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6. After setup - Common Questions

Any of the monitor characteristics may be changed in the Monitor control center. At the top is a box showing all your current active monitors. To the left of each is a link for modification of the attributes of the monitor.
From there, you may change the IP address, suspend the monitor, change the alert email etc.

edited by mjf See Profile
last modified: 2005-08-24 14:19:50

The data to produce the graphs takes a little while to get through. Have patience and your graphs will start to appear within an hour or so at most.

edited by KeysCapt See Profile
last modified: 2002-07-23 13:05:26

After you purchase some more tool points, just go back and visit the "Control center", and click "edit" next to any line monitor. You will then see a »/schedule/signup/0 link at the bottom. You will then be reactivated.

If you have any problems, post in the tools forum for immediate attention to the issue.

Feedback received on this FAQ entry:
  • Do I not get one free Line Monitor It keeps switching to Suspended ?????? Re: Line monitor was suspended, how do I reactivate it? (#1089) After you purchase some more tool points, just go back and visit the "Control center", and click "edit" next to any line monitor. You will then see a /schedule/signup/0 link at the bottom. You will then be reactivated. If you have any problems, post in the tools forum for immediate attention to the issue.

    2007-12-30 21:21:44 (athome5 See Profile)



by Skipdawg See Profile edited by mjf See Profile
last modified: 2007-11-28 22:24:52

No! If you have a firewall that needs to be modified, you will not receive any monitoring until the IP address is changed.

The machines that (currently) do the monitoring are

ny-monitor.dslreports.com
sjc-monitor.dslreports.com no longer available
64.81.79.40 & 64.81.79.41(sfo-monitor.dslreports.com)


You can also go to your Line Monitoring page click on the report link and you will see the monitoring servers at the top of the page.

These hosts should be be added to your firewall if ICMP ping is being blocked. The IP addresses do change from time to time, so if you must enter IP address and not DNS name, then please do an NSLOOKUP or PING to make sure of the current IP address.

by martski See Profile edited by mjf See Profile
last modified: 2008-02-01 21:21:18

The graphs are generated from three monitors. It is possible due to hopefully short-term failure of the monitoring servers that no data at all will be collected and graphed. This is not a problem with your line, and you are able to tell the difference between loss, and monitoring system downtime, as the blue 'packet loss' line will also disappear during the outage periods.

We strive to keep the monitoring servers up 24x7 and total gaps should be very rare.

edited by mjf See Profile
last modified: 2005-08-24 14:24:18

The most common reason for this is that ZoneAlarm, a Firewall, Anti Virus Program, etc. has disabled ping (see the Q&A in Firewalls and NAT), or that you mis-typed your static IP address (visit the link "Maintain" and carefully compare the IP listed, with your public IP). Or you have a Linksys BEFSR41 (again, see Firewalls and NAT), or, you have just added yourself and there is insufficient data to create a report yet.

Also, see this faq entry: »Line Monitoring FAQ »When east or west monitoring sites are changed, do you notify people?

edited by mjf See Profile
last modified: 2006-12-30 13:12:36

Usually, outages are reported by both monitors. If an outage is further out from you (not your line or modem problem), maybe at or beyond your ISP, it is certainly possible for you to appear down to one monitor and not the other.
The other possibility is our monitoring station was down, obviously we try to keep those events to a bare minimum!

Changing IPs under monitor, for example changing ISPs, may currently leave old information in the database for longer than you expect. We are working to improve the time at which old data such as traceroute and default gateway measure, gets re-tested and re-saved.

No. The impact of monitoring is so tiny, that there is absolutely no way it can cause any performance or other problems with your connection. One ping packet every 10 minutes cannot destabilize, add or change the operational characteristics of your DSL or cable line in any detectable way.

edited by KeysCapt See Profile
last modified: 2004-11-25 08:36:36

Visit the ("Control center") screen, and click "edit.." next to any line monitor, and find at the bottom a STOP MONITOR button.. this will remove that line monitor request and no tool points will be deducted after that point.

Add your dslr member number to the end of the URL to get to your control panel:
http://www.dslreports.com/schedule/signup/NNNNNN
 
A better description of the procedure can be viewed here:
»Line Monitoring FAQ »How to STOP monitoring?

edited by mjf See Profile
last modified: 2009-01-04 21:54:38

Visit the "Control center", and click "edit" next to any line monitor. You will then see an email address field at the bottom. Update your email address, make sure that the Email Weekly Report box is checked and then click "Update Monitor".



by mjf See Profile
last modified: 2005-08-24 14:34:57

Question: Can the ping packet size be configured for the Monitoring service? Apparently, Adelphia Powerlink configures their cablemodems to block ICMP pings of 92 bytes. Other packet sizes apparently pass. I've had the monitoring service active for a few weeks but can't get it to work because I can't seem to get pinged.

See below for quotes from the thread I posted:

»Powerlink: Why can't I ping my router anymore?

"And yes, ICMP pings of a size equal to 92 bytes are blocked for security reasons. It is not a coincidence wither that Windows pings with a packet size of 92 bytes either. You need to download a ping utility that allows the packet size to be changed in order for this to work."

"There is a workaround for this. You need to change the default value in which pings are comprised. When you ping, you send out packets that are 92 bytes in size. You need to change that, as that is the only workaround."

by dathing See Profile edited by KeysCapt See Profile
last modified: 2004-10-09 21:35:08

The URL for the monitoring report is specific to my account. What if I want to have a technician view the report as part of resolving a outage?

Try this:
Go to your monitoring page: »/monitored/detail?detail=1

Click on the word "report" which is on the far right next to the packet loss box.
On your report page, grab the URLs from 'here':
Realtime ping/loss graphs are available:
new jersey USA: here
san francisco USA: here

Those urls can be shared, and show the graphs.

Feedback received on this FAQ entry:
  • Last activity about this issue is dated 20 Feb 2013. On the screen mentioned in this FAQ, there is not a "Report" word/link next to or around the "Packet Loss (week/avg)" nor is there a link available to offer sharing/report. The NJ & SFO links do not exist either. Further, the only links that do exist anywhere are (CAPITALIZED=LINKS): 1) Under "LINE MONITORING: HOME SETUP RESULTS FAQ"; 2) "MORE DETAIL" under Your Monitor Summary"; 3) "DUMP CURRENT DATA SET (CSV File)"; 4) "Graph Display: HOURLY DAILY4D DAILY 10D SHORT-TERM LONG-TERM. I'm not sure if this is why my data is not showing in the monitoring group as well, since I do not have a report to "share" nor "link" to the monitoring group. Please advise so we may utilize this feature as well as to ensure the data populates within the monitoring group. Thanks in advance.

    2013-11-23 08:43:59 (nma851 See Profile)



by witr See Profile edited by mjf See Profile
last modified: 2012-11-21 16:24:57

To keep your line monitor active, you need to log-in to the site at least every 30 days. If you don't then your monitor stops and you will need to re-activate it.

by aefstoggaflm See Profile edited by KeysCapt See Profile
last modified: 2013-01-01 08:24:01

See this thread:

http://www.dslreports.com/forum/r27916762-Motorola-NVG510-question

by mjf See Profile