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0.0 Forum Info
0.1 Official Tech Support1.0 General Questions
1.1 Availability & Pricing
1.2 Speed
1.3 Installation2.0 Hardware
2.1 Modems
2.11 Arris
2.12 Motorola2.13 Cisco2.2 Troubleshooting
2.3 Networking
3.0 Email
4.0 Optimum Voice FAQ5.0 iO FAQ0.0 Forum Info
For your post, you should include the following: 1. Describe your issue in detail, including any troubleshooting steps you've taken on your own, so far. 2. Where are you located? (this helps to assume if there's an area outage/issue that others can relate to) 3. What's your service level with Optimum Online (e.g. regular; Boost; Boost+; or Ultra)? 4. What cable modem are you using; and do you have a router - if so, which one?
6. Have you checked for packet loss? See this FAQ entry. 7. Post your modem's signal levels, if you can; see - »Optimum Online FAQ »How can I check out my signal levels? 8. Bring up a trace route to an high-end site, such as dslreports.com, or google.com .. see this FAQ on how to post a tracert to the forums --> »Site FAQ »How do I run a traceroute and post the results in the forums? 9. Any other details that might be helpful to analyze the problem. By answering these initial questions, you avoid "beating around the bush" and receive detailed responses. Precaution! Do not post any sensitive account information in the public forums (e.g. phone number; address; modem MAC address, etc.)
 got feedback?by drake If you have an inquiry regarding forum operation, please contact your forum host/moderator, Lex Luthor  .And, as for your FAQ editors - contact tmpchaos ; or myself, drake .
got feedback?by drake 0.1 Official Tech Support OptimumOnline Direct . This is a secure venue, where OOL techs can see all threads, but users can only see their own threads. A user can therefore post their account information as needed in safety.--> Who are the official Optimum Online techs on DSLR?
got feedback?by Lex Luthor If you need direct assistance, please post in the Direct forum provided here at the site. ooltech wilth Engineer88 rspanbauer If you are an tech from Optimum services, and would like to show your presence here on the forums, officially - please contact tmpchaos , or Lex Luthor for further procedures, and to tag your account with VIP status.
got feedback?by drake 1.0 General Questions
If you have a modem that has its MAC address registered with OOL, it should work anywhere in OOL territory (as long as there is no filter on the line and OOL service is available at that site). That being said, you may very well be violating your TOS and doing this might subject you to service cancellation. got feedback?by Lex Luthor Microsoft has implemented what we call "auto-tuning" for Windows Vista and Win7, which means there's no RWIN tweaks available. The system automatically adjusts the tweak values based on speed, latency, and so forth, to stabilize your connection. Mac operations: see --> »All Things Macintosh forum.
got feedback?by Lex Luthor Kilo-bytes per second = KB/s Kilo-bits per second = kbps Your browser reports speeds in kilobytes (or megabytes) per second when you're downloading or uploading data. 1 kbps = 1000 bps (bits per second) 1 KB/s = 1024 B/s 1 KB/s = 8.192 kbps 1 kbps = .1221 KB/s • KB/s to kbps
100KB/s = 819.2kbps • kbps to KB/s
1000kbps = 122KB/s Your browser reports speeds in KB/s, so if you see 500KB in your browser, your speed is 4096 kbps or 4.096 Mbps (megabits per second). Try this speed calculator to help with any conversions. Reference See this FAQ for variety of speed tests --> »Optimum Online FAQ »How can I test my speed?
