7.0 Troubleshooting Earthlink HSI Cable FAQ | DSLReports.com, ISP Information

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7.0 Troubleshooting

EarthLink's Full System Status Report

EarthLink Network offers you a number of ways to get the latest system status updates. First, you can look at this page. Second, you can call (626) 296-2400 and select the Technical Support option.

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by redxii edited by drake
last modified: 2004-05-29 20:19:53

EarthLink Support Pages

Links for EarthLink support pages:
Full System Status Report
Earthlink Live Chat Tech Support
EarthLink Support by E-mail
EarthLink Support by Phone

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by redxii edited by drake
last modified: 2004-05-29 20:20:07

Not able to access sites on EarthLink/TimeWarner?

If you are unable to access certain sites using EarthLink/TimeWarner Cable connection: (E.G. www.roadrunner.com, www.rr.com, and www.ny1.com)

Contact your Local Cable office. You can forward your email address or Cable number to EarthLink to locate this for you.

* Note: Always keep track of anyone you speak with on Support or Service issues.

If your local Cable office is unable to assist you on this issue, then contact EarthLink with the name of the personal you spoke with.

You can contact EarthLink through www.dslreports.com at this point to report this issue. They will need your EarthLink email address and the name of the personal you have spoke with on this issue (EarthLink or TimeWarner).

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You need to provide us with email address so we can contact you when your site is down

2009-04-22 12:03:47

by mballard edited by drake
last modified: 2004-05-29 20:25:20

Who Do I Contact for Technical Issues?

Contact your local Cable Carrier(ie. Time Warner, Brighthouse or Comcast) - They control the connection/speed flow of your line, not Earthlink.

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by drake

All FAQs » Earthlink HSI Cable FAQ » 7.0 Troubleshooting