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Primus TalkBroadband VoIP FAQ
FAQ Revisions
Editors:
Styvas
,
canoe
Last modified on 2011-08-26 21:58:00
Table of Contents
1. GENERAL INFORMATION
(
7
)
1.1 What is TalkBroadBand (TBB) ?
(
12
)
1.2 Signing Up
(
13
)
1.3 Using TalkBroadband
(
16
)
1.4 Long Distance
(
8
)
2. INSTALLATION
(
9
)
2.1 D-Link DVG-1120M ATA
(
18
)
2.2 Linksys SPA2100/2102 ATA
(
2
)
2.3 Telephones and Home Wiring
(
8
)
3. USER GUIDE
(
16
)
3.1 Star (*) Commands
(
8
)
3.2 Voice Mail
(
11
)
4. MyTBB WEB PORTAL
(
4
)
4.1 Call Log
(
5
)
4.2 Directory
(
4
)
4.3 Voice Mail
(
6
)
4.4 Phone Control
(
8
)
4.5 Concierge
(
9
)
4.6 Forum
(
7
)
4.7 Options
(
4
)
6. TROUBLESHOOTING
(
28
)
6.1 Internet Connection and ISP
(
7
)
7. VOICE over INTERNET PROTOCOL (VoIP)
(
5
)
7.1 VoIP Equipment Providers
(
3
)
7.2 Resources on the WWW
(
11
)
1. GENERAL INFORMATION
Copyright and License Information
Targeted Audience & Objectives
Please read the disclaimer and Terms of Use for this FAQ
Primus has its own FAQ
Primus TalkBroadband and Allstream's VoIP service
The CRTC and Canadian VoIP service
List of contributing users
1.1 What is TalkBroadBand (TBB) ?
What is Primus TalkBroadband?
What ISP connection can I use? DryLoopDSL?
Needs a minimum 256Kbps Broadband ISP connection
Does TBB work better with DSL or Cable ?
Can I use Primus TalkBroadband over a Wireless or Satellite ISP?
Not supported over a Dial-up Internet connection
Analog Telephone Adapter - ATA (gateway)
BYOD/BYOG (Bring Your Own Device/Gateway)
SoftPhone
Audio Codecs & Bandwidth Usage
Your particular ISP connection determines your Call Quality!!
HIGH JITTER on the VoIP Path degrades Call Quality
1.2 Signing Up
Testing (Pre-Qualifying) your BroadBand connection for TBB
Selecting your TBB Primary Number
Subscribing multiple phone lines
Length of time from signup to service activation
Transferring (Porting) your current POTS phone number to TBB
DryLoopDSL (aka NakedDSL) and Porting POTS# to TBB
Combining/FWD your PSTN line (and/or cell) with TBB
Alternate Numbers: Canada
Alternate Numbers: USA & International
White Pages Listings & Unlisted Numbers
Charge for changing your TBB number
Term & Termination: Monthly Contract !
Contacting Primus Customer Sales, Service & Tech Support
1.3 Using TalkBroadband
Currently available features
911 Service
Directory Assistance (411) Services
Operator Services - No COLLECT calls
Faxing
Distinctive Ring
Caller ID (CLI) & Name Display
Private/Unlisted Number = Permanent Outgoing CallerID Block
Remote Access - Travelling without the ATA (in Canada or US)
NOMADIC VoIP - Travelling with the ATA (anywhere in the world)
HOTELS with a BROADBAND connection for your ATA (Nomadic TBB)
Quality of Service (QoS)
Dialing with 7 or 10 digits
Toronto is the center of the universe!
TBB to TBB Calls
Live Support Online Chat
1.4 Long Distance
TalkBroadband Long Distance Plans
Charges with Call Forwarding, Call Transfer, Remote Phone, and FMFM.
How Unlimited is the Unlimited Plan ?
On-Network Calling: to a TBB subscriber or other VOIP providers
Dial-around long distance numbers
Primus 'Wireless Access' and TBB long distance
LD billing when replying to VoiceMail messages
Free VoIP Long Distance - incl Overseas - without Broadband !!