got feedback?While this appears to be accurate, I am not so sure this is what the question was asking. Another way, and a much simpler way, to explain this is that a kilobit is a measure of speed or bandwidth while a kilobyte is a measure of size or capacity. 2012-01-24 22:51:30 by Lex Luthor
• For attacks or offenses initiated by a non-Optimum Online account/address, you should contact the ISP of the offending party and not Optimum Online. • If you wish to report a life-threatening situation, please contact your local law enforcement agency immediately. A follow-up report should also be made to abuse@optonline.net. • For support issues, service problems, newsgroup addition requests, acknowledging someone from OOL going out their way to help, etc., see these two FAQs:
got feedback?by GeekNJ While running any type of server is a violation of the TOS from a strict legal standpoint, the reality of it seems to be that it's the bandwidth usage (mainly the amount you upload) that OOL is most concerned about. If you keep the bandwidth usage "normal", OOL will most likely not have a problem with your server. That is just my opinion and is not OOL corporate policy. In addition, if you are trading copyrighted materials over your OOL connection, OOL could terminate you for a TOS violation and could be under legal obligation to identify you to appropriate authorities in court-order situations. Optimum Online Service is provided to subscribing households for non-commercial use. Running a server for commercial purposes is a violation of the TOS and can lead to your agreement being terminated. If you do decide you want to run a server, at your own risk, I would suggest that you keep an eye on your bandwidth usage (again, mainly the upload usage). Some of the more popular types of servers include, but are not limited to, Web/HTTP servers, FTP servers, SMTP mail servers, P2P file sharing programs, etc. The most common server used is probably P2P file sharing (such as "Kazaa"). If you use P2P software, use it wisely. Many of today's server programs allow you to set bandwidth limits. When you find the program's option to limit the bandwidth, I'd suggest setting the maximum upload speed to somewhere in the 16-18KBytes/sec (128-144kbps) range. Please make sure that if the program asks for the number in KBytes/sec, you enter it in KBytes/sec and if it asks for it in kbps, you enter it in kbps. You could easily wind up allowing 8 times more bandwidth then you intended for if you do it wrong. For a bits vs. bytes "tutorial", click here. Depending on the type of server, I'd also suggest not running your server 24/7. If you are not at the computer actively using the server, perhaps you'd want to shut it down. In some cases, OOL has capped the upload speed to 150kbps for people they feel are abusing the system. You can call technical support to have the cap removed. It's unknown how many times OOL will uncap you, should you get capped multiple times.
got feedback?If you subscribe to the Boost service, you MAY run HTTP on port 80 and SMTP on port 25. All other protocols and ports for servers are prohibited. 2008-06-08 10:31:08 (JDCMAN CV stopped capping users for too much upload a few years, that information is no longer accurate or relevant. 2010-04-22 17:59:09 (MxxCon by Lex Luthor Ports 25 & 80 - opened with boost/boost plus/ultra Ports 8080, 1043/1080/3128 - opened with boost/ultra; and static IP business accounts only Ports 135-139, 445 - currently unable to be opened [thanks to amaiman and frdrizzt ]
got feedback?by Irish Shark »Welcome former Bresnan now Optimum West customers Once you've migrated over to Optimum West (ex-Bresnan systems), you'll be subject to everything Cablevision, including the services provided, depending on your area. And yes; the FAQ entries provided pertain to you as well. If you have any trouble with your services, please start an detailed thread in the public Optimum Online forum, first; then pursue in the » OptimumOnline Direct forum, if necessary.
got feedback?by drake See: »www.optimum.net/Terms Business See: »www.optimum.net/Terms/OOLBusiness got feedback?by drake 1.1 Availability & Pricing
In other words, you'll get the best information by visiting the OOL availability Lookup Site. You might also be able to get availability by escalating through the support phone channels.
got feedback?by Lex Luthor You can also order by calling directly using one of their regional telephone numbers. Note! Cablevision only provides their Optimum product to their territories (selected NY, NJ, CT and also ex-Bresnan areas). So, for example - if you're located in a Time Warner Cable area, you cannot switch services (between two cable operators at the least) as cable operators do not normally overlap Cablevision territories and vice versa.
got feedback?by Lex Luthor Cablevision has a set of pricing arrangements and bundles (e.g., triple play; double play) available here. Also, see this FAQ for the bandwidth breakdown of each tier Cablevision offers. Optimum West customers (ex Bresnan subscribers) Please see this FAQ for additional info on special packages provided by Cablevision for Optimum West.
got feedback?by drake 1.2 Speed
Optimum Online | 'Boost': 30 Mbps downstream; 5 Mbps upstream Optimum Online | Boost+: 50 Mbps downstream; 8 Mbps upstream Optimum Online | Ultra: 101 Mbps downstream; 15 Mbps upstream Cablevision no longer caps their subscribers, in any way. However, those looking to operate servers, please see this FAQ entry: »Optimum Online FAQ »Can I run a server on OOL? [submitted by frdrizzt ]
got feedback?by Lex Luthor »/speedtests (Our own set of tests-flash or java) »www.speakeasy.net/speedtest (speakeasy tests- flash) »ftp://ftp1.optonline.net/test64 The OOL FTP speed test will begin a 64MB file download, while the other 2 sites use a web application. Please note that the OOL speed test is in bytes/sec and the other 2 are in bits/sec (e.g. 13.47 Mbps). There's a reference to NDT-based speedtest servers - see FAQ: »Optimum Online FAQ »What is an NDT speed server and why should I trust it?
