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All FAQs → Primus TalkBroadband VoIP FAQ Table of Contents 1. GENERAL INFORMATION (7) 1.1 What is TalkBroadBand (TBB) ? (12) 1.2 Signing Up (13) 1.3 Using TalkBroadband (16) 1.4 Long Distance (8) 2. INSTALLATION (9) 2.1 D-Link DVG-1120M ATA (18) 2.2 Linksys SPA2100/2102 ATA (2) 2.3 Telephones and Home Wiring (8) 3. USER GUIDE (16) 3.1 Star (*) Commands (8) 3.2 Voice Mail (11) 4. MyTBB WEB PORTAL (4) 4.1 Call Log (5) 4.2 Directory (4) 4.3 Voice Mail (6) 4.4 Phone Control (8) 4.5 Concierge (9) 4.6 Forum (7) 4.7 Options (4) 6. TROUBLESHOOTING (28) 6.1 Internet Connection and ISP (7) 7. VOICE over INTERNET PROTOCOL (VoIP) (5) 7.1 VoIP Equipment Providers (3) 7.2 Resources on the WWW (11) Editors: Styvas , canoe Last modified on 2013-04-09 20:55:14 view:Revisions 1. GENERAL INFORMATION Copyright and License Information Targeted Audience & Objectives Please read the disclaimer and Terms of Use for this FAQ Primus has its own FAQ Primus TalkBroadband and Allstream's VoIP service The CRTC and Canadian VoIP service List of contributing users 1.1 What is TalkBroadBand (TBB) ? What is Primus TalkBroadband? What ISP connection can I use? DryLoopDSL? Needs a minimum 256Kbps Broadband ISP connection Does TBB work better with DSL or Cable ? Can I use Primus TalkBroadband over a Wireless or Satellite ISP? Not supported over a Dial-up Internet connection Analog Telephone Adapter - ATA (gateway) BYOD/BYOG (Bring Your Own Device/Gateway) SoftPhone Audio Codecs & Bandwidth Usage Your particular ISP connection determines your Call Quality!! HIGH JITTER on the VoIP Path degrades Call Quality 1.2 Signing Up Testing (Pre-Qualifying) your BroadBand connection for TBB Selecting your TBB Primary Number Subscribing multiple phone lines Length of time from signup to service activation Transferring (Porting) your current POTS phone number to TBB DryLoopDSL (aka NakedDSL) and Porting POTS# to TBB Combining/FWD your PSTN line (and/or cell) with TBB Alternate Numbers: Canada Alternate Numbers: USA & International White Pages Listings & Unlisted Numbers Charge for changing your TBB number Term & Termination: Monthly Contract ! Contacting Primus Customer Sales, Service & Tech Support 1.3 Using TalkBroadband Currently available features 911 Service Directory Assistance (411) Services Operator Services - No COLLECT calls Faxing Distinctive Ring Caller ID (CLI) & Name Display Private/Unlisted Number = Permanent Outgoing CallerID Block Remote Access - Travelling without the ATA (in Canada or US) NOMADIC VoIP - Travelling with the ATA (anywhere in the world) HOTELS with a BROADBAND connection for your ATA (Nomadic TBB) Quality of Service (QoS) Dialing with 7 or 10 digits Toronto is the center of the universe! TBB to TBB Calls Live Support Online Chat 1.4 Long Distance TalkBroadband Long Distance Plans Charges with Call Forwarding, Call Transfer, Remote Phone, and FMFM. How Unlimited is the Unlimited Plan ? On-Network Calling: to a TBB subscriber or other VOIP providers Dial-around long distance numbers Primus 'Wireless Access' and TBB long distance LD billing when replying to VoiceMail messages Free VoIP Long Distance - incl Overseas - without Broadband !! 2. INSTALLATION Surge Protection RECOMMENDED Electrical Backup - Uninterruptible Power Supply (UPS) Multiple TBB Primary Lines Connecting the ATA to a Broadband ISP - via a Router OR to a Modem Using the gateway with a Wireless Access Point Unplugging and moving your ATA Power Up Sequencing What ports does TBB use ? Do I need to use port forwarding for TBB service? Alternate Configuration with Hub or Switch to improve VoIP 2.1 D-Link DVG-1120M ATA IMPORTANT: Setting up the DVG ATA when you receive it ! DVG Hardware Version Login to the DLINK DVG-1120M MAC address cloning Verify the MAC address Latest Firmware Version - 1.0M12-P FirmWare Upgrade Process Connecting the WAN port WAN Settings Accessing the DVG ATA from WAN Changing the DVG ATA's Password for security Enabling Bridge mode Port Forwarding (for non-TBB services) Automatic Call Redirection (ACR) Hard Reset DMZ - Not currently available Using multiple IP addresses from your ISP Limits of the DVG-1120M (or similar devices/routers) 2.2 Linksys SPA2100/2102 ATA FAQ questions are forthcoming for this section... What is the difference between the SPA2100 and 2102? 2.3 Telephones and Home Wiring ATA's telephone jacks - Which one do I use ? House Wiring How many phones can be connected to the ATA? Answering machine Using an active POTS LINE with the D-Link DVG ATA Home Alarm/Security systems and TBB User-Contributed List of Compatible Cordless Phones Problems with some wired Phones (Vista350, Meridian..) 3. USER GUIDE Messages you may hear when you pick up the Phone Music On Hold Enhanced Call Waiting Remote Access: with TBB Local Access Numbers (in major Canadian cities) Remote Access: with MyTBB Portal Access (from anywhere) Ring multiple Phones - after your TBB line rings (unanswered) Ring TBB and another number (simultaneously) Forwarding TBB line at specified times Blocking TBB line from ringing at specified times Disabling VoiceMail (aka Call Answer) Disable CALL WAITING: Generate BUSY TONE instead Disable CALL WAITING (using Do-Not-Disturb) Blocking all INCOMING calls except those CallerIDs you really want Blocking OUTGOING Calls - Network Class of Service (NCOS) Blocking OUTGOING Calls using ACR How To Determine Service Status ? 