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4.1 Call Log
The old Call Log data is automatically removed as new calls are made or received. Note that since the Call Log is independent of the Billing Data Records, you will always get billed appropriately for all applicable calls.
NOTE: If Call Log is blank - does not show your call history, please contact TBB Tech Support to activate the feature or re-provision (setup) your account.
The Rows per page selection on the OPTION TAB Web Profile screen determines the number of records displayed in the Call Log screen.
The default setting is 5. Although the maximum allowed is 99, it is recommended to set this to no more than 25 to 40.
Each Call record provides the following information:
(list to be expanded)
Out - outgoing call
In - incoming call that is answered
Missed - incoming call waiting call not answered
VoiceMail - call that goes to VoiceMail (even if a VM message is not left)
BusyVoiceMail - call went to VoiceMail when line was busy
DNDVoiceMail - call went to VoiceMail when Do Not Disturb (DND) was active
OOSVoiceMail - call went to VoiceMail when line was Out of Service (OOS)
FindMe - call was processed by Concierge Call Treatments (FMFM)
ForwardAll - forwarded call when 'Forward All' is enabled in Concierge
OOS - incoming call forwarded as a result of gateway being Out Of Service
The Number dialed, or the CallerID/CLI of the incoming number, if available.
The Caller's Name if available, or selected from your TBB Directory information.
Date / Time
The day and time the call was made or received.
The duration of the call.
A Drop Selection box to edit (to Directory), delete, or screen (Call Treatment) a record.
CMS = Call Management System
Although Primus has claimed a fix is in place for this issue, there are still user reports of call log data going missing.
Billing detail is generated in a different manner, and is not affected. Billing records hit disk at a very high rate and are written in a form that's optimized for processing en mase. On the other hand, call logs are written in a way that's optimized for random retrieval by you in the portal. Only the call logs were affected.
By displaying more records per page, to 99 for example, you can reduce the number of Call Log pages generated.
Regardless, there is really no need to delete entries in the Call Log as the oldest call log item is automatically deleted when a new call comes in.