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| | | | FAQ Revisions | Editors: Styvas  , canoe
Last modified on 2008-07-26 12:39:34
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3. USER GUIDE·Messages you may hear when you pick up the Phone
·Music On Hold
·Enhanced Call Waiting
·Remote Access: with TBB Local Access Numbers (in major Canadian cities)
·Remote Access: with MyTBB Portal Access (from anywhere)
·Ring multiple Phones - after your TBB line rings (unanswered)
·Ring TBB and another number (in sequence)
·Forwarding TBB line at specified times
·Blocking TBB line from ringing at specified times
·Disabling VoiceMail (aka Call Answer)
·Disable CALL WAITING: Generate BUSY TONE instead
·Disable CALL WAITING (using Do-Not-Disturb)
·Blocking all INCOMING calls except those CallerIDs you really want
·Blocking OUTGOING Calls - Network Class of Service (NCOS)
·Blocking OUTGOING Calls using ACR
·How To Determine Service Status ?
| | | In some situations with the DLINK DVG1120 ATA, when you pick up the phone, you will first hear a message (repeated three times), a slight pause, and then dialtone (see exception below). These messages are reminders for features that you have enabled. Note that apart from the exception, you can dial a number at any point - and do not have to wait for dialtone to place your call.
"Forward, Forward, Forward" means that you have manually enabled Call Forward either via *72 or through the MyTBB Portal.
"Private, Private, Private" means that you have manually enabled *04 Do-Not-Disturb.
"Remote, Remote, Remote" means that you have manually enabled Remote Phone.
You will NOT hear dialtone if either the Remote Phone is being used at the time; or a Local Access number is being used with the TBB number and password. In this case, you will not be able to make another TBB call until the Remote Phone or Local Access call is completed.
# WHEN you have NO features activated, Dial tone is generated by the ATA (both the DLINK DVG and the LINKSYS SPA).
Test this by picking up your phone and watch the ethernet leds on your **modem** (assuming you have nothing running on your network). It will blink when you pickup, blink for every digit your dial, and then blink continuously ONLY when you hear ringing tone. Prior to the continuous blinking, the Dial tone you hear is coming from the DLINK DVG1120 or LINKSYS SPA2100.
# WHEN you HAVE features activated on the DLINK DVG, the Dial tone sound mixed with the "remote..", "forward..", "private.." messages is generated by the TBB servers. Pickup the phone and you will see the modem ethernet light blink continuously right away.
# WHEN you HAVE features activated on the LINKSYS SPA, you will only hear the "Remote..", "private..", "forward.." messages when you ACTIVATE the feature through the phone. Thereafter, when you pickup the phone, you only hear dialtone.
Not being able to hear the messages upon phone pickup with the SPA2100 is a limitation of the SIP protocol - the DVG uses the MGCP protocol.
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by canoe
last modified: 2007-04-22 19:23:10 | | | Music On Hold plays generic "elevator music" which your callers hear, when an active call is placed "on hold".
An active call is placed "on hold" when you use the "flash/link" button (on your phone - or quickly depressing and releasing the switch-hook) to:
•answer a second incoming call (the first call is put "on hold")
•make another call, to conference in with the previous call(s)
•transfer a call to another number
Hitting MUTE or the HOLD button on your phone will NOT provide Music On Hold... so your conferenced callers can keep on talking.
User MTS_EMPLOYEE reports that music on hold can now be changed by contacting Primus Technical Support.
Music on hold can be changed, no matter who you are...MGCP or SIP protocol (D-Link or Linksys gateways). The 8 choices: •Default Primus Music (Not Primus the Band)•Trance•Easy listening•Irish music•Something Japanese•Jazz•"This Little Light of Mine" (Don't ask, I don't know...)•Nothing (No hold music, just like plain old telephone service)
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by canoe edited by Styvas
last modified: 2006-10-16 00:15:48 | | | In July 2006 Primus announced a new feature called Enhanced Call Waiting.
