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Click it to enlarge & use the Got News link to submit articles  Please DO NOT start a new thread or post just to quote a news article or review or link to off site 'blogs' That's what our onsite news section is there for. News submissions have their own area within the news section for open discussion. »/blog/insight All Inside Insight BB related news is welcomed Thank you!
 got feedback?by lilhurricane This is a technical forum, first & foremost. This is not the appropriate forum to discuss service, pricing or offers from other providers. Please use the appropriate ISP provider forum: »/forums/all We assist members with technical issues as courteously and quickly as possible..so if your question is not answered right away, please be patient. Questions designed to get around your ToS/AUP will be locked, moved or summarily deleted. Please see these links regarding getting assistance: Getting Official Help and How to Get Noticed Please utilize the "Hey Mods" link on the bottom of any post for anything requiring Mod attention.
•Good manners are really very important. Rude requests, unwarranted criticism of anothers efforts, or generally being a jerk will not get you what you want. It will get you ignored. If you're going to be rude, please do it elsewhere. •Do not "hijack" someone else's help thread by jumping in -- start your own thread. and..do not "wake up" a topic in the forum, over a week old. Better to start a new thread. •"Please" and "thank you" may seem like old fashioned concepts, but we like them  •Getting help is a service we offer. Please do not abuse it. Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give a little time for a reply. •The member helpers, much like the moderators on this site, are unpaid. Even though they don't make money from it, they do it to be helpful, and for their own enjoyment. A polite request goes much further than commands and demands. 
got feedback?by lilhurricane You may point to an offsite URL instead. got feedback?by lilhurricane For an invitation to join the Insight group, send an IM to lilhurricane  to let her know you're interested.For those transitioned to another ISP territory let me know to be added to the right Line Monitor Group: »Comcast Group Line Monitors Information on the Insight Line Monitors and instructions on how to sign up can be found here »Insight Line Monitors FAQ Our Insight Forum Line Monitors are located Here.
got feedback?by Macy 1 General QuestionsKentucky, Indiana and Ohio got feedback?by lilhurricane »www.insight-com.com/ziplookup.as···tact.asp »help.insightbb.com/contact_us got feedback?by lolwhat Long answer: Many InsightBB IP's appear to be static. Whenever the IP lease renews for a customer's computer, chances are high that the same IP will be received as that before renewal. "Chances are high," doesn't imply "it's always the case," however. At this time, InsightBB does not offer truly static IP addresses. That is, an InsightBB IP cannot be hard-coded into a customer's computer; all IP's are DHCP-assigned. The option does exist for customers in many areas to obtain "sticky" IP's. Unlike a "regular" IP as described above, a sticky IP is effectively static, in that it is leased "forever" to a particular customer's computer. Such an IP is intended only for something that requires it, such as certain VPN software. It is not intended for uses that violate the Terms of Service ( »Insight BB Forum FAQ »How do I report someone who has violated the InsightBB Acceptable Use Policy? ), such as running servers. To get a sticky IP, visit »sas.r31.insightbb.com using your InsightBB connection. On that page, it should give you the option of making your current IP address sticky.
got feedback?by lolwhat To find out pricing for both tiers in your area, see: /faq/4384 Thanks to INTENS1 for his input.
got feedback?by lolwhat got feedback?by lolwhat got feedback?by lolwhat •Buy a network hub ($30-60). These cost less up front, but insight will charge about $5 per computer/month that you have off the hub. •Buy a network router ($70-250). These of course cost more up front, but will not cost you any more a month than having one computer hooked up to the cable modem. More networking information from Insight can be found Here. Most routers and hubs can be bought from Circuit City, Best Buy or any other electronics store.
