• What areas are Insight ?
• How do I contact InsightBB? Where's my local Insight office?
• Can I get a static IP address through InsightBB?
• What are typical speeds for InsightBB?
• What is InsightBB?
• Does InsightBB come with a firewall?
• Can I network my computer on InsightBB?
• I'd like to review, or read reviews of, InsightBB. How do I?
• Is it possible to rent a cable modem through InsightBB?
• How does a cable modem boot up when connected to Insight?
• Does InsightBB provide Usenet access
• Official Help - Check Modem Mac Address

As of now:

Kentucky, Indiana and Ohio

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lilhurricane

To get Insight office locations, phone numbers and hours for your area, you can visit one of these Web sites:

»www.insight-com.com/ziplookup.as···tact.asp
»help.insightbb.com/contact_us

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat
last modified: 2005-10-25 10:46:22

Short answer: Not at this time.

Long answer:

Many InsightBB IP's appear to be static. Whenever the IP lease renews for a customer's computer, chances are high that the same IP will be received as that before renewal. "Chances are high," doesn't imply "it's always the case," however.

At this time, InsightBB does not offer truly static IP addresses. That is, an InsightBB IP cannot be hard-coded into a customer's computer; all IP's are DHCP-assigned. The option does exist for customers in many areas to obtain "sticky" IP's. Unlike a "regular" IP as described above, a sticky IP is effectively static, in that it is leased "forever" to a particular customer's computer. Such an IP is intended only for something that requires it, such as certain VPN software. It is not intended for uses that violate the Terms of Service ( »Insight BB Forum FAQ »How do I report someone who has violated the InsightBB Acceptable Use Policy? ), such as running servers.

To get a sticky IP, visit »sas.r31.insightbb.com using your InsightBB connection. On that page, it should give you the option of making your current IP address sticky.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat
last modified: 2005-10-20 11:38:04

InsightBB provides two different tiers. The lower tier, Insight Broadband Standard, provides up to 10 mbps of download speed, and up to 1 mbps of upload speed. The upper tier, Insight Broadband Plus, provides up to 15 mbps download, and up to 1.5 mbps upload. As for any "best-effort" Internet connection, speeds may be more or less than the above, depending on many factors.

To find out pricing for both tiers in your area, see: /faq/4384

Thanks to INTENS1 for his input.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat edited by Macy
last modified: 2006-11-11 16:21:30

InsightBB is the cable Internet service available to many customers of Insight Communications in Illinois, Indiana, and Kentucky.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat
last modified: 2005-08-12 15:19:18

No. InsightBB doesn't come with a firewall. However, there are many choices for firewall protection. Be sure to visit the BBR Security forum ( www.broadbandreports.com/forum/security,1 ) for more info, including polls and reviews of various firewalls, as well as frequently asked security questions.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat
last modified: 2002-08-03 15:25:51

Yes, you have two basic options:
•Buy a network hub ($30-60). These cost less up front, but insight will charge about $5 per computer/month that you have off the hub.

•Buy a network router ($70-250). These of course cost more up front, but will not cost you any more a month than having one computer hooked up to the cable modem.

More networking information from Insight can be found Here.

Most routers and hubs can be bought from Circuit City, Best Buy or any other electronics store.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lsvl edited by Macy
last modified: 2006-09-01 10:43:41

Head on over to: /reviews/1976

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat
last modified: 2003-10-25 09:18:25

No. Cable modem rentals are no longer offered through Insight although you may purchase a modem directly from Insight or purchase one from an area retailer or from various on line websites such as eBay, Amazon.com, etc.

If you plan to buy one from a source other than Insight, see /faq/5336 for info about Insight-supported modems.
Also, see /faq/6604 if you decide to switch your rented modem with a non-rented one.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lolwhat edited by Macy
last modified: 2007-04-03 16:30:58

Cable modem boot process on an AT&T-based "SAS" provisioning system (which Insight uses):

1) Modem ranges through multiple frequencies to find the downstream frequency that the CMTS uses.
2) With the downstream frequency locked, the CMTS broadcasts a packet that tells the modem what upstream frequency to use.
3) Once the modem locks onto the upstream, it can send its MAC (hardware) address to the CMTS, which routes the MAC info to SAS in New Jersey or thereabouts.
4) If the SAS system recognizes the MAC as being registered to an active account, it allows the SAS TFTP server to send a config file to the modem as specified on the account.
5) The SAS DHCP server assigns an IP to the modem, based on the CMTS to which the modem is connected.
6) The modem downloads the config file, telling the modem what speeds are allowed, what ports to enable, how many PC's (if using a hub) can connect behind the modem, and other related things.

For Insight, the basic residential config is 3000Kbps down, 128Kbps up, and 7 PC's allowed. The next tier's config is 3000Kbps down, 384Kbps up, and 7 PC's allowed.

In summary, the CMTS doesn't hold config files nor does it assign IP's. Each CMTS has one or more IP scopes that basically tell it how to route traffic coming from one of those IPs (cable modems). The CMTS does the traffic shaping and speed capping according to what your modem's config tells it. So, if you hack your cable modem's IP and it doesn't fit in the scope on the CMTS, good luck checking your online horoscope.

This information was pulled from a thread in the /forum/mediacom forum. The original thread is here /forum/remark,8713408~mode=flat VoIPster gets the credit for posting the details. The information confirmed as correct here /forum/remark,9343160~mode=flat

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by IGGY edited by lolwhat
last modified: 2004-02-11 13:10:17

InsightBB provides 30GB of Usenet access per month. Some reports suggest the counter resets on the 26th of each month. The provided access is through Giganews (~200days binary retention).

DNS	netnews.insightbb.com
Port	119
Authentication	None(leave blank)
Threads	6 allowed*

*Each thread is limited to ~256kbps (kilobits per second). Maximum throughput with 6 concurrent connections is ~1.5mbit/s (around ~180KB/s).

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by ep1taph edited by cabana
last modified: 2010-11-24 12:45:07

Each cable modem, regardless of brand, is uniquely identified by its Cable Modem ID, or MAC address. Short for Media Access Control, this address is a part of the hardware on the modem, and is associated with a specific user account.

It is used when asking for assistance in the forum
See: Getting Official Help

As there are numerous cable modems on the market, and nearly as many that are used by our customers, below are generic instructions to locate the Cable Modem ID:

•Generally, the Cable Modem ID can be found on the bottom of the modem, usually near or on a barcoded sticker, along with the serial number of the modem.

•Most times the Cable Modem ID will appear after these letters MAC or EA (e.g., MAC 00-12-ab-34-cd-5e) . Some Motorolas may have only SN (e.g., SN 8386848). Only use the alphanumeric numbers that appear after MAC or EA, or on some Motorolas, the numbers that appear after SN.

•It can be easily identified by its pattern (e.g. 00-12-ab-34-cd-5e or 8386848 on some Motorolas), which stays the same from modem to modem even if the values or market change change.

•If your Cable Modem ID can not be located using these tips, please check the manufacturer's user guide for the modem.

Please make sure to not post this to the fourm..but rather only if asked by an Official rep..this would only be:

»Posting Guidelines-How To Get Help & Who Represents Insight

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lilhurricane
last modified: 2011-05-22 21:36:42