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3. USER GUIDE
"Forward, Forward, Forward" means that you have manually enabled Call Forward either via *72 or through the MyTBB Portal. "Private, Private, Private" means that you have manually enabled *04 Do-Not-Disturb. "Remote, Remote, Remote" means that you have manually enabled Remote Phone. You will NOT hear dialtone if either the Remote Phone is being used at the time; or a Local Access number is being used with the TBB number and password. In this case, you will not be able to make another TBB call until the Remote Phone or Local Access call is completed. # WHEN you have NO features activated, Dial tone is generated by the ATA (both the DLINK DVG and the LINKSYS SPA). Test this by picking up your phone and watch the ethernet leds on your **modem** (assuming you have nothing running on your network). It will blink when you pickup, blink for every digit your dial, and then blink continuously ONLY when you hear ringing tone. Prior to the continuous blinking, the Dial tone you hear is coming from the DLINK DVG1120 or LINKSYS SPA2100. # WHEN you HAVE features activated on the DLINK DVG, the Dial tone sound mixed with the "remote..", "forward..", "private.." messages is generated by the TBB servers. Pickup the phone and you will see the modem ethernet light blink continuously right away. # WHEN you HAVE features activated on the LINKSYS SPA, you will only hear the "Remote..", "private..", "forward.." messages when you ACTIVATE the feature through the phone. Thereafter, when you pickup the phone, you only hear dialtone. Not being able to hear the messages upon phone pickup with the SPA2100 is a limitation of the SIP protocol - the DVG uses the MGCP protocol.
 got feedback?by canoe An active call is placed "on hold" when you use the "flash/link" button (on your phone - or quickly depressing and releasing the switch-hook) to: •answer a second incoming call (the first call is put "on hold") •make another call, to conference in with the previous call(s) •transfer a call to another number Hitting MUTE or the HOLD button on your phone will NOT provide Music On Hold... so your conferenced callers can keep on talking. User MTS_EMPLOYEE reports that music on hold can now be changed by contacting Primus Technical Support. Music on hold can be changed, no matter who you are...MGCP or SIP protocol (D-Link or Linksys gateways).
got feedback?by canoe TalkBroadband users who have Call Waiting can now use "Call Waiting ID Manager". When you hear the Call Waiting beeps, you can press the digit 1, 2 or 3 with the following results:
•"Please hold, I'll be with you shortly..." •"The party you are trying to reach is unavailable. Please try again later." followed by a disconnection of the caller.
got feedback?by Styvas NOTE: When using Remote Phone Local Access, you cannot make calls from the phones connected to the TBB ATA - you will hear "Remote, Remote, Remote" and then dead air, until the Remote Phone Local Access call is disconnected. Similarily, if the TBB line is in use through the ATA, Remote Phone Local Access will be blocked. With a TBB account, you can use any one of the Remote Phone Local Access telephone numbers located in major cities across Canada, to access your TBB line [Refer to the Primus TBB Portal for the list of cities and numbers in the CONCIERGE RemotePhone TAB].
•You simply call the local access number and follow the prompts to enter your TBB number and password (authentication). The password is the same as your MyTBB Portal password. •You will then hear "Music". You should now press "*", upon which you will hear dialtone. •At this point you can place your call; unless the TBB line is in use, in which case, you will get a network busy signal. •Once you have dial tone, it is like you are using your TBB phone:
•Dial "0" to reach Primus Customer or Technical support. •Note that since you are, in effect, on your TBB phone, you cannot call yourself. •You should consider programming the Local Access number, TBB# and password into your (cell) phone memory (with hard pauses in between). You will be able to connect to the Local Access number error free & quicker with 3-4 clicks! It is preferable to use "Hard" pauses (or whatever similar feature your phone provides) which will require you to press Talk/Send between each number sequence. Soft pauses generally have a fixed delay (2 seconds or so) and automatically send the next numbers, but this may be too fast for the TBB (or other) system you are connecting to. •When you are on a Remote Phone Local Access session, pressing *** (three stars) will act like pressing the flash button (i.e. when you are on a call and want to start a conference call, press *** when you hear dialtone; dial the number you want, and then press *** to conference the calls together). •To disconnect (release) the current TBB call without disconnecting from Remote Phone, press ### (three pounds). This will terminate all calls, and take you back to music on hold. You can repeat this to make multiple calls in sequence - useful when at a pay phone ! •In some cases, you may not hear the "Music" after authentication, press "*" nonetheless (wait a few seconds) and proceed with your call - if this fails, you can also try pressing "###". If neither of these work, hang up and try again. NOTE: Long Distance charges may apply to Remote Phone usage. Example: - You live in Halifax. - You take a trip to Ottawa. - While in Ottawa you call the Ottawa (Remote Phone) Local Access number (see the TBB Portal for the actual number). - This is a toll-free number if you are in the Ottawa region. - You enter your Halifax TBB number and portal password and get music (press * to get dialtone). - You can now call Toll Free any PSTN number in Halifax, or other numbers based on your TBB plan. - You can then use *** or ### to conference other calls or make subsequent calls before actually hanging up the phone you are using....
got feedback?What if I travel to the US.