TalkBroadband users who have Call Waiting can now use "Call Waiting ID Manager". When you hear the Call Waiting beeps, you can press the digit 1, 2 or 3 with the following results: •Send directly to VoiceMail and stop beeping
•"Please hold, I'll be with you shortly..."
•"The party you are trying to reach is unavailable. Please try again later." followed by a disconnection of the caller.
•Option 1 overrides Concierge call treatments if any are applicable.
•When Option 2 is selected, callers hear MOH (music). If calling long distance, the caller is charged by their LD carrier from this point on.
•If Option 3 is selected and a long distance caller is disconnected, then there are no LD charges applied by the caller's LD carrier. User gary has provided the following useful information regarding the new feature.
•It works from a regular phone.
•You should not press Flash, just the option (1, 2 or 3) when the second call comes in.
•If you have a newer phone with Call Waiting Options, you can enable the feature, but only as a reminder of what options 1, 2 and 3 stand for. Pressing Flash to bring up the list of options will render the feature inoperable, see 2. above. Also, options 4 and 5 found on the phone options are not corresponding valid options with TBB. The conference and switching between callers and drop caller 1 or 2 features too would not work as shown on the phone menu - they operate differently or not at all with TBB, see 4. below.
•To alternate between callers, including switching to the caller previously placed on hold (by pressing 2 when the call first came in), press Flash. I have not found:•a way to conference the 2 calls, and•the more sophisticated method of dropping caller 2 while taking to caller 1 - for now I would just switch to the caller I want to drop, say goodbye and switch back to the other as the means of dropping a caller.
•If you call out, call waiting is not available while the phone at the other end is still ringing (has not yet been picked up). Instead, the incoming call would go straight to VoiceMail (the default) unless you have changed that default setting, such as busy transfer etc.
•If you dial a star code (I tried *67) before dialling, call waiting _is_ available while the phone at the other end is still ringing (has not yet been picked up), but Enhanced Call Waiting is not available.
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by Styvas
last modified: 2006-10-15 21:56:10 | | | NOTE: When using Remote Phone Local Access, you cannot make calls from the phones connected to the TBB ATA - you will hear "Remote, Remote, Remote" and then dead air, until the Remote Phone Local Access call is disconnected. Similarily, if the TBB line is in use through the ATA, Remote Phone Local Access will be blocked.
With a TBB account, you can use any one of the Remote Phone Local Access telephone numbers located in major cities across Canada, to access your TBB line [Refer to the Primus TBB Portal for the list of cities and numbers in the CONCIERGE RemotePhone TAB].
•Remote Phone does NOT need to be enabled for Local Access.
•You simply call the local access number and follow the prompts to enter your TBB number and password (authentication). The password is the same as your MyTBB Portal password.
•You will then hear "Music". You should now press "*", upon which you will hear dialtone.
•At this point you can place your call; unless the TBB line is in use, in which case, you will get a network busy signal.
•Once you have dial tone, it is like you are using your TBB phone:
•You can Use any Star Command remotely, including SpeedDial, picking up your VoiceMail by dialing *98, or even call forwarding (*72, *73) your TBB line.
•Dial "0" to reach Primus Customer or Technical support.
•Note that since you are, in effect, on your TBB phone, you cannot call yourself.
•You should consider programming the Local Access number, TBB# and password into your (cell) phone memory (with hard pauses in between). You will be able to connect to the Local Access number error free & quicker with 3-4 clicks! It is preferable to use "Hard" pauses (or whatever similar feature your phone provides) which will require you to press Talk/Send between each number sequence. Soft pauses generally have a fixed delay (2 seconds or so) and automatically send the next numbers, but this may be too fast for the TBB (or other) system you are connecting to.
•When you are on a Remote Phone Local Access session, pressing *** (three stars) will act like pressing the flash button (i.e. when you are on a call and want to start a conference call, press *** when you hear dialtone; dial the number you want, and then press *** to conference the calls together).
•To disconnect (release) the current TBB call without disconnecting from Remote Phone, press ### (three pounds). This will terminate all calls, and take you back to music on hold. You can repeat this to make multiple calls in sequence - useful when at a pay phone !
