• Can I use my modem at another location?
• How can I tweak my connection?
• Can you please explain kilobits vs. kilobytes?
• What are the email addresses for contacting OOL?
• Can I run a server on OOL?
• What ports are currently blocked by OOL?
• I'm a former Bresnan customer, now Optimum West. What should I know?
• Where can I find the CV Terms of Service (ToS)?

OOL validates paid service by using the MAC address of the modem.

If you have a modem that has its MAC address registered with OOL, it should work anywhere in OOL territory (as long as there is no filter on the line and OOL service is available at that site).

That being said, you may very well be violating your TOS and doing this might subject you to service cancellation.

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by Lex Luthor edited by drake
last modified: 2011-07-09 20:14:01

For Windows operations: any OS (e.g. WinXP; Windows 95/98) pre-dating Windows Vista and Windows 7 should seek tweak assistance from the »Broadband Tweaks forum.

Microsoft has implemented what we call "auto-tuning" for Windows Vista and Win7, which means there's no RWIN tweaks available. The system automatically adjusts the tweak values based on speed, latency, and so forth, to stabilize your connection.

Mac operations: see --> »All Things Macintosh forum.

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by Lex Luthor edited by drake
last modified: 2011-07-09 19:16:35

It will make it easy if we all try to stick with the industry standard abbreviations.

Kilo-bytes per second = KB/s
Kilo-bits per second = kbps

Your browser reports speeds in kilobytes (or megabytes) per second when you're downloading or uploading data.

1 kbps = 1000 bps (bits per second)
1 KB/s = 1024 B/s
1 KB/s = 8.192 kbps
1 kbps = .1221 KB/s

---

• KB/s to kbps

Take KB/s and multiply by 8.192

Example
100KB/s = 819.2kbps

---

• kbps to KB/s

Take kbps and divide by 8.192 (or multiply by .1221)

Example
1000kbps = 122KB/s

Your browser reports speeds in KB/s, so if you see 500KB in your browser, your speed is 4096 kbps or 4.096 Mbps (megabits per second).

Try this speed calculator to help with any conversions.

---

Reference
See this FAQ for variety of speed tests -->
»Optimum Online FAQ »How can I test my speed?

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by Lex Luthor edited by drake
last modified: 2011-07-10 03:08:30

The following addresses should be used based on the issue you are trying to resolve-

• For SPAM, hacking, port scanning, trojans, copyright infringement, child porn and any other form of TOS abuse, where the source of the attack or offense is from an Optimum Online account/address, use abuse@optonline.net.

• For attacks or offenses initiated by a non-Optimum Online account/address, you should contact the ISP of the offending party and not Optimum Online.

• If you wish to report a life-threatening situation, please contact your local law enforcement agency immediately. A follow-up report should also be made to abuse@optonline.net.

• For support issues, service problems, newsgroup addition requests, acknowledging someone from OOL going out their way to help, etc., see these two FAQs:

»Optimum Online FAQ »Does Cablevision provide support via DSLR?
»Optimum Online FAQ »Who are the official Optimum Online techs on DSLR?

Or, email: support@optonline.net

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by GeekNJ edited by drake
last modified: 2011-07-10 03:14:40

First of all, running any server or abusing bandwidth are both violations of the Optimum Online Terms of Service (TOS). OOL is within their rights to terminate their agreement with you if you are caught running a server or abusing bandwidth.

While running any type of server is a violation of the TOS from a strict legal standpoint, the reality of it seems to be that it's the bandwidth usage (mainly the amount you upload) that OOL is most concerned about. If you keep the bandwidth usage "normal", OOL will most likely not have a problem with your server. That is just my opinion and is not OOL corporate policy.

In addition, if you are trading copyrighted materials over your OOL connection, OOL could terminate you for a TOS violation and could be under legal obligation to identify you to appropriate authorities in court-order situations.

Optimum Online Service is provided to subscribing households for non-commercial use. Running a server for commercial purposes is a violation of the TOS and can lead to your agreement being terminated.

If you do decide you want to run a server, at your own risk, I would suggest that you keep an eye on your bandwidth usage (again, mainly the upload usage).

Some of the more popular types of servers include, but are not limited to, Web/HTTP servers, FTP servers, SMTP mail servers, P2P file sharing programs, etc.

The most common server used is probably P2P file sharing (such as "Kazaa"). If you use P2P software, use it wisely.

Many of today's server programs allow you to set bandwidth limits. When you find the program's option to limit the bandwidth, I'd suggest setting the maximum upload speed to somewhere in the 16-18KBytes/sec (128-144kbps) range. Please make sure that if the program asks for the number in KBytes/sec, you enter it in KBytes/sec and if it asks for it in kbps, you enter it in kbps. You could easily wind up allowing 8 times more bandwidth then you intended for if you do it wrong. For a bits vs. bytes "tutorial", click here.

Depending on the type of server, I'd also suggest not running your server 24/7. If you are not at the computer actively using the server, perhaps you'd want to shut it down.

In some cases, OOL has capped the upload speed to 150kbps for people they feel are abusing the system. You can call technical support to have the cap removed. It's unknown how many times OOL will uncap you, should you get capped multiple times.

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by Lex Luthor edited by drake
last modified: 2011-07-03 20:10:47

Ports blocked & level of service required to open:

Ports 25 & 80 - opened with boost/boost plus/ultra
Ports 8080, 1043/1080/3128 - opened with boost/ultra; and static IP business accounts only
Ports 135-139, 445 - currently unable to be opened

[thanks to amaiman and frdrizzt ]

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by Irish Shark edited by drake
last modified: 2011-07-04 02:21:19

There's currently a sticky thread in the Optimum Online forum regarding the acquisition:
»Welcome former Bresnan now Optimum West customers

Once you've migrated over to Optimum West (ex-Bresnan systems), you'll be subject to everything Cablevision, including the services provided, depending on your area. And yes; the FAQ entries provided pertain to you as well.

If you have any trouble with your services, please start an detailed thread in the public Optimum Online forum, first; then pursue in the »OptimumOnline Direct forum, if necessary.

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by drake
last modified: 2011-07-11 22:52:25

Residential
See:
»www.optimum.net/Terms

Business
See:
»www.optimum.net/Terms/OOLBusiness

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by drake