2. INSTALLATION
Surge Protection RECOMMENDED
Electrical Backup - Uninterruptible Power Supply (UPS)
Multiple TBB Primary Lines
Connecting the ATA to a Broadband ISP - via a Router OR to a Modem
Using the gateway with a Wireless Access Point
Unplugging and moving your ATA
Power Up Sequencing
What ports does TBB use ? Do I need to use port forwarding for TBB service?
Alternate Configuration with Hub or Switch to improve VoIP
2.1 D-Link DVG-1120M ATA
IMPORTANT: Setting up the DVG ATA when you receive it !
DVG Hardware Version
Login to the DLINK DVG-1120M
MAC address cloning
Verify the MAC address
Latest Firmware Version - 1.0M12-P
FirmWare Upgrade Process
Connecting the WAN port
WAN Settings
Accessing the DVG ATA from WAN
Changing the DVG ATA's Password for security
Enabling Bridge mode
Port Forwarding (for non-TBB services)
Automatic Call Redirection (ACR)
Hard Reset
DMZ - Not currently available
Using multiple IP addresses from your ISP
Limits of the DVG-1120M (or similar devices/routers)
2.2 Linksys SPA2100/2102 ATA
FAQ questions are forthcoming for this section...
What is the difference between the SPA2100 and 2102?
2.3 Telephones and Home Wiring
ATA's telephone jacks - Which one do I use ?
House Wiring
How many phones can be connected to the ATA?
Answering machine
Using an active POTS LINE with the D-Link DVG ATA
Home Alarm/Security systems and TBB
User-Contributed List of Compatible Cordless Phones
Problems with some wired Phones (Vista350, Meridian..)
3. USER GUIDE
Messages you may hear when you pick up the Phone
Music On Hold
Enhanced Call Waiting
Remote Access: with TBB Local Access Numbers (in major Canadian cities)
Remote Access: with MyTBB Portal Access (from anywhere)
Ring multiple Phones - after your TBB line rings (unanswered)
Ring TBB and another number (simultaneously)
Forwarding TBB line at specified times
Blocking TBB line from ringing at specified times
Disabling VoiceMail (aka Call Answer)
Disable CALL WAITING: Generate BUSY TONE instead
Disable CALL WAITING (using Do-Not-Disturb)
Blocking all INCOMING calls except those CallerIDs you really want
Blocking OUTGOING Calls - Network Class of Service (NCOS)
Blocking OUTGOING Calls using ACR
How To Determine Service Status ?
3.1 Star (*) Commands
Primus' Quick Feature Guide (.PDF)
Using Star (*) Commands with Remote Phone
*04 Do-Not-Disturb
*08 Call Transfer
*11 Privacy Guard - Blocking Private or Unknown calls
*46/*44 Telemarketing Guard
*57 Call Trace
*70 Call Waiting Disable
3.2 Voice Mail
Accessing VoiceMail - Passwords, Size, Skipping Messages
Accessing Voicemail - away from home/travelling - from Remote Phone
Setting the number of rings before VoiceMail answers
Multiple VoiceMail boxes
VoiceMail System Operation and Menu Options
Recording No Answer and Busy greetings
VoiceMail timestamp
Personal Distribution Groups
Caller presses 0 to transfer the call to your Custom Operator Number
Toll Saver
Disabling VoiceMail - Prefer to use Answering Machine
4. MyTBB WEB PORTAL
Useful Hints to improve your MyTBB Portal Experience
Account creation
Macintosh Compatibility
How to recover from a complete reprovisioning of your TBB account
4.1 Call Log
What calls are listed? Displaying more records per page. Call type codes.
Caller Name shows CMS-1000-01
Missing Call Log records
Export Call Logs
Clearing the Call Log
4.2 Directory
Displaying more entries/records per page
Entries - Cannot use Prefixes (*codes) or Suffixes (Extensions or PINs)
CSV File Import Feature
Deleting large amount of entries/records at a time
4.3 Voice Mail
The encoding format: VML
Encoder/Decoder Patents & Licences
How to play .VML files
Downloading VMPlayer.exe for WINDOWS
Email Forwarding & Notifications (Phone, Pager, Cell Text Messaging)
Sending the VML file and Notifications to more than one address
4.4 Phone Control
Phone Control - what is it ?
