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1. General Information
First off, try searching for a similar issue using the forum search function.
Older topics should not be posted to, but may provide valuable insight to resolving your problem.
If you can't find the answers there, start a new thread ( New Topic ) in the forum and briefly describe your problem.
Enter your Encoded MAC address (found on the speedtest page)so a RCN approved tech can check for an obvious issue.
You can also IM me, jmirabella , your MAC address so I can look into your issue.
The forums are assisted on our own time, we get to the issues when we can.
Please stay on topic in the threads.
You can also email me: firstname.lastname@example.org - I will get to those as I can. It is still better to post a new topic, as other helpful people on the forum may have the answer for you before I even read the question.
Who Is This Joe Character?
Getting Official Help
This is a technical forum, first & foremost.
We assist members with technical issues as courteously and quickly as possible..so if your question is not answered right away, please be patient.
Please see these links regarding getting assistance: Getting Official Help and How to Get Noticed
Please utilize the "Hey Mods" link on the bottom of any post for anything requiring Mod attention.
Questions designed to get around your ToS/AUP will be locked, moved or summarily deleted.
•Good manners are really very important. Rude requests, unwarranted criticism of anothers efforts, or generally being a jerk will not get you what you want. It will get you ignored. If you're going to be rude, please do it elsewhere.
•Do not "hijack" someone else's help thread by jumping in -- start your own thread.
Do not "wake up" a topic in the forum, over 2 weeks old. Better to start a new thread.
•Getting help is a service we offer. Please do not abuse it. Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give a little time for a reply.
This is not the appropriate forum to post about or inquire about service from other providers.
Please see our complete forums listing here for further assistance
"Please" and "thank you" may seem like old fashioned concepts, but we like them
•Sales are handled thru the 1-800-RING-RCN contact numbers.
•The member helpers, much like the moderators on this site, are unpaid. Even though they don't make money from it, they do it to be helpful, and for their own enjoyment. A polite request goes much further than commands and demands.
For an invitation to join the RCN group, send an IM to lilhurricane to let her know you're interested.
Our RCN Forum Line Monitors are located here.
Information on the RCN Forum Line Monitors and instructions:
The RCN Forum Line Monitor Section provides an easily accessible, reliable, independent indication of the actual performance of member's connections by comparing the line conditions of RCN Forum members.
Members Sign up for basic line monitoring here at Broadband Reports. We then we use that information to generate graphs that show your line's stats along with others from your state. A very important factor is the way you setup the account. Even if you have a static IP, you must create the account as a dynamic IP. For security and privacy, BBR uses a cookie feature so that if you are logged in, only you can see your static IP graph. But for those that are not logged in, the graph is not visible, it will appear broken. So setting the graph to a dynamic IP will allow everyone to see the graph while the IP will remain hidden. If you have a static IP you do not need to run a DDNS client. Just set the monitor for "dynamic" and then type in your IP address in the "monitor this static address" box.
Click on the individual graphs to display more detailed information for that contributor's connection
This is where you need to go to get setup & sign on:
* Sign-Up *
Enter your "static" IP..but also *important* - check the box that says "dynamic" - you must do both!
A very important factor is the way you setup the account. Even if you have a static IP, you must create the account as a dynamic IP. You have to check the dynamic box and enter your static IP. For security and privacy, BBR uses a cookie feature so that if you are logged in, only you can see your static IP graph. But for those that are not logged in, the graph is not visible, it will appear broken. So setting the graph to a dynamic IP will allow everyone to see the graph while the IP will remain hidden. If you have a static IP you do not need to run a DDNS client. Just set the monitor for "dynamic" and then type in your IP address in the "monitor this static address" box.
Make sure you are "pingable".
Make sure when you're done to click "Create Monitor"..
Then go to your profile page and add it to the profile + "drop-down" menu.
Use the drop down to add an entry to "My Home Connection"
That way your connection speed, modem, and router info show.....
*note: For those already taking part of on site monitoring, and for those that haven't yet signed up - if interested, please send me an IM to receive an invitation. You must click "Accept" when you get it for it to display here:
RCN Line Monitoring Group
...and soon to appear in the forum links :)
Here too is an old article describing what it's all about:
»BBR Line Monitoring
The RCN Line Monitoring Group is for informational purposes only and does not in any way replace official status reports or support from your ISP.
You may point to an offsite URL instead.
Major Backbone Stats
• Internetpulse Backbone Stats.
Thanks jazzman916 for provisions
»Re: [Other] RCN Credit Card Payment Options
got feedback?[INTERNET] Why do we ask for encoded mac address's
said by negativeduck:
Bryan Laird, RCN Engineering
For posting to the public forum, please do NOT post your mac address. instead provide your Encoded Mac found on the RCN Speedtest page.
(No screenshots, please....just copy & paste it for easier look-up)