1. GENERAL INFORMATION
Except where overridden by the Terms and Conditions of DSLReports.com, this FAQ is Copyright © 2005 under the Open Publication License. This license has been derived from v1.0 of the Open Publication License and tailored by the editors to limit commercial use or redistribution of this FAQ.
Basically, if you reproduce any portion of this FAQ, please link back to it (www.dslreports.com/faq/primustbb) and give credit to its editors and DSLReports.com. We've worked really hard on this for free, so any commercial use is prohibited unless you're prepared to compensate us for our work. For any potential commercial use, please first contact the editors through the DSLReports.com site (editors are listed at the top of the Primus TBB FAQ front page).
Any and all use of this FAQ is also governed by the DSLReports.com Terms and Conditions. It's hosted on their site and they call the shots.
Open Publication License (revised)
from v1.0, 8 June 1999
I. REQUIREMENTS ON BOTH UNMODIFIED AND MODIFIED VERSIONS
The Open Publication works may be reproduced and distributed in whole or in part, in any medium physical or electronic, provided that the terms of this license are adhered to, and that this license or an incorporation of it by reference (with any options elected by the author(s) and/or publisher) is displayed in the reproduction.
Proper form for an incorporation by reference is as follows:
Copyright (c) 2005 by Stephen Sutherland and John Netto. This material may be distributed only subject to the terms and conditions set forth in the Open Publication License, v1.0 or later (the latest version is presently available at http://www.opencontent.org/openpub).
The reference must be immediately followed with any options elected by the author(s) and/or publisher of the document (see section VI).
Commercial redistribution of this material is not permitted.
Any publication in standard (paper) book form shall require the citation of the original publisher and author. The publisher and author's names shall appear on all outer surfaces of the book. On all outer surfaces of the book the original publisher's name shall be as large as the title of the work and cited as possessive with respect to the title.
The copyright to each Open Publication is owned by its author(s) or designee.
III. SCOPE OF LICENSE
The following license terms apply to all Open Publication works, unless otherwise explicitly stated in the document.
Mere aggregation of Open Publication works or a portion of an Open Publication work with other works or programs on the same media shall not cause this license to apply to those other works. The aggregate work shall contain a notice specifying the inclusion of the Open Publication material and appropriate copyright notice.
SEVERABILITY. If any part of this license is found to be unenforceable in any jurisdiction, the remaining portions of the license remain in force.
NO WARRANTY. Open Publication works are licensed and provided "as is" without warranty of any kind, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose or a warranty of non-infringement.
IV. REQUIREMENTS ON MODIFIED WORKS
All modified versions of documents covered by this license, including translations, anthologies, compilations and partial documents, must meet the following requirements:
1. The modified version must be labeled as such.
2. The person making the modifications must be identified and the modifications dated.
3. Acknowledgement of the original author and publisher if applicable must be retained according to normal academic citation practices.
4. The location of the original unmodified document must be identified.
5. The original author's (or authors') name(s) may not be used to assert or imply endorsement of the resulting document without the original author's (or authors') permission.
V. GOOD-PRACTICE RECOMMENDATIONS
In addition to the requirements of this license, it is requested from and strongly recommended of redistributors that:
1. If you are distributing Open Publication works on hardcopy or CD-ROM, you provide email notification to the authors of your intent to redistribute at least thirty days before your manuscript or media freeze, to give the authors time to provide updated documents. This notification should describe modifications, if any, made to the document.
2. All substantive modifications (including deletions) be either clearly marked up in the document or else described in an attachment to the document.
3. Finally, while it is not mandatory under this license, it is considered good form to offer a free copy of any hardcopy and CD-ROM expression of an Open Publication-licensed work to its author(s).
VI. LICENSE OPTIONS
The author(s) and/or publisher of an Open Publication-licensed document may elect certain options by appending language to the reference to or copy of the license. These options are considered part of the license instance and must be included with the license (or its incorporation by reference) in derived works.
A. To prohibit distribution of substantively modified versions without the explicit permission of the author(s). "Substantive modification" is defined as a change to the semantic content of the document, and excludes mere changes in format or typographical corrections.
To accomplish this, add the phrase `Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder.' to the license reference or copy.
B. To prohibit any publication of this work or derivative works in whole or in part in standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.