got feedback?by lsvl got feedback?by lolwhat If you plan to buy one from a source other than Insight, see /faq/5336 for info about Insight-supported modems. Also, see /faq/6604 if you decide to switch your rented modem with a non-rented one. got feedback?by lolwhat 1) Modem ranges through multiple frequencies to find the downstream frequency that the CMTS uses. 2) With the downstream frequency locked, the CMTS broadcasts a packet that tells the modem what upstream frequency to use. 3) Once the modem locks onto the upstream, it can send its MAC (hardware) address to the CMTS, which routes the MAC info to SAS in New Jersey or thereabouts. 4) If the SAS system recognizes the MAC as being registered to an active account, it allows the SAS TFTP server to send a config file to the modem as specified on the account. 5) The SAS DHCP server assigns an IP to the modem, based on the CMTS to which the modem is connected. 6) The modem downloads the config file, telling the modem what speeds are allowed, what ports to enable, how many PC's (if using a hub) can connect behind the modem, and other related things. For Insight, the basic residential config is 3000Kbps down, 128Kbps up, and 7 PC's allowed. The next tier's config is 3000Kbps down, 384Kbps up, and 7 PC's allowed. In summary, the CMTS doesn't hold config files nor does it assign IP's. Each CMTS has one or more IP scopes that basically tell it how to route traffic coming from one of those IPs (cable modems). The CMTS does the traffic shaping and speed capping according to what your modem's config tells it. So, if you hack your cable modem's IP and it doesn't fit in the scope on the CMTS, good luck checking your online horoscope. This information was pulled from a thread in the /forum/mediacom forum. The original thread is here /forum/remark,8713408~mode=flat VoIPster gets the credit for posting the details. The information confirmed as correct here /forum/remark,9343160~mode=flat
got feedback?by IGGY
*Each thread is limited to ~256kbps (kilobits per second). Maximum throughput with 6 concurrent connections is ~1.5mbit/s (around ~180KB/s).
got feedback?by ep1taph It is used when asking for assistance in the forum See: Getting Official Help As there are numerous cable modems on the market, and nearly as many that are used by our customers, below are generic instructions to locate the Cable Modem ID:
•Most times the Cable Modem ID will appear after these letters MAC or EA (e.g., MAC 00-12-ab-34-cd-5e) . Some Motorolas may have only SN (e.g., SN 8386848). Only use the alphanumeric numbers that appear after MAC or EA, or on some Motorolas, the numbers that appear after SN. •It can be easily identified by its pattern (e.g. 00-12-ab-34-cd-5e or 8386848 on some Motorolas), which stays the same from modem to modem even if the values or market change change. •If your Cable Modem ID can not be located using these tips, please check the manufacturer's user guide for the modem. Please make sure to not post this to the fourm..but rather only if asked by an Official rep..this would only be: »Posting Guidelines-How To Get Help & Who Represents Insight
got feedback?by lilhurricane 2 Installation and Configuration
got feedback?by lolwhat EinBit (inactive member) adds that the filter will block Internet access if attached to the cable feeding the modem. The filter stops ingress noise, egress noise, and two-way throughput; however, two-way throughput is needed for the modem to work. drifter adds: "[W]hen I received my new DVR last month the Insight tech removed my filter. He stated that they were causing more problems than they were worth, and that they were removing all filters. I am located in Decatur, IL."
got feedback?by XuhQshinR The CD also customizes Internet Explorer, Outlook Express, and network settings for InsightBB. The CD may do other things. We honestly don't know what, but we haven't heard of any horror stories arising from use of the CD. dannyges has this to add:The software that customers get from insightbb.com for self installs has a lot and I mean a lot of drivers for all sorts of cable modem brands usb drivers and such. I am pretty sure it has a copy of IE 5.0 since older versions are not as secure.
got feedback?by lolwhat Why you shouldn't: You have a fair amount of experience with setting up computers for high-speed Internet access, and you don't want (e.g.) an InsightBB-branded Internet Explorer installation. Another scenario is that your computer has an operating system that the InsightBB software doesn't support - Linux, BSD, etc. To install without the software, see: /faq/4389
got feedback?by lolwhat Another option, Assisted Install, is where you setup your computer on your own. The tech will stop by with a cable modem (again, if you're renting or buying one from Insight), a NIC, and the InsightBB software; it's up to you to install these on your computer. Also, the tech will do any wiring that might be needed, and will troubleshoot as necessary to get your connection going. This option is less expensive than a Premium Install; however, you may end up being charged for a Premium Install if something's wrong with your computer setup (that is, the stuff you did), and not with (e.g.) the cable wiring. The third option, Self-Install, is possibly available to you if you already are an Insight cable TV customer. If you opt for Self-Install, you do all the work on your end; it's for people who know, for example, why it's important to use RG-6 or better for the run to the modem. lsvl says that he was able to perform a complete self-install by buying an InsightBB-compatible cable modem, hooking it up, then calling his local Insight office. He apparently paid nothing for the install, since a tech didn't have to come out. See »Insight BB Forum FAQ »Which cable modems does InsightBB support? for a list of InsightBB-compatible modems.To get prices for InsightBB installation and service, see: »Insight BB Forum FAQ »How much does InsightBB cost?
