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1. Information needed for us to help you1. General Questions
2. Hardware Issues
3. Software Issues
4. Troubleshooting
5. General links(back)In an effort to help get your problem fixed as quickly as possible, we’d like you to provide certain bits of information that are almost always necessary to help diagnose the issues more quickly. First, describe your problem as completely as possible, then provide the following info: 1) Which AT&T DSL Package do you have – Basic (768kbps down), Express (1.5Mbps down), Pro (3.0Mbps down), Elite (6.0Mbps down) 2) Which modem brand and model do you have? (if Speedstream 5100, does it have 4 or 5 lights) 3) Are you using a router? If so, provide the brand and model. 4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software? 5) Describe the lights on the modem when the trouble occurs. 6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted. 7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem. 8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms? 9) Provide line stats as follows… a) From Speedstream 5100b, 4100, 4100b -- Go to this address with your browser – »192.168.0.1/statistics.htm and copy/paste the contents of the first two tables into your post b) From a 2wire modem/router -- Go to this address with your browser -- »homeportal/xslt?PAGE=J03&THISPAG···PAGE=J03 and copy/paste the content into your post c) From a Motorola 2210 -- Go to this address with your browser – »192.168.1.254/wt108Stats.htm and copy/paste the contents of the first two tables into your post d) From a Westell 6100 -- Go to this address with your browser - »192.168.1.254/html/statistics.as···ance=106 and copy/paste the contents of the first two tables into your post 10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results. 3/31/10 -- While the AT&T Speed Test site is undergoing renovations, try this site -- »www.speedtest.net
 got feedback?I have a Speedstream 5100 with 5 lights and the link for line stats will not load. My speeds have dropped a lot and sometimes I have no connection at all. My speed is supposed to be 1500 and most of the time it is around 450. 2011-02-13 23:06:35 (boblinda by skj 1. General Questions
The AT&T DSLReports team has received notification that the company is switching DNS to an any cast DNS plan using only two DNS IP's across the network. The volume of DNS clusters is not going down, but their addresses are. The group working the change is slated to complete turning down the legacy DNS IP's by year's end, and regionally one by one. I have been asked to get the word out on this site that this change is going on, as someone who is working the change noticed discussion on this site around hard coding some of the legacy DNS addresses that will be turned down. If you are either a static customer or have other wise hard coded your DNS entries to the legacy DNS IP's, please start using 68.94.156.1 and 68.94.157.1 instead of the old IP's at your earliest convenience. Keep in mind that we probably will not get a list of when any particular legacy DNS IP will be turned down, so the sooner you make the change the better. »[General] DNS changes...
got feedback?by Ryokincaid got feedback?by drainbamage Please see this thread for some Pacbell ISP Partners. This list is not meant as an end-all be-all list of PBI resellers. If you know of a reseller that is not listed, please contact me
got feedback?by Ryokincaid ASI is the data department of the telephone co. ASI (Advanced Solutions Inc.) is responsible for maintaining the CO, DSLAM, and DSL related problems at the customer's location. If the problem turns out to be on the main line, internal wiring,or any other voice related problem they get the telephone co. involved. got feedback?by CCCMTech  Splitter InstallThanks to skokie for the pic got feedback?by Ryokincaid For the connection name, it doesn't matter what you put because this is only a temporary account. Hit Next >> For user name, put dslreguser For password put reguser, and type it again to confirm. Hit Next >> The software should have found a server. If it doesn't, make sure your modem has sync (three green lights on a Westell WireSpeed, Line Sync Green on the Speed Touch Home) and your network card is installed correctly. Hit Next >> Hit Finish. Double click on the new icon, and login to the server. Open your browser and go to https://sbcreg.sbcglobal.net. (This is about the only place you can go with the temporary account). Create an account with user name and password. Now go back to your Enternet software and create a profile with the user name and password you selected. Double click on your new profile, hit connect, and enjoy!
