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1. General Questions
The AT&T DSLReports team has received notification that the company is switching DNS to an any cast DNS plan using only two DNS IP's across the network. The volume of DNS clusters is not going down, but their addresses are. The group working the change is slated to complete turning down the legacy DNS IP's by year's end, and regionally one by one.
I have been asked to get the word out on this site that this change is going on, as someone who is working the change noticed discussion on this site around hard coding some of the legacy DNS addresses that will be turned down.
If you are either a static customer or have other wise hard coded your DNS entries to the legacy DNS IP's, please start using 220.127.116.11 and 18.104.22.168 instead of the old IP's at your earliest convenience. Keep in mind that we probably will not get a list of when any particular legacy DNS IP will be turned down, so the sooner you make the change the better.
»[General] DNS changes...
Please see this thread for some Pacbell ISP Partners.
This list is not meant as an end-all be-all list of PBI resellers. If you know of a reseller that is not listed, please contact me
ASI is the data department of the telephone co. ASI (Advanced Solutions Inc.) is responsible for maintaining the CO, DSLAM, and DSL related problems at the customer's location. If the problem turns out to be on the main line, internal wiring,or any other voice related problem they get the telephone co. involved.
Thanks to skokie for the pic
For the connection name, it doesn't matter what you put because this is only a temporary account.
Hit Next >>
For user name, put dslreguser
For password put reguser, and type it again to confirm.
Hit Next >>
The software should have found a server. If it doesn't, make sure your modem has sync (three green lights on a Westell WireSpeed, Line Sync Green on the Speed Touch Home) and your network card is installed correctly. Hit Next >>
Double click on the new icon, and login to the server.
Open your browser and go to https://sbcreg.sbcglobal.net. (This is about the only place you can go with the temporary account). Create an account with user name and password.
Now go back to your Enternet software and create a profile with the user name and password you selected.
Double click on your new profile, hit connect, and enjoy!
Incoming Mail [POP] Server: outbound.att.net
The information below is all for older software, but the link is still valid as of January 2012.
For program specific information, please see http://dialup.pacbell.net/help/sims/
As far as I know, there is no feasible way to get this information.
Well, things have been working reliably for a day now. I'll be sure to repost to this thread if things fall apart again, but in the mean time we'll assume that this fix will work for Prodigy users having trouble authenticating:
Get to a tier-2 tech... this is not easy. Here are some tips:
Be SURE they find the entry in the Network Operations Center (NOC) for this problem -- it will likely "be in yellow" indicating off-and-on problems. That tech will have instructions to take down some info like what you used to register (cd vs sbcreg.sbcglobal.net), etc, then assign your case to a general case number that identifies you as being one of a large group having this problem.
Remind them that you know that the Tier-2 tech can fix the problem, and that they need to be filling out the form they need to pass you on. Make mention to 'the escalation desk' -- there's a manager there that needs to OK this transfer to tier-2.
Be absolutely sure that they don't start down the path of normal trouble-shooting -- asking for your username/password to try to log in themselves, rebooting the machine/modem, creating test pppoe connection, etc.
When you get to the tier-2 tech, give them a chance to review the problems, then let them know that the fix seems to be to have them walk through the Yahoo registration to get their authentication server updated.
Walking through the SBC registration with the expectation that the SBC server will push the info to the Yahoo server does not seem to work regularly.
If this does not work, then the fall-back position is to throw away your Prodigy account, and start over as a new SBC/Yahoo user. They talk about this as "deleting your existing VANTIV workskeet, and creating an new on as a new user."
Also keep in mind that you can ask CCCMTech, ADSLGuy, or Toaster to do this for you as well.
Except for cabana , who is a site staff member, the other names are AT&T employees. The "go to" people for the day to day stuff are David and MarkM