To accomplish this, add the phrase 'Distribution of the work or derivative of the work in any standard (paper) book form is prohibited unless prior permission is obtained from the copyright holder.' to the license reference or copy.
by Styvas edited by canoe The FAQ is intended for (potential) TBB Users as a General Reference and User Guide to supplement what is provided by Primus and the MyTBB Forums.
last modified: 2005-05-20 22:23:58
It deals primarily with TBB features, equipment, and issues. This includes:
•A background on Primus TBB
•The ATA's extended (available) features
•Installation procedures - including typical ATA configurations
•A Feature User Guide
•A Reference Manual to the MyTBB Portal
•TroubleShooting issues, tips and solutions
•Links to other references/sources
A basic understanding of Networking is required in some sections of the FAQ. In the worst case, you can always Google it! or post a query in the Forums.
The PrimusTBB FAQ is NOT GENERALLY meant to answer any questions related to any of the following:
•ISPs and connections
•Networking/ I.T. - LAN configurations
•Routers & Switches
•Running servers within a LAN
Not even your ISP will provide more than basic Networking tech support; they usually do not help beyond getting you connected to their network and surfing!
If you do have a complicated LAN setup, please consult your local networking services company, a friendly geek or family member, or post a question to the variety of Online Forums available for each topic, including getting some help from within the MyTBB Portal.
last modified: 2005-07-13 14:58:06
The information provided in this FAQ is not provided by Primus, except where excerpts from the Primus website are included. Exerpts from the Primus website may or may not be complete, or current--please consult the Primus
website for the most current and accurate information. The editors of this FAQ do not work for Primus and have no affiliation with Primus other than being users of their TalkBroadband service.
The editors do not take responsibility or accept any liability for any lack of functionality or damage to TalkBroadband equipment due to users following suggestions made on this site. Any action taken on the basis of questions and answers posted in this FAQ is at the sole risk of the reader. The information provided is relevant only to the Primus Canada TalkBroadband service. In addition, readers are reminded that subscribing to the TalkBroadband service entails agreement to the Primus Canada Terms and Conditions
. We can not guarantee that applying the information contained in this FAQ will comply with Primus' Terms and Conditions
and accept no liability for any action taken by Primus against users who breach those terms on the basis of information obtained from this FAQ or from any other source.
While it is possible that suggestions here will work with other VoIP providers' services or equipment, the editors can not recommend, nor do they take any responsibility or accept any liability for any damage or lack of functionality caused by applying the information contained in this FAQ.
We will do our best to ensure that information posted in this FAQ is as current and accurate as possible; however, we can not guarantee this to be the case and take no responsibility for any errors or omissions.
In short:By viewing the questions and answers contained in this FAQ (either on this website, or by way of any digital or physical reproduction), you are releasing the editors and contributors and their spouse, heirs, executors, administrators, legal representatives and assigns from all manner of actions, causes of action, debts, accounts, bonds, contracts, claims and demands for or by reason of any damage, loss or injury to person and property which has been or may be sustained as a consequence of applying the information contained in this FAQ.
by Styvas edited by canoe
last modified: 2005-05-20 22:24:03
•Primus provides a basic FAQ
on their website and a second more detailed FAQ
on the Primus support site.
•For those with a My TalkBroadband Service
portal account there is also a FAQ forum
(although the information found there is limited to portal features and their usage).
Some of the questions and answers in this DSLReports FAQ have been taken from the Primus FAQ.
last modified: 2006-03-20 01:01:01
The following is an Allstream press release
Allstream Launches VoIP Access Service
TORONTO, July 7, 2004 /CNW/ -- Allstream, a leading communication solutions provider, today announced the launch of its Voice Over Internet Protocol Access (VoIP Access). This solution will enable service providers to connect their self-managed VoIP solutions to the Public Switched Telephone Network (PSTN). As part of Allstream's comprehensive Connectivity portfolio, VoIP Access enables service providers to penetrate local residential and Small Office, Home Office (SOHO) markets utilizing Allstream's extensive network infrastructure.
