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4.5 Concierge

The time zone used in the portal and for the various Concierge options is the same as that of the area code of your Primary TBB number. It cannot be modified.

by canoe See Profile
last modified: 2005-05-20 23:00:08

When the DVG ATA is OOS (due to a power, network, or equipment related issue), then your TBB Line will not be available for incoming or outgoing calls.

In this case, you can forward your incoming TBB calls to:

    •Your VoiceMail box


    •A Backup Phone Number (POTS Line, Cell phone, Office phone)

Feedback received on this FAQ entry:
  • I do have a problem with the backup call Forward. The system does not function immediately after a power outage or internet disruption. I talked to Primus teck people but they do not have an answer to it.

    2011-07-13 22:22:27

by canoe See Profile
last modified: 2005-07-17 21:34:53

On the Concierge TAB: Call Forward screen, you can change your default handling for Call Forward, in addition to the system-level Call Answer Ring Time:

Call Answer Ring Time: This is a system-wide setting, not related to Call Forwarding settings, that will affect the number of TBB rings before the incoming call is sent to VoiceMail (by default), or to FMFM when it is configured.

Calculate about 5 seconds for each ring; thus 3 rings requires about 15 seconds.

NOTE: If FMFM is active, then the incoming call will first ring as specified by the Call Answer Ring Time. It will then ring through on the FMFM numbers for the (longest) No Answer Timeout specified for the FMFM number(s) before going to VoiceMail.

Call Forward Options
Any setting you make by dialing the *72 (enable call fwd) or *73 (disable call fwd) codes will also be reflected here:

Default Action: If it is not already Disabled, it may have been set by either a *72 or FMFM setting (see below). Set this only if you want to Forward to Number or Forward only when Busy or No-Answer.

Call Forward number: This is used in conjunction with Default Action. When Default Action is Disabled, this field should be blank. However, the field may also be blank when FMFM sets the Default Action to Forward to Number. If you modify this in this instance, FMFM may no longer operate as expected.

NOTE: When Call Forward Default Action is Enabled and a Call Forward number is provided, the Call Answer Ring Time above is obviously ignored.

Unless you wish to inadvertently change the Call Forward or FMFM settings, leave the Default Action and Call Forward number as they are.

by canoe See Profile
last modified: 2005-07-12 14:28:11

NOTE: Long Distance charges may apply to Remote Phone usage.

The TBB Remote Phone feature enables you to use your TBB Line while you are located remotely from your DVG ATA, to do any of the following:

    •Receive incoming calls remotely (with a manual selection) or automatically when your DVG ATA is OOS - described below.

    Place calls with Local Access Numbers (Remote Phone does NOT need to be enabled for this).

    Place calls with MyTBB Portal Access

Remote Phone usage is also subject to the following restrictions:

    Using Remote Phone when the TBB line is in use.

    Calling home (the TBB #) while using Remote Phone.

Remote Phone Options

Enable Remote User: This manually enables or disables the feature for the Remote Phone Number specified below. When manually enabled:

  • Any incoming call will also ring your Remote Phone Number simultaneously.
    -- From Sept'05 to July'08, it used to NOT simultaneously ring your TBB line; but this was changed after numerous requests from users..

  • If you are about to make a call, when you pick up your TBB phone, you will hear "Remote, Remote, Remote", a slight pause and then dialtone. This is simply to remind you that RemotePhone is enabled. You can start dialing at any time.

    Note: If a call is currently in progress on the Remote Phone, you will not hear any dialtone and will not be able to make any calls from the TBB line until the Remote Phone call is completed. Similarily, if the TBB line is in use, you cannot make a RemotePhone call. You are only paying for one active line!

  • Auto Enable When Phone OOS: When the TBB DVG ATA loses connectivity it routes all calls to the Remote Phone Number you specify below.

  • Enable Remote Caller ID1: If enabled, when using outgoing Remote Phone (local Access or MyTBB Portal Access), it will display your TBB line # as your CallerID1, rather than the number of the phone you are dialing from. If disabled (unchecked), then the Remote Phone's number will be sent as the CallerID1.

  • Remote Phone Number: This can be a cell number, or any direct-dial (DID) number (no extension). This includes any long distance # prefixed with a "1" - LD charges may apply.

  • Ring Remote Phone For: The number of seconds the Remote Phone Number will ring when someone calls your TBB number. Set this to 5 seconds per ring.

  • Challenge Type: This is a dropdown list of options you have to answer an incoming TBB call on your RemotePhone.
    -- The default is press "*" to answer.
    -- If you select "No Challenge", and your RemotePhone Number is a cell phone, there is one issue where some Cellular VoiceMail systems may pickup your TBB call immediately. You will need to try it to verify if this works OK for you.

