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0 General Forum Information·Forum News Section
·The 5 Golden Rules
·Can I upload Firmware or other files here
·Insight Line Monitors (Where's the Info?)
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We have a link at the top of the forum for news submissions. This image will help you identify the link.
Click it to enlarge
Please DO NOT start a new thread or post just to quote a news article or review along with your comment(s).
That's what the news link is there for.
News submissions have their own area within this forum for open discussion.
All Inside Insight BB related news is welcomed
Thank you!
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by lilhurricane 
last modified: 2007-08-31 23:53:20 |
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Here are the 5 Golden Rules of the Insight BB Forum:
This is a technical forum, first & foremost.
We assist members with technical issues as courteously and quickly as possible..so if your question is not answered right away, please be patient.
Please see these links regarding getting assistance: Getting Official Help and How to Get Noticed
Please utilize the "Hey Mods" link on the bottom of any post for anything requiring Mod attention.
Questions designed to get around your ToS/AUP will be locked, moved or summarily deleted.
•Good manners are really very important. Rude requests, unwarranted criticism of anothers efforts, or generally being a jerk will not get you what you want. It will get you ignored. If you're going to be rude, please do it elsewhere.
•Do not "hijack" someone else's help thread by jumping in -- start your own thread.
and..do not "wake up" a topic in the forum, over a week old. Better to start a new thread.
•"Please" and "thank you" may seem like old fashioned concepts, but we like them 
•Getting help is a service we offer. Please do not abuse it. Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give a little time for a reply.
•The member helpers, much like the moderators on this site, are unpaid. Even though they don't make money from it, they do it to be helpful, and for their own enjoyment. A polite request goes much further than commands and demands.
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by lilhurricane
last modified: 2007-12-14 12:32:15
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No, firmware files are not permitted to be uploaded, and direct links to .exe & .zip are not allowed.
You may point to an offsite URL instead.
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by lilhurricane |
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Check the introduction of the Insight Line Monitors Here.
For an invitation to join the Insight group, send an IM to lilhurricane to let her know you're interested.
For those transitioned to COMCAST, please let me know & contact sortofageek to be added to the right Line Monitor Group:
»Comcast Group Line Monitors
Information on the Insight Line Monitors and instructions on how to sign up can be found here
»Insight Line Monitors FAQ
Our Insight Forum Line Monitors are located Here.
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feedback form
by Macy edited by lilhurricane
last modified: 2008-01-06 10:47:19 |
1 General Questions·How do I contact InsightBB? Where's my local Insight office?
·Can I get a static IP address through InsightBB?
·What are typical speeds for InsightBB?
·What is InsightBB?
·Does InsightBB come with a firewall?
·Can I network my computer on InsightBB?
·I'd like to review, or read reviews of, InsightBB. How do I?
·Is it possible to rent a cable modem through InsightBB?
·How does a cable modem boot up when connected to Insight?
·Does InsightBB provide Usenet access
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To get Insight office locations, phone numbers and hours for your area, you can visit one of these Web sites:
»www.insight-com.com/ziplookup.as···tact.asp
»help.insightbb.com/contact_us
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by lolwhat
last modified: 2005-10-25 10:46:22 |
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Short answer: Not at this time.
Long answer:
Many InsightBB IP's appear to be static. Whenever the IP lease renews for a customer's computer, chances are high that the same IP will be received as that before renewal. "Chances are high," doesn't imply "it's always the case," however.
At this time, InsightBB does not offer truly static IP addresses. That is, an InsightBB IP cannot be hard-coded into a customer's computer; all IP's are DHCP-assigned. The option does exist for customers in many areas to obtain "sticky" IP's. Unlike a "regular" IP as described above, a sticky IP is effectively static, in that it is leased "forever" to a particular customer's computer. Such an IP is intended only for something that requires it, such as certain VPN software. It is not intended for uses that violate the Terms of Service ( »Insight BB Forum FAQ »How do I report someone who has violated the InsightBB Acceptable Use Policy? ), such as running servers.
To get a sticky IP, visit »sas.r31.insightbb.com using your InsightBB connection. On that page, it should give you the option of making your current IP address sticky.
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by lolwhat
last modified: 2005-10-20 11:38:04 |
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InsightBB provides two different tiers. The lower tier, Insight Broadband Standard, provides up to 10 mbps of download speed, and up to 1 mbps of upload speed. The upper tier, Insight Broadband Plus, provides up to 15 mbps download, and up to 1.5 mbps upload. As for any "best-effort" Internet connection, speeds may be more or less than the above, depending on many factors.