Built into VoIP Access are all of the vital ancillary services required by users in addition to reliable connectivity to the local network. It is the first service in Canada to offer full ancillary services including 9111, 711, 411, Local Number Portability (LNP) and Operator services to VoIP service providers. Moreover, customers can also add or supplement their offerings by taking advantage of other Allstream services such as Long Distance, Calling Card and Internet. Allstream has the network coverage to provide these services in major markets across Canada. The launch of this product is one part of a significant expansion to Allstream's wholesale market service portfolio and positions Allstream to support Cable and Internet Service Providers' entry into the Residential VoIP market.
"Allstream's VoIP Access enables service providers to easily expand their solutions portfolio, offering enhanced voice services to their customers," said Ron McKenzie, Executive Vice President, Marketing and Business Development, Allstream.
One of the first early adopters of this service is PRIMUS Canada, which offers one of Canada's leading VoIP phone services, TalkBroadband(TM), to business and residential customers coast-to-coast.
"PRIMUS Canada has a long-standing relationship with Allstream and we are pleased to be using their VoIP Access service to support TalkBroadband," said Ted Chislett, President, PRIMUS Canada.
Allstream's VoIP Access offers the following advantages to service provider customers:
- A full range of Competitive Local Exchanged Carrier (CLEC) services. This includes vital services like 911, 711, 411, LNP, a basic directory listing and operator services;
- Connectivity to the PSTN and to the LD and Internet networks;
- Addition of Local services to their portfolios that will enable them to tap into new revenue streams, strengthen customer relationships and reduce churn;
- Simplified national deployment by working with one provider for all locations;
- Effective order submission, reducing turnaround time and cost;
- and, Billing reconciliation at the Calling Party Number (CPN) level.
For more information about Allstream's VoIP Access service or its overall Connectivity portfolio, please contact 1-866-288-8898 or visit our website at www.allstream.com
Allstream is a leading communication solutions provider with a world- class portfolio of Connectivity, Infrastructure Management and IT Services. Focused on the business market, Allstream collaborates with customers to create tailored solutions that meet their unique needs and help them compete more effectively. Spanning more than 18,800 kilometres, Allstream has an extensive broadband fibre-optic network and the greatest reach of any competitive communication solutions provider in Canada, and provides international connections through strategic partnerships and interconnection agreements with other international service providers. Allstream is a division of MTS Allstream Inc., Canada's third largest communications provider with 7,000 dedicated employees focused on delivering outstanding value to its customers. MTS is a public company with its stock traded on the Toronto Stock Exchange under the symbols MBT and MBT.B. For more information about MTS, please visit: www.mts.ca
911 service is only available to customers with a fixed address and a telephone number associated with the customer's serving public service answering point (PSAP).
by Styvas edited by canoe
last modified: 2005-07-21 16:54:13
The following is quoted from www.stikeman.com/newslett/TelJun04.htm
The CRTC initiated its VoIP proceeding in early April 2004, with the issuance of Telecom Public Notice CRTC 2004-2 (PN 2004-2). This proceeding was prompted by four developments. The first is the CRTC’s recognition that VoIP services have significantly evolved. Originally, this technology allowed users to make and receive calls with a computer over the Internet only when all parties on the call used the same peer-to-peer (P2P) software and the service did not connect to the telephone system. VoIP services are now available that provide subscribers with access to and from the PSTN and that use telephone numbers conforming with the North American Numbering Plan (i.e., a three-digit area code, followed by a three-digit number corresponding to a local exchange, followed by a four-digit number). Second, the CRTC also recognizes that the modern forms of VoIP are currently available in Canada from service providers such as Primus Canada and Vonage. Finally, PN 2004-2 responds to two recent requests for rulings: a November 2003 Bell Canada application requesting the CRTC, among other things, address the rules that govern providers of VoIP services, and a January 2004, Call-Net Enterprises Inc. application requesting that the CRTC investigate the Canadian VoIP service of Primus Canada to ensure compliance with applicable regulatory requirements.