Call Management using the Call Control Pop-Up
Call Management using the VOISS Assistant (Call Assistant) Pop-Up
Launching VOISS on Startup or from the Desktop !
Dialing from PhoneControl with RemotePhone DISABLED
Dialing from PhoneControl with RemotePhone ENABLED
Using Phone Control to set up a conference call
Deleting Cached Phone numbers in the VOISS Dialer
4.5 Concierge
Concierge and Time Zone
Backup Call Forward
Call Forward
Remote Phone
Using Remote Phone when the TBB line is in use
Calling home (the TBB #) while using Remote Phone
Find-Me Follow-Me (FMFM)
Add/Delete a Call Treatment
Setting the number of rings before FMFM activates
4.6 Forum
Net Etiquette
Searching !!
Posting a TOPIC (provide DETAILS and a DESCRIPTIVE TITLE)
Choosing an appropriate forum for new posts
Notification of Replies
Contacting other MyTBB Portal Users
Forum 'User Preferences' and Views
4.7 Options
911 Service Settings - View & Change
Setting the Codecs for TBB Call Quality & Faxing
Web Profile
The Portal Password (also used for Remote Phone)
6. TROUBLESHOOTING
How do I recover my D-Link after Feb 6/07 outage?
Email does not work when using DVG ATA
No Dial TONE / DVG Alarm Status LED Flashing Red
Verifying Cables & Jacks
Error 0050
Have Dial Tone, but cannot make a call !
You can make outgoing calls, but cannot receive incoming calls !
TBB Line works, but phones do not ring !
Your CallerID (CLI) is Masked (does NOT show your TBB #)
Phone rings after you hangup - No one there ?
Degraded Call Quality: Static, Choppy, Breaks-up, Drops
Test the ATA using another BROADBAND connection
2.4G Cordless phones are choppy
Call drops/disconnects randomly - Unstable ISP connection?
Issues with SHAW CABLE
Issues when the ATA is behind (certain) routers
Call drops/disconnects after 5 minutes - Bell Sympatico SS5200 modem/router?
Call disconnects after 3 hours
Using Call Forwarding or SpeedDial (with PINs or Extension numbers)
Problems dialing TBB NUMBER -or- FROM TBB LINE to certain numbers
P2P users
Echoes...Echoes...Echoes !!
Chirps and Squelches
Caller ID (CLI) display works on some phone jacks and not on others
Why do some incoming calls go straight to Voicemail
Why are unanswered calls forwarded to my cell phone not sent to voice mail?
VoiceMail Message Waiting Indicator (VMWI) won't turn off !
Primus/TBB system status page
6.1 Internet Connection and ISP
Latency, jitter, and packet loss and how they affect my calls
Another explanation: Latency and JITTER
Determining the JITTER on your ISP connection
Debugging with Ping
Debugging with Traceroute
What are the IP addresses of Primus' VoIP (Call Agent - CA) servers?
Internet connection keeps dropping - DSL Broadband connection
7. VOICE over INTERNET PROTOCOL (VoIP)
VoIP: A more technical definition
ATA/Gateway: A brief description
Issues affecting VoIP traffic
911 Service Issues
Acronyms and Glossary Links
7.1 VoIP Equipment Providers
D-Link
Linksys (Cisco)
Comprehensive listing with links
7.2 Resources on the WWW
TestYourVoIP.com
Digital Home Canada
BroadbandMarket Canada
VoIP Troubleshooter.com
VoIP-Info.org
VoIP-Calculator.com
Canadian Radio-Television and Telecommunications Commission (CRTC)
Canadian Number Administrator
Local calling guide
Understanding Data Throughput in a DOCSIS World
Configuring Routers and Firewalls: Ports, DMZ...
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Sunday, 07-Apr 21:50:47
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