To find out pricing for both tiers in your area, see: /faq/4384
Thanks to INTENS1 for his input.
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by lolwhat edited by Macy
last modified: 2006-11-11 16:21:30 |
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InsightBB is the cable Internet service available to many customers of Insight Communications in Illinois, Indiana, and Kentucky.
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by lolwhat
last modified: 2005-08-12 15:19:18 |
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No. InsightBB doesn't come with a firewall. However, there are many choices for firewall protection. Be sure to visit the BBR Security forum ( www.broadbandreports.com/forum/security,1 ) for more info, including polls and reviews of various firewalls, as well as frequently asked security questions.
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by lolwhat
last modified: 2002-08-03 15:25:51 |
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Yes, you have two basic options:
•Buy a network hub ($30-60). These cost less up front, but insight will charge about $5 per computer/month that you have off the hub.
•Buy a network router ($70-250). These of course cost more up front, but will not cost you any more a month than having one computer hooked up to the cable modem.
More networking information from Insight can be found Here.
Most routers and hubs can be bought from Circuit City, Best Buy or any other electronics store.
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by lsvl edited by Macy
last modified: 2006-09-01 10:43:41 |
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Head on over to: /reviews/1976
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by lolwhat
last modified: 2003-10-25 09:18:25 |
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No. Cable modem rentals are no longer offered through Insight although you may purchase a modem directly from Insight or purchase one from an area retailer or from various on line websites such as eBay, Amazon.com, etc.
If you plan to buy one from a source other than Insight, see /faq/5336 for info about Insight-supported modems.
Also, see /faq/6604 if you decide to switch your rented modem with a non-rented one.
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by lolwhat edited by Macy
last modified: 2007-04-03 16:30:58 |
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Cable modem boot process on an AT&T-based "SAS" provisioning system (which Insight uses):
1) Modem ranges through multiple frequencies to find the downstream frequency that the CMTS uses.
2) With the downstream frequency locked, the CMTS broadcasts a packet that tells the modem what upstream frequency to use.
3) Once the modem locks onto the upstream, it can send its MAC (hardware) address to the CMTS, which routes the MAC info to SAS in New Jersey or thereabouts.
4) If the SAS system recognizes the MAC as being registered to an active account, it allows the SAS TFTP server to send a config file to the modem as specified on the account.
5) The SAS DHCP server assigns an IP to the modem, based on the CMTS to which the modem is connected.
6) The modem downloads the config file, telling the modem what speeds are allowed, what ports to enable, how many PC's (if using a hub) can connect behind the modem, and other related things.
For Insight, the basic residential config is 3000Kbps down, 128Kbps up, and 7 PC's allowed. The next tier's config is 3000Kbps down, 384Kbps up, and 7 PC's allowed.
In summary, the CMTS doesn't hold config files nor does it assign IP's. Each CMTS has one or more IP scopes that basically tell it how to route traffic coming from one of those IPs (cable modems). The CMTS does the traffic shaping and speed capping according to what your modem's config tells it. So, if you hack your cable modem's IP and it doesn't fit in the scope on the CMTS, good luck checking your online horoscope.
This information was pulled from a thread in the /forum/mediacom forum. The original thread is here /forum/remark,8713408~mode=flat VoIPster gets the credit for posting the details. The information confirmed as correct here /forum/remark,9343160~mode=flat
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by IGGY edited by lolwhat
last modified: 2004-02-11 13:10:17 |
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InsightBB provides 30GB of Usenet access per month. Some reports suggest the counter resets on the 26th of each month. The provided access is through Giganews (~200days binary retention).
| DNS | netnews.insightbb.com | | Port | 119 | | Authentication | None(leave blank) | | Threads | 6 allowed* |
*Each thread is limited to ~256kbps (kilobits per second). Maximum throughput with 6 concurrent connections is ~1.5mbit/s (around ~180KB/s).
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by ep1taph edited by lilhurricane
last modified: 2007-11-26 23:34:30 |
2 Installation and Configuration·How do I setup my computer for InsightBB without using the InsightBB software?
·What's the filter that the InsightBB technician put on the splitter?
·What does the InsightBB installation software give me?
·Why should I (not) use the InsightBB software to setup my computer?
·What are my options for installing InsightBB?
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First, follow the Network Settings Check instructions listed for your operating system in the Troubleshooting section at the InsightBB Help Center ( help.insightbb.com ). Then, follow the directions listed at »Insight BB Forum FAQ »I have replaced my cable modem. How do I get InsightBB working again? to get your computer registered on the InsightBB network. Note: You shouldn't have to call InsightBB tech support to get the registration code and account number needed for this; the Insight technician performing your installation should have this info for you.
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by lolwhat
last modified: 2005-11-09 09:21:52 |
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These small filters may be placed on a splitter that feeds cable tv through your house. They do NOT block out any channels or limit your cable modem speed. These are "High Pass" filters that need to be on there to filter out noise on the "Non Digital" lines going to Analog tv feeds. Do NOT remove them as they cut down on noise feeding back into the CATV system.
EinBit (inactive member) adds that the filter will block Internet access if attached to the cable feeding the modem. The filter stops ingress noise, egress noise, and two-way throughput; however, two-way throughput is needed for the modem to work.
Drifter adds: "[W]hen I received my new DVR last month the Insight tech removed my filter. He stated that they were causing more problems than they were worth, and that they were removing all filters. I am located in Decatur, IL."
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by XuhQshinR edited by lolwhat
last modified: 2005-08-12 08:27:35 |
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The InsightBB CD installs SA Agent ( BrixCare ). Insight uses the SA Agent software to test and monitor your connection from your end of the wire, for quality assurance purposes. Incidentally, an application called SA Updater is also installed, which apparently performs a similar function for SA Agent as the Windows Update Service does for Windows 2000 and XP. SA Agent and SA Updater will run in the background while you are running Windows.
The CD also customizes Internet Explorer, Outlook Express, and network settings for InsightBB.
The CD may do other things. We honestly don't know what, but we haven't heard of any horror stories arising from use of the CD.
dannyges has this to add:
The software that customers get from insightbb.com for self installs has a lot and I mean a lot of drivers for all sorts of cable modem brands usb drivers and such. I am pretty sure it has a copy of IE 5.0 since older versions are not as secure.
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by lolwhat edited by Macy
last modified: 2006-09-01 11:04:27 |
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Why you should: You just want InsightBB to work right out of the box, without fighting through a whole bunch of things. This is certainly understandable, and can be accomplished simply by following the instructions accompanying the InsightBB installation CD. Incidentally, the CD also installs several useful items, as detailed in: /faq/6404
Why you shouldn't: You have a fair amount of experience with setting up computers for high-speed Internet access, and you don't want (e.g.) an InsightBB-branded Internet Explorer installation. Another scenario is that your computer has an operating system that the InsightBB software doesn't support - Linux, BSD, etc. To install without the software, see: /faq/4389
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by lolwhat
last modified: 2003-09-28 20:45:00 |
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One installation option, Premium Install, is where an Insight technician pays a visit, runs cable as necessary, and sets up your computer with a cable modem (if you're renting or buying one from Insight), a network adapter (NIC) and the InsightBB software. Naturally, this is the most expensive option, since the tech is doing most of the work.
Another option, Assisted Install, is where you setup your computer on your own. The tech will stop by with a cable modem (again, if you're renting or buying one from Insight), a NIC, and the InsightBB software; it's up to you to install these on your computer. Also, the tech will do any wiring that might be needed, and will troubleshoot as necessary to get your connection going. This option is less expensive than a Premium Install; however, you may end up being charged for a Premium Install if something's wrong with your computer setup (that is, the stuff you did), and not with (e.g.) the cable wiring.
The third option, Self-Install, is possibly available to you if you already are an Insight cable TV customer. If you opt for Self-Install, you do all the work on your end; it's for people who know, for example, why it's important to use RG-6 or better for the run to the modem. lsvl says that he was able to perform a complete self-install by buying an InsightBB-compatible cable modem, hooking it up, then calling his local Insight office. He apparently paid nothing for the install, since a tech didn't have to come out. See »Insight BB Forum FAQ »Which cable modems does InsightBB support? for a list of InsightBB-compatible modems.
To get prices for InsightBB installation and service, see: »Insight BB Forum FAQ »How much does InsightBB cost?
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by lolwhat
last modified: 2005-08-12 15:29:03 |
3 Hardware Issues·How do I set up a router on Insight?
·I have replaced my cable modem. How do I get InsightBB working again?
·Which cable modems does InsightBB support?
·I have replaced my network card. How do I get InsightBB working again?
·Could I get a coaxial cable from Insight if I need one?
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Please remember that Insight does not offer support for home networking or routers.
To set up your router ALL you need to do is follow the manufacturers instructions which are included with your equipment. The physical connections using your CAT-5 cable with RJ-45 connectors (Those large telephone looking connectors), or USB if you're using a wireless setup and it uses USB in place of CAT-5.
Insight no longer uses SAS Registration for routers or hubs. Once your modem's MAC address is registered and pulling an IP address, the following steps should be followed.
1. Shut down your computer and any existing networking devices.
2. Unplug the power cord to your cable modem.
3. Make sure the cable modem Ethernet cord is plugged into the new router's WAN port.
4. Plug the power cord into the cable modem.
5. After the cable modem obtains block synch, plug in the power to your new router and then turn on your computer.
More information can be found here - »help.insightbb.com/general/netwo···nfo.aspx
If you are having problems getting your router to work properly you must contact the technical support of the router in which you purchased.
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by WeKnSmith edited by Macy
last modified: 2006-10-25 07:39:58 |
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Thanks to drgnwiz8 for the original version of this info, which has unfortunately been superseded.
Some background: Insight keeps track of subscribers' cable modem info in two systems - ICOMPS (sic?), and SAS. ICOMPS is one of Insight's tools for administration of the InsightBB "last mile," such as CMTS (local office) equipment. However, SAS is actually controlled by AT&T, which administers the InsightBB backbone, as well as other up-the-chain services. ICOMPS and SAS don't update each other, probably due to the fact that separate companies run them.
Insight does permit subscribers to update their SAS info online, without having to call tech support. However, subscribers don't have similar access to ICOMPS. So, to switch cable modems, it's best just to contact InsightBB tech support ( /faq/5241 ), tell them you're switching your cable modem, and follow the instructions that they give you. You'll need to call them anyway to get ICOMPS updated, so you might as well have them help you out. Make sure to have the MAC address of the new modem handy as you will have to give it to tech support when you call in.
For the record, the instructions that they'll give you are here: »help.insightbb.com/account/devic···nge.aspx
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by lolwhat edited by Macy
last modified: 2006-10-25 07:01:27 |
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To see the list of modems that all of InsightBB supports, please visit help.insightbb.com/general/supported_modems.aspx.
The modems on the list above are certified to work in all InsightBB areas, so it's always a safe bet to use a listed modem. However, other cable modem models - in addition to the ones on the list - may work in certain areas, although those areas may or may not have technical support for them. If you'd like to find out whether a particular unlisted modem is supported in your area, contact your area's Insight office during business hours: »Insight BB Forum FAQ »How do I contact InsightBB? Where's my local Insight office?
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by lolwhat
last modified: 2005-10-20 11:36:01 |
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Thanks to drgnwiz8 , kg4evv and flw for this info.
Follow these instructions to register your network adapter on the InsightBB network:•Turn on (or reboot) your cable modem.
•Start your computer.
•Make sure that your NIC has a 10.14.x.x or 10.15.x.x IP address. If your NIC doesn't have such an address, try releasing then renewing the address. If this doesn't work, you may need to contact InsightBB technical support ( /faq/5241 ).
•In your favorite Web browser, open this Web site: http://sas.r31.insightbb.com
If this doesn't work (due to DNS issues), try the IP addresses for the same site: https://12.223.2.8 or https://12.223.2.9
•Follow the Web site's instructions for "replacing the computer." You may name your computer however you wish.
•Reboot your modem and your computer.
You should now be good to go!
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by lolwhat
last modified: 2005-01-02 09:10:13 |
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If you move your computer and find that you need a longer coaxial cable do not use a cheap cable you buy at the department store. Most of the coaxial cables you find in the local stores are RG59 (obsolete in today's modern CATV market) and they use very cheap fittings. I recommend that you check with your local cable office and see if a tech may be able to drop one off for you sometime when you are in the area. Mind that they may be busy but will do their best to make one for you and drop it off. Using cheap cable and fittings will degrade your signal and may cause intermittent service problems.
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by XuhQshinR edited by Macy
last modified: 2006-10-25 07:02:21 |
4 Software Issues·Are there restrictions for InsightBB newsgroups?
·Can I access InsightBB e-mail from anywhere in the world?
·How do I remove the InsightBB software?
·How do I remove the branding on IE after uninstalling Insights software?
·I'm trying to reactivate my account, but the InsightBB CD keeps failing. Help!
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You may download three gigabytes (GB) (not Gb - that's gigabits) from InsightBB's NNTP server during a three-day period. "Day one" of a given period is the first day that you do some downloading. Once you reach the 3 GB limit, you won't be able to download any more from the NNTP server until the fourth day. The next three-day period begins on the first day that you actually download something, not on the day immediately following a given three-day period. You can't build up "credits" for unused GB. Examples:•On "day one," you don't download anything at all. So, it isn't actually a "day one." However, the next day, you do some downloading; that day is day one for a three-day period.
•On day one, you download 3 GB. You've "hit the cap," so you won't be able to download again until at least three days later (day four). On day four, you don't download anything, so you don't begin another three-day period. On day five, you do download something, so that becomes your new day one.
•On day one, you download 1 GB. On day two, you don't download anything at all. So, on day three, you can download up to 2 GB before hitting the cap. Instead, you don't download anything at all on day three; however, you can't carry those unused 2 GB to the next three-day period.
•On day one, you download 1 GB. On day two, you download 1.5 GB. So, on day three, you can download up to 0.5 GB before hitting the cap. Instead, you download only 0.3 GB on day three; however, you can't carry the unused 0.2 GB to the next three-day period.
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by lolwhat
last modified: 2002-09-03 11:25:10 |
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You can access your e-mail "on the road" in one of three ways:
Through their Web-based e-mail access: http://commcenter.insightbb.com
(Thanks to Kurse for the link.)
OR
Turn e-mail forwarding ON for your account ( memberservices.insightbb.com/msws/EmailFwd ). This will allow you to forward any e-mail bound for your InsightBB account, to another e-mail address of your choice. It also has some options, such as whether you'd like copies of forwarded e-mail left in your InsightBB inbox.
OR
Use an e-mail client that supports SSL (secure connections) - e.g., Outlook or Outlook Express. To do so, follow the instructions in "Creating Remote Email Access" at the InsightBB Help Center ( help.insightbb.com/outlook/remote_access.aspx ). These instructions are specifically for Outlook and Outlook Express, but you should be able to translate these to your e-mail client.
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by lolwhat
last modified: 2005-04-05 08:25:51 |
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To remove the InsightBB software (in Windows):
1. Open Control Panel.
2. Double-click Add/Remove Programs.
3. Choose InsightBB.
4. Click Remove (or Change/Remove).
5. Follow the instructions given.
For a Mac, the instructions are probably similar. Please let us know if you find otherwise.
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by lolwhat
last modified: 2002-08-31 16:24:37 |
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If you're looking for a way to remove the branding that is on the title bar in Internet Explorer, left behind after uninstalling the Insight software, which leaves the "Microsoft Internet Explorer provided by Insight Broadband, there are several ways to do it.
A quick solution to try would be Start > Run > and type (or copy/paste this exactly) Rundll32 IedkCS32.dll,Clear
Click OK. As long as the dll file is still there, this should fix it and if the file no longer exists, you'll just get the "Windows can't find ..." message.
If the above doesn't remove the branding and you're comfortable editing your registry, you can Open regedit, and go to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main and on the right look for Window title, and change it there.
There are also several free programs that you can use to change it, Spyware Blaster, freeware or TuneUp Utilities which is free to try.
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by Macy
last modified: 2006-03-27 07:23:12 |
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How do I reactivate a local account due to a location or hardware/software change, if the account activation CD process keeps failing over and over?
See »https://12.223.2.9 and follow the instructions given on Insightbb secure web site. This saved me an on-site service call because customer service was unable to determine why I could surf by IP but not by domain name. My account was good but not active for the local cable system.
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by flw edited by lolwhat
last modified: 2005-01-02 09:15:15 |
5 Billing Issues·How much does InsightBB cost?
·I've replaced my rented modem with a non-rented one. How will InsightBB bill me?
·How do I pay my Insight/InsightBB bill?
·Does Insight offer broadband packages for business use and what is the cost?
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Pricing varies from area to area. At this time, in order to get pricing information on services provided by Insight, you may need to call your local Insight office or you may fill out the online form found here - »www.insight-com.com/SelectMyOptions.aspx
For your area's pricing details:
•Visit: »www.insight-com.com/ziplookup.asp and enter your zip code.
•Select the services you are interested in.
•Enter the required information.
•Review and send your request.
•An Insight service representative will contact you with service and pricing details and will place your order.
To get explanations of the various installation types, visit: /faq/4383
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by lolwhat edited by Macy
last modified: 2007-04-03 16:21:37 |
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If you've been renting a modem from InsightBB, and you replace it with a different (non-rented) modem, InsightBB will bill you for the rented modem until you return it to them. They will not* prorate the rental fee as of the day you switched the modems. So, it is in your best interest to return the modem to them as soon as possible.
* Well, the author was able to get a prorate without asking, but this was after a billing snafu a few weeks later. More details in his connection diary - /dsl_diary/other/408497 and look at the entry dated 2003-04-07.
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