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* 8/20/07- It appears that for now Earthlink has discontinued providing official tech support here. See: »Earthlink is outsourcing the last of it's US techs.
The number to call for EarthLink is:
Option 1 for Support.
Option 2 for Service.
The number for EarthLink Cable through Time Warner is:
The best number for DSL Service is:
You can also request help via email at:
(Thanks to George_Still )
Some users may have had the 1.5/384 service via Covad before. This was a contract that Covad had with Mindspring before Earthlink and Mindspring merged together. For those of you who had this service, you will still have it.
New customers will only get the 1.5/128 service as advertised on the Earthlink web site (or up to 3.0/384 service if you are under 10,000 feet from the CO). Everything else stays the same as far as your Earthlink service is concerned, but your routing goes through Covad now. In general, this has shown to be much faster as far as latency is concerned for the users.
An official Earthlink rep who has posted here at DSLR describes it best here: "Your phone company needs to do various things to your line before you are able to receive a DSL signal into your home. These various things do come with a price, and we (EarthLink) are financially penalized if you do not keep your DSL circuit active for 12 months."
Discussed and explained here: »DSL Not Available Now?
Introduction to DSL and DSL Testing Techniques
Contains 6 PDF format Publications that are full of very technical and some basic DSL information.
»DSL Tutorial on MDF, CO Splitter, DSLAM, DLC, more
Contains more DSL Publications in PDF format including a few images as seen below.
Shelf/Tray with CO Splitters for the DSLAM end
ATM Network cloud illustration example
ATM Protocol Layers
• Sonic Net DSL
• Lightning Bolt DSL
• Stephouse Networks
• DSL Extreme
There may be other smaller resellers in different regions. You'd have to investigate that for yourself.
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