address when Earthlink is my ISP? Why do I have to pay Earthlink's $150 early cancellation penalty ? Can I keep my email address after I drop Earthlink? Checking for DSL at Earthlink shows I can't get it, but I already have it? The Wiki on DSL (Digital Subscriber Lines) - Get up to Speed by Reading it. Intro to DSL & DSL Testing Tech w/ DSLAM & CO Splitters Images Are there other Covad resellers other than Earthlink? How do I capture images and post them in my topic? Connection & Tweaking How can I tweak my connection for better speed and performance? Link to Speakeasy's speed test How do I tell who's *really* provisioning my line? Where are the TCP/Web100 Network Diagnostic Tool Locations? Setup Installation and Configuration Important info for AT&T/SBC provisioned Earthlink Customers Can I see an example of a splitter install? What speed does EarthLink DSL provide? How do I find out about the status of my DSL order? How can I fix some of the common problems during the setup of my DSL modem? What DNS servers are used with Earthlink/Mindspring ? What are the VPI/VCI modem settings for Earthlink ADSL lines? Why won't my static IP stay static? What kind of speed difference do you get between a professional & self insta How do I set my PC or Mac to DHCP to use a Router, VoIP ATA or UHP Modem? DHCP related - HowTo Release and Renew Your IP Address: All Versions of Windows EarthLink Server Settings (DNS, Mail, News, FTP, Personal Web Space, and Sign-On What are the DNS Opt Out Servers for the Redirecting Earthlink DNS Problem? How to Install WinPoET 4.0 for Windows 2000; Windows Me; Windows 98; How do I uninstall Earthlink WinPoet? How to Install EarthLink EnterNet 300 Version 1.5A for Windows 98/Me/NT/2000 How to Uninstall EarthLink EnterNet 300 for Windows 95/98/Me/NT/2000 How to Check Your DSL Connection Settings in Windows 2000 Hardware What type of DSL modem does Earthlink provide? What is a UHP modem? Can I use a USB DSL Modem with Earthlink's DSL service? How do I get connection info from my Zyxel 642M-11 modem Can the Zyxel 642M-11 modem be used as a router? EarthLink Home Networking Site Map (2Wire HomePortal Info) Software Windows XP PPPoE and DSL Where can I get the Pop-Up Blocker? Where can I get WinPoET 4.x? Can I use RASPPPOE instead of WinPoET? Can I use Max OS X with EarthLink Where can I find direct download links to EL Software? Account Maintenance Account Maintenance Overview Email Maintenance Networking and Sharing What is Earthlink's policy on networking and sharing an internet connection How To Setup the Linksys BEFW11S4 Wireless Router for EarthLink DSL? How To Setup the Linksys WRT54G Wireless-G Router for EarthLink DSL? Connecting your Computer and High Speed Modem to a Linksys Wireless Router Using a D-Link DI-704P with a Broadmax HSA300A-2 in Router mode UHP DSL Modem: Allowing More than One Computer to Connect How Does Home Networking Work with the Newer UHP ADSL Modems? Newsgroups EarthLink Newsgroups FAQ Set Up: Newsgroups EarthLink Newsgroup Errors How to Install and Configure Forte Agent 1.5 How to Correct Your Forte Agent and Free Agent 1.x Newsgroups Settings Why is there a newstest2 server? Why should I use the test server? How do I access the test server? I keep getting unable to access errors. What's up? I use to get good speed from newstest2. Now it's like 56k, why? I was capped, but I can't seem to get uncapped. How do I get the cap lifted? Why isn't support very helpful when I ask about newstest2? Why does NT2 appear to be down more then the production servers? Troubleshooting Where is Earthlink's Net Status Page? How do I test at my NID? What does it look like? How fast is my connection ?? What is Safe Mode? Freezes and/or Stalling of my DSL? Why can't I get anywhere near 1500/128 advertised speed with Earthlink/Verizon? How to Reset TCP/IP in Windows XP Uninstall and reinstall DUN and the TCP/IP protocol in Windows 98 Trouble Sending Mail? - Earthlink SMTP Servers How come I can't send email from my non-EarthLink accounts? Does Earthlink block port 25? How come I can't send Earthlink email while connected via another ISP? How come when ever the DSL modem is on I hear noise on my voice