    Incoming Example:

    When Remote Phone is enabled, incoming calls will ring the Remote Phone Number you specified. If you choose to answer it, you will be presented with the challenge you have set above:

    - When "No Challenge" is selected, you simply answer the call as any other incoming call.
    - ELSE, the Calling and/or Called number is read out, and you are prompted to enter either "*" or your TBB password.

    A Primus FAQ is available in the TBB FAQ Forum with further instructions on how to use Remote Phone,


    if you are already logged into the MyTBB portal in another browser window or tab (in this same browser), then click here for a screenshot and instructions.

    1CallerID - Calling Line ID - CLI

    by canoe See Profile
    last modified: 2011-06-23 22:11:49

    If the actual TBB line (DVG ATA) is in use, then you cannot using Remote Phone with either:

      •A Local Access number (Remote Phone does NOT need to be enabled) -- After entering the sequence of entering your TBB # and Password, you will get a network busy signal rather than the "Remote Phone Music".


      •The TBB Portal PhoneControl TAB -- Entering a fake number on the POPUP, or double clicking a number in the Directory TAB to get it to ring the RemotePhone TAB enabled number. In either case, there is no action/response. The POPUP does nothing and there is no ring.

    When the TBB line is placed back on-hook, both mechanisms described above work fine.

    by canoe See Profile
    last modified: 2005-07-17 21:35:37

    You cannot call "home" using either of the Remote Phone access procedures (via Gateway Access number, or via the Popup tab in the portal). Your TBB line will never ring.

    However, if you previously setup FMFM to ring one or more family members' cell/work phones, you will be able to contact them through one phone call, rather than making multiple phone calls to each person.

    •Using the TBB portal PhoneControl popup, the call to the TBB# goes straight to any defined Concierge FMFM numbers first before going to VoiceMail -- the TBB line never rings.

    •Regardless of FMFM settings, calling "home" via a local Gateway Access number results in dead air.

    by canoe See Profile
    last modified: 2005-05-29 12:01:34

    Find-Me-Follow-Me is a very useful feature to locate you - hence the name "Find-Me" feature. It lets you route applicable unanswered TBB calls to a list of phones you may be near, thus enabling you to be reached through your TBB number, regardless of where you are located.

    FMFM is similar to telecom Call Hunt features, although in this case, the TBB line always rings before the other lines ring. Note however, that the other phone lines are not restricted to Primus TBB lines. They can be any phone such as a cell phone, or direct inward dial (DID) phone - an external phone number which may or may not have an internal extension.

    FMFM is used in conjunction with Call Treatments, and based on the criteria specified in the applicable Call Treatment, routes unanswered incoming calls to an FMFM phone list - one or more phone numbers (see below). Each Call Treatment can reference one or more Find-Me List Name as needed.

    When FMFM is defined for an incoming call, and the TBB line is not answered within the Call Answer Ring Time, the call will be routed to the applicable FMFM list. At this point, TBB will:

      •Notify the caller: "Please wait while we try to locate your party, or press 1 to leave a message."

      The caller then hears ringing and this message repeated every 3-4 rings until:
      • the caller hangs up
      • presses 1 to leave a VoiceMail
      • the call is answered
      • the call times out and is sent to VoiceMail (after a No Answer Timeout which can be defined for each FMFM phone number)

    1. Call the FMFM list of phone numbers, simultaneously or sequentially, as defined by you in Ring Option.

      When any ringing FMFM list phone is answered, a TBB message will indicate that there is an incoming call and provide the CallerID1 (when available). TBB will then prompt as to whether the call should be accepted or ignored. If accepted as prompted (i.e. you press "*"), you will be connected with the caller (call answered).

      If an auto-attendant, answering machine, or another VoiceMail system answers one of these FMFM list phones, they will be connected to the caller only if these systems can respond to the prompt, which is not likely.

    FMFM list

    From the FMFM screen, select "Add FMFM Record" to create an FMFM List, or select "Edit" for an existing FMFM list. This permits you to set the following properties:

  • Find-Me List Name: A name you wish to identify this list by (i.e. "My Phones", "Mary`s Phones") to reference by a Call Treatment.

  • Ring Option: Sequential or Simultaneous (applies to the phones in the FMFM list only, not the TBB line)

  • Show Caller ID1: Check this if you want the incoming CallerID1 to be forwarded.