•In some cases, you may not hear the "Music" after authentication, press "*" nonetheless (wait a few seconds) and proceed with your call - if this fails, you can also try pressing "###". If neither of these work, hang up and try again.
NOTE: Long Distance charges may apply to Remote Phone usage.
Example:
- You live in Halifax.
- You take a trip to Ottawa.
- While in Ottawa you call the Ottawa (Remote Phone) Local Access number (see the TBB Portal for the actual number).
- This is a toll-free number if you are in the Ottawa region.
- You enter your Halifax TBB number and portal password and get music (press * to get dialtone).
- You can now call Toll Free any PSTN number in Halifax, or other numbers based on your TBB plan.
- You can then use *** or ### to conference other calls or make subsequent calls before actually hanging up the phone you are using....
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by canoe
last modified: 2006-04-19 09:20:41 | | | Refer to Dialing from PhoneControl with RemotePhone ENABLED.
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by canoe
last modified: 2006-04-19 09:21:49 | | | TBB provides a Call Hunt like feature where you can have unanswered TBB calls automatically ring through to one or more telephone numbers that you specify.
This is done using the FMFM feature. Below is a description of such FMFM usage that minimizes the ring time for a caller:
•Set the ring time to 15 or 20 secs in Call Answer Ring Time to produce 3-4 rings.
•Setup an FMFM list with 1-2 phones (your cell phone, office phone) and Ring Option Simultaneous (ring all) and associate it with the Default Treatment.
•All incoming calls on the TBB line then ring 3-4 times at most, before being routed to the FMFM list phones.
•The caller hears 3-4 rings. He then hears "Please wait while we locate your party; or press 1 to leave a message". At this point the caller can leave a message, OR wait a bit more, if it is really important, for you to pick up one of the other phone(s).
Another option would be to set an Action within the Default Treatment to FORWARD to your cell immediately during the TimeOfDay you are most likely not at home. You might have to edit all your other "Treatments", and you would need to have cell phone voicemail, beccause TBB is literally out of the loop on a Call Forward !
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by canoe
last modified: 2005-07-13 15:00:49 | | | Refer to Remote Phone, which when enabled, will first ring your TBB phone and then the Remote Phone number, until it is sent to VoiceMail.
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by canoe
last modified: 2006-04-19 09:24:55 | | | To forward your TBB line at specific times, for example, between 8:00 and 17:30 on the days you wish, set the Default Treatment as follows (requires one ACTION only):
•ACTION 1: FWD to Number
-Forward To: AAA-XXX-NNNN (include prefix "1" if this is a Toll call - charges may apply)
-Start Time 08: 00
-End Time 17:30
-CHECK Everyday, or leave UNCHECKED and CHECK Days [MoTuWeTuThFrSaSu] as applicable
SAVE IT.
Used as configured above, all calls to your TBB line will be immediately forwarded to the number you specified. The exception will be any Specific Number Call Treatments you might have created, which will be handled individually.
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by canoe
last modified: 2005-10-16 12:28:45 | | | You may want to stop the TBB line from ringing at certain times. You may also have an Alternate Number in a different time zone and would like to restrict unwanted calls at obviously different hours.
To prevent your TBB line from ringing, for example, between 23:15 and 06:30 everyday, set the Default or Specific Treatment as follows (requires two ACTIONS in this ORDER):
•ACTION 1: FWD to VM ( or Virtual Ring)
Start Time 23: 15
End Time 24: 00
Everyday
•ACTION 2: FWD to VM ( or Virtual Ring)
Start Time 0: 00
End Time 6: 30
Everyday
SAVE IT.
NOTE: Reversing the order of the ACTIONS above will not not let you save it; it will generate an error message if not created in the order specified.
If you have problems creating TIMED ACTIONS as above, please Post details in the MyTBB Forums. In some cases, you may have to contact TBB Tech Support to reset this feature on your account.
With the Default Call Treatment, ALL calls will be treated likewise. If you may want certain specific numbers, with their own Call Treatment, to ring through to the TBB line and then go to VM without going to another number in-between:
•Create a new FMFM list and set the Name to something like "Do Nothing".
