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1.0 General

You can't. The Internet Service Provider [ISP] downloads & controls what firmware is needed for your modem. 

If your modem is having a firmware issue, contact your ISP to resolve the issue.





*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Motorola or any of its affiliates.



by drake See Profile edited by Johkal See Profile
last modified: 2013-09-25 10:28:50

Similar in appearance and features, the SB5101 & SB5120 are not repackaged versions of the SB5100.


The SB5100 uses the Broadcom chipset/processor BCM3348.

The SB5101 uses the Broadcom chipset/processor BCM3349.

The SB5120 uses the Texas Instrument chipset/processor TI4401.



Each modem has its own firmware versions unique to its model. All other product specifications are the same for all 3 models.



The SB5100 has been discontinue. 


The SB5101 is a current model. 


The SB5120 has been discontinued.



*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Motorola or any of its affiliates.



Feedback received on this FAQ entry:
  • You can add the SB5102 as well. It's the same as the SB5101 but it lacks the standby button and USB port.

    2010-04-01 03:19:21 (Synbios See Profile)



by Johkal See Profile
last modified: 2013-09-25 10:19:19

Motorola offers the following:

• Main Page

Products include:

• Video CPE

• Voice & Data CPE



*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Motorola or any of its affiliates.



by sashwa See Profile edited by Johkal See Profile
last modified: 2013-09-28 16:20:01

The following Motorola Services can be found here: 

CustomerCare 360

*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Motorola or any of its affiliates.




by sashwa See Profile edited by Johkal See Profile
last modified: 2013-11-11 17:09:25

If you have a discontinued Motorola cable modem check their Supoort & Downloads page for details.

• Discontinued Motorola Products



*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Motorola or any of its affiliates.

by sashwa See Profile edited by Johkal See Profile
last modified: 2013-09-28 16:20:39