    FMFM Phone Number

    Once an FMFM list is created, select "List" to add phone numbers with the next sub-menu item "Add Number" or "Edit" an existing number (lists have been created with 3-4 phone numbers). Each FMFM list phone number can be set with a:

  • Name: Used as a textual reference in an FMFM list (i.e. "My Office Phone", "My Cell Phone", "Mary`s Office" ...).

  • No Answer Timeout: Sets a timeout (seconds) per phone number. FMFM will not proceed to VoiceMail until the FMFM list phone with the longest timeout is reached.

    Note that you cannot put your own TBB phone number in the FMFM list.

    1CallerID - Calling Line ID - CLI

    Feedback received on this FAQ entry:
    • Is there any way to disable the "Press *" option and answer the call directly? This is quite dangerous if the call is routed to my cell phone and I'm driving. There have been several instances when I've been trying to find my cell phone in order to press the "*" while on the highway, in traffic etc.

      2009-06-05 17:34:28

    • Informations is well explaned.Thanks a lot!!! .

      2009-04-21 01:57:38

    by canoe See Profile
    last modified: 2006-04-10 12:11:24

    Call Treatment (aka Concierge Task) provides a mechanism to handle an incoming call based on the 10-digit CallerID1.

    •There is one Default Call Treatment to handle all incoming numbers; regardless of CallerID1, which can be set or disabled as required.

    •You may create Specific Call Treatments for individual numbers (CallerID1) or RANGES of numbers that you may wish to treat differently.

    •There is currently a maximum of 50 Specific Call Treatments that can be created; due to technical reasons and limitations.

    •You can DELETE any Call Treatment you create, except for the DEFAULT Call Treatment. To stop the DEFAULT Call Treatment from operating, simply edit it and disable each of the ACTIONS ( and save the record).

    The Call Treatment fields provided are:

    Name: Specify a Name (does not apply to the Default Call Treatment). This should be your own descriptive name for the call treatment (e.g. Dad, Telemarketing Jerks, etc.). This field has nothing to do with the NAME information that might or might not exist within the CLI shown in your Call Log.

    Incoming Number: Specify the 10-digit CallerID1 you wish to handle (does not apply to the Default Call Treatment).

    To handle a RANGE of numbers, you may also specify numbers with the WILDCARD character "*". For example, you can specify 613* to create a Call Treatment for all calls with a CallerID starting with 613. You can also extend this further for all calls from a particular exchange (613904*).

    Time of Day Action (1,2,3): You can select up to three additional operations to perform based on the time of day, which is based on a 24 hr clock (00:00 to 24:00).

    Note that ACTIONS cannot "cross midnight (24:00)". For these, you will have to FIRST create an evening ACTION (i.e. 23:00-24-00), and then a morning ACTION (i.e. 00:00-06:00).

    Default Action: This lets you select the default operation for this Treatment. This will be used whenever the specific Time of Day Actions do not apply.

    Each Default Action, and up to three Time of Day Actions can independently be set to one of:

      Disabled (default): Do Nothing

      Call Block: The caller hears a message that the TBB line is not receiving calls at the moment.

      Forward To Number: Forwards to the specified number (always, or within the TimeOfDay if specified) without ringing the TBB line.

      Forward to VoiceMail: Forwards to VM (always, or within the TimeOfDay if specified) without ringing the TBB line.

      FindMe: Selects the Find-Me List Name to ring.

      Priority Call: Incoming call will ring through to the TBB line. However, it will NOT be accepted if DoNotDisturb is activated.

      Urgent Call: Similar to Incoming call, it will ring through to the TBB line. However, it will be accepted even if DoNotDisturb is activated. It will also flag as an Urgent call in VoiceMail.

      Virtual Ring: The caller hears Ringing Forever; the TBB line never rings. When this is specified, it will override other selections unless it is constrained within a Time Of Day Action.

      Forward when Busy: If you are on the TBB Line, incoming calls are forwarded to the number specified (only during the times and days selected).

      Forward when no Answer: If you do not answer your TBB line, the call is forwarded to the number specified (only during the times and days selected).

      Forward when Busy/No Answer: This selection replaces the above two selections and is only visible in the Default Action selections of the Default Call Treatment.

    1CallerID - Calling Line ID - CLI

    by canoe See Profile edited by Styvas See Profile
    last modified: 2008-02-18 16:22:09

    This can be done in the TBB Portal Concierge TAB: Call Forward screen by setting Call Answer Ring Time as described below.

    •Calculate about 5 seconds for each ring; thus 3 rings requires about 15 seconds.

    by Styvas See Profile
    last modified: 2005-06-25 02:58:49