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| | | | FAQ Revisions | Editors: bilydkid1970  , sashwa
Last modified on 2008-08-19 14:49:18
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3.0 Software·Where can I download MSN Explorer?
·Problem connecting to MSN Messenger
·How do I un-install the MSN software?
·How to uninstall MSN DSL Connection Tool
·I am having problem with Remove Accounts?
·How do I fix major damage in my registry done to the MSN software?
·Error: Mailhost File (how to fix it)
·What types of files are blocked from being sent/recieved through MSN?
·Why can't I sign into MSN messenger or view secure websites?
| | | Version 9 can be downloaded here »membercenter.msn.com/download.aspx.
Previously released version MSN Explorer 7.02 is available from http://download.microsoft.com/download/msnexplorer/us-msft/7.0/w9x2kmexp/en-us/msnsetup_min.exe
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by RedXII1234 edited by nozero
last modified: 2003-12-22 21:58:41 | | | For problems connecting to MSN Messenger please try the following:
1. If the computer runs third-party or firewall software like Zone Alarm, make sure the software is set to allow Messenger to operate, and then try to sign in to MSN Messenger again. For additional information, refer to your third-party software manual or online help.
2. If the previous step did not resolve the issue, update Internet Explorer to the latest version which is Microsoft Internet Explorer 6.0. Visit »microsoft.com/windows/ie/, and then click Download now.
3. If the previous step did not resolve the issue, adjust your Internet Explorer security settings:
a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. Click the Advanced tab.
d. Under Security, do the following:
1. Clear the Check for server certificate revocation (requires restart) check box.
2. Select the Use SSL 2.0 check box.
3. Select the Use SSL 3.0 check box.
e. Click OK.
4. If the previous step did not resolve the issue, adjust the proxy settings in Internet Explorer:
a. Start Internet Explorer.
b. On the Tools menu, click Internet Options.
c. Click the Connections tab, and then click LAN Settings.
d. Clear the Automatically detect settings check box.
e. Click OK, and then click OK again.
5. If the previous step did not resolve the issue, adjust the proxy settings in MSN Messenger:
a. Start MSN Messenger.
b. On the Tools menu, click Options.
c. On the Connection tab, clear the I use a proxy server check box. Do not select this option unless your network administrator advises you to.
d. Click OK, and then click OK again.
6. If you receive an "invalid" or "unrecognized" user name or password error, make sure the user name is correct on the Messenger sign-in screen. If your password is saved in the Messenger sign-in screen, clear the password from the Password box, and then retype the password.
Notes Some passwords are case-sensitive. Use only letters and numbers in your password and avoid special characters such as "+,$,&.*.@". Your password must be 6 to 16 characters long.
7. If your Microsoft .NET Passport is not recognized, visit http://messenger.msn.com/Status.aspx.
8. If the previous steps did not resolve the issue, determine if you can sign in to your Hotmail account at http://www.hotmail.com/ or http://www.msn.com/. If you cannot sign in to Hotmail or MSN, your account may be deactivated. Hotmail and MSN cannot reactivate deleted accounts. Do the following:
a. Register for a new Hotmail or MSN account, and then sign in to Messenger with your e-mail address. Hotmail and MSN consider activity on Messenger to be account activity. Your account will be active unless you do not use Hotmail or MSN or sign in to Messenger 10 days after registering your account or 30 consecutive days thereafter. To register for a new Hotmail account, visit http://hotmail.com/cgi-bin/register.
b. Create a Microsoft .NET Passport account using any e-mail address, and then sign in to Messenger with your new .NET Passport sign-in name and password. To register a new .NET Passport, visit http://register.passport.net/.
To assist us in making MSN Messenger better for our next release, please reply to this email and let us know which (if any) of the above options resolved your sign in issue. Just choose Reply in your email client and enter the number the option that worked for you.
For additional online help, please go to: http://messenger.msn.com/help.
Here's an alternative method:
The possible reasons for this issue may include the following:
A. A congestion of expired cookies in the browser's cache
B. Disabled SSL (standard protocols to access secure sites)
C. The Internet Explorer 6 Service Pack 1 has not been installed - It has been found out that there is an incompatibility issue with the MSN Client and Cumulative Patch for Internet Explorer.
D. Corrupted Windows Registry - Sometimes, updates affect the browser's ability to get into websites and corrupt your registry.
To resolve this, let us work on the following:
Note: The following troubleshooting steps are independent of each other. Please proceed to the next procedure should the previous steps fail to resolve your issue.
