• Why isn't my DSL service pro-rated when cancelling ?
• Who are the Official Earthlink Techs that Post Here?
• What are the Forum's Posting Guidelines?
• How do I get Live Help from Earthlink
• Why am I getting a Covad.net hostname and IP address when Earthlink is my ISP?
• Why do I have to pay Earthlink's $150 early cancellation penalty ?
• Can I keep my email address after I drop Earthlink?
• Is there a link to The EarthLink Experience info/order page?
• Checking for DSL at Earthlink shows I can't get it, but I already have it?
• The Wiki on DSL (Digital Subscriber Lines) - Get up to Speed by Reading it.
• Intro to DSL & DSL Testing Tech w/ DSLAM & CO Splitters Images
• Are there other Covad resellers other than Earthlink?
• How do I capture images and post them in my topic?

The first thing to remember is that Earthlink is just a re-seller of other company's DSL service, be that your local telco's or Covad's. These other parties don't offer partial-month service or rates, so Earthlink can't either, unless they want to absord the cost themselves. In the case of a customer leaving, there's little benefit to Earthlink in that case, now is there ?

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Hall

Currently, these are the official techs that are assigned to the forum and the days and times that they are most likely to be at the site: *

^{* 8/20/07- It appears that for now Earthlink has discontinued providing official tech support here. See: »Earthlink is outsourcing the last of it's US techs.}

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by jazzman916 edited by skj
last modified: 2007-11-04 22:08:02

Here is a link to the forum posting guidelines that helps keep the Earthlink DSL Forum an informative, friendly place to learn how to get the best out of your service: »Forum Posting Guidelines

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by jazzman916 edited by Hall
last modified: 2004-04-20 18:26:27

You can reach Earthlink's LiveChat support by clicking here

The number to call for EarthLink is:
1-800-719-4660
Option 1 for Support.
Option 2 for Service.

The number for EarthLink Cable through Time Warner is:
1-800-817-5508.

The best number for DSL Service is:
1-888-847-4708

You can also request help via email at:
service@earthlink.net
support@earthlink.net

(Thanks to George_Still )

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Archivis edited by Hall
last modified: 2004-04-20 22:08:13

Earthlink has moved all existing customers and all new customers, who have Covad provisioned DSL lines, to Covad's network. This means that you no longer go through Earthlink's redback servers. You go through Covad's servers and your login information is proxied from there.

Some users may have had the 1.5/384 service via Covad before. This was a contract that Covad had with Mindspring before Earthlink and Mindspring merged together. For those of you who had this service, you will still have it.

New customers will only get the 1.5/128 service as advertised on the Earthlink web site (or up to 3.0/384 service if you are under 10,000 feet from the CO). Everything else stays the same as far as your Earthlink service is concerned, but your routing goes through Covad now. In general, this has shown to be much faster as far as latency is concerned for the users.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Archivis edited by Doctor Olds
last modified: 2005-07-04 01:57:01

You agreed to abide by the terms of the contract when you established service. One of those terms is to pay the $150 early cancellation should you not fulfill the term commitments.

An official Earthlink rep who has posted here at DSLR describes it best here: "Your phone company needs to do various things to your line before you are able to receive a DSL signal into your home. These various things do come with a price, and we (EarthLink) are financially penalized if you do not keep your DSL circuit active for 12 months."

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Hall edited by skj
last modified: 2006-03-19 20:06:15

Yes, according to the Earthlink website, for $3.95 per month you can keep up to two email addresses. There is also a prepaid option where you pay $29.88 for the year to keep the two email addresses.
See: »store.earthlink.net/cgi-bin/wsis···premmail

According to a post by elnkapril , one of the Earthlink techs who posts here, you can keep have up to 8 email addresses for $4.95 per month. See: »Earthlink Electronic Support Response

Also see:

Is there a link to The EarthLink Experience info/order page?

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by sashwa edited by Doctor Olds
last modified: 2008-11-10 11:19:55

Yes.

The EarthLink Experience

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds

Correct. Your phone line (and it's number) is in their customer database as "in use" so it will show up as not available since it is already provisioned and running on your phone line. That result is completely normal and it is nothing to worry about.

Discussed and explained here: »DSL Not Available Now?

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds edited by Hall
last modified: 2005-05-23 06:35:50

Very useful guide and learning resource.

»en.wikipedia.org/wiki/Digital_Su···ber_Line

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds

»Introduction to DSL and DSL Testing Techniques
Contains 6 PDF format Publications that are full of very technical and some basic DSL information.

»DSL Tutorial on MDF, CO Splitter, DSLAM, DLC, more
Contains more DSL Publications in PDF format including a few images as seen below.

Typical CO based DSLAM



Shelf/Tray with CO Splitters for the DSLAM end



ATM Network cloud illustration example



ATM Protocol Layers



got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds
last modified: 2007-08-30 08:37:57

Yes, here are a few:

• Sonic Net DSL
• Lightning Bolt DSL
• Stephouse Networks
• DSL Extreme

There may be other smaller resellers in different regions. You'd have to investigate that for yourself.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds
last modified: 2012-04-14 22:15:23

Use these FAQs to help:

»Software FAQ »How do I make a Screenshot?

»Avatar and Graphics Help FAQs »What software can be used for screen captures?

»/dev/null forum FAQ »How do I post attachments & screen shots?

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Doctor Olds