•Set the Ring Option to Sequential or RingAll - it does not matter for this example.
•Save the FMFM "Do Nothing" list, but do NOT add any phone numbers to it.
•Create Call Treatments for each of the specific numbers which will ring the TBB line at all times. In each Treatment, set the Default or Timed Actions to "FMFM" the "Do Nothing" list.
Used as configured above, the Specific Numbers will ring your TBB line as usual and then go straight to VM. All other calls get the VM or Virtual Ring between the times specified.
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by canoe
last modified: 2005-10-20 18:08:08 | | | There are multiple indirect ways in which you can disable Voicemail/CallAnswer via the Portal. You may want to contact Tech Support if you want this feature permanently disabled.
•On the CONCIERGE TAB and select "CallForward". On that screen there is a setting for "Call Answer Ring Time:".
Set this to a large number of seconds.... 99 at most. This will effectively turn off call answer except for those really persistent people who wait 99 seconds while the phone rings.
Of course, if you have a FAX machine, FAXmodem, or other answering device, these may pickup before the time you have set is up.
•Using the CONCIERGE FMFM feature, you can always route unanswered calls to a second number like a payphone or another number of your choosing which can playback some hilarious message such as:
"No incoming calls can be received at this number"
OR
"This number is no longer in service"
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by canoe
last modified: 2007-02-07 20:20:29 | | | This feature may not be available or work for all users the same way since there might be differences in users' Portal configurations.
This feature (non-documented by Primus) is a workaround that will disable Visual Call Waiting.
By doing the following, if you are already on a TBB call, any screened call (via CONCIERGE Call Treatments) gets BUSY TONE (you hear nothing); rather than the Visual Call Waiting (beep) for you, and ringing for the caller.
Set one ACTION within the applicable Call Treatments for the incoming calls you want to do this for, as follows: Set Forward when Busy with the number being your 10 digit TBB Primary Number (all day, every day).
If you set this as the DEFAULT ACTION in the DEFAULT TASK/Treatment (not recommended), it also combines No Answer in the selection, so none of these calls will ever get your TBB VoiceMail. In addition, the No Answer callers will hear ringing first, and then suddenly BUSY tone, which may confuse them !
This undocumented "feature" did not work the same way a few months ago (Jan '05) - no BUSY TONE, just dead air. Primus has changed it since then and may decide to change the way this "feature" works in the future.
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by canoe
last modified: 2005-06-25 19:10:17 | | | Disable Call Waiting with *70 seems not to work most of the time; and is generally used when you really do not want your call to be interrupted, or when placing or receiving a fax call.
A workaround, if it can be termed as such is to use the Do-Not-Disturb *04 feature.
•When placing a call, first dial *04, hangup and place your call.
•When receiving a call, answer it, and if you do not wish to be disturbed further, flash the line, dial *04, and then flash again to resume your initial call.
In both cases, when you have completed your call, you have to remember to deactivate Do-Not-Disturb with *04, or else all future incoming calls will go to VoiceMail.
NOTE: Urgent Calls Screened through Concierge Call Treatment will still ring through when Do-Not-Disturb *04 is enabled.
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by canoe
last modified: 2005-09-09 14:19:35 | | | You can have up to 50 friends/family call your TBB line directly. ALL OTHER CALLS WILL go straight to Voicemail (or whatever you specify in the Default Concierge Task). CLI blocked calls will be handled by PrivacyGuard.
Using Privacy Guard and Call Treatments (Screening), you can BLOCK all calls except those which have a known CallerID (CLI)1. This requires some initial work on your part to setup Call Treatments for these good CallerIDs ... depending on how many friends and family you have !
•First create Call Treatments for each CLI you would like to receive calls for... Set the Action to whatever you want for each CLI..
Calls from ANY of these numbers (CLI NOT Blocked) will be handled by the appropriate Concierge Task and will ring through to your TBB line if allowed to.
NOTE: There is currently a maximum of 50 Call Treatments that can be created; due to technical reasons and limitations.
•Set your Default Call Treatment's Default Action to "Voicemail" (or Virtual Ring, etc).