got feedback?by Ryokincaid Incoming Mail [POP] Server: outbound.att.net The information below is all for older software, but the link is still valid as of January 2012. For program specific information, please see http://dialup.pacbell.net/help/sims/ got feedback?by Ryokincaid got feedback?by EMarti As far as I know, there is no feasible way to get this information. got feedback?by Ryokincaid Well, things have been working reliably for a day now. I'll be sure to repost to this thread if things fall apart again, but in the mean time we'll assume that this fix will work for Prodigy users having trouble authenticating: Get to a tier-2 tech... this is not easy. Here are some tips: Be SURE they find the entry in the Network Operations Center (NOC) for this problem -- it will likely "be in yellow" indicating off-and-on problems. That tech will have instructions to take down some info like what you used to register (cd vs sbcreg.sbcglobal.net), etc, then assign your case to a general case number that identifies you as being one of a large group having this problem. Remind them that you know that the Tier-2 tech can fix the problem, and that they need to be filling out the form they need to pass you on. Make mention to 'the escalation desk' -- there's a manager there that needs to OK this transfer to tier-2. Be absolutely sure that they don't start down the path of normal trouble-shooting -- asking for your username/password to try to log in themselves, rebooting the machine/modem, creating test pppoe connection, etc. When you get to the tier-2 tech, give them a chance to review the problems, then let them know that the fix seems to be to have them walk through the Yahoo registration to get their authentication server updated. Walking through the SBC registration with the expectation that the SBC server will push the info to the Yahoo server does not seem to work regularly. If this does not work, then the fall-back position is to throw away your Prodigy account, and start over as a new SBC/Yahoo user. They talk about this as "deleting your existing VANTIV workskeet, and creating an new on as a new user." Also keep in mind that you can ask CCCMTech, ADSLGuy, or Toaster to do this for you as well. Brian.
got feedback?by bwhitake got feedback?by Aramis604 2. Hardware Issues
2. Enter the following info: Ethernet LAN: LAN Gateway IP Netmask: 255.255.255.248 Server: Off DNS Proxy Domain Name: pacbell.net Primary/Secondary Namserver: Your local DNS server pair VPI: 0 VCI: 35 (Or 8/35, but the vast majority are 0/35) Encapsulation: ether-llc NAT: Off WAN IP address: WAN IP Netmask: 255.255.255.252 Gateway Option - Routing Gateway: On Gateway IP Address: WAN Gateway IP Click Save, then plug your 5 usable LAN IP's into your 5 and you're done. Originally submitted by PacbellTch24
got feedback?by Ranma "Contrary to what Compaq's own tech support will tell you, the 7585 with the internal TI ADSL modem can be upgraded to Windows XP. I purchased my 7585 from Southwestern Bell - they had a deal going where for $60/month you got a new PC and DSL service. I called the SWB tech support number twice to confirm that the TI modem would work with XP. Both times the response was "it should". Other messages on this community board were from 7585 owners who upgraded to XP only to get error message 768 and gave up. I got this error message after I upgraded. Rather than call the DSL support number I called Compaq and they said XP wouldn't work because there wasn't an XP driver for this modem. WRONG!!!!! I guess they were correct in that the Microsoft hardware compatibility list doesn't list this modem as being XP compatible but IT WORKS. Here is what you need to know (since neither SWBell or Compaq have a clue about how to do this). After you install XP you need to use "Add/Remove Programs" to uninstall the EnterNet 300 program. (I suppose you can do this before you upgrade to XP, but that isn't what I did so I don't know for sure). Then you need to reinstall the TI DSL Manger. You can do this by running the program WINGRME. You'll click on the rubic cube icon and then you'll see the TI ADSL install program. The goal is to see the icon next to the clock in the sys tray that has the up and down arrow under the horizontal bar. The bar was blue so I knew the modem was in sync, but it still wasn't working. I called the DSL support number back and after a long time on the phone my "case" got elevated to a real tech and he told me to change the VPI setting for the modem card to 0 from the value of 8. AND THEN IT WORKED!!!! It seems incredulous that neither SWBell DSL support or Compaq support could provide a simple document about how to do this. Compaq was really bad since they said it wasn't possible to upgrade to XP. I upgraded because Win 98 was crashing a lot. I think I"m glad I did, but the PC is certainly running slower now - I only have 198 megs of RAM and will probably upgrade to 256 in hopes of speeding it back up. Good luck if you try this." -posted by wbullard on 2/24/2002 (some spellings edited 4-21-02) For a discussion of an example, follow this post: »Windows XP is cool...but I lost my DSL !!!