got feedback?by lolwhat located the manual on the Pace website.For those that may need it: »www.pace.com/universal/support/pace-rng200n/ got feedback?by lilhurricane 3 Hardware IssuesTo set up your router ALL you need to do is follow the manufacturers instructions which are included with your equipment. The physical connections using your CAT-5 cable with RJ-45 connectors (Those large telephone looking connectors), or USB if you're using a wireless setup and it uses USB in place of CAT-5. Insight no longer uses SAS Registration for routers or hubs. Once your modem's MAC address is registered and pulling an IP address, the following steps should be followed. 1. Shut down your computer and any existing networking devices. 2. Unplug the power cord to your cable modem. 3. Make sure the cable modem Ethernet cord is plugged into the new router's WAN port. 4. Plug the power cord into the cable modem. 5. After the cable modem obtains block synch, plug in the power to your new router and then turn on your computer. More information can be found here - »help.insightbb.com/general/netwo···nfo.aspx If you are having problems getting your router to work properly you must contact the technical support of the router in which you purchased.
got feedback?by WeKnSmith for the original version of this info, which has unfortunately been superseded.Some background: Insight keeps track of subscribers' cable modem info in two systems - ICOMPS (sic?), and SAS. ICOMPS is one of Insight's tools for administration of the InsightBB "last mile," such as CMTS (local office) equipment. However, SAS is actually controlled by AT&T, which administers the InsightBB backbone, as well as other up-the-chain services. ICOMPS and SAS don't update each other, probably due to the fact that separate companies run them. Insight does permit subscribers to update their SAS info online, without having to call tech support. However, subscribers don't have similar access to ICOMPS. So, to switch cable modems, it's best just to contact InsightBB tech support ( /faq/5241 ), tell them you're switching your cable modem, and follow the instructions that they give you. You'll need to call them anyway to get ICOMPS updated, so you might as well have them help you out. Make sure to have the MAC address of the new modem handy as you will have to give it to tech support when you call in. For the record, the instructions that they'll give you are here: »help.insightbb.com/account/devic···nge.aspx
got feedback?by lolwhat The modems on the list above are certified to work in all InsightBB areas, so it's always a safe bet to use a listed modem. However, other cable modem models - in addition to the ones on the list - may work in certain areas, although those areas may or may not have technical support for them. If you'd like to find out whether a particular unlisted modem is supported in your area, contact your area's Insight office during business hours: »Insight BB Forum FAQ »How do I contact InsightBB? Where's my local Insight office?
got feedback?by lolwhat , kg4evv and flw for this info.Follow these instructions to register your network adapter on the InsightBB network:
•Start your computer. •Make sure that your NIC has a 10.14.x.x or 10.15.x.x IP address. If your NIC doesn't have such an address, try releasing then renewing the address. If this doesn't work, you may need to contact InsightBB technical support ( /faq/5241 ). •In your favorite Web browser, open this Web site: http://sas.r31.insightbb.com If this doesn't work (due to DNS issues), try the IP addresses for the same site: https://12.223.2.8 or https://12.223.2.9 •Follow the Web site's instructions for "replacing the computer." You may name your computer however you wish. •Reboot your modem and your computer.