A. Optimize Internet Explorer
1. Launch ‘Internet Explorer’ (the program represented by the blue 'e' icon).
2. Click on ‘Tools’, and then ‘Internet Options'.
3. Under the 'General tab', click 'Delete Cookies' in the Temporary Internet Files section.
4. When asked to confirm, click 'OK'.
5. Click 'Clear History'.
6. When asked to confirm, click 'OK'.
7. Click 'Delete Files'.
8. Select the ‘Delete all offline content' check box, and then click 'OK'.
9. Click 'Settings'.
10. Adjust the amount of disk space to use to '10 MB'.
11. Click 'View Files'.
12. When the View Files window appears, press CTRL+A to select all files, and then press 'DELETE'.
13. When asked to confirm, click 'Yes', and then close the window.
14. Click 'OK' to close the Settings dialog box.
15. Click the 'Security' tab.
16. Click the 'Internet' icon.
17. Click the 'Default Level' button if available, and then click 'Apply'.
18. Click the 'Privacy' tab.
19. Click the 'Default' button if available, and then click 'Apply'.
20. Click the 'Connections' tab.
21. For each item listed under 'Dial-up and Virtual Private Network settings', do the following:
a. Select the item (connection), and then click 'Settings'.
b. Clear all of the checkboxes, and then click 'OK'.
22. Click 'LAN Settings'.
23. Clear all of the checkboxes, and then click 'OK'.
24. Click the 'Advanced' tab.
25. Click 'Restore Default', and then click 'OK'.
B. Enable your SSL
1. Launch Internet Explorer.
2. Click on 'Tools' and then' Internet Options'.
3. Click on the 'Advanced' tab.
4. Scroll down to 'Security'.
5. Make sure that 'Use SSL 2.0' and 'Use SSL 3.0' are both marked. If they are, please uncheck and then re-check.
6. Click 'Apply' and then 'OK'.
C. Install the Internet Explorer 6 Service Pack 1
If the above procedure did not resolve your issue, please install the Update for Internet Explorer 6 SP1 (813951) which can be found at http://www.microsoft.com/windows/ie/downloads/critical/813951/... This update fixes an issue caused by the February 2003, Cumulative Patch for Internet Explorer (810847) where users could potentially be unable to log into MSN mail accounts or authenticate with a web site in various programs. For more information, please see Knowledge Base article http://support.microsoft.com/?kbid=813951.
D. Refresh your Windows Registry
1. Click on the 'Start' button located at the lower left hand corner of your screen.
2. Click 'Run'.
3. Type 'regsvr32 softpub.dll' (without the quotes) and click 'OK'.
4. Click 'OK' to the message stating that the .dll files have been registered.
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by nozero
last modified: 2004-01-17 13:01:53 | | | To completely remove MSN7 (MSN explorer) or MSN8 from your system, do these steps in order.
•Go to your control panel, into add-remove programs, and remove MSN Internet Software (for MSN8) or MSN Explorer (for 7). If neither is listed, skip this step.
•Go into program files, and verify that the MSN folder is gone. Corrupt installs sometimes do not remove this during un-installation. These are the core application files. Delete MSN if it is still there.
•Delete the MSN6 folder from the Application Data folder under every machine profile. For 95/98/ME, this is c:\windows\application data\MSN6. For XP, it is in c:\documents and settings\%profile%\Application Data\MSN6 (with XP you will probably have to search all profiles and remove all occurrences, hence the %profile% variable). These are the personal settings and mail cache for each user.
•Go into your registry. Go to edit->find. Leave only "keys" and "match whole string only" checked. Find MSN6. Delete every occurrence of a base key named MSN6 (this will be 2 or 3 depending on your OS).
That's it! It's now completely gone from your system. If you're having trouble with some part of the software, I highly recommend doing this before calling tech support. It will very often fix the problem.
*Note that removing MSN Messenger is not necessary to remove the MSN software.
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by Nether4 edited by nozero
last modified: 2003-08-03 10:10:09 | | |
•Click Start, click Run, then type regedit in the text box.
•In the Registry Editor dialog box, expand HKEY_LOCAL_MACHINE, SOFTWARE, expand Microsoft, Windows, expand CurrentVersion, and then click Run. Right-click DSL Connection Tool, and then click Delete on the menu.
•On the File menu, click Exit.
•Reboot the computer.
•Click Start, click Run, then type command in the text box (type cmd if the computer is running Windows 2000 or Windows XP).
•In the Command Prompt window, type cd\ and press Enter.
•Type cd Program Files\MSN\MSNIA, and then press Enter.
•Type del *.*, and then press Enter.
•Type cd .., and then press Enter. 11. Type rd msnia, and then press Enter.
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by LoveItLive edited by nozero
last modified: 2003-11-24 10:51:51 | | | Symptom:
After performing ctrl+shift+F11 (or clicking "remove accounts" in the msn installation wizard) and re-opening MSN to re-add the user accounts, the software gets hung on the first screen which says "Connecting" and the butterfly flaps it's wings ceaselessly.