got feedback?by UorThem If you are trying to buy a modem or router with built-in modem (i.e. Cayman) make sure the VPI/VCI settings match, or can be configured. got feedback?by Ryokincaid Older modems in DSL service and the the Alcatel 1000 series that were provided in years past to use the "line 2" positions on the phone jack (typically marked yellow/black - the outer pair of pins) while the newer Westells, 2Wire, and Efficient units use "line 1" (red/green - inner pair of pins). If you didn't rewire the jack you're on the wrong pins. Either switch the line positions in the jack or purchase a two-line splitter, which will give you a Line 1, Line 2 and Line 1+2 jack when plugged into your existing (old unmodified) DSL phone jack. Use Line 2 for a Westell or Efficient modem (which will bring the outer pins to the inner pins of the jack). These adapters are available just about everywhere that sells phone accessories.
got feedback?by Riss_Centaur 3. Software Issues
•Go to Start->Control Panel •Then Network & Internet Connections •Then Network Connections •Select Create a new Connection •Click Next •Select Connect to the Internet then click Next •Select Set up my connection manually then click Next •Select Connect using a broadband connection that requires a user name and password then click Next •Type in your ISP's name then click Next (**See Note Below) •Enter your user name as provided by your ISP. •Enter your password, then confirm it •Select Use this account name •Select Make this the default Internet connection then click Next •Select Add a shortcut to this connection to your desktop then click Next •Hit Connect •Set your homepage to »www.dslreports.com :) Note: There have been many cases where Step 9 does not work for people. The Username and Password option is grayed out. At Step 8 click on the Dial-up option and fill that out then start over. (untested, as the above steps worked for me. Thanks to www.carricksolutions.com for this warning)
got feedback?by Ryokincaid got feedback?by Ryokincaid
Efficient Site: (Note: This is unsupported software)
got feedback?by Ryokincaid In Win 98/ME/2000, go to Start-Run, type “ASD”, click “Ok”. If you see tcp/ip for the NTS PPPOE adapter here, put a check by it to enable it, and reboot. You should be able to connect now. If that doesn’t work, then the NTS PPPOE adapter may be missing tcp/ip. Go to Start-Settings-Control Panel-Network. You will see that there is no tcp/ip protocol for the NTS PPPOE adapter here. Win 95 allows a limit of 4 adapters with tcp/ip bound to it and Win 98/ME allows a limit of 6. If you have more than the limit allowed, then you will have to remove any unneccessary adapters that listed here. If you have AOL 6.0 and do not use it, then uninstall AOL 6.0 because it uses up 3 tcp/ip stacks for AOL Adapter, AOL Dial-Up Adapter, Dial-Up Adapter #2 (VPN Support). Once you have removed the excess adapters, you can add a new tcp/ip bound to the NTS PPPOE adapter by going to Add-Protocol-Add-Microsoft-TCP/IP, click “Ok”. When you see the NTS PPPOE adapter is bound with tcp/ip, click “Ok” and reboot your PC. Try and connect.
got feedback?by Ranma Green Tip---Red Ring Black Tip---Yellow Ring White Tip---Blue Ring RJ11 pin pairs are: 3 Tip---4 Ring 5 Tip---2 Ring 1 Tip---6 Ring got feedback?by Coot •the MPOE (Also known as the NID) •the wall jack where the cable from the modem plugs in •and at the end of the cable that plugs into the modem These readings should be consistent throughout the process and insures that the best possible DSL sync signal is delivered to the modem, and eliminates bad wiring as a culprit. At the MPOE he should hold the sync for at least three minutes, looking to see if his alarm light (dropped sync) comes on.
got feedback?by drainbamage 5. General links got feedback?by Ryokincaid got feedback?by Ranma | |||||||||||||||||||||||
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