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3.1 Trouble Shooting
With the amount of software that is available for Palms, you may encounter conflicts or buggy programs. Two programs that can help diagnose which specific application is causing the problem are Crash! and ResetEMU. Both of these programs are available as Freeware from »www.79bmedia.com/ by todd6 edited by FastEddie Palm Mail works with MAPI (Microsoft) and VIM (Lotus) e-mail applications running Windows 98 and later. Below is a list of e-mail applications known to be compatible with Palm Mail. Please note, this is not a definitive list of MAPI and VIM e-mail applications. Any MAPI and VIM compliant packages should work with Palm Mail; however, there may be slight differences in manufacturer implementations of these standards. Because of the number of e-mail application software available, we are not able to thoroughly test all clients claiming to support MAPI or VIM. If you are not sure if your e-mail application is MAPI or VIM compliant, check with your system administrator or the manufacturer of the product. Applications supported by Palm Mail are: • Lotus cc:Mail 6.0 or higher • Microsoft Exchange 5.0 or higher • Microsoft Outlook 97 or higher • Microsoft Outlook Express (ships with Internet Explorer 4.0)* • QUALCOMM Eudora Pro 3.0.1 or higher Note: The version of Outlook Express packaged with the IE 4 beta release does not support Palm Mail. Applications not supported by Palm Mail are: • America Online (AOL) • CompuServe* • DEC All-in-One • QUALCOMM Eudora Lite (versions previous to 3.0.1) • QUALCOMM Eudora Pro 2.x (versions previous to 3.0.1) • PROFS • UNIX clients (Pine) Note: Access to CompuServe e-mail is supported if using Microsoft Exchange or Outlook as the e-mail client attached to the CompuServe account. by FastEddie If you've installed something and then can't see or access it on your Palm, then you might have installed a DATA file for a un-installed Palm application. A good indication of this is if you go into the Memory App (or Info from Apps picker in OS 3 and higher) and see the "application" but don't see it in your list of apps to run. In order to see this data, you'll have to install the application that this data is for. Good examples of data file applications (Files that are likely to be available that need the application to view) are: Doc files, JFile databases, etc. Check the file you downloaded (if it's a .zip file) or check the site you downloaded the file(s) from. Somewhere you should be able to find the name of the application you need to install to see that data. by FastEddie First of all, your restoration will only be as good as your last HotSync (or backup to card) operation. If your last HotSync was months ago all information stored since then you will not be able to recover. Synchronize your handheld (or backup to card) on a regular basis if you have information you don't want to lose on it! If you are switching to a new computer from a non working one, all you should have to do is install the latest Palm Desktop software, and start a HotSync operation. You will be prompted to create that account on your computer, and then all your information will be copied from your handheld to your computer. If you've lost your handheld, or for some reason its been hard reset back to factory, all you have to do is put it in its cradle and perform a HotSync operation. You will be asked which HotSync name to use (if you have more than one on that computer). All of the data (since your last HotSync operation) will be restored. If you have a handheld with a expansion card, It is recommend you regularly do a back up of your handheld to it on a regular basis particularly if you can't get to a computer to do a HotSync operation. by FastEddie Windows Try these things if HotSync isn't starting on your PC... • Check the COM port. Make sure nothing else is connected. In the HotSync Options menu, check that you have selected the correct COM port. • Some people have reported that, if they use the COM port for something else, they must close the HotSync Manager and restart it. This is normal. • If you use a laptop, it is possible that your COM port is going into a power-down state. You may need to tweak the power down options on your laptop with the power management tools. • Check your cable/cradle connections. Make sure the handheld is firmly attached. • Try another USB port (if one's available). • Try another Cable/Cradle if you have one. • Download/Install the latest version of Palm Desktop, especially if the one you have is old. • If all else fails, try rebooting your PC and then try the HotSync process again. Macintosh Try these things if HotSync isn't starting on your Mac... • Launch HotSync Manager and make sure that the "Enabled" option is selected. • Check the Connection Settings and make sure that the one your're using (PalmConnect, USB, Bluetooth, etc) is checked "on" • Check your cable/cradle connections. Make sure the handheld is firmly attached. • Try another USB port (if one's available). • Try another Cable/Cradle if you have one. • If all else fails, try rebooting your Mac and then try the HotSync process again. |