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3.2 Voice Mail
•Dial from any other phone: call your TBB number and when your VoiceMail answers, press star (*) - before the message ends - and follow the prompts. You will incur TOLL charges, if any are applicable.
•Away from home/travelling - from Remote Phone - which can usually be TOLL FREE in most major Canadian cities.
•Through the MyTBB Web Portal.
•By having a VoiceMail audio file emailed to you.
If you do not have the VoiceMail feature or it has not been activated, you will not get any prompts; please contact Primus TBB Customer Service to activate this feature.
Your default initial VoiceMail password is the last 4 digits of your Primary TBB #.
Your mailbox can hold a maximum of 50 messages of 5 minutes per message.
You do not want to listen to the timestamp, phone number, or some messages?
If you wish to skip the message envelope (timestamp, phone number, etc.) or the message itself, simply press the pound (#) key during playback.
got feedback?Accessing VoiceMail.
However, when away from your TBB line, whether in the same city or travelling elsewhere, you can access your VoiceMail by any of the following options:
•The first is to call your own TBB line. Once the voice mail message begins to play, simply press star (*), as described in Accessing VoiceMail. You will incur TOLL charges, if any are applicable.
•The second option is to access your TBB line via the Remote Phone feature. This can be done using calls placed with Local Access Numbers OR MyTBB Portal Access. This is especially useful if a call to your TBB number would incur TOLL/Long Distance charges.
Once you have a dial tone, you may simply press *98 -- the same as you would from your TBB line.
If Password required to access Voice Mail is unchecked, you will not be required to enter your password to access voice mail as, for all intents and purposes, you are physically at your TBB handset.
got feedback?TBB Portal Concierge TAB: Call Forward screen by setting Call Answer Ring Time as described below.
•Calculate about 5 seconds for each ring; thus 3 rings requires about 15 seconds.
got feedback?voicemail operations guide can be downloaded from this Primus webpage. Please note that Adobe Reader or other compatible PDF reader or plug-in is required for viewing the 'Voicemail Guide' file.
If you have any new messages waiting when you access your voice mail (either from your TBB handset, or via Remote Phone) they will be announced and begin to play immediately.
If you have no new or skipped messages you will be presented with the menu options.
The menu options available at this time are as follows:
got feedback?access your VM and follow the prompts.
You can record a 'Busy Greeting' in addition to a 'No Answer' greeting.
•If you wish to skip the message envelope (timestamp, etc.) or the message itself, simply press the pound (#) key during playback.
When the Custom Operator Number is defined, if a caller presses '0' during the VoiceMail greeting playback, the call will be transferred to it. It is your prerogative as to whether you:
The caller can leave you a messsage first before pressing '0'. However, once transferred, the caller will no longer be able to leave a VoiceMail on TBB. Unless you have a separate VoiceMail system at your defined number, the caller will have to call you back.
Setting the Custom Operator Number
It should be specified preferably as 10 digits; long distance charges may apply to your TBB account if the number is prefixed with a "1".
1See Email Forwarding & Notifications (Phone, Pager, Cell Text Messaging) for an explanation of the other selections visible.
got feedback?Call Answer Ring Time (in CONCIERGE Call Forward), before going to VM.
Alternatively, when travelling, you can sometimes use A Back Door - Accessing Voicemail from Remote Phone; with no TOLL charges at all.
Toll Saver traditionally means that your phone will ring at least two fewer times before going to VM, if there are new messages in the VM box. This means that if you are calling long distance to access your VM, you can hang up after the minimum number of rings and not incur any Toll Charges since you know there are no new voicemails.
For example, if you have no new VM messages, and until one is left, the phone will always ring four times before going to VM. However, once any message is left, all calls will only ring twice (the minimum) before going to VM.
There is no setting to disable TBB VoiceMail.
However you can delay the TBB VoiceMail to always let your answering machine pickup first as follows:
•Set your answering machine to pickup after let's say 4 rings.
•Now set TBB VoiceMail to pickup after TWO MORE rings than your machine - 6 in this case.
If the answering machine is off (power outage etc) or your line/ISP is down, then TBB VoiceMail will answer the call (a convenient backup feature).
I would like to disconnect the TBB voice mail and use my answering machine. I have my answering machine set to 6 rings and the TBB voice maiil set at 99 rings. The only problem is if your phone is in in use and someone calls they are sent directly to the TBB voice mail. I find it inconvenient (and sometimes forget)to check the TBB voice mail. There are a few times when caller have said--- I left a message on voice mail a few days ago. ( Why didn't you return my call!)