got feedback?by Lex Luthor First of all, check to see that this is actually the problem causing your decrease in download speed. If your speeds are slow regardless of time of day, then you probably have a different problem, and should try posting in the »OptimumOnline forum, but follow through this FAQ first! Cablevision has alleviated most speed congestions with the deployment of DOCSIS-3 (or D3 as we sometimes abbreviate), which allows a D3 certified modem to bond several channels to balance the load in the event of an congestion and to increase bandwidth distribution. RARPSL and TheWiseGuy sums up the deal with D3 and their bonding techniques - »[OOL] DOCSIS 2 vs DOCSIS 3 modemsIf you are still seeing slowdowns in peak hours, you will need to find some way to convince those who can fix the problem that there actually is one. Essentially, you want engineering to split your node or otherwise re-arrange OOL's network so as to eliminate the peak-hour overloading. Here's a theory on collecting info from the area for network congestion, by spidey3 :One way to do this is to survey your neighbors to see if they are also having the problem. Start by asking your closest neighbors. If you are in an apartment building, you could, for instance, post a note by the mailboxes, with a check-box for people to indicate their situation. Also contact any other neighbors you know, even those who are just acquaintances. If you are the outgoing type, you could do a more general canvas, I suppose. The more people you ask the better -- but you don't need to survey the whole zip code.
got feedback?by spidey3 These servers support a Web100 linux kernel as part of the Net100 project to make a network aware OS. If you try the various Web-100 tests around the country which run on very well connected servers, you should see your actual speed or close to it [these testers are good to 100 Mbps and beyond.] The Web100 kernel is optimized to run speed tests on a very fast connection. Data shows you various TCP kernel variables for the transfer from the test server to your client applet. Your browser's "Java console" may provide additional clues. You may also need to upgrade your browser's java run-time environment (JRE) from java.com; you should be running Java Run-time Environment Version 5.0, at least. To date, Update 6 is the latest version of JRE: »www.java.com/en/download/ie_auto.jsp [MS Internet Explorer] -or- »www.java.com/en/download/windows_xpi.jsp [Firefox] Many users especially 15 Mbps/2 Mbps upgraded areas and 30 Mbps/5 Mbps BOOST users prefer these tests. NDT Tests • »web100.rit.edu:7123/ (Rochester, NY) • »jlab4.jlab.org:7123/ (Newport News, VA) • »miranda.ctd.anl.gov:7123/ (Argonne, IL) • »netspeed.stanford.edu/ (Palo Alto, CA) • »nitro.ucsc.edu/ (Santa Cruz, CA) • »speedtest.umflint.edu/ (Flint, Michigan) • »whisper.cs.utk.edu:7123/ (Older version of the NDT tester)
got feedback?by StreetSpirit 2.0 Hardware
Using USB is typically useful for connecting a printer or some other external device (Plug N Play) to your computer, or network, in general. However, the amount of devices used with USB utilizes resources more and more with usage, which can show a significant performance degradation. The end game discretion: ethernet (megabit and gigabit networks) will always exceed the bandwidth limits of USB, especially the today's broadband and internal network growth and market.
got feedback?by Lex Luthor Your OOL connection to your cable modem is best achieved by splitting the signal at the first splitter. You will need a good quality splitter rated at 5 to 1000Mz, with an input impedance of 75 ohms. It should have two splits of no more than - 3.5dB each (insertion loss). The other factor is the tolerance limits on the -3.5dB split. A splitter with a tolerance of + - 3.0dB is not as good as one with a tolerance of + - 1dB. In no case buy a splitter with more than - 4dB loss. One side of the splitter will be used exclusively for your cable modem connection. Do not add any additional splitters after the first split. While the other split is used for your STBs, this line can also be further split for additional STBs. If you have multiple STBs, a 3 way splitter can be used in the first split. The specs are the same as for the 2 way splitter, except you will have a – 3.5dB split (for the cable modem) and two – 7dB splits for the STBs. * Unused splits should be terminated with a 75 ohm terminator.
