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Optimum Online FAQ
FAQ Revisions
Editors:
Lex Luthor
,
tmpchaos
,
drake
Last modified on 2012-01-21 12:17:16
view:
single page
·
printable
Table of Contents
0.0 Forum Info
(
2
)
0.1 Official Tech Support
(
2
)
1.0 General Questions
(
8
)
1.1 Availability & Pricing
(
3
)
1.2 Speed
(
4
)
1.3 Installation
2.0 Hardware
(
4
)
2.1 Modems
(
9
)
2.11 Arris
(
3
)
2.12 Motorola 2.13 Cisco
2.2 Troubleshooting
(
3
)
2.3 Networking
(
5
)
3.0 Email
(
5
)
4.0 Optimum Voice FAQ 5.0 iO FAQ
0.0 Forum Info
I have an issue with my connection. What info should I post?
Who hosts the Optimum Online forum and FAQ?
0.1 Official Tech Support
Does Cablevision provide support via DSLR?
Who are the official Optimum Online techs on DSLR?
1.0 General Questions
Can I use my modem at another location?
How can I tweak my connection?
Can you please explain kilobits vs. kilobytes?
What are the email addresses for contacting OOL?
Can I run a server on OOL?
What ports are currently blocked by OOL?
I'm a former Bresnan customer, now Optimum West. What should I know?
Where can I find the CV Terms of Service (ToS)?
1.1 Availability & Pricing
When will OOL be available in my area?
OK, I'm interested. How do I register for Optimum Online?
What's Cablevision's pricing for Optimum Online?
1.2 Speed
What speed tiers are available?
How can I test my speed?
I am getting slow speeds in peak hours. What can I do?
What is an NDT speed server and why should I trust it?
1.3 Installation
2.0 Hardware
USB or Ethernet: which should I choose?
What coax splitter should I use?
How long will I have my IP for; is it static?
What about cable amplifiers?
2.1 Modems
How can I check out my signal levels?
Can I buy my own modem?
Running DocsDiag to see detailed modem information.
What should my modem levels be?
Why is my modem activity light constantly flashing (even if my pc is off)?
How do I request a firmware update?
Can I upgrade my cable modem?
How do I know what firmware version I have?
What modems are compatible with CV's new speed tiers?
2.11 Arris
How do I telnet into my Arris cable modem?
How can I view Arris' signal levels?
Why's the US (upstream) indicator 'orange'?
2.12 Motorola
2.13 Cisco
2.2 Troubleshooting
How do I test for packet loss?
What do I do if my modem levels are poor?
I'm experiencing packet loss; what can I do?
2.3 Networking
How can I share my Optimum Online connection?
Can I share my connection with a hub/switch?
Am I allowed use a router to share my connection?
What Network Interface Card (NIC) should I use?
What routers are compatible with OOL's standard & Boost tiers?
3.0 Email
How many email addresses are provided?
What are the email allocation limits?
How can I access my email via web?
How do I submit e-mail messages that have been miscategorized as Spam?
Can I use a non-OOL SMTP (outgoing mail) server?
4.0 Optimum Voice FAQ
5.0 iO FAQ
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Sunday, 07-Apr 21:50:25
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