I know PRIMUS is active over down there too.
Can a Canadian PRIMUS user dial a remote access number in the US? 2007-12-05 12:15:25 by canoe got feedback?by canoe This is done using the FMFM feature. Below is a description of such FMFM usage that minimizes the ring time for a caller:
•Setup an FMFM list with 1-2 phones (your cell phone, office phone) and Ring Option Simultaneous (ring all) and associate it with the Default Treatment. •All incoming calls on the TBB line then ring 3-4 times at most, before being routed to the FMFM list phones. •The caller hears 3-4 rings. He then hears "Please wait while we locate your party; or press 1 to leave a message". At this point the caller can leave a message, OR wait a bit more, if it is really important, for you to pick up one of the other phone(s). Another option would be to set an Action within the Default Treatment to FORWARD to your cell immediately during the TimeOfDay you are most likely not at home. You might have to edit all your other "Treatments", and you would need to have cell phone voicemail, beccause TBB is literally out of the loop on a Call Forward !
got feedback?by canoe got feedback?by canoe
-Forward To: AAA-XXX-NNNN (include prefix "1" if this is a Toll call - charges may apply) -Start Time 08: 00 -End Time 17:30 -CHECK Everyday, or leave UNCHECKED and CHECK Days [MoTuWeTuThFrSaSu] as applicable SAVE IT. Used as configured above, all calls to your TBB line will be immediately forwarded to the number you specified. The exception will be any Specific Number Call Treatments you might have created, which will be handled individually.
got feedback?by canoe To prevent your TBB line from ringing, for example, between 23:15 and 06:30 everyday, set the Default or Specific Treatment as follows (requires two ACTIONS in this ORDER):
Start Time 23: 15 End Time 24: 00 Everyday •ACTION 2: FWD to VM ( or Virtual Ring) Start Time 0: 00 End Time 6: 30 Everyday SAVE IT. NOTE: Reversing the order of the ACTIONS above will not not let you save it; it will generate an error message if not created in the order specified. If you have problems creating TIMED ACTIONS as above, please Post details in the MyTBB Forums. In some cases, you may have to contact TBB Tech Support to reset this feature on your account. With the Default Call Treatment, ALL calls will be treated likewise. If you may want certain specific numbers, with their own Call Treatment, to ring through to the TBB line and then go to VM without going to another number in-between: •Create a new FMFM list and set the Name to something like "Do Nothing". •Set the Ring Option to Sequential or RingAll - it does not matter for this example. •Save the FMFM "Do Nothing" list, but do NOT add any phone numbers to it. •Create Call Treatments for each of the specific numbers which will ring the TBB line at all times. In each Treatment, set the Default or Timed Actions to "FMFM" the "Do Nothing" list. Used as configured above, the Specific Numbers will ring your TBB line as usual and then go straight to VM. All other calls get the VM or Virtual Ring between the times specified.
got feedback?by canoe •On the CONCIERGE TAB and select "CallForward". On that screen there is a setting for "Call Answer Ring Time:". Set this to a large number of seconds.... 99 at most. This will effectively turn off call answer except for those really persistent people who wait 99 seconds while the phone rings. Of course, if you have a FAX machine, FAXmodem, or other answering device, these may pickup before the time you have set is up. •Using the CONCIERGE FMFM feature, you can always route unanswered calls to a second number like a payphone or another number of your choosing which can playback some hilarious message such as: "No incoming calls can be received at this number" OR "This number is no longer in service"
got feedback?what and where is a concierge tab? judgesmallman@comcast.net 2012-03-20 13:54:39 by canoe This feature (non-documented by Primus) is a workaround that will disable Visual Call Waiting. By doing the following, if you are already on a TBB call, any screened call (via CONCIERGE Call Treatments) gets BUSY TONE (you hear nothing); rather than the Visual Call Waiting (beep) for you, and ringing for the caller. Set one ACTION within the applicable Call Treatments for the incoming calls you want to do this for, as follows: Set Forward when Busy with the number being your 10 digit TBB Primary Number (all day, every day). If you set this as the DEFAULT ACTION in the DEFAULT TASK/Treatment (not recommended), it also combines No Answer in the selection, so none of these calls will ever get your TBB VoiceMail. In addition, the No Answer callers will hear ringing first, and then suddenly BUSY tone, which may confuse them ! This undocumented "feature" did not work the same way a few months ago (Jan '05) - no BUSY TONE, just dead air. Primus has changed it since then and may decide to change the way this "feature" works in the future.
