Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
    All FAQs Site FAQ DSL FAQ Cable Tech About DSL Distance DSL Hurdles »»


5.2 Troubleshooting and Repair

by MSeng See Profile
last modified: 2003-11-16 13:33:15

Submitted by EmilioG
Review this MSKB article -- Hotmail Messages Are Downloaded Twice (Q296447)

by MSeng See Profile
last modified: 2003-02-11 20:47:31

Submitted by user Tommy G:

When someone clicks on a link a new window will open but many times it will be blank and this has often solved the problem for many members here...

Type in (exactly as shown)


When it says completed
Go To:

Internet Options
And Click Reset Web Settings
Apply and/or ok it and

You can find out why this happens by reading the MSKB article: Unable to Open a Link in New Window in Internet Explorer (KB281679)

by MSeng See Profile
last modified: 2005-08-31 18:38:35

Here are links to various Microsoft Knowledge Base Articles on Repairing, Uninstalling and Reinstalling Internet Explorer and/or Outlook Express:

Description of the Internet Explorer Repair Tool
How to Manually Uninstall and Reinstall Outlook Express in Windows 2000
How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
How to Uninstall Internet Explorer 5
How to Uninstall Internet Explorer 5.01
How to Uninstall Internet Explorer 5.5 from a Computer That Is Running Windows 98 or Windows 95
How to Uninstall Internet Explorer 6
Option to Restore the Previous Windows Configuration Is Not Available in Add/Remove Programs
Uninstall Internet Explorer 4.0 Option Is Missing

by MSeng See Profile
last modified: 2004-08-23 19:43:44

•With (only one) IE open, click View and select: Status Bar.
•Hold down the Ctrl key and click the close button (upper right).
•Open Windows Explorer, click View and select: Status Bar
•Click Tools | Folder Options | View tab
•Click the "Apply to all folders" button.

by MSeng See Profile
last modified: 2002-09-02 12:10:35

Here's the problem, when you click on a link in an email in Outlook Express what used to happen was a browser window would open to that page. Now absolutely nothing happens. I have to copy & paste links in an open browser window to view.

You need to re-register the URL monitor. If you are having any kind of hyperlink trouble try this.

Click on "Start" then go to "Run" and enter:

"REGSVR32 URLMON.DLL" (without quotes).

You should then have a dialog box telling you that the procedure was completed.
Added 04/19/03:

From the MSKB:
OLEXP: Internet Shortcuts in Outlook Express Do Not Start Web Browser

by FastEddie See Profile edited by MSeng See Profile
last modified: 2003-04-19 16:59:07

Although this MSKB article is old, it will generally apply to all versions:

Not Prompted to Specify Download Folder for File (Q177976).

by MSeng See Profile
last modified: 2004-02-27 22:17:26

There are several ways to attempt this with IE. Here are some to try:
    •Open a window and drag it to it's full size. Don't use the maximize setting (double square thingy). Then close the window using the X while holding down the shift key. Then open the window again and it, and any subsequent windows should then open maximized. Repeat if needed later on down the road, if you should resize a window to smaller.•Also try holding the shift but close your window with File/Close (on Menu bar)•Adjust window to the size you want (perhaps with the maximize button). When you're done, just press Ctrl - and press the X.
Note - the solution seems to vary by OS, etc.

Feedback received on this FAQ entry:
  • doesn't work on vista/ie8

    2009-06-14 00:00:48

  • Close all Internet Explorer windows. Now open Internet Explorer, open a link in a new window, and re-size that window. Now close the original Internet Explorer window, so that only the re-sized window is left - then close it.

    2007-10-22 23:59:13 (nfx See Profile)

by DavisPhotog See Profile edited by MSeng See Profile
last modified: 2002-09-02 12:12:07

This is a known problem if the cache becomes too full.

Solution: Empty your Temporary Internet Files.

In Internet Explorer: Tools/Internet Options/Temporary Internet Files/Delete Files.

by steve1a See Profile edited by MSeng See Profile
last modified: 2002-10-16 19:20:49

Follow the instructions in these MSKB articles:

OLEXP: How to Back Up and Recover Outlook Express Data (270670)
OLEXP: How to Backup and Restore Outlook Express Blocked Senders List and Other Mail Rules (276511)

by MSeng See Profile
last modified: 2004-09-28 20:53:07

These ideas have been gleaned from threads in this forum, various pages and in the newsgroup. They have helped some people resolve the problem but your mileage may vary.
  • Clear all the History and Temporary internet files.
  • Turn off any running Proxy Server.
  • Change encoding to Western European (Windows).
  • Verify the following are checked under Tools-->Internet Options-->Advanced:
    1. Play Animations in web pages
    2. Enable third-party browser extensions
    3. Show Pictures
  • If you have installed Web Accessories for Internet Explorer, make certain the Toggle Images component is not being used.
  • Change caching option to "Check for newer versions of stored pages" to "Every visit to the page".
  • Running the following commands (in order) from Start-->Run with all program shut down Note - this resets file associations back to the standard defaults, so some image apps may complain. You can reselect your file associations later):
    1. regsvr32.exe /i shdocvw.dll (all versions)
    2. regsvr32.exe /i shdoc401.dll (if WindowsME then regsvr32.exe /i thumbvw.dll)
  • Open your Registry and check the keys below (start-->Run, type regedit.exe, press ENTER
    HKEY_CLASSES_ROOT\.jpg Content Type should say "image/jpeg". Do the same for .jpe and .jpeg
    HKEY_CLASSES_ROOT\.gif Content Type should say "image/gif"
  • Try eliminating the possibility that any download accelerators\pop-up killer\firewalls\AV programs are contributing to the problem. Norton Internet Security was a known cause when IE6 first came out -- reference Pictures Are Not Displayed on Web Sites in Internet Explorer(283807). If disabling resolves the problem, then remove\reinstall the program.
  • Reinstall MS Virtual Machine.
  • It's been suggested that unchecking "Use HTTP 1.1" and then selecting the "Use HTTP 1.1 through proxy connections" setting may help. This can be found under Tools-->Internet Options-->Advanced.
  • Open the registry and - browse to: \HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\
    - Delete the 'http', 'https' and 'ftp' (leave the 'mk' key)
    Restart PC for changes to take effect.
  • Do an IE Repair.
  • If you are not using a hosts file, then go to Windows/system32/drivers/etc and rename all host files that begin with "host" to "host.sav"
A few people have gone to the extreme measure of a clean reformat and re-install of the Operating System. Unless you have other reasons to to do so, this is not strongly recommended.

by MSeng See Profile
last modified: 2003-05-11 09:18:03

This is because Outlook Express is integrated with Windows Messenger. When Messenger is removed using some of the popular uninstall methods, there is one registry key left behind that causes Outlook Express to take a long time to load. On some computers, this may be accompanied by an entry in the error log saying "The server {FB7199AB-79BF-11D2-8D94-0000F875C541} did not register with DCOM within the required timeout"

To fix this, start REGEDIT.EXE and navigate to the key:
You can also do a search for this key to get there easily.

In this key, you will find the keys InProc32 and LocalServer32. In both of these keys, there is a default key. Change the default key to a empty string. Reboot your computer after making the change.

NOTE: Backup your computer and system registry before proceeding.

NOTE: This FAQ item is applicable only to Outlook Express, NOT Outlook.

by MacGyver See Profile edited by Skipdawg See Profile
last modified: 2003-05-25 15:52:24

When you run Outlook on Windows 2000 and connect to your Internet Service Provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you have selected to save your password.

Microsoft now has a Knowledge Base Article with instructions for correcting this problem.

When you run Outlook Express using Microsoft Windows 2000 or Microsoft Windows XP and connect to your Internet Service Provider (ISP) to retrieve e-mail messages from a Post Office Protocol (POP) server, your password is not retained even though you have chosen to save it.

The Outlook Express version of the fix can be found here.

by DSmithLady See Profile edited by MSeng See Profile
last modified: 2006-03-01 09:19:12

To stop those annoying pop-up runtime errors in Internet Explorer, open a browser then go to the Tools menu-->Internet Options-->Advanced and put a check mark in front of Disable Script Debugging in the Browsing Section.

by DSmithLady See Profile edited by MSeng See Profile
last modified: 2003-07-12 10:33:19

Problem Symptoms
A file will appear on your desktop with the file name of simply "~" (the tilde character). Clicking on file properties does not seem to be very helpful.

Affected Software
What software is involved?

This problem happens to users of Outlook Express 5.5 and 6.0 only. It can happen with any version of Windows.

The Cause
It has reportedly been caused by the April, 2003 Microsoft Critical Security Update, Outlook Express Update Q330994 due to a a glitch in the code of this Security Update that affects the Outlook Express backup Address Book. The primary address book is called yourname.wab. When you update the primary address book, your old address book should be copied to a backup file called yourname.~ab.

After this security patch is installed, the backup process is broken. Your old address book is copied to a file called ~ (just the tilde character) and put on the desktop instead of the Outlook Express Address Book Directory.

This causes two problems. First is the appearance of a suspicious file on the desktop. Second is misplacement of the backup Outlook Express address book.

Note -- this was reported as early as November, 2002 in a Security Forum thread -- I found a mystery on my desktop

To verify that the patch has been installed on your machine, open Internet Explorer, select Help, then select About Internet Explorer and confirm that Q330994 is listed in the Update Versions field.