All calls not having their own Call Treatment go to VM (or Virtual Ring, etc) without ringing the TBB line.
•Set a VM message that says something like:
"Your call cannot be answered or has been screened. Please leave a message OR if you really need to contact me (us), please redial by blocking your CallerID (usually *67) and follow the prompts".
You can also enable the Custom Operator Number and add to your VM message "or please press 0 if you would like to try to contact me through my cell phone". Obviously, this will be available to all callers who get your VM message !
•Activate Privacy Guard with *11.
Any call with CLI Blocked will be handled by PrivacyGuard. So create and provide Access Codes for those callers that you want to let through (if they cannot unblock the CLI from their phone line).
1CLI - Calling Line ID
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by canoe
last modified: 2005-07-20 13:46:18 | | | Note that you may prefer to use the Outgoing Call Blocking using ACR feature of the DVG ATA in some cases instead of NCOS.
Primus provides, upon request, the Network Class of Service (NCOS) feature to block outgoing calls. NCOS has multiple call blocking options, including 411, 900, LongDistance, US LD only, Overseas, etc.
Call TBB Customer Support if you would like to add this to your account.
feedback form
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by canoe
last modified: 2005-07-17 22:38:04 | | | NOTE: Primus also provides the NCOS feature that will allow certain kinds of calls to be blocked through the TBB system.
To achieve Outgoing Call Blocking, you can use the DVG's ACR Feature [refer to the "entry" definition] and should not connect any POTS (or secondary) line to the DVG LINE port.
Since the LINE port is empty, ACR will in effect "hang" any call it reroutes based on a valid "entry" value. Although you need to specify the entry Number, you should leave the entry DelDigit field empty.
Example Number values:
- 1900T and 1976T will block calls to 1900xxxnnnn and 1976xxxnnnn
- 1T and 011T blocks all long distance including 1800.
- 514T blocks all calls starting with 514
- If you want to block a particular number, just enter both the 7digit and the 10digit version (i.e. 5551212, 6135551212)
NOTE: Until 10 digit dialing becomes mandatory in your area code (most areas by the summer of 2006), you will need to create entries for both the 7digit and 10digit numbers.
•Be careful not to code 9T as it would also interfere with calling 911 in an emergency. Take caution when setting up your codes.
Primus TBB lets you dial star (*) codes, and these can be used to circumvent the above examples. However, the * codes can also be "Blocked" by specifying them in the Number field; although you would no longer be able to use any blocked * codes on your TBB line, depending on the "entry" definition.
For example:
In addition to the entries above, assuming you have already created SpeedDial numbers with *75:
- All relevant * codes can be blocked by creating entries for *0, *1, *2.... to *9 except for *3 (SpeedDial). No "T" is required,
- Since *7 is also blocked, no one can create new SpeedDial numbers to circumvent this.
OR
Create * code entries in combination with the digits you wish to blocks:
- For *70 create entries (*701, *70011, *701976)
- Repeat for the other star (*) codes.
•Remember to include *08 (transfer) which will otherwise let calls get through (*081, *08011, *081976).
Assuming the DLINK DVG ATA password is secure (change it as required), the user can login and modify the ACR list and/or set SpeedDial numbers as needed.
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by Styvas edited by canoe
last modified: 2005-12-23 12:00:04 | | | There is no current mechanism to determine an individual TBB account's "Service Status" on the MyTBB Portal.
However, if you set the Backup Call Forward number or Enable RemotePhone on OOS (Out Of Service), then a simple test is to call your TBB line and see if it forwards to this number. If it does, then your TBB line is OOS.
NOTE: A TBB line can go down due to many reasons, including users unplugging the ATA, the ISP going down, power outages etc. Actually, Primus itself has not really had any significant "outages" since its launch, if at all.
There was a request in a Forum Thread asking Primus to send an email notification when "Service" goes down. However, I can only guess that the marketing team would not want this. A lot of people could infer (erroneously) that Primus was responsible for the outage, although there are many reasons a TBB line can be OOS.
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by canoe |
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