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1.0 General Questions

OOL validates paid service by using the MAC address of the modem.

If you have a modem that has its MAC address registered with OOL, it should work anywhere in OOL territory (as long as there is no filter on the line and OOL service is available at that site).

That being said, you may very well be violating your TOS and doing this might subject you to service cancellation.

by Lex Luthor See Profile edited by drake See Profile
last modified: 2011-07-09 20:14:01

For Windows operations: any OS (e.g. WinXP; Windows 95/98) pre-dating Windows Vista and Windows 7 should seek tweak assistance from the »Broadband Tweaks forum.

Microsoft has implemented what we call "auto-tuning" for Windows Vista and Win7, which means there's no RWIN tweaks available. The system automatically adjusts the tweak values based on speed, latency, and so forth, to stabilize your connection.

Mac operations: see --> »All Things Apple forum.

by Lex Luthor See Profile edited by drake See Profile
last modified: 2011-07-09 19:16:35

It will make it easy if we all try to stick with the industry standard abbreviations.

Kilo-bytes per second = KB/s
Kilo-bits per second = kbps

Your browser reports speeds in kilobytes (or megabytes) per second when you're downloading or uploading data.

1 kbps = 1000 bps (bits per second)
1 KB/s = 1024 B/s
1 KB/s = 8.192 kbps
1 kbps = .1221 KB/s

KB/s to kbps
    Take KB/s and multiply by 8.192
        100KB/s = 819.2kbps

kbps to KB/s
    Take kbps and divide by 8.192 (or multiply by .1221)
        1000kbps = 122KB/s

Your browser reports speeds in KB/s, so if you see 500KB in your browser, your speed is 4096 kbps or 4.096 Mbps (megabits per second).

Try this speed calculator to help with any conversions.

See this FAQ for variety of speed tests -->
»Optimum Online FAQ »How can I test my speed?

Feedback received on this FAQ entry:
  • Err... 1024, not 1000.

    2014-11-26 19:29:21

  • This answer did not explain the difference between kilobits and kilobytes. You have to use common English - not math.

    2013-10-16 13:09:45

  • How did 1 byte equal 8.192 bits??

    2013-05-09 20:36:05

  • While this appears to be accurate, I am not so sure this is what the question was asking. Another way, and a much simpler way, to explain this is that a kilobit is a measure of speed or bandwidth while a kilobyte is a measure of size or capacity.

    2012-01-24 22:51:30

by Lex Luthor See Profile edited by drake See Profile
last modified: 2011-07-10 03:08:30

The following addresses should be used based on the issue you are trying to resolve-

by GeekNJ See Profile edited by drake See Profile
last modified: 2011-07-10 03:14:40

First of all, running any server or abusing bandwidth are both violations of the Optimum Online Terms of Service (TOS). OOL is within their rights to terminate their agreement with you if you are caught running a server or abusing bandwidth.

While running any type of server is a violation of the TOS from a strict legal standpoint, the reality of it seems to be that it's the bandwidth usage (mainly the amount you upload) that OOL is most concerned about. If you keep the bandwidth usage "normal", OOL will most likely not have a problem with your server. That is just my opinion and is not OOL corporate policy.

In addition, if you are trading copyrighted materials over your OOL connection, OOL could terminate you for a TOS violation and could be under legal obligation to identify you to appropriate authorities in court-order situations.

Optimum Online Service is provided to subscribing households for non-commercial use. Running a server for commercial purposes is a violation of the TOS and can lead to your agreement being terminated.

If you do decide you want to run a server, at your own risk, I would suggest that you keep an eye on your bandwidth usage (again, mainly the upload usage).

Some of the more popular types of servers include, but are not limited to, Web/HTTP servers, FTP servers, SMTP mail servers, P2P file sharing programs, etc.

The most common server used is probably P2P file sharing (such as "Kazaa"). If you use P2P software, use it wisely.

Many of today's server programs allow you to set bandwidth limits. When you find the program's option to limit the bandwidth, I'd suggest setting the maximum upload speed to somewhere in the 16-18KBytes/sec (128-144kbps) range. Please make sure that if the program asks for the number in KBytes/sec, you enter it in KBytes/sec and if it asks for it in kbps, you enter it in kbps. You could easily wind up allowing 8 times more bandwidth then you intended for if you do it wrong. For a bits vs. bytes "tutorial", click here.

Depending on the type of server, I'd also suggest not running your server 24/7. If you are not at the computer actively using the server, perhaps you'd want to shut it down.

In some cases, OOL has capped the upload speed to 150kbps for people they feel are abusing the system. You can call technical support to have the cap removed. It's unknown how many times OOL will uncap you, should you get capped multiple times.

Feedback received on this FAQ entry:
  • CV stopped capping users for too much upload a few years, that information is no longer accurate or relevant.

    2010-04-22 17:59:09 (MxxCon See Profile)

  • If you subscribe to the Boost service, you MAY run HTTP on port 80 and SMTP on port 25. All other protocols and ports for servers are prohibited.

    2008-06-08 10:31:08 (JDCMAN See Profile)

by Lex Luthor See Profile edited by drake See Profile
last modified: 2011-07-03 20:10:47

Ports blocked & level of service required to open:

Ports 25 & 80 - opened with boost/boost plus/ultra
Ports 8080, 1043/1080/3128 - opened with boost/ultra; and static IP business accounts only
Ports 135-139, 445 - currently unable to be opened

[thanks to amaiman See Profile and frdrizzt See Profile]

by Irish Shark See Profile edited by drake See Profile
last modified: 2011-07-04 02:21:19

There's currently a sticky thread in the Optimum Online forum regarding the acquisition:
»Welcome former Bresnan now Optimum West customers

Once you've migrated over to Optimum West (ex-Bresnan systems), you'll be subject to everything Cablevision, including the services provided, depending on your area. And yes; the FAQ entries provided pertain to you as well.

If you have any trouble with your services, please start an detailed thread in the public Optimum Online forum, first; then pursue in the »Optimum Direct forum, if necessary.

by drake See Profile
last modified: 2011-07-11 22:52:25


»www.optimum.net/Terms/OOLBusines ··· Business

by drake See Profile