line? My DSL disconnects when I answer the phone or when the phone rings. My DSL only works when I pick up the phone or while I use the phone? What does Earthlink say about loss of sync resolution? What are some common household items that may cause interference with your DSL? How do I isolate my DSL signal? How to Effectively Use the PING Utility to Troubleshoot Connection Problems Using Lights to Troubleshoot SpeedStream 5667 DSL Modem Efficient Networks SpeedStream 5660 ADSL modem LED information IP Address Information for Earthlink supported ADSL Modems How to Set Network Interface Card (NIC) Media Type to 10BaseT Half-Duplex Unable to Send Email through Linksys Router DSL Connection Problems - Basic Check List Westell Wirespeed ADSL Modem Information Why do ATM OAM End to End Ping & ATM OAM Segment Ping tests fail? How to Verify that the TCP/IP Protocol is Installed (Windows 98) Uninstall and Reinstall TCP/IP in Windows 98/Me Internet Explorer: Specified server could not be found / Check TCP/IP Settings UHP DSL Modems Can I see what the UHP Modem's Web (HTTP) Interface looks like? How can I disable router mode on the UHP modem? How do I setup the UHP modem? How do I put the Netopia 3341 UHP Modem from EL into Bridge Mode? How to Get to the Logs, the Diagnostics Page, and the DSL Statistics Page - UHP What do the lights on the LED display mean on the UHP modem? How to Change rVPI/rVCI Settings on a UHP Modem (aka VPI/VCI settings) Unable to Connect Through EarthLink TotalAccess (UHP DSL Modem) How do I access my Earthlink/Covad ZyXEL P645 modem (Bridge Model, not UHP)? How do I use the UHP modem with a Playstation 2 How do I use the UHP modem with an Xbox? UHP DSL Modems - Reset vs. Power Cycle How to Reset the Unified Hardware Platform (UHP) DSL Modem Where can I download Firmware Upgrades for the Earthlink 5100 UHP Modem? How to Configure the Unified Hardware Platform (UHP) DSL Modem How to Change UHP Modem from PPPoE Mode to Bridged Mode Common Problems during the Setup of your DSL Modem How to Upgrade the Firmware in the Unified Hardware Platform (UHP) DSL Modem Unable to Browse Through the UHP / Check for Basic Problems How to Specify DNS Information in the EarthLink UHP ADSL Modem How do I Identify the ZyXel 645 UHP ADSL Modem? Where can I find Zyxel P645 UHP LED and Port Information? Where can I find Netopia 3341 UHP LED and Port Information? Where can I get the Firmware recovery.exe file for a Broadmax UHP Modem? What do the LED Lights on the Broadmax and Dataquest UHP Modems Represent? How to Hardcode an IP Address to Ping the Network Card and UHP DSL Modem Other Can I view the ELN Access number list on my Palm How to set up ASMTP (Authenticated SMTP). EarthLink DSL & Home Phone Service (LPV) - Frequently Asked Questions (FAQ) How Home Phone Service Works (LPV) Does LPV (Line Powered Voice) have a different number for Technical Support? ZyXEL P660R-61 LPV (Line Powered Voice) Router/Modem setup and details. EarthLink DSL & Home Phone (LPV) - Personal Support Center Where can I get the User Guide for the ZyXEL P660R Series Router? HowTo setup a Zyxel P-660R-ELNK in Bridge Mode to use a Router or PPPoE client? HowTo obtain DSL Stats & Diagnostic Info from the ZyXEL P-660R-ELNK Router? Can I see what the ZyXEL P-660R-ELNK Router Web Interface looks like? EarthLink trueVoice - How does Voice Over Internet Protocol (VOIP) Work Business High Speed Support Info EarthLink DSL - Zyxel 660 Series Username Limitation ZyXEL P-660R-D1 - How to Set the Modem to Bridge Mode ZyXEL P-660R-D1 - How to Set the Modem for PPPoE Mode ZyXEL P-660R-D1 - How to Log on to the Modem Main Page (To obtain DSL Stats) ZyXEL P-660R-D1 - How to Telnet Initial PPPoE Configuration Zyxel P-660R-ELNK and Zyxel P-660R-D1 Router Details Zyxel 600 Series - Router Configuration (P-660R Units) What ZyXEL Modem Model has a MOD-400550 number on it? Zyxel Modem - How to Identify the Correct Model Number How to set the P660R series to use the G.DMT DSL Standard only? How to upgrade the Zyxel P-660R-ELNK modem firmware How to upgrade the Zyxel P-660R-D1 modem firmware login and you can contribute to the FAQ

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