got feedback?by lolwhat
got feedback?by XuhQshinR 4 Software Issues
•On day one, you download 3 GB. You've "hit the cap," so you won't be able to download again until at least three days later (day four). On day four, you don't download anything, so you don't begin another three-day period. On day five, you do download something, so that becomes your new day one. •On day one, you download 1 GB. On day two, you don't download anything at all. So, on day three, you can download up to 2 GB before hitting the cap. Instead, you don't download anything at all on day three; however, you can't carry those unused 2 GB to the next three-day period. •On day one, you download 1 GB. On day two, you download 1.5 GB. So, on day three, you can download up to 0.5 GB before hitting the cap. Instead, you download only 0.3 GB on day three; however, you can't carry the unused 0.2 GB to the next three-day period. Insight Broadband Newsgroups Web site: - »www.insightbb.com Servers: - netnews.insightbb.com Service details: - Binary retention: 90 days - Text retention - 1,200 days - Bandwidth limit: 256k per connection - Hosted by: Giganews
got feedback?by lolwhat Through their Web-based e-mail access: http://commcenter.insightbb.com (Thanks to Kurse0 for the link.)OR Turn e-mail forwarding ON for your account ( memberservices.insightbb.com/msws/EmailFwd ). This will allow you to forward any e-mail bound for your InsightBB account, to another e-mail address of your choice. It also has some options, such as whether you'd like copies of forwarded e-mail left in your InsightBB inbox. OR Use an e-mail client that supports SSL (secure connections) - e.g., Outlook or Outlook Express. To do so, follow the instructions in "Creating Remote Email Access" at the InsightBB Help Center ( help.insightbb.com/outlook/remote_access.aspx ). These instructions are specifically for Outlook and Outlook Express, but you should be able to translate these to your e-mail client. Another option is: »www.mail2web.com/ which is 3rd party but offers a secure log-in
got feedback?by lolwhat Incoming: 995 (pop3s) Outgoing: 465 (smtps) »myinsight.com/Help-broadband-email-7146.asp (Windows) »myinsight.com/Help-broadband-email-7141.asp (Mac) As submitted by whurlston
got feedback?by lilhurricane 1. Open Control Panel. 2. Double-click Add/Remove Programs. 3. Choose InsightBB. 4. Click Remove (or Change/Remove). 5. Follow the instructions given. For a Mac, the instructions are probably similar. Please let us know if you find otherwise. got feedback?by lolwhat A quick solution to try would be Start > Run > and type (or copy/paste this exactly) Rundll32 IedkCS32.dll,Clear Click OK. As long as the dll file is still there, this should fix it and if the file no longer exists, you'll just get the "Windows can't find ..." message. If the above doesn't remove the branding and you're comfortable editing your registry, you can Open regedit, and go to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main and on the right look for Window title, and change it there. There are also several free programs that you can use to change it, Spyware Blaster, freeware or TuneUp Utilities which is free to try.
got feedback?by Macy See »12.223.2.9 and follow the instructions given on Insightbb secure web site. This saved me an on-site service call because customer service was unable to determine why I could surf by IP but not by domain name. My account was good but not active for the local cable system. got feedback?by flw 5 Billing IssuesTo get explanations of the various installation types, visit: /faq/4383 got feedback?by lolwhat * Well, the author was able to get a prorate without asking, but this was after a billing snafu a few weeks later. More details in his connection diary - /dsl_diary/other/408497 and look at the entry dated 2003-04-07.
got feedback?by lolwhat
•By following the directions included with your Insight bill. •By calling Insight ( /faq/5241 ). •By visiting an Insight office ( /faq/5241 again).
got feedback?by lolwhat At this time Insight does not list tier prices on their website, prices may be obtained by either calling their toll free number 1-877-972-4100, or by filling out the Inquiry form located Here. Suggested by IGGY 
got feedback?by Macy 6 Other Issues got feedback?by lolwhat Once you've made any changes whatsoever to your PWP - but those changes were not through one of their "Site Builders" tools (e.g., you used their FTP or HTTP upload site instead) - you need to visit »publish.insightbb.com/html-jsp/login.php to get your changes to show. Unfortunately, this isn't made clear on their PWP publishing Web site ( publish.insightbb.com ) - and if you call Insight about it, Insight will tell you that they don't support the PWP. *Updated: »www.insightbb.com/pwp/faq.aspx
got feedback?by lolwhat »help.insightbb.com/pwp/ftp_transfer.aspx To log in to your PWP, in the Address field, type: ftp://username:password@upload.insightbb.comreplacing the username and password with your login information. Once logged in, you can 'drag' files into the window and 'drop' them onto the server. got feedback?by Macy Also, if you believe your question would be a good addition to this FAQ, feel free to suggest it by visiting /faq/insightbb/edit. Be sure to include an answer to the question, if you got one. Also, please IM one of the FAQ maintainers once you submit your suggestion; they don't necessarily get an automatic notification when someone submits a suggestion.