got feedback?by canoe A workaround, if it can be termed as such is to use the Do-Not-Disturb *04 feature. •When placing a call, first dial *04, hangup and place your call. •When receiving a call, answer it, and if you do not wish to be disturbed further, flash the line, dial *04, and then flash again to resume your initial call. In both cases, when you have completed your call, you have to remember to deactivate Do-Not-Disturb with *04, or else all future incoming calls will go to VoiceMail. NOTE: Urgent Calls Screened through Concierge Call Treatment will still ring through when Do-Not-Disturb *04 is enabled.
got feedback?by canoe Using Privacy Guard and Call Treatments (Screening), you can BLOCK all calls except those which have a known CallerID (CLI)1. This requires some initial work on your part to setup Call Treatments for these good CallerIDs ... depending on how many friends and family you have !
Calls from ANY of these numbers (CLI NOT Blocked) will be handled by the appropriate Concierge Task and will ring through to your TBB line if allowed to. NOTE: There is currently a maximum of 50 Call Treatments that can be created; due to technical reasons and limitations. •Set your Default Call Treatment's Default Action to "Voicemail" (or Virtual Ring, etc). All calls not having their own Call Treatment go to VM (or Virtual Ring, etc) without ringing the TBB line. •Set a VM message that says something like: "Your call cannot be answered or has been screened. Please leave a message OR if you really need to contact me (us), please redial by blocking your CallerID (usually *67) and follow the prompts". You can also enable the Custom Operator Number and add to your VM message "or please press 0 if you would like to try to contact me through my cell phone". Obviously, this will be available to all callers who get your VM message ! •Activate Privacy Guard with *11. Any call with CLI Blocked will be handled by PrivacyGuard. So create and provide Access Codes for those callers that you want to let through (if they cannot unblock the CLI from their phone line). 1CLI - Calling Line ID
got feedback?by canoe Primus provides, upon request, the Network Class of Service (NCOS) feature to block outgoing calls. NCOS has multiple call blocking options, including 411, 900, LongDistance, US LD only, Overseas, etc. Call TBB Customer Support if you would like to add this to your account. got feedback?by canoe To achieve Outgoing Call Blocking, you can use the DVG's ACR Feature [refer to the "entry" definition] and should not connect any POTS (or secondary) line to the DVG LINE port. Since the LINE port is empty, ACR will in effect "hang" any call it reroutes based on a valid "entry" value. Although you need to specify the entry Number, you should leave the entry DelDigit field empty. Example Number values: - 1900T and 1976T will block calls to 1900xxxnnnn and 1976xxxnnnn - 1T and 011T blocks all long distance including 1800. - 514T blocks all calls starting with 514 - If you want to block a particular number, just enter both the 7digit and the 10digit version (i.e. 5551212, 6135551212) NOTE: Until 10 digit dialing becomes mandatory in your area code (most areas by the summer of 2006), you will need to create entries for both the 7digit and 10digit numbers. •Be careful not to code 9T as it would also interfere with calling 911 in an emergency. Take caution when setting up your codes. Primus TBB lets you dial star (*) codes, and these can be used to circumvent the above examples. However, the * codes can also be "Blocked" by specifying them in the Number field; although you would no longer be able to use any blocked * codes on your TBB line, depending on the "entry" definition. For example: In addition to the entries above, assuming you have already created SpeedDial numbers with *75: - All relevant * codes can be blocked by creating entries for *0, *1, *2.... to *9 except for *3 (SpeedDial). No "T" is required, - Since *7 is also blocked, no one can create new SpeedDial numbers to circumvent this. OR Create * code entries in combination with the digits you wish to blocks: - For *70 create entries (*701, *70011, *701976) - Repeat for the other star (*) codes. •Remember to include *08 (transfer) which will otherwise let calls get through (*081, *08011, *081976). Assuming the DLINK DVG ATA password is secure (change it as required), the user can login and modify the ACR list and/or set SpeedDial numbers as needed.
got feedback?by Styvas However, if you set the Backup Call Forward number or Enable RemotePhone on OOS (Out Of Service), then a simple test is to call your TBB line and see if it forwards to this number. If it does, then your TBB line is OOS. NOTE: A TBB line can go down due to many reasons, including users unplugging the ATA, the ISP going down, power outages etc. Actually, Primus itself has not really had any significant "outages" since its launch, if at all. There was a request in a Forum Thread asking Primus to send an email notification when "Service" goes down. However, I can only guess that the marketing team would not want this. A lot of people could infer (erroneously) that Primus was responsible for the outage, although there are many reasons a TBB line can be OOS.
got feedback?by canoe | |||||||||||||||||||
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