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1 General

Yes.  They will normally have a VIP tag.  

RogersHelps See Profile
RogersElise See Profile
Rogers_Chris See Profile
RogersMikeT See Profile

You should only give your personal/private account information to them if they ask you to IM them.

by sashwa See Profile
last modified: 2014-08-30 14:53:50

What are the Minimum System Requirements?

These were taken from Rogers web site. Note that these are the systems that Rogers will support, but as long as your system supports an internet connection, you should be able to use Rogers.

Operating Systems: Windows '95, '98, ME, 2000 Pro & XP
CPU: Pentium 133 MHz
Memory (RAM): 32MB*
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
* Windows 2000 Professional requires 64 MB

Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Power PC 601
Memory (RAM): 32 MB
Available Hard Disk space: 56 Megabytes
CD-ROM: Required

What are the Recommended System Requirements?

Operating Systems: Windows '98, ME, 2000 Pro & XP
CPU: Pentium 200 MHz
Memory (RAM): 64MB
Available Hard Disk space: 125 Megabytes
CD-ROM: Required

Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Any speed G3
Memory (RAM): 64 Megabytes
Available Hard Disk space: 56 Megabytes
CD-ROM: Required

by Exit See Profile edited by sbrook See Profile
last modified: 2007-06-28 13:46:28

Absolutely not, when you plug your modem and you have an internet connection set up on your computer, you should get an IP address assigned automatically at start up. You can start browsing normally, no Rogers Yahoo! software is required.

The software currently includes a modified Browser and toolbar, and an antivirus utility. Many users find these actually interfere with their internet experience and choose 3rd party browsers like Firefox and antivirus tools like AVG or Avast etc.

by elusion See Profile edited by sbrook See Profile
last modified: 2008-02-12 14:25:45

First try to get your problem escalated to a second level tech. If you get a runaround or no satisfaction, you can try to get your problem escalated to a lead teck. If you're getting a "customer service runaround", then ask to have a Rogers Customer Service manager call you back. Note that the manager will NOT be a technical person, so you'll have to explain your problem simply and explain that you don't feel the techs you've dealt with have treated your problem seriously, or solved it or whatever is appropriate. Don't rant. They can't solve your problem, but they can bring the necessary expertise to help solve the problem.

When you've exhausted all you can reach by phone, you can write to Rogers' Head Office and lodge a complaint:

The Office of the President
Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet
855 York Mills Rd
Don Mills ON M3B 1Z1

When you write, you need to be concise. You have about 8 seconds to make your impression. If you rant, especially at the beginning, the rest of the letter may not be read or dealt with seriously.

by MacGyver See Profile edited by sbrook See Profile
last modified: 2007-06-28 14:42:06

Rogers Residential Services ...

Rogers currently offers a number of speed tiers for Cable Internet on a DOCSIS 3.0 network.

Because Rogers keeps changing their packages so often it's not been easy to keep up with their offerings ...  So, we recommend you look

Just to complicate things, Rogers has a number of grandfathered packages some users are still using. 

Beware that if you change to a higher plan, you will LOSE the grandfathered plan, so  you can't move back to the OLD plan.

They also offer Rogers Portable Internet which is a wireless based service. Note this is NOT what could be described as a Mobile Internet service.

Rogers did offer DSL services to customers originally with Sprint Canada. It is no longer available and existing customers have been terminated or moved to other providers if they wanted to stay with DSL.

Rogers also offers

Rogers Home Phone ... a VoIP based non-internet telephone service over cable. (Use of internet does not interfere with the telephone)

Rogers Home Security ... a home alarm and camera system over the internet.

by Exit See Profile edited by sbrook See Profile
last modified: 2014-04-03 13:22:08

Due to many changes to Rogers packages of late, please see Rogers own web site for speeds and bandwidth limits.


The advertised speeds down/up (Mbps unless otherwise stated), monthly cap and overage charge (per GB) for current services as of Aug 17 2010, in DOCSIS 3.0 available areas.

. Rogers Hi-Speed Ultra Lite      - 512/256kbps 2GB $5.00
. Rogers Hi-Speed Lite            - 3/256kbps 15GB $4.00
. Rogers Hi-Speed Express       - 10/512kbps 60GB $2.00
. Rogers Hi-Speed Extreme        - 15/1 80GB $1.50
. Rogers Hi-Speed Extreme Plus - 25/1 125GB $1.25
. Rogers Hi-Speed Ultimate       - 50/2 175GB $0.50

Caps are enforced on Residential packages.

. Rogers Business Services - see »www.rogers.com
(**) Business services have limited availability depending on local zoning

Some areas are NOT DOCSIS 3 ready and the upper tiers in those areas *if available* are ...

. Rogers Hi-Speed Extreme       - 10/1 80GB $1.50
. Rogers Hi-Speed Extreme Plus - 18/1 125GB$1.25
. Rogers Hi-Speed Ultimate       - Not available

Note that these speeds ALSO apply to existing customers with DOCSIS 2 modems on these tiers.

Actual results using speed tests and other tools to measure performance will vary depending on ...

. the type of modem
. the place you live
. the time of day
. other network conditions

Feedback received on this FAQ entry:
  • typo in Rogers Hi-Speed Express - 1/512kbps 60GB $2.00 should be Rogers Hi-Speed Express - 10/512kbps 60GB $2.00

    2011-06-04 22:07:50 (JJP See Profile)

by elusion See Profile edited by sbrook See Profile
last modified: 2014-04-03 13:24:39

Rogers makes no distinction between peak and off-peak, but for practical guidance when dealing with problems, this distinction can be useful.

The peak times are usually from 3:00 PM to 1:00 AM when there are most people using the Internet. The off-peak times are from 1:00 AM to 3:00 PM when there are fewer people using the Internet.

If you are on a congested cable segment, you may find your performance degraded more noticeably during peak times. Also, if you're in an area that serves a lot of college or university students, you'll find even more significant degradation during peak times.

by rAfChOw See Profile edited by sbrook See Profile
last modified: 2007-06-28 13:49:53

A phub is a "Primary Hub" ... it is the location that your cable and internet service is actually distributed from ... often the site of Rogers towers and dishes.

An shub is a "Secondary Hub" ... it's a remotely located extension of a phub ... Rogers only has a few shubs on its network.

This is all under review since Rogers has stopped providing names for its CMTS routers and first level phub routers so all we now get are IP addresses. Maybe in due course we can work these out and tie IP addresses to locations ... but that's going to be a lot of work! This appears to have happened after Rogers started providing greater TPIA service (Third Party Internet access) to companies like TekSavvy.

And just to confuse things further, I gather Rogers apparently have internal codes for these locations which users don't see so if you talk to them about such and such a phub, they may not actually know where it is!!!

In the past, