3. Telus PCS and Mike Service Canadian Wireless FAQ

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3. Telus PCS and Mike Service

What voice services does Telus Mobility offer?

Telus Mobility offers three types of voice services, one geared toward the business customer and two services geared toward the non-business customer. There is some overlap between the types of services offered so if you are considering Telus Mobility, you might want to evaluate both business and non-business (personal) services to see which is most appropriate for your needs. The three types of services offered are:

• Business:
• Mike service - geared toward the business customer.

• Personal:
• Digital PCS - geared toward the non-business customer.
• Pay & Talk

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by Michael
last modified: 2004-01-22 19:29:40

What is the address of the website for Telus Mobility?

Telus Mobility

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by Michael

How can I contact Telus Mobility Client Care?

There are several ways in which to contact Client Care.

• From your Telus Mobility phone, simply dial *611. This is a free call.

• From a land-line phone, you may reach Clent Care via the following numbers:

• Toll-free: 1-866-558-2273.
• Toll-free in Eastern Quebec: 1-800-463-8988.
• Vancouver: 604-291-2355.
• Calgary: 403-387-5825.
• Edmonton: 780-732-2901.
• Winnipeg: 204-999-2532.
• Ottawa: 613-282-2532.
• Quebec City: 418-802-2532.
• Montreal: 514-830-2532.
• Toronto: 416-279-2532.

• For postal and email addresses, please see this page:

• Additional Contact Info

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My wife and I got phones at a local festival from Telus. We have a share 25 plan. We were told it was a 2 year plan. This is up in about a month. My wife went in to see about new phones and she was told that one phone is a two year plan and one phone is a three year plan. We have tried to contact the man who wrote up our contract, for 3 months and he will not return our calls. This is poor customer service and he will loose us as customers if he doesn't rectify this problem. I would like to know how you could have a shared plan with 2 different contract lengths.

2011-07-08 17:32:11

Telus has totally confused me! (that is their plan) fill you head up with all kinds of stuff that is not true!! When you finally get to the bottom of their crap, everything they told you is a lie. I thought I was getting a 1yr. plan. I find out later it is 3 yrs. I wish I could find someone to help me!!When this is over I will never let this happen again!

2012-01-10 17:03:32

My wife ordered a cellphone with a plan thru the corporate plan, we got a call that we should pay $1600.00 in order to get since we owe them previously. We repeatedly told them that we never had any account with Telus nor we ever owed any money to anybody.They said they will find out and call within 24 hrs and nobody called, we called back they said they will call back in 48 hours and nobody called .We called back they said since somebody has used our info and done fraud so the fraud dept will call back. Since nobody called so i called back cust. service and she said hat she could do nothing unless fraud dept. clarifies i got the fraud dept tel.no and called them but there was answering machine saying "leave you tel. # and we will call back. Since nobody called we called back after 2 days and left a message again . Its been 2 weeks now and nobody has called from Telus and i've been unnecessarily stressed about using my info and creating fraud.I asked several times for the Manager and they did'nt let me talk.This is Telus service?????

2011-09-21 10:12:07

I'm more than frustrated! I have been tripled billed for one month, my volume control is broken and no one at Telus Mobility can help me with these problems. As soon as my contract expires, I will definitely go to another provider... it can't be any worse than this!

2011-10-06 15:14:28

by Michael
last modified: 2004-01-28 00:52:20

How can I send a text message to a Telus Mobility customer via the Internet?

You can send a text message to a Telus Mobility customer by visiting this web page:

Text Messaging

Make sure you know the 10 digit telephone number of the customer you wish to contact.

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Hello, The website address you have posted is no longer valid. The new address is http://www.telusmobility.com/en/AB/send_message/ . -David

2009-11-19 19:40:28

that link does not work

2009-11-21 14:11:53 (kevmore )

by Michael

Does Telus Mobility offer any special numbers that I should know?

Telus Mobility offers many special numbers but not all numbers are available with each type of service. Two numbers that are available for all services are the number to call Client Care directly from your phone as well as the number for emergencies. These numbers are free to call and are:
• Client Care: *611 or 611.
• Emergency: 911

Please view the following page for other special numbers that are available to digital PCS and Pay & Talk customers:
• Special Phone Numbers

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by Michael
last modified: 2004-01-24 10:06:03

Can I view a map of the coverage area for Digital PCS in Ontario?

Click on this link for a coverage map of digital PCS service in Ontario:

Ontario Digital PCS Coverage

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by Michael

Can I view a map of the coverage area for Mike service in Ontario?

To view a map of the coverage area for Mike service in Ontario, click on the following link:

Mike Service Ontario Coverage

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by Michael

Can I view a map of the coverage area for the Pay & Talk service in Ontario?

You can view a coverage map for the Pay & Talk service for Ontario by clicking on the following link:

Pay & Talk Ontario Coverage

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by Michael
last modified: 2004-01-22 19:41:21

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3. Telus PCS and Mike Service