3.1 Star (*) Commands Primus' Quick Feature Guide (.PDF) Using Star (*) Commands with Remote Phone *04 Do-Not-Disturb *08 Call Transfer *11 Privacy Guard - Blocking Private or Unknown calls *46/*44 Telemarketing Guard *57 Call Trace *70 Call Waiting Disable 3.2 Voice Mail Accessing VoiceMail - Passwords, Size, Skipping Messages Accessing Voicemail - away from home/travelling - from Remote Phone Setting the number of rings before VoiceMail answers Multiple VoiceMail boxes VoiceMail System Operation and Menu Options Recording No Answer and Busy greetings VoiceMail timestamp Personal Distribution Groups Caller presses 0 to transfer the call to your Custom Operator Number Toll Saver Disabling VoiceMail - Prefer to use Answering Machine 4. MyTBB WEB PORTAL Useful Hints to improve your MyTBB Portal Experience Account creation Macintosh Compatibility How to recover from a complete reprovisioning of your TBB account 4.1 Call Log What calls are listed? Displaying more records per page. Call type codes. Caller Name shows CMS-1000-01 Missing Call Log records Export Call Logs Clearing the Call Log 4.2 Directory Displaying more entries/records per page Entries - Cannot use Prefixes (*codes) or Suffixes (Extensions or PINs) CSV File Import Feature Deleting large amount of entries/records at a time 4.3 Voice Mail The encoding format: VML Encoder/Decoder Patents & Licences How to play .VML files Downloading VMPlayer.exe for WINDOWS Email Forwarding & Notifications (Phone, Pager, Cell Text Messaging) Sending the VML file and Notifications to more than one address 4.4 Phone Control Phone Control - what is it ? Call Management using the Call Control Pop-Up Call Management using the VOISS Assistant (Call Assistant) Pop-Up Launching VOISS on Startup or from the Desktop ! Dialing from PhoneControl with RemotePhone DISABLED Dialing from PhoneControl with RemotePhone ENABLED Using Phone Control to set up a conference call Deleting Cached Phone numbers in the VOISS Dialer 4.5 Concierge Concierge and Time Zone Backup Call Forward Call Forward Remote Phone Using Remote Phone when the TBB line is in use Calling home (the TBB #) while using Remote Phone Find-Me Follow-Me (FMFM) Add/Delete a Call Treatment Setting the number of rings before FMFM activates 4.6 Forum Net Etiquette Searching !! Posting a TOPIC (provide DETAILS and a DESCRIPTIVE TITLE) Choosing an appropriate forum for new posts Notification of Replies Contacting other MyTBB Portal Users Forum 'User Preferences' and Views 4.7 Options 911 Service Settings - View & Change Setting the Codecs for TBB Call Quality & Faxing Web Profile The Portal Password (also used for Remote Phone) 6. TROUBLESHOOTING How do I recover my D-Link after Feb 6/07 outage? Email does not work when using DVG ATA No Dial TONE / DVG Alarm Status LED Flashing Red Verifying Cables & Jacks Error 0050 Have Dial Tone, but cannot make a call ! You can make outgoing calls, but cannot receive incoming calls ! TBB Line works, but phones do not ring ! Your CallerID (CLI) is Masked (does NOT show your TBB #) Phone rings after you hangup - No one there ? Degraded Call Quality: Static, Choppy, Breaks-up, Drops Test the ATA using another BROADBAND connection 2.4G Cordless phones are choppy Call drops/disconnects randomly - Unstable ISP connection? Issues with SHAW CABLE Issues when the ATA is behind (certain) routers Call drops/disconnects after 5 minutes - Bell Sympatico SS5200 modem/router? Call disconnects after 3 hours Using Call Forwarding or SpeedDial (with PINs or Extension numbers) Problems dialing TBB NUMBER -or- FROM TBB LINE to certain numbers P2P users Echoes...Echoes...Echoes !! Chirps and Squelches Caller ID (CLI) display works on some phone jacks and not on others Why do some incoming calls go straight to Voicemail Why are unanswered calls forwarded to my cell phone not sent to voice mail? VoiceMail Message Waiting Indicator (VMWI) won't turn off ! Primus/TBB system status page 6.1 Internet Connection and ISP Latency, jitter, and packet loss and how they affect my calls Another explanation: Latency and JITTER Determining the JITTER on your ISP connection Debugging with Ping Debugging with Traceroute What are the IP addresses of Primus' VoIP (Call Agent - CA) servers? Internet connection keeps dropping - DSL Broadband connection 7. VOICE over INTERNET PROTOCOL (VoIP) VoIP: A more technical definition ATA/Gateway: A brief description Issues affecting VoIP traffic 911 Service Issues Acronyms and Glossary Links 7.1 VoIP Equipment Providers D-Link Linksys (Cisco) Comprehensive listing with links 7.2 Resources on the WWW TestYourVoIP.com Digital Home Canada BroadbandMarket Canada VoIP Troubleshooter.com VoIP-Info.org VoIP-Calculator.com Canadian Radio-Television and Telecommunications Commission (CRTC) Canadian Number Administrator Local calling guide Understanding Data Throughput in a DOCSIS World Configuring Routers and Firewalls: Ports, DMZ... login and you can contribute to the FAQ

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