Fix:
1- Go to Add/Remove Programs and uninstall everything MSN.
2- Delete the MSN core files. These are located (on XP) in C:\Documents & Settings\\Application Data\MSN6. Delete the entire MSN6 folder and all it's contents. (I'd make sure they don't have archived email before doing this, just in case)
3- Click Start, Run, type "control userpasswords2" (without the quotations. On that screen, hit the advanced tab, then hit the Manage Passwords button. Remove everything that appears in the password manager.
4- Reinstall the MSN software. They should be able to add the account back or add a new account.
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by raveneye edited by Gargoyle
last modified: 2004-02-24 02:52:03 | | | go into regedit and go Edit -> Find
do a search for all Keys named msn (case not sensitive). make sure Keys is the only thing selected.
then, delete all of the keys it finds.
reinstall msn after this. if it still hangs at the connecting screen do:
start -> run -> control userpasswords2
click the advanced tab.
click manage passwords.
remove all the entries that appears here (this removes the passport information that oftentimes conflicts with xp, this isn't applicable in any other os (possible 2k, but i'm not positive))
do this before reinstalling windows.
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by bilydkid1970
last modified: 2004-04-28 09:17:40 | | | If your MSN mailhost file is missing or becomes corrupt or otherwise damaged, MSN shows a "Mailhost file" error message. To repair this:
Click Start/Run then type:
regsvr32 c:\progra~1\msn\msncorefiles\mailui.dll
in the open dialog box, and then click OK.
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by nozero
last modified: 2004-09-28 14:16:13 | | | ade (Microsoft Access Project Extension)
adp (Microsoft Access Project)
bas (Visual Basic Class Module)
bat (Batch File)
chm (Compiled HTML Help File)
cmd (Windows NT Command Script)
com (MS-DOS Application)
cpl (Control Panel Extension)
crt (Security Certificate)
exe (Application Executable)
hlp (Windows Help File)
hta (HTML Applications)
htm (HTML File)
html (HTML File)
inf (Setup Information File)
ins (Internet Communication Settings)
isp (Internet Communication Settings)
its (Internet Document Set)
js (JScript File)
jse (JScript Encoded Script File)
lnk (Shortcut)
mda (Microsoft Access Add-in)
mdb (Microsoft Access Application)
mde (Microsoft Access MDE Database)
mdt (Microsoft Access Add-in Data)
mdz (Access Wizard Template)
msc (Microsoft Common Console Document)
msi (Windows Installer Package)
msp (Windows Installer Patch)
mst (Visual Test Source File)
pcd (Photo CD Image)
pif (Shortcut to MS-DOS Program)
reg (Registration Entries)
scr (Screen Saver)
sct (Windows Script Component)
shb (Appfix Package)
shs (Shell Scrap Object)
url (Uniform Resource Locator)
vb (VBScript File)
vbe (VBScript Encoded Script File)
vbs (VBScript Script File)
vsd (Visio Drawing)
vss (Visio Stencil)
vst (Visio Template)
vsw (Visio Workspace File)
ws (Windows Script File)
wsc (Windows Script Component)
wsf (Windows Script File)
wsh (Windows Scripting Host Settings File)
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by Suffering edited by nozero
last modified: 2005-05-06 16:59:18 | | | When you can't sign into MSN and cannot view secure websites it could be the result from a number of different issues. Microsoft has a Knowledge Base article on this subject, which is an invaluable resource, here.
While all of the troubleshooting steps listed in the article could be a fix for this issue you may have to try several of them before finding the one that resolves your problem. Microsoft recommends trying to open Internet Explorer after each fix to see if the steps you took resolved the issue, it also would be a good idea to reboot occasionally if you aren't making progress.
The most common fix would be to Verify that the Microsoft Cryptographic Services service is started and to Re-register .dll files.
Other common (easy) fixes could be to Delete the temporary Internet files, Configure security, content, and advanced settings in Internet Explorer, Create a new user profile, and Verify the configuration of your third-party firewall or antivirus programs (This is somewhat ambiguous; so if all else fails uninstall it. If you don't have the discs don't worry, you can download McAfee antivirus and firewall for free as long as you have the MSN software installed on your computer).
If all of the above fails then your next step would be to explore every solution given in the Knowledge Base article. If none of the solutions actually work and you are still unable to sign into MSN Messenger or view secure websites it may be a deeper corruption of Internet Explorer.
If Internet Explorer is corrupt enough that none of these fixes help then it usually would be significantly easier to back up your data and reinstall Windows. The other alternative would be do do a major registry hack to completely remove Internet Explorer and reinstall it.
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by Suffering edited by nozero
last modified: 2006-02-18 09:27:53 |
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