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3 Hardware Issues
To set up your router ALL you need to do is follow the manufacturers instructions which are included with your equipment. The physical connections using your CAT-5 cable with RJ-45 connectors (Those large telephone looking connectors), or USB if you're using a wireless setup and it uses USB in place of CAT-5.
Insight no longer uses SAS Registration for routers or hubs. Once your modem's MAC address is registered and pulling an IP address, the following steps should be followed.
1. Shut down your computer and any existing networking devices.
2. Unplug the power cord to your cable modem.
3. Make sure the cable modem Ethernet cord is plugged into the new router's WAN port.
4. Plug the power cord into the cable modem.
5. After the cable modem obtains block synch, plug in the power to your new router and then turn on your computer.
More information can be found here - »help.insightbb.com/general/netwo···nfo.aspx
If you are having problems getting your router to work properly you must contact the technical support of the router in which you purchased.
Some background: Insight keeps track of subscribers' cable modem info in two systems - ICOMPS (sic?), and SAS. ICOMPS is one of Insight's tools for administration of the InsightBB "last mile," such as CMTS (local office) equipment. However, SAS is actually controlled by AT&T, which administers the InsightBB backbone, as well as other up-the-chain services. ICOMPS and SAS don't update each other, probably due to the fact that separate companies run them.
Insight does permit subscribers to update their SAS info online, without having to call tech support. However, subscribers don't have similar access to ICOMPS. So, to switch cable modems, it's best just to contact InsightBB tech support ( /faq/5241 ), tell them you're switching your cable modem, and follow the instructions that they give you. You'll need to call them anyway to get ICOMPS updated, so you might as well have them help you out. Make sure to have the MAC address of the new modem handy as you will have to give it to tech support when you call in.
For the record, the instructions that they'll give you are here: »help.insightbb.com/account/devic···nge.aspx
The modems on the list above are certified to work in all InsightBB areas, so it's always a safe bet to use a listed modem. However, other cable modem models - in addition to the ones on the list - may work in certain areas, although those areas may or may not have technical support for them. If you'd like to find out whether a particular unlisted modem is supported in your area, contact your area's Insight office during business hours: »Insight BB Forum FAQ »How do I contact InsightBB? Where's my local Insight office?
, kg4evv and flw for this info.
Follow these instructions to register your network adapter on the InsightBB network:
•Start your computer.
•Make sure that your NIC has a 10.14.x.x or 10.15.x.x IP address. If your NIC doesn't have such an address, try releasing then renewing the address. If this doesn't work, you may need to contact InsightBB technical support ( /faq/5241 ).
•In your favorite Web browser, open this Web site: http://sas.r31.insightbb.com
If this doesn't work (due to DNS issues), try the IP addresses for the same site: https://22.214.171.124 or https://126.96.36.199
•Follow the Web site's instructions for "replacing the computer." You may name your computer however you wish.
•Reboot your modem and your computer.