To verify the individual files, use the patch manifest provided in Microsoft Knowledge Base article 330994.

What should I do?
You have two possible courses of action.

1) Ignore the extraneous file on your desktop. Make a mental note that it contains your backup Outlook Express Address Book. It is very unlikely that you will ever need this file.

2) You can remove the security patch. To remove this patch, use the Add or Remove Programs (Add/Remove Programs) tool in Control Panel. Click Outlook Express Update Q330994, and then click Change/Remove (or Add/Remove). Once the patch is removed, you can remove the file from your desktop and it should not reappear. Any vulnerability that the Security Patch fixes will remain in your system.

Some time in the future, Microsoft is expected to issue a fix to the fix.

Further Information
Here are two links with further information:

MS03-014 is a Microsoft TechNet Security Bulletin with detailed information about the patch and the security risk that it mitigates.

Q330994 is a Microsoft Knowledge Base article about the Patch.

Remember -- You are responsible for the security of your machine. Everyone has a personal amount of risk tolerance. This information is being presented to help you make an informed decision regarding this security patch. It is not a suggestion to take any particular course of action.

by cprgolds See Profile edited by MSeng See Profile
last modified: 2003-07-26 21:49:14

Fix #1: (Easy fix for Novice Users)

Simply create a regular Shortcut on your desktop. Since this is a regular shortcut it will have the regular shortcut look and Properties context menu will not allow direct access to Internet Explorer's "Tools\Internet Options" menu.

Fix #2: (Moderate Difficulty)

This is particularly relevant if IE icon is missing only from one or a few users only.

1) Use "regedit" tool and navigate to:


2) On the right pane you should see "Attributes" which is a REG_DWORD value. IE sets this value to 0x10000 to hide the icon when deleted. Either delete it or rename it (say to "xAttributes") or set it to value 0.

3) Exit Regedit and click on the desktop and press F5 key (or right click and select Refresh). If this does not bring IE icon, try logout/login again or reboot the computer.

Fix #3: (Moderate Difficulty)

This solution works for older Internet Explorer. For recent versions of IE, it may recreate the icon but Icon might not work to launch the program. Try this fix if the solution #2 does not work.

1) Select HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace

2) Add a key with the name {FBF23B42-E3F0-101B-8488-00AA003E56F8}

3) Now select the new key created above. Edit "(Default)" value from the right pane. Change the string value to The Internet

4) Exit Regedit and click on the desktop and press F5 key (or right click and select Refresh). If this does not bring IE icon, try logout/login again or reboot the computer.

by DrTCP See Profile
last modified: 2003-08-20 18:58:28

You have had what many refer to as a Browser Hijacking where some of your browser settings have been altered by malicious web sites and\or software. Some of the effects one may see are changes in their search pages, home page or some of their Internet Options have been removed from the tools menu. Hopefully by visiting the links below you will eventually have your settings back to at least their default state. You should also have a better understanding of how this is being done and ways to help prevent the changes being made in the future.

Spyware and Adware F.A.Q.

Also....these an many other security related issues are being discussed in our BBR\DSLR.... Security Forum

Feedback received on this FAQ entry:
  • To whom it may concern, The "Browser Hijacking" hyperlink contained in this FAQ is no longer valid for the Spywareinfo site it was initially intended for. The "Browser Hijacking" link takes you to a Spywareinfo site that is known to be malicious in nature. Regards, Bubba

    2010-11-13 17:11:39 (Bubba See Profile)

by Bubba See Profile edited by MSeng See Profile
last modified: 2010-11-13 18:18:08

When you attempt to select "Internet Options" on the Tools Menu you may be presented with an error message...."This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."

A few of the possible causes are listed below:
  • Because you are part of a domain and the Administrator has created a Group Policy forbidding access to Internet Options.
  • Your browser has been what some refer to as Highjacked and an entry was possibly made in your registry that prevents the use of Internet Options. If you feel comfortable editing the registry you can locate the below registry key.

    HKey_Current_User/Software/Policies/Microsoft/Internet Explorer/Restrictions

    After selecting the Restrictions key....If the value called NoBrowserOptions exists in the data area to the right of Restrictions, delete this value and restart the machine.
    WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk.
  • If you use the program Spybot Search and Destroy, you can read their FAQ concerning how this can happen with their program....I can't access my IE settings any more!

by Bubba See Profile edited by MSeng See Profile
last modified: 2004-04-10 23:20:12

Having trouble determining a specific error code in Outlook Express? A complete list of error codes for Version 6.x can be found in this MSKB article:

Outlook/Outlook Express Error Codes - 813514

Feedback received on this FAQ entry:
  • Dead MSKB article

    2008-12-03 04:16:23

by removed See Profile edited by Kramer See Profile
last modified: 2008-12-03 17:21:50