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1. General Information·The 5 Golden Rules
·Getting Official RCN Help
·RCN Line Monitors - Where's The Info?
·Can I upload Firmware or other files here
·Network Status
| | | Here are the 5 Golden Rules of the RCN Forum:
This is a technical forum, first & foremost.
We assist members with technical issues as courteously and quickly as possible..so if your question is not answered right away, please be patient.
Please do not "wake up" a topic over 2 weeks old..best to start a new thread and reference the old.
Please see these links regarding getting assistance: Getting Official Help and How to Get Noticed
Please utilize the "Hey Mods" link on the bottom of any post for anything requiring Mod attention.
Questions designed to get around your ToS/AUP will be locked, moved or summarily deleted.
•Good manners are really very important. Rude requests, unwarranted criticism of anothers efforts, or generally being a jerk will not get you what you want. It will get you ignored. If you're going to be rude, please do it elsewhere.
•Do not "hijack" someone else's help thread by jumping in -- start your own thread.
•"Please" and "thank you" may seem like old fashioned concepts, but we like them 
•Getting help is a service we offer. Please do not abuse it. Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give a little time for a reply.
•The member helpers, much like the moderators on this site, are unpaid. Even though they don't make money from it, they do it to be helpful, and for their own enjoyment. If an official request for help has been made, please allow time for an answer from our support team. A polite request goes much further than commands and demands.
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by lilhurricane 
last modified: 2008-02-20 19:23:02
| | | Getting Official Help
First off, try searching for a similar issue using the forum search function.
Older topics should not be posted to, but may provide valuable insight to resolving your problem.
If you can't find the answers there, start a new thread ( New Topic ) in the forum and briefly describe your problem.
If you are comfortable doing so, enter your MAC address so a RCN approved tech can check for an obvious issue.
You can also IM me, jmirabella , your MAC address so I can look into your issue.
BE PATIENT
The forums are assisted on our own time, we get to the issues when we can.
Please stay on topic in the threads.
You can also email me: rcn@dslr.net - I will get to those as I can. It is still better to post a new topic, as other helpful people on the forum may have the answer for you before I even read the question.
-joe
Who Is This Joe Character?
Getting Official Help
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by jmirabella edited by lilhurricane
last modified: 2008-04-11 20:15:27 | | | Check the introduction of the RCN Forum Line Monitors here.
For an invitation to join the RCN group, send an IM to lilhurricane to let her know you're interested.
Our RCN Forum Line Monitors are located here.
Information on the RCN Forum Line Monitors and instructions:
The RCN Forum Line Monitor Section provides an easily accessible, reliable, independent indication of the actual performance of member's connections by comparing the line conditions of RCN Forum members.
Members Sign up for basic line monitoring here at Broadband Reports. We then we use that information to generate graphs that show your line's stats along with others from your state. A very important factor is the way you setup the account. Even if you have a static IP, you must create the account as a dynamic IP. For security and privacy, BBR uses a cookie feature so that if you are logged in, only you can see your static IP graph. But for those that are not logged in, the graph is not visible, it will appear broken. So setting the graph to a dynamic IP will allow everyone to see the graph while the IP will remain hidden. If you have a static IP you do not need to run a DDNS client. Just set the monitor for "dynamic" and then type in your IP address in the "monitor this static address" box.
Click on the individual graphs to display more detailed information for that contributor's connection
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by lilhurricane | | | No, firmware files are not permitted to be uploaded, and direct links to .exe & .zip are not allowed.
You may point to an offsite URL instead.
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by lilhurricane
last modified: 2006-05-14 18:51:36 | | | 
RCN Network Status
• Internet Systems Status
• Dialup Systems Status
• Domain Name Server (DNS) Status
• E Mail Systems Status
• News Systems Status
• Localized Systems Status
Major Backbone Stats
• Internetpulse Backbone Stats.
Thanks jazzman916 for provisions
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by lilhurricane |
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