• FAQ: Things to post when seeking help on problems.
• FAQ: Adelphia HSI service basics.
• FAQ: Adelphia HSI for business use.
• FAQ: Connecting more than a single computer to Adelphia's HSI service.
• FAQ: Dial-up access for Adelphia HSI
• How do I hook my HSI Modem and Televisions up?

Please post the following info or as much of it as you can:

For ALL issues, answer this section, then answer one of the following sections that are specific to your problem:

•A description of the problem. (i.e. lost connection, slow speeds, high pings, etc...)
•Date and time of when the problem started.
•Is the problem constant, intermittent, or does it occur at a specific time of day?
•Your location. City and state or zip code.
•Your modem make and model.
•Give a description of any home networking setup you may have.
•List any firewall and/or anti-virus software you have installed.
•MOST IMPORTANT: The modem MAC address, located on the bar code label on the modem. This helps any unofficial Adelphia tech help immensely. Posting the MAC Address of your modem is perfectly safe.

If you have a problem with a lost or intermittent connection, also post:

•A list of the lights on the modem and if they are steady or flashing.
•Post signal levels. See this: /faq/5861
•Write a brief description of the cable in your home leading to the modem, also note if it was done by Adelphia techs or someone else.

If you have problems with packet loss, latency, or routing, also post:

•First read this: /faq/8766
•Then post a trace route to the server you're having problems with. Use PingPlotter for the best results.
•Don't believe the routes plotted on maps by programs such as NeoTrace, VisualRoute, WhatRoute, etc. They are often, very wrong.

If you have a problem with slow speed, also post:

•Post a speed test. Adelphia has one available: »speedtest.adelphia.net
•Post a trace route to the speed test site you used. Again see this link first.
•Post a tweak test result: /tweaks

If you have problems with email or Usenet access, also post:

•List the program name and version you are using for access.
•Post the server address you are trying to use.
•Post the exact error message that's displayed (if one pops up).
NOTE: NEVER post your email address in a public forum (like this one), remove it from any error message you post.

For any other problems or if I missed something you think may help:

• Post the information you think we might need to know to help you.

In all cases, any help you may receive here is unofficial in every way and in no way is it supported or encouraged by Adelphia (employee's occasionally come in for a peek though). In fact, almost everybody who posts in the Adelphia forum has no relationship with Adelphia other than being customers that had problems, just like you.

If you are looking for official Adelphia tech support, call 888-683-1000 or goto: »www.adelphia.com

The more information requested above that you post, the easier and quicker you can get help.
If you don't know what any of this means, just ask. If you're polite, someone will gladly help.

Click HERE to start a new thread in the Adelphia HSI forum.

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by MacLeech edited by swcox
last modified: 2005-08-26 12:37:29

Starting April 2005, Adelphia offers the following tiers in most of its service areas:

Basic HSI
•Standard price: $24.95
•Download bandwidth: 256 kbps
•Upload bandwidth: 256 kbps
•Email addresses: up to 2
•Email storage space: 25 MB
•Newsgroup quota:
•Webspace:
•IP addresses: 1 dynamic
•Software: Adelphia Freedom Internet Security software (optional)

Preferred HSI
•Standard price: $42.95
•Download bandwidth: 4000 kbps
•Upload bandwidth: 384 kbps
•Email addresses: up to 7
•Email storage space: 100 MB
•Newsgroup quota: 5 GB
•Webspace: 10 MB
•IP addresses: 1 dynamic
•Software: Adelphia Freedom Internet Security software (optional)

Premiere HSI
•Standard price: $59.95
•Download bandwidth: 6000 kbps
•Upload bandwidth: 768 kbps
•Email addresses: up to 10
•Email storage space: 150 MB
•Newsgroup quota: 5 GB
•Webspace: 10 MB
•IP addresses: 1 dynamic
•Software: Adelphia Freedom Internet Security software (optional)

Optional modem rental for all tiers is $3.00 per month per modem.
For more information on these tiers, see Adelphia's website:
»www.adelphia.com/high_speed_inte···mier.cfm

---

Starting July 2005 in a few select markets, Adelphia changed to the following tiers of service:

•Basic HSI - $24.95
256 kbps download
256 kbps upload

•Premiere HSI - $42.95
6000 kbps download
768 kbps upload

•Extreme HSI - $59.95
16000 kbps download
2000 kbps upload

For more information on the Extreme tier, including where it's available, visit Adelphia's website dedicated to Extreme service:
»www.adelphia.com/extreme/

---

In all cases, Adelphia never guarantees a minimum level of bandwidth will always be available and due to the shared nature of cable modem networks and the internet in general, speeds will vary.

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by swcox edited by MacLeech
last modified: 2005-10-27 10:05:14

Small Business HSI services are offered over Adelphia's cable network in select areas.

Call Adelphia support at 888-683-1000 for availability and more information.

If you are looking for the company Adelphia Business Solutions, they have been completely spun-off from Adelphia Communications and have changed their name to TelCove. Their website can be found here:
»www.telcove.com/

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by MacLeech
last modified: 2005-08-20 14:23:43

The standard service offered by Adelphia only allows a single computer to directly connect to the cable modem and access the internet. To get more then a single computer online there are a few different ways to connect multiple computers.

#1. Easiest way: use a router.

Most cable/DSL consumer oriented routers work without any additional configuration and you only have to pay for them once. Most are useable in 3 easy steps:

a. Connect the router to the ethernet port of the modem.
b. Connect the computers to the router.
c. Then power cycle all the connected components in order: modem, router, computer.

As shown a computer with ICS (internet connection sharing) enabled can also be used in the same manner, but that takes extra equipment and set-up beyond the scope of this FAQ entry.

#2. Lease another IP address

This method takes 2 things: the hub or switch and leasing additional IP addresses from Adelphia ($5.95 per month extra for a total of 5 IPs). Once the modem is configured to allow the requested number of computers online, the setup is similar to using a router:

a. Connect the hub or switch to the ethernet port of the modem.
b. Connect the computers to the hub or switch.
c. Then power cycle all the connected components in order: modem, hub/switch, computer.


#3. Request another cable modem connection from Adelphia

The method is the most expensive as a second modem is $39.95 per month for Adelphia, where available.



For much more information on connection sharing, see the BBR Networking FAQ:
/faq/networking

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by MacLeech
last modified: 2005-08-20 14:26:58

Adelphia has no direct dial-up capability for HSI subscribers. However, it has partnered with TollFree ISP (www.tollfreeisp.net) to provide a low-cost means to dial into the internet using local and tollfree numbers. US and International access numbers are extensive.

More details on this can be found at the TollFree ISP website:
»www.tollfreeisp.net/adelphia/

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by heliox edited by MacLeech
last modified: 2005-08-20 14:32:08

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by swcox