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1.1 Troubleshooting

There are multiple threads on this subject in the MSN forum. One method used it by flashing the MSN DSL 1000 modem firmware to convert it to an SMC 7401BRA. [H/W] Convert MSN DSL1000 modem to SMC 7401BRA is one rather lengthy thread that covers this process. Many have used the methods it describes. If you use the methods described therein, you do so at your own risk.

Please post your SMC flash results is a thread with some of the members successful flash results.

by nozero See Profile
last modified: 2003-11-11 12:38:26

The cause appears to be the DSL connection tool, and occurs when the computers are on any type of LAN.

One solution is to simply remove the folder the tool and remove the tool from the start menu. The folder is C:\Program Files\MSN\MSNIA and the Icon is in the Start Menu. Note: you must stop the tool if it is in the systray (right click and select exit), and reboot prior to removal of the MSNIA directory.

Finally, remove this folder from all computers in the LAN. Reboot each computer after removal of the tool.

by bikepunk See Profile edited by nozero See Profile
last modified: 2003-07-17 18:36:27

Username: admin
Password: barricade

by nozero See Profile
last modified: 2003-10-15 19:49:46

MSN's network status can be viewed at http://support.msn.com/networkstatus.aspx.

by redxii See Profile edited by KeysCapt See Profile
last modified: 2003-03-23 23:02:17

There are several potential reasons. Try the following possible solutions:
    •Check filters so that the PHONE port is connected to the device and the LINE
    is connected to the wall jack.
    •Make sure filters are installed on all devices that share the same phone
    line as your DSL service.
    •Make sure you have the latest drivers for your hardware.
    •Visit the Broadband Tweaks forum to make sure your computer is setup correctly to take advantage of broadband speeds.
    •Make sure your modem and phone cords aren't near sources of EMI (Electromagnetic Interference). Such sources include speakers, surge protector, nearby computer cables, your monitor, and rotary devices (fan, drier, etc).


by redxii See Profile edited by nozero See Profile
last modified: 2003-06-09 11:48:15

Even though I can log into MSN messenger? I have updated IE, scripting, all security patches, MSN to 6.1, Router Firmware, disabled all firewalls, etc...

Try chnaging MTU size to 1492 from your router settings. All access to SSL sites (such as American Express, Hotmail, Etc.) will be restored. May be due to a change in the way your ISP handles packets.

by nozero See Profile
last modified: 2004-03-13 13:58:18

When you received your modem and MSN8 software, you should have also received filters for your phone lines. Installing these filters on each of your phone lines should resolve this problem.

by nozero See Profile

As described in #4816, you have duplicate adapters causing this, but due to the equipment MSN uses and their network, there is no way around it. Sorry!

by redxii See Profile edited by nozero See Profile
last modified: 2003-06-09 11:47:17

If you are running MSN 9.5 and the error says "The MSN Photo Server is currently unavailable for sharing your photos online" you can run the patch that MSN provides here and it should fix your problem.

by Suffering See Profile edited by sashwa See Profile
last modified: 2007-02-19 01:16:54