dslreports logo
    All FAQs Site FAQ DSL FAQ Cable Tech About DSL Distance DSL Hurdles »»


3.2 Voice Mail

You can access your VoiceMail:

    From your TBB phone: dial *98 and following the prompts.

    Dial from any other phone: call your TBB number and when your VoiceMail answers, press star (*) - before the message ends - and follow the prompts. You will incur TOLL charges, if any are applicable.

    •Away from home/travelling - from Remote Phone - which can usually be TOLL FREE in most major Canadian cities.

    •Through the MyTBB Web Portal.

    •By having a VoiceMail audio file emailed to you.

If you do not have the VoiceMail feature or it has not been activated, you will not get any prompts; please contact Primus TBB Customer Service to activate this feature.

Your default initial VoiceMail password is the last 4 digits of your Primary TBB #.
  • The first time you access VoiceMail, it will request you to enter your (default) VoiceMail password. It then immediately announces that this password has expired and waits for you to enter a NEW 4 digit password.

  • The password will always be prompted for when accessing VoiceMail through a phone line. This password prompt can be suppressed ONLY for access from the TBB line to which it is registered, by unchecking "Password required to access Voice Mail" in the TBB Portal OPTIONS Web Profile.

  • If you ever forget your VoiceMail password, you must contact Primus TBB Customer Service to reset it.

  • Note that the VoiceMail password is distinct from the MyTBB Portal password which is also used to login to Remote Phone Local Access. It is recommended that these passwords be different.

Your mailbox can hold a maximum of 50 messages of 5 minutes per message.

You do not want to listen to the timestamp, phone number, or some messages?
If you wish to skip the message envelope (timestamp, phone number, etc.) or the message itself, simply press the pound (#) key during playback.

by canoe See Profile
last modified: 2007-02-12 11:29:05

To retrieve voice mail, Primus utilizes the common method which is to dial *98 from your TBB line as described in Accessing VoiceMail.

However, when away from your TBB line, whether in the same city or travelling elsewhere, you can access your VoiceMail by any of the following options:

•The first is to call your own TBB line. Once the voice mail message begins to play, simply press star (*), as described in Accessing VoiceMail. You will incur TOLL charges, if any are applicable.

•The second option is to access your TBB line via the Remote Phone feature. This can be done using calls placed with Local Access Numbers OR MyTBB Portal Access. This is especially useful if a call to your TBB number would incur TOLL/Long Distance charges.

Once you have a dial tone, you may simply press *98 -- the same as you would from your TBB line.

If Password required to access Voice Mail is unchecked, you will not be required to enter your password to access voice mail as, for all intents and purposes, you are physically at your TBB handset.

by canoe See Profile
last modified: 2005-07-17 19:29:49

This can be done in the TBB Portal Concierge TAB: Call Forward screen by setting Call Answer Ring Time as described below.

•Calculate about 5 seconds for each ring; thus 3 rings requires about 15 seconds.

by canoe See Profile
last modified: 2005-06-25 23:12:02

There is only one VoiceMail box per Primary TBB account (line).

by canoe See Profile
last modified: 2005-06-25 23:11:24

A fairly detailed voicemail operations guide can be downloaded from this Primus webpage. Please note that Adobe Reader or other compatible PDF reader or plug-in is required for viewing the 'Voicemail Guide' file.

If you have any new messages waiting when you access your voice mail (either from your TBB handset, or via Remote Phone) they will be announced and begin to play immediately.

If you have no new or skipped messages you will be presented with the menu options.

The menu options available at this time are as follows:
  • Press '1' to play your Inbox messages

    This will playback any new or skipped messages that are currently in your Inbox.

  • Press '2' to Compose a message

    Composing a message allows you to pre-record a message that will be sent to an individual TBB subscriber, or to a list of subscribers saved in a Personal Distribution Group.

  • Press '3' to play your Saved messages

    Pressing this button will play back any new or skipped messages, and then move on to saved messages. In the absence of new or skipped, this option will proceed directly to saved messages.

  • Press '4' to play back your Personal Greeting

    This option will allow you to playback the personal greetings that you have recorded for 'No Answer', 'Do-not-Disturb', "Busy', or your recorded name.

  • Press '5' to record your Personal Greeting

    This option will allow you to change the recordings that you previously set for 'No Answer', 'Do-not-Disturb', 'Busy', and your recorded name.

  • Press '6' to access your Personal Distribution Group

    This option allows you to establish a list of TBB telephone numbers to which you can broadcast pre-recorded messages (or to which you may foward new or saved messages).

  • Press '7' to change your Password

    The password that is set or changed via this menu option is for the voicemail system only (changing this does not affect your MyTBB Portal password, which also acts as your Remote Phone password). It is possible to require that this password always be entered when accessing the voicemail system. You may enable this option using the Web Portal Profile under the Options tab.

