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4.1 Call Log·What calls are listed? Displaying more records per page. Call type codes.
·Caller Name shows CMS-1000-01
·Missing Call Log records
·Export Call Logs
·Clearing the Call Log
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The Call Log displays information for the latest 100 incoming and outgoing calls - including local and long distance calls.
The old Call Log data is automatically removed as new calls are made or received. Note that since the Call Log is independent of the Billing Data Records, you will always get billed appropriately for all applicable calls.
NOTE: If Call Log is blank - does not show your call history, please contact TBB Tech Support to activate the feature or re-provision (setup) your account.
The Rows per page selection on the OPTION TAB Web Profile screen determines the number of records displayed in the Call Log screen.
The default setting is 5. Although the maximum allowed is 99, it is recommended to set this to no more than 25 to 40.
Call Record Fields
Each Call record provides the following information:
Call Types
(list to be expanded)
Out - outgoing call
In - incoming call that is answered
Missed - incoming call waiting call not answered
VoiceMail - call that goes to VoiceMail (even if a VM message is not left)
BusyVoiceMail - call went to VoiceMail when line was busy
DNDVoiceMail - call went to VoiceMail when Do Not Disturb (DND) was active
OOSVoiceMail - call went to VoiceMail when line was Out of Service (OOS)
FindMe - call was processed by Concierge Call Treatments (FMFM)
ForwardAll - forwarded call when 'Forward All' is enabled in Concierge
OOS - incoming call forwarded as a result of gateway being Out Of Service
...
Caller Number
The Number dialed, or the CallerID/CLI of the incoming number, if available.
Caller Name
The Caller's Name if available, or selected from your TBB Directory information.
Date / Time
The day and time the call was made or received.
Dur
The duration of the call.
Function
A Drop Selection box to edit (to Directory), delete, or screen (Call Treatment) a record.
 feedback form
 feedback form
by canoe  edited by Styvas
last modified: 2006-11-01 03:04:01 |
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The Call Log sometimes shows CMS-1000-01 under the CallerName. These are valid records which represent some calls dialed through the Phone Control (Call Control or Voiss Assistant) applications.
CMS = Call Management System
feedback form
feedback form
by canoe
last modified: 2005-09-14 12:20:01 |
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From time to time users report that records that previously appeared in the Call Log, have disappeared or changed. Some have expressed concern that this lack of reliability may reflect negatively on their bills.
Primus explains:
Billing detail is generated in a different manner, and is not affected. Billing records hit disk at a very high rate and are written in a form that's optimized for processing en mase. On the other hand, call logs are written in a way that's optimized for random retrieval by you in the portal. Only the call logs were affected. Although Primus has claimed a fix is in place for this issue, there are still user reports of call log data going missing.
feedback form
feedback form
by Styvas edited by canoe
last modified: 2005-09-14 12:20:43 |
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Clicking on the Export Call Logs link (under the 'Call Log' tab) will create an Excel file of your Call Log records. Previously this function would export 30 days worth of calling information. However, this appears to have been changed and several users have reported (including myself) that this function now only exports the last 100 records.
feedback form
feedback form
by Styvas edited by canoe
last modified: 2005-09-14 12:19:28 |
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There is a "check all" feature at the bottom of the Call Log screen. Once they are checked - click on the garbage can icon just above the first checkbox on the left.
By displaying more records per page, to 99 for example, you can reduce the number of Call Log pages generated.
Regardless, there is really no need to delete entries in the Call Log as the oldest call log item is automatically deleted when a new call comes in.
feedback form
feedback form
by canoe
last modified: 2006-06-13 23:49:09 |