The CRTC expresses a number of preliminary views in PN 2004-2 about how it proposes to regulate VoIP services and seeks comments on these views. For example, in the Commission’s preliminary view, VoIP services are functionally the same as traditional telephone service because it allows users to call and or receive calls from any telephone with access to the PSTN anywhere in the world. Citing its principle of "technical neutrality" (meaning that the same regulatory rules apply to like services, irrespective of their underlying technologies) the CRTC’s preliminary view is that VoIP services (and service providers) should be regulated according to the CRTC’s existing rules. In other words, the regulatory rules for VoIP-based services would depend on the category of service provider (i.e., incumbent local exchange carrier (ILEC), competitive local exchange carrier (CLEC) or reseller), the nature of the telecom service and the geographic area in which the service is provided. For example, when an ILEC provides a local VoIP service in its traditional home territory, it would be required to do so under a CRTC-approved tariff, whereas a local VoIP service provided by a CLEC would not.
Among the other preliminary views about VoIP expressed by the CRTC are the following:
- Where VoIP technology is used to provide services forborne from CRTC regulation (i.e., long distance) VoIP service would similarly be forborne.
- Revenues from VoIP services would be subject to "contribution" (the subsidy collected as a percentage from telecommunications service revenues that is used to subsidize the cost of local telephone service in high-cost serving territories).
Other decisions and announcements continue to come from the CRTC
on an infrequent basis, including a recent decision regarding VoIP providers and 911 service.
The following is from the latest decision on VoIP by the CRTC:
May 12th, 2005
CRTC decides on limited regulation for VoIP
telephone services to foster competition
OTTAWA-GATINEAU — The Canadian Radio-television and Telecommunications Commission (CRTC) today determined that it would regulate Voice over Internet Protocol (VoIP) service only when it is provided and used as local telephone service.
This decision will further the goal of building sustainable competition in local telephone markets. Under this decision, incumbent local exchange carriers – those with market power – cannot price their local VoIP services below cost to stifle competition.
The Commission's mandate includes creating regulatory conditions that allow competition to grow. As each telecommunications market becomes sustainably competitive, the CRTC then refrains – or forbears – from regulating that market.
Local telephone markets are among the few remaining telecommunications markets in Canada that are regulated by the CRTC. The CRTC opened these markets to competition in 1997. The continued regulation of the incumbent local exchange carriers reflects the fact that they continue to have market power and competition is not yet entrenched in those markets.
“We believe that VoIP represents a key moment in the evolution of local exchange telephone services,” said Charles Dalfen, Chairman of the CRTC. “This is precisely the moment when Canada needs a regulatory framework that will provide the quickest road to competition.”
Fostering competition in local telephone services
This decision is a critical element in furthering the Commission's mandate to create conditions for sustainable competition in local exchange telephone markets. In recent weeks, the CRTC also announced that it would:
- Accelerate its response to applications for retail tariffs on local service by incumbents, so they can respond more quickly to customer demand.
- Set criteria for forbearing from regulating the local exchange services market.
- Allow regulated telephone companies to offer promotions to customers in local markets, subject to certain safeguards.
“Why did we find that VoIP is a telephone service? Because Canadians use it as a telephone service, it's being sold as a telephone service and it functions as a telephone service,” said Charles Dalfen. “It provides two-way real-time voice communications to and from anyone with a telephone number on the public switched telephone network anywhere in the world. This decision is consistent with the focus in the Telecommunications Act on services rather than technologies.”
VoIP services under offer at this time are not materially different than primary exchange services – the kind of local telephone service now in general use. VoIP lacks the characteristics of a new service because:
No regulation of the Internet
- Many customers regard VoIP telephony as the equivalent or a close substitute for primary exchange services, making it unlikely that most consumers or businesses would have both VoIP and traditional phone service.
- Most companies selling VoIP services offer them with the same core attributes as local exchange services. VoIP may offer certain distinct features, but these do not define it as an entirely different kind of communications service.
The decision is consistent with previous Commission decisions not to regulate retail Internet services. The decision also means that the CRTC will not regulate computer-to-computer (peer-to-peer) VoIP services which reside solely on the Internet.The beginning of a process
This decision also comes at the beginning of a broader process that aims ultimately to eliminate price regulation in local telephone service, including VoIP.
The CRTC issued a public notice on April 28, 2005 (Public Notice CRTC 2005-2) seeking comments on how to reduce the regulation of residential and business local exchange telephone services, as competition becomes sustainable in those markets.
“Our goal is not to regulate,” Mr. Dalfen said. “Our goal is to not have to regulate. And once there is sustainable competition in local markets, we will not do so.”