got feedback?by Irish Shark There are, however, several reasons that it might change: • OOL splits your node and you wind up in the part of the split which was assigned new IP addresses. • You don't turn your PC on for longer than the DHCP lease period (usually 3.5 days) and someone new in your area (connected to the same plant) signs on and grabs your IP. Note: if you have a router, it will hold your IP rather than the PC. • You change your NIC (if you don't have a router). • You have a router and change the cloned NIC MAC address to another MAC address. OOL does not offer static IP addressing for residential accounts; but there is static IP options available with Business level Optimum Online: »www.optimumbusiness.com/online/static.jsp
got feedback?by Lex Luthor Bottom Line: avoid any "booster" or "amplifier" devices on your modem's line. got feedback?by drake 2.1 Modems
Arris users/owners, please see --> »Optimum Online FAQ »How can I view Arris' signal levels? Also, see link for acceptable signal range: »Optimum Online FAQ »What should my modem levels be? got feedback?by Lex Luthor But why? In general you are best off getting your modem directly from OOL/Wiz. For $(see OOL website for current pricing) with a 1 year term (penalty=see OOL website for current pricing), as long as you aren't moving our of OOL territory in the 1st year, you most likely won't find a better deal financially. If you want to get your own modem, OOL will let you. It must be DOCSIS 2 or (preferably) 3 compliant. You run the risk of not getting new firmware releases if you don't get a modem OOL is familiar with, so check in the forum to make certain it's supported. Still, you can get any modem you wish, as long as it's DOCSIS compliant. If you do get your own modem, just remember to call tech support to register it's MAC address in their system or you'll be shut off after 9 days.
got feedback?by Lex Luthor 1. Visit the DocsDiag home page and download the docsdiag.zip file. Unzip the downloaded file to extract docsdiag.jar. 2. Change your IP address to 192.168.100.2 and subnet mask to 255.255.255.0. You can use one of the following methods if it applies to your system (note your current settings before you change them):
3. In the MS-DOS window, enter the following command: For machines with Microsoft's Java Virtual Machine jview /cp docsdiag.jar docsdiag For machines with Sun's Java Runtime Environment java -cp docsdiag.jar docsdiag This should produce output with your signal levels and firmware version. Go here to see what your signal values should be. 4. Put your IP address back to dynamically assigned by restoring the original settings you changed in step 3:
In addition, the following works for Toshiba modems: To access the built in diagnostics, set your ip statically to 192.168.100.2, set your subnet mask to 255.255.255.0 and set your gateway to 192.168.100.1. Enter 192.168.100.1 into your browser you'll see the diagnostics page.
got feedback?by Bobcat Transmit: 30dBmV to 55dBmV Carrier/Noise Ratio (SNR): >30dB The closer to the center of the spec, the better (for receive and transmit). As you get closer to the edge of the spec, you might start to see some connectivity problems. Note: signal strength does not really affect speed. So as long as you aren't getting disconnects/pauses/packet loss, you probably are OK, even if you are nearer the edge of the spec.
got feedback?by Lex Luthor On a few older modems, some additional flashing is caused by multicast packets. Although these are usually filtered out, some modems flash their activity light before the application of the filter. Once one has established their machine is virus free and firewalled, there is no reason to be concerned about flashing of the activity light. The downstream has 'plenty' of capacity to handle this traffic, so it should not cause any performance degradation. [submitted by Bichon ]
got feedback?by Lex Luthor If you don't have the newest firmware, but aren't having any problems, don't worry about it, you probably are best to leave well enough alone. got feedback?by Lex Luthor But, before doing so, consider: are you having frequent disconnects; is your cable modem over 10 years old? There's the old saying of, "If it ain't broken, don't fix it!"; however, even if your modem isn't broken, they may not be able to sustain the upgraded speed tiers over the years. Once you've finished the transaction at the store, please verify with the service representative that your modem is active before you leave the location, or else you'll find yourself on the phone with Cablevision later on in the day because of your modem hasn't been 'unbricked'. Also, please see this FAQ for inquiries regarding usage of your own modem with Optimum Online.
got feedback?by howie1 For more information on how to run DocsDiag, see --> »Optimum Online FAQ »Running DocsDiag to see detailed modem information. For Motorola Surfboard cable modems, you can use the internal page @ »192.168.100.1/mainhelp.html [see screenshot below; from an SB5100 modem] .. you will see the version identified at the top of the page. 
got feedback?by jaa Modems Compatible with Optimum Online Boost+ & Ultra service: • Arris Touchstone TM-802G (OOL/OV) • Cisco DPQ-3212 (OOL/OV) • Cisco DPQ-3925 (OOL & Static IP required/OV, Business customers only) • Motorola SB6120 (OOL, only) • Motorola SBV6220 (OOL/OV) • Webstar DPC-3000 (OOL, only) Modems Compatible with Optimum Online Boost service: • Motorola SBV5120 (OOL/OV) • Motorola SBV5121XM (OOL/OV) • Motorola SB5100 (OOL Only) • Scientific-Atlanta DPC2100 (OOL Only) • Scientific-Atlanta DPX2203 (OOL/OV) • Scientific-Atlanta DPC2203C (OOL/OV) • Arris Touchstone TM-512 (OOL/OV 12 lines, Business customers only) • Innomedia EMTA 3528-4e (OOL/OV 4 lines, Business customers only) • Innomedia EMTA 6528-12e (OOL/OV 12 lines, Business customers only) Modems Compatible with enhanced speed, Standard Optimum Online Service:
• Motorola SBV4501 (OOL/OV) • Motorola SBV4200 (OOL/OV) • Motorola SB4200 (OOL Only) Non-compliant Modems: Note: subscribers with modems listed below, please see this FAQ for modem upgrades. • Motorola SB4100 • Motorola SB3100 • MODEMS manufactured by 3Com, RCA, TCE, Terayon, Thompson and Toshiba [updated by frdrizzt ]
got feedback?by Irish Shark 2.11 ArrisHowever, like most modems, you'll have a diagnostics page when you click the IP address above in your web browser; unfortunately, this does not work with the Arris cable modems. You will need telnet access to your modem's interface. You'll need to make sure 'telnet' is enabled and installed on your system. • You can telnet to your Arris via MSDOS (for Windows) by typing: telnet 192.168.100.1 • Telnet process, for Macs, can be done via Terminal application (see MacOS link below). --> For Windows Vista and 7 systems: »technet.microsoft.com/en-us/libr···allVista --> Mac OS systems: »www.wikihow.com/Use-Telnet-on-Mac-OS-X Arris modem's interface has an daily dynamic password. Thanks to, chunk73 - here - there's a downloadable tool that will scramble a new password for you on a daily basis.Note: as you enter the password, after connecting via telnet, the cursor will not move, but as you type through it still applies. Make sure your cap lock is ON when entering the password.
got feedback?by drake [ 1] Console> - type in: rf - hit enter. There's two separate command functions for downstream and upstream power levels. In the 'RF' category, type in the following: • downstream levels: ds • upstream levels: us For example, here's what you should be seeing on your command lines-  Downstream stats:  As you can see from the screenshots above:
• downstream signal is: 3.2 dBmV; • SNR (Signal to Noise Ratio, labeled as MSE in the downstream) is: 38.258 dB See --> »Optimum Online FAQ »What should my modem levels be? For industry acceptable signal levels. Note: the TM822G appears to allow access to the signal page, unlike some earlier models.
got feedback?by drake got feedback?by drake 2.2 TroubleshootingIf you have a router, the above process will only give you your router IP, instead you will need to go into your router configuration page and find your default gateway there. Open up a dos box. Let's say your default gateway is 24.188.240.1 Type ping 24.188.240.1 -t Let the test run for a minute or two then hit ctrl-C to end. If there is more than 2% packet loss, you probably have a serious problem that needs to be investigated. If you do have packet loss, try to re-run the test a few times to see if it was just some sort of anomaly or if it's definitive.
got feedback?by Lex Luthor Make sure that your splitter is rated to at least 750MHz. Are you using multiple splitters? If so, try to get the modem on the first 2:1 splitter. If you have a 3:1 splitter, make sure you put the modem on one of the 2 splits that have a lower db loss (the db loss for each leg of the splitter will be printed on the splitter itself). In general, it's best to split the cable only once before it hits the cable modem. Also, possibly try replacing the splitter, maybe replace some of the cabling, tighten all your connectors, etc and then re-check your levels. If all that doesn't get you into a good range, it might be time for a service call.
got feedback?by Lex Luthor This step can be bypassed only if there is documented evidence of others with the same problem on the same node (multiple service issues reported to Cablevision Customer Service); or something else out of whack, such as Cablevision's Network Monitoring Systems reporting a high error count or bad signal to noise (SNR) reading on the upstream at the CMTS. There have been cases of packet loss (with otherwise good signals) caused by an intermittent connection at the tap, ground block, splitter, or other inside wiring. They want to eliminate these possibilities, first. Also, the service tech can check signal levels, and also see if it's the modem itself that's causing the packet loss. As a rule of thumb, the following procedure is recommended for anyone reporting packet loss: • Check signal levels | if any levels are out of spec, all bets are off for packet loss. • Document it | run ping tests to the default gateway and note the results. See if it's a particular time of day, weather condition, etc. when it happens. • Contact customer service | request a ping test when the problem is happening. Let them schedule a service call preferably during a 'problem' time. • Have patience for the referral process to work. For any cable operator, intermittent packet loss caused by intermittent noise or interference on the upstream plant is probably the most difficult problem to isolate and fix. It takes some time and considerable effort. Unfortunately, it's also something that the customer usually cannot do anything about themselves.
