• How many email addresses are provided?
• What are the email allocation limits?
• How can I access my email via web?
• How do I submit e-mail messages that have been miscategorized as Spam?
• Can I use a non-OOL SMTP (outgoing mail) server?

You are allowed to have up to 5 email addresses (Optimum IDs), 1. primary; 4 sub-addresses.

Each I.D./address gets an independent inbox.

To add/delete IDs | go to the Account Management System --> sign in --> scroll down to "ID Center".

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by Lex Luthor edited by drake
last modified: 2011-07-09 23:07:57

Mailbox size is now 2 GB for standard & 5GB for Boost. Still max 5 or 15 email addresses, respectively. From webmail, the above parameters are correct: "The maximum size of any inbound or outbound e-mail is 20 MB per message. This includes the total size of the message itself and any attachments to that message. You can send out a message to a maximum of 50 recipients at one time." From an email client, you can send to 100 recipients in a single message, but up to 500 within a 60 minute period. Boost customers can send emails up to 100 MB in size, and standard can send up to 25 MB in size.

[thanks to frdrizzt ]

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by Lex Luthor edited by drake
last modified: 2011-07-09 21:18:20

Yes, they offer web service mail via »mail.optimum.net
You'll be prompt to enter your user name (full email address no required) and password.

If you delete the mail during the web-mail session, it will delete the mail from your mail server as well.

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by Lex Luthor edited by drake
last modified: 2011-07-09 23:08:15

1. Select the desired e-mail message in Webmail, then select Forward. Optimum Online Webmail enters the subject of the original message, prefaced with Fwd:. Attachments that came with the original message are included.

The original message appears in the attachment field labeled original message. New attachments if any sent with the original message also appears in the attachment field along with the original message forwarded.

2. Send the wanted e-mail message to notspam@cv.net.

3. You must submit any wanted or "good" e-mail messages within three days of your receipt of it in order to have effective rules written to remove that message from the SpamAway filter.

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by Jmartz edited by drake
last modified: 2011-07-09 23:17:03

In many cases, non-Optimum Online SMTP servers are blocked. This is a measure meant to reduce the ability of infected PCs on the CV network from sending massive amounts of spam email (see Optimum customer service- "Port 25 and Optimum Online").

There are a few workarounds:

• Business Optimum does not have this restriction, and Boost subscribers can remove the restriction freely.
• You can use SMTP over a nonstandard port (465, 587), if you provider offers the option.
• If your provider offers STMP secured by SSL, that works too.
• Outlook (and other email applications) will allow you to use the Optimum Online SMTP server (and your Optimum I.D.) if there is no other way to get outgoing email working. This will allow you to use a desktop email client and emails will still appear to come from the non-OOL email. Unfortunately, this has drawbacks- messages sent via this message will (usually) not be saved in the "Sent Mail" folder on the server.
• In a worst case scenario, you might have to use webmail instead.

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by JDCMAN edited by drake
last modified: 2011-07-09 23:24:27