• Getting Official RCN Help
• The 5 Golden Rules
• RCN Line Monitors - Where's The Info?
• Can I upload Firmware or other files here
• Network Status
• Does RCN Accept Credit Card Payments?
• Why do we ask for encoded mac addresses?

Getting Official Help

First off, try searching for a similar issue using the forum search function.
Older topics should not be posted to, but may provide valuable insight to resolving your problem.




If you can't find the answers there, start a new thread ( New Topic ) in the forum and briefly describe your problem.

Enter your Encoded MAC address (found on the speedtest page)so a RCN approved tech can check for an obvious issue.
You can also IM me, jmirabella , your MAC address so I can look into your issue.

BE PATIENT

The forums are assisted on our own time, we get to the issues when we can.

Please stay on topic in the threads.

You can also email me: rcn@dslr.net - I will get to those as I can. It is still better to post a new topic, as other helpful people on the forum may have the answer for you before I even read the question.

-joe

Who Is This Joe Character?
Getting Official Help

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by jmirabella edited by lilhurricane
last modified: 2011-01-05 07:36:00

Here are the 5 Golden Rules of the RCN Forum:

This is a technical forum, first & foremost.

We assist members with technical issues as courteously and quickly as possible..so if your question is not answered right away, please be patient.

Please see these links regarding getting assistance: Getting Official Help and How to Get Noticed
Please utilize the "Hey Mods" link on the bottom of any post for anything requiring Mod attention.

Questions designed to get around your ToS/AUP will be locked, moved or summarily deleted.

•Good manners are really very important. Rude requests, unwarranted criticism of anothers efforts, or generally being a jerk will not get you what you want. It will get you ignored. If you're going to be rude, please do it elsewhere.

•Do not "hijack" someone else's help thread by jumping in -- start your own thread.
Do not "wake up" a topic in the forum, over 2 weeks old. Better to start a new thread.


•Getting help is a service we offer. Please do not abuse it. Keep your issues to one thread for best assistance and so as not to duplicate member efforts. Give enough information. Give a little time for a reply.

This is not the appropriate forum to post about or inquire about service from other providers.
Please see our complete forums listing here for further assistance

"Please" and "thank you" may seem like old fashioned concepts, but we like them


•Sales are handled thru the 1-800-RING-RCN contact numbers.

•The member helpers, much like the moderators on this site, are unpaid. Even though they don't make money from it, they do it to be helpful, and for their own enjoyment. A polite request goes much further than commands and demands.



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by lilhurricane
last modified: 2013-03-03 23:59:03

RCN Line Monitors - Where's The Info?

Check the introduction of the RCN Forum Line Monitors here.

For an invitation to join the RCN group, send an IM to lilhurricane to let her know you're interested.

Our RCN Forum Line Monitors are located here.


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Information on the RCN Forum Line Monitors and instructions:

The RCN Forum Line Monitor Section provides an easily accessible, reliable, independent indication of the actual performance of member's connections by comparing the line conditions of RCN Forum members.
Members Sign up for basic line monitoring here at Broadband Reports. We then we use that information to generate graphs that show your line's stats along with others from your state. A very important factor is the way you setup the account. Even if you have a static IP, you must create the account as a dynamic IP. For security and privacy, BBR uses a cookie feature so that if you are logged in, only you can see your static IP graph. But for those that are not logged in, the graph is not visible, it will appear broken. So setting the graph to a dynamic IP will allow everyone to see the graph while the IP will remain hidden. If you have a static IP you do not need to run a DDNS client. Just set the monitor for "dynamic" and then type in your IP address in the "monitor this static address" box.

Click on the individual graphs to display more detailed information for that contributor's connection


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This is where you need to go to get setup & sign on:

* Sign-Up *

Enter your "static" IP..but also *important* - check the box that says "dynamic" - you must do both!

A very important factor is the way you setup the account. Even if you have a static IP, you must create the account as a dynamic IP. You have to check the dynamic box and enter your static IP. For security and privacy, BBR uses a cookie feature so that if you are logged in, only you can see your static IP graph. But for those that are not logged in, the graph is not visible, it will appear broken. So setting the graph to a dynamic IP will allow everyone to see the graph while the IP will remain hidden. If you have a static IP you do not need to run a DDNS client. Just set the monitor for "dynamic" and then type in your IP address in the "monitor this static address" box.

Make sure you are "pingable".




Make sure when you're done to click "Create Monitor"..




Then go to your profile page and add it to the profile + "drop-down" menu.

»/prefs/flair

Use the drop down to add an entry to "My Home Connection"

That way your connection speed, modem, and router info show.....

*note: For those already taking part of on site monitoring, and for those that haven't yet signed up - if interested, please send me an IM to receive an invitation. You must click "Accept" when you get it for it to display here:

RCN Line Monitoring Group

...and soon to appear in the forum links :)

Here too is an old article describing what it's all about:
»BBR Line Monitoring

The RCN Line Monitoring Group is for informational purposes only and does not in any way replace official status reports or support from your ISP.

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by lilhurricane
last modified: 2009-08-20 10:35:17

Can I upload Firmware or other files here

No, firmware files are not permitted to be uploaded, and direct links to .exe & .zip are not allowed.

You may point to an offsite URL instead.

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by lilhurricane
last modified: 2006-05-14 18:51:36

Network Status



Major Backbone Stats
• Internetpulse Backbone Stats.

Thanks jazzman916 for provisions

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by lilhurricane
last modified: 2011-01-20 18:16:06

Does RCN Accept Credit Card Payments?

See this thread for updated info on using a credit card to pay your pill

»Re: [Other] RCN Credit Card Payment Options

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by lilhurricane

Why do we ask for encoded mac addresses?

Ref: »[INTERNET] Why do we ask for encoded mac address's



said by negativeduck:

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I thought everyone would like to know why we're always asking for the encoded mac address with posts on problems. What you may not realize is exactly why we ask especially when you are convinced it’s not a problem in your residence and you believe it to be an RCN network problem.

The truth is even when it is a RCN network problem which generally we will relay back when responding the encoded mac address tells us literally where to look. The CMTS that provides your service may have more than 40 ports servicing “downloads”, and some sites may have 3 or more of these chassis installed. Each one of these ports can serve any number of fiber optic nodes, which as you’ve probably seen in press releases RCN is a very fiber rich company; this means more nodes to deliver service to smaller groups of customers.

Each chassis may have upto 120 physical ports that your “uploads” connect into that generally represent a subset of the nodes attached to the downstream. When you provide the encoded mac address it hones us in on exactly where you are across the RCN network. When you start to figure each individual port is effectively creating a unique network you start to see why we need to get specific in locations. Likewise because of the way fiber / coax runs in your city / town it’s entirely possible that you and your neighbor across the street are served from two different chassis or two different ports.

So when you say “I’m in this town” , or “I’m in this area” you realize we have nothing to go on. All we have as an area that could be spread across any number of ports both upstream / downstream and even chassis.

I thought I’d just offer up a why we always ask, and why when a customer in Town A posts of a problem even if you are in the same Town your problems are likely not even related. They may be the same symptomatic problem but we can fix one without ever even touching your connection leaving you stuck.

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--
Bryan Laird, RCN Engineering


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For posting to the public forum, please do NOT post your mac address. instead provide your Encoded Mac found on the RCN Speedtest page.
(No screenshots, please....just copy & paste it for easier look-up)



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by lilhurricane