  • Press '8' to hear or change your Custom Operator Number

    Your Custom Operator Number (or Zero Out Number) is the telephone number to which a caller may be transferred by pressing '0' during the VoiceMail greeting playback. User experience would seem to indicate that an area code is required for successful operation of this function (e.g. 780-555-1111 vs. 555-1111).

    It is possible to enter a long distance number as your Zero Out Number, but long distance charges will apply (see Long Distance Charges for further information on how and when you will be billed for transferred calls).

  • To Exit press the star (*) key

    In some cases, pressing star (*) will return you to a previous menu. Pressing star (*) from the main menu will exit you from the system (although you will not hear a 'goodbye' message, only dead air).

by Styvas See Profile
last modified: 2008-07-26 12:36:59

To record your own greetings, access your VM and follow the prompts.

You can record a 'Busy Greeting' in addition to a 'No Answer' greeting.

by canoe See Profile
last modified: 2005-06-25 23:11:32

•VM timestamps are based on your primary TBB number's geographical location - a TBB line within the 514 area code uses Montreal time, regardless of where it is physically located. If you are in Hawaii using a Montreal TBB number - your VM uses Montreal time.

•If you wish to skip the message envelope (timestamp, etc.) or the message itself, simply press the pound (#) key during playback.

by canoe See Profile
last modified: 2005-06-25 23:11:37

Personal Distribution Groups is a way to send one voice mail to a group of TBB users who also have voice mail. The advantage is that you can send to everyone on the list at the same time without having to call each and every person.

by canoe See Profile
last modified: 2005-06-25 23:11:41

The Custom Operator Number (aka Zero Out Number) can typically be your cell phone number, direct dial office number, or any number you may wish to use.

When the Custom Operator Number is defined, if a caller presses '0' during the VoiceMail greeting playback, the call will be transferred to it. It is your prerogative as to whether you:

  • provide a VoiceMail Greeting such as "You can try to contact me by pressing '0' now"

  • or simply letting selective people know in advance about the feature (no explicit info in the greeting).

The caller can leave you a messsage first before pressing '0'. However, once transferred, the caller will no longer be able to leave a VoiceMail on TBB. Unless you have a separate VoiceMail system at your defined number, the caller will have to call you back.

Setting the Custom Operator Number

  • Access your VoiceMail through a phone and follow the prompts (i.e. you can 'Hear' or 'Change' the Custom Operator Number).

  • Through the Portal on the Notifications link (under the 'Voice Mail' TAB)1.

    It should be specified preferably as 10 digits; long distance charges may apply to your TBB account if the number is prefixed with a "1".

    1See Email Forwarding & Notifications (Phone, Pager, Cell Text Messaging) for an explanation of the other selections visible.

    by canoe See Profile
    last modified: 2005-07-05 13:30:15

    There is currently no Toll Saver option with TBB. The TBB phone will always ring for the specified time as set by Call Answer Ring Time (in CONCIERGE Call Forward), before going to VM.

    Alternatively, when travelling, you can sometimes use A Back Door - Accessing Voicemail from Remote Phone; with no TOLL charges at all.

    Toll Saver traditionally means that your phone will ring at least two fewer times before going to VM, if there are new messages in the VM box. This means that if you are calling long distance to access your VM, you can hang up after the minimum number of rings and not incur any Toll Charges since you know there are no new voicemails.

    For example, if you have no new VM messages, and until one is left, the phone will always ring four times before going to VM. However, once any message is left, all calls will only ring twice (the minimum) before going to VM.

    by canoe See Profile
    last modified: 2005-07-12 14:26:37

    (Assuming you have the Ultimate or Unlimited Bundle and want the other features - VM is only provided with the Basic Bundle if you pay extra for it.)

    There is no setting to disable TBB VoiceMail.

    However you can delay the TBB VoiceMail to always let your answering machine pickup first as follows:

    •Set your answering machine to pickup after let's say 4 rings.

    •Now set TBB VoiceMail to pickup after TWO MORE rings than your machine - 6 in this case.

    If the answering machine is off (power outage etc) or your line/ISP is down, then TBB VoiceMail will answer the call (a convenient backup feature).

    Feedback received on this FAQ entry:
    • I would like to disconnect the TBB voice mail and use my answering machine. I have my answering machine set to 6 rings and the TBB voice maiil set at 99 rings. The only problem is if your phone is in in use and someone calls they are sent directly to the TBB voice mail. I find it inconvenient (and sometimes forget)to check the TBB voice mail. There are a few times when caller have said--- I left a message on voice mail a few days ago. ( Why didn't you return my call!)

      2010-11-25 18:24:44

    by canoe See Profile
    last modified: 2005-07-08 12:04:56