The Canadian Radio-television and Telecommunications Commission is an independent public authority that regulates and supervises broadcasting and telecommunications in Canada.
The most recent decision of the CRTC affecting VoIP services in Canada came in regards to 9-1-1 service. The decision (quoted below) can be found here
April 4th, 2005
CRTC Decision on 9-1-1 Emergency Services for
VoIP Service Providers
OTTAWA-GATINEAU — The Canadian Radio-television and Telecommunications Commission (CRTC) today announced a decision that addresses the requirements for voice over Internet protocol (VoIP) service providers to offer emergency 9-1-1 service.
In this decision, the Commission requires VoIP service providers who provide fixed VoIP service to provide the same level of 9-1-1 emergency service that is provided by the incumbent telephone companies to their existing customers (either Enhanced 9-1-1 or Basic 9-1-1 service), within 90 days from the date of this decision.
The Commission requires VoIP service providers providing either nomadic VoIP service or foreign exchange VoIP service to implement, within 90 days of the date of this decision, an interim solution which provides a level of service comparable to Basic 9-1-1 service.
The different types of VoIP services and Enhanced and Basic 9-1-1 services are explained below.
In addition to the above service requirements, the Commission also requires all VoIP service providers to provide customers with notification, both before service commencement and during service provision, regarding any limitations associated with their emergency 9-1-1 service. The VoIP service providers must also secure the customer’s express acknowledgement that they are aware of these limitations, prior to providing this type of service.
VoIP service providers must notify customers of all limitations on emergency services before commencement of service to them. This information must be provided to them in the marketing material used for television, radio and printed media; in the terms and conditions of service; in on-line material; through their customer service representatives; in their service contracts and in their starter kits. Where service limitations exist, the Commission also requires that all VoIP providers provide on-going customer notification during service provisioning, by issuing warning stickers to be affixed to telephone sets, through any subsequent advertising and in billing inserts.
The CRTC Interconnection Steering Committee (CISC), composed of CRTC staff and industry, consumer and emergency services representatives, has been asked to resolve the challenges related providing Enhanced 9-1-1 and Basic 9-1-1 service with nomadic and foreign exchange VoIP services. Specific timeframes have been established for when CISC is required to report to the Commission on possible solutions and recommendations to solve the 9-1-1 issues.
Types of VoIP Services
There are currently three different types of VoIP service offered to customers: fixed, nomadic and foreign exchange. Users of fixed VoIP service can only place a telephone call from the location where their service is is being provided. Users of nomadic VoIP service can make calls from any location where users can get access to Internet service. Foreign exchange VoIP service allows users in one exchange to receive telephone calls dialled as local calls in another exchange that they have selected (e.g. a customer located in Ottawa with a Halifax local telephone number).
Existing Enhanced and Basic 9-1-1 Services
The existing local telephone network currently provides for two types of 9-1-1 service: Enhanced 9-1-1 (E9-1-1) service and Basic 9-1-1 service. Enhanced 9-1-1 service automatically sends customer location information to an emergency centre where an operator dispatches a response service. Basic 9-1-1 service connects the caller to a central call centre which then connects the call to the correct emergency response centre, at which point the caller must identify his or her location in order for an emergency response service to be dispatched.
The Canadian Radio-television and Telecommunications Commission is an independent public authority that regulates and supervises broadcasting and telecommunications in Canada.
As is discussed under »Primus TalkBroadband VoIP FAQ
, this decision has resulted in changes to the way in which Primus handles calls to 9-1-1 via the TalkBroadband service. Please see the referenced FAQ section for further details.
last modified: 2005-09-08 19:40:08
This FAQ would not have been possible without the contributions of many people. Because any specific FAQ entry may have multiple contributors that can change as updates and edits are made, we have chosen not to list each individual contributor alongside each entry. Below are the user names (not necessarily associated with DSLReports.com user names) of those whose contributions to this FAQ and to the Primus user forum have allowed us to put this together.
If you feel that your contribution has been overlooked and wish to be included in this list. Please do not hesitate to contact us here ( canoe
) or via the Primus user forum. We will be pleased to give each of you the credit you deserve.
If you are a DSL/BroadbandReports user and would like your username linked to your BBR profile (e.g. Styvas
) just let us know.
last modified: 2007-05-03 15:13:22