got feedback?by lolwhat got feedback?by TDOG Kilobytes per second = KB/s Kilobits per second = kbps Your browser reports speeds in KB/s, the speed tests here at DSLR report speeds in kbps. 1 kbps = 1000 bps 1 KB/s = 1024 B/s 1 KB/s = 8.192 kbps 1 kbps = .1221 KB/s KB/s to kbps Take KB/s and multiply by 8.192 Example 100KB/s = 819.2kbps kbps to KB/s Take kbps and divide by 8.192 (or multiply by .1221) Example 1000kbps = 122KB/s --courtesy of Bleek
got feedback?by lilhurricane 7 CATV got feedback?by Macy At the cable provider's head-end, the CMTS provides many of the same functions provided by the DSLAM in a DSL system. The CMTS takes the traffic coming in from a group of customers on a single channel and routes it to an Internet service provider (ISP) for connection to the Internet. At the head-end, the cable providers will have, or lease space for a third-party ISP to have, servers for accounting and logging, Dynamic Host Configuration Protocol (DHCP) for assigning and administering the IP addresses of all the cable system's users, and control servers for a protocol called CableLabs Certified Cable Modems -- formerly Data Over Cable Service Interface Specifications (DOCSIS), the major standard used by U.S. cable systems in providing Internet access to users.  ----------------------------------------------------------------------------- Source: Howstuffworks.com
got feedback?by lilhurricane found some good information here»en.wikibooks.org/wiki/How_to_use···e_Remote got feedback?by lilhurricane »www.insightbb.com/speedtest/ (requires Sun Java) •BroadbandReports.com On-Site Speed Tests: »/stest •Others: »www.testmy.net/ »myspeed.visualware.com/ »www.speedtest.net/index.php »bandwidthplace.com/speedtest/index.php »www.speakeasy.net/speedtest/
got feedback?by lilhurricane For Users on a Dial-up Connection: Go to My Computer>Dialup Networking. Right-click your internet connection and select Properties. A window will open - click the Server Types tab. Click TCP/IP Settings. For Windows 7 & Vista Open Control Panel > Click Network and Internet > Network and Sharing Center > Click Change Adapter Settings (Might also show as: Manage Network Connections) Select the connection for which you want to configure the DNS. For example: - To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties. - To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Select the Networking tab. Under This connection uses the following items, click Internet Protocol Version 4 (TCP/IPv4), and then click Properties. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK For All Other Users (XP & earlier): Go to Control Panel>Network Connections and select your local network. Click Properties, then select Internet Protocol (TCP/IP). Click Properties. You will see a window like the one below - this is the Internet Protocol window. Select "Use the following DNS server addresses" and enter the desired DNS server(s) in the space(s) provided. You have now changed your DNS settings. Click the OK button at the bottom of the window to close that window, then click the OK button at the bottom of the next window. If you are asked if you want to Restart your computer, click Yes. You are now finished.  Some DNS servers you can use are provided here (originally posted by jdmatl )Verizon (Level3) Nameservers 4.2.2.1 4.2.2.2 4.2.2.3 4.2.2.4 4.2.2.5 4.2.2.6 SpeakEasy Nameservers 66.93.87.2 216.231.41.2 216.254.95.2 64.81.45.2 64.81.111.2 64.81.127.2 64.81.79.2 64.81.159.2 66.92.64.2 66.92.224.2 66.92.159.2 64.81.79.2 64.81.159.2 64.81.127.2 64.81.45.2 216.27.175.2 66.92.159.2 66.93.87.2 ORSC Public Access DNS Nameservers 199.166.24.253 199.166.27.253 199.166.28.10 199.166.29.3 199.166.31.3 195.117.6.25 204.57.55.100 Sprintlink General DNS 204.117.214.10 199.2.252.10 204.97.212.10 Cisco 128.107.241.185 192.135.250.69 Comodo Secure DNS Submitted by ARGONAUT Comodo Secure DNS »www.comodo.com/secure-dns/index.html 8.26.56.26 8.20.247.20 OpenDNS 208.67.222.222 208.67.220.220 208.67.222.220 208.67.220.222 ..more here (thanks JR) »www.opendns.com/ ScrubIT (Free and Clean Browsing (Kid Safe) »www.scrubit.com/ 67.138.54.100 207.225.209.66 Google Public DNS (free) Submitted by ARGONAUT 8.8.8.8 8.8.4.4 »code.google.com/speed/public-dns Be sure & read this first: »Google Invades ISP, OpenDNS Turf With Google Public DNS Time Warner Telecomm DNS 64.129.67.101 64.129.67.102 64.129.67.103 Chaos Computer Club DNS 80.237.196.2 194.95.202.198 194.150.168.168 213.73.91.35 FoeBuD e.V. DNS 85.214.73.63 Germany Privacy Foundation DNS 62.141.58.13 85.25.251.254 87.118.100.175 87.118.104.203 94.75.228.29 OpenNIC DNS 58.6.115.42 58.6.115.43 119.31.230.42 200.252.98.162 217.79.186.148 82.229.244.191 216.87.84.211 66.244.95.20
got feedback?by lilhurricane | ||||||||||||||||||||||||||||||||||||||||||||||
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