• How do I get my line uncapped ?
• How do I contact ASI/PBI Technical Support?
• Enternet 300 error-Server Communication Error
• How do I identify my telephone wiring.
• A tech is coming out to fix my DSL, what should I know?

If after tweaking your system, you feel that you are capped at a certain speed (384 or 768) you might consider contacting SBC/ASI so they can give you informations about your current cap and certainly raise it if your line can hold the new speed.

Post your request in the Official SBCDirect Forum where you may post your DSL phone number in private and ask them to look at your line to see what can be done.

Please be aware that sometimes there is nothing they can do! They can raise your cap to 1.5 and a couple of days later put you back at 768 because they consider that your line doesn't hold that speed fairly well (sync problem, packet loss ...)

They will do anything they can do to give you the best experience with DSL!

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by fredus edited by Riss_Centaur
last modified: 2005-07-06 20:12:02

(Note: Originally submitted here)

The ASI-PacBell specific number ( 888-900-9933 ) has been changed. Now use 1-866-ASI-HELP. Option 1 for PacBell, 2 Nevada bell, yada, yada.

Mod Note: 1-866-274-4357 then

1 for ASI West Pacbell, then

1 for Internet Service Providers (what most consumers would want)
2 for Remote LAN Administrators
3 for Common Local Exchange Carriers

then

1 for ISPSC
2 for DSL Provisioning
3 for DSL Maintenance
4 for Modem/CPE delivery

updated 9/5/2002, courtesy of mkincaid

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by Ryokincaid
last modified: 2002-09-06 02:43:58

This is never caused by the server or a sync issue it’s always caused by a communication problem with the server when the tcp/ip protocol is disabled or missing for the NTS PPPOE adapter.

In Win 98/ME/2000, go to Start-Run, type “ASD”, click “Ok”. If you see tcp/ip for the NTS PPPOE adapter here, put a check by it to enable it, and reboot. You should be able to connect now.

If that doesn’t work, then the NTS PPPOE adapter may be missing tcp/ip. Go to Start-Settings-Control Panel-Network. You will see that there is no tcp/ip protocol for the NTS PPPOE adapter here. Win 95 allows a limit of 4 adapters with tcp/ip bound to it and Win 98/ME allows a limit of 6. If you have more than the limit allowed, then you will have to remove any unneccessary adapters that listed here. If you have AOL 6.0 and do not use it, then uninstall AOL 6.0 because it uses up 3 tcp/ip stacks for AOL Adapter, AOL Dial-Up Adapter, Dial-Up Adapter #2 (VPN Support). Once you have removed the excess adapters, you can add a new tcp/ip bound to the NTS PPPOE adapter by going to Add-Protocol-Add-Microsoft-TCP/IP, click “Ok”. When you see the NTS PPPOE adapter is bound with tcp/ip, click “Ok” and reboot your PC. Try and connect.

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by Ranma edited by Ryokincaid

The name for the 2 wires in a telephone circuit (Tip and Ring) are derived from old style phone jacks. The Tip is at 0 Volts DC and the Ring is at -48 VDC. Typical residential wiring pairs are:

Green Tip---Red Ring
Black Tip---Yellow Ring
White Tip---Blue Ring

RJ11 pin pairs are:

3 Tip---4 Ring
5 Tip---2 Ring
1 Tip---6 Ring

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by Coot edited by Ryokincaid

Always make sure he checks sync readings with his Sunrise meter at:
•the MPOE (Also known as the NID)
•the wall jack where the cable from the modem plugs in
•and at the end of the cable that plugs into the modem

These readings should be consistent throughout the process and insures that the best possible DSL sync signal is delivered to the modem, and eliminates bad wiring as a culprit.

At the MPOE he should hold the sync for at least three minutes, looking to see if his alarm light (dropped sync) comes on.

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by drainbamage edited by Ryokincaid