got feedback?by Lex Luthor 2.3 NetworkingMost standard routers are quite inexpensive these days. Newegg.com would be a great place to start, but any electronic / tech store will suffice. And if you're looking for the best buck on an exceptional router- you can find good stuff from site's members via the For Sale/Wanted forum; then there's eBay. To name some of the top brands: Linksys (a Cisco brand); D-Link; Netgear; and more. If you're looking for recommendations (and/or help), visit the site's Networking and Wireless Networking forums.
got feedback?by drake CV provides only 1 IP address per residential account. Now, each device connected to a switch will attempt to pull an IP address simultaneously, which, of course, will not work since there's only 1 to distribute; unlike a router, which "holds" the IP address, and distributes internal IPs (e.g. 192.168.1.X) to the devices within the network allowing each device to share the Internet connection, and still operate as a switch. This unfortunately is how the networking world operates. See this FAQ entry: »Optimum Online FAQ »How can I share my Optimum Online connection? And, see a brief description by Cisco - switches vs. routers.
got feedback?by Lex Luthor OOL support will probably ask you to remove the router if you call for support, but you don't have to hide the fact that you have one. It isn't frowned upon one bit and is not a violation of the ToS, so long as you're sharing to your own household. See this FAQ to pursue: »Optimum Online FAQ »How can I share my Optimum Online connection? got feedback?by Lex Luthor got feedback?by Lex Luthor There are many routers that seem to work with the new OOL speeds. It is impossible to list all of them here. As new routers show that they can handle the different speed tiers, they will be added to the list. Also, some users might find that a certain router listed here does not perform as it should. Theses routers were chosen because users on the »OptimumOnline forum have stated their speeds and were considered to be in the acceptable range for OOL. The Wired/Wireless column indicates the capability of the router and does not relate to speed. All potential speeds are using a [wired] connection. All "G" routers have a maximum potential wireless speed of 27 Mbps. Actual speeds will vary depending on individual circumstances. It is possible to attain 25 Mbps under ideal circumstances. For full BOOST potential wireless speed a "N" router and card are needed. All routers have 10/100 Mbps WAN and LAN ports. When TCP overhead is taken into consideration (about 5 to 12%), these routers should provide at least 13 Mbps on the download side for the 15 Mbps/2 Mbps tier; and 'at least' 26 Mbps on the download side for the 30 Mbps/5 Mbps tier. Note: With the change in the download caps, users can see speeds up to 15 Mbps+ down and on BOOST 30 Mbps+ down. Routers that are capable of 30 Mbps/5 Mbps speeds also will work with the 15 Mbps/2 Mbps tier
[thanks to Irish Shark for this FAQ.]
got feedback?by Lex Luthor 3.0 EmailEach I.D./address gets an independent inbox. To add/delete IDs | go to the Account Management System --> sign in --> scroll down to "ID Center". got feedback?by Lex Luthor [thanks to frdrizzt ]
got feedback?by Lex Luthor You'll be prompt to enter your user name (full email address no required) and password. If you delete the mail during the web-mail session, it will delete the mail from your mail server as well. got feedback?by Lex Luthor The original message appears in the attachment field labeled original message. New attachments if any sent with the original message also appears in the attachment field along with the original message forwarded. 2. Send the wanted e-mail message to notspam@cv.net. 3. You must submit any wanted or "good" e-mail messages within three days of your receipt of it in order to have effective rules written to remove that message from the SpamAway filter.
got feedback?by Jmartz There are a few workarounds: • Business Optimum does not have this restriction, and Boost subscribers can remove the restriction freely. • You can use SMTP over a nonstandard port (465, 587), if you provider offers the option. • If your provider offers STMP secured by SSL, that works too. • Outlook (and other email applications) will allow you to use the Optimum Online SMTP server (and your Optimum I.D.) if there is no other way to get outgoing email working. This will allow you to use a desktop email client and emails will still appear to come from the non-OOL email. Unfortunately, this has drawbacks- messages sent via this message will (usually) not be saved in the "Sent Mail" folder on the server. • In a worst case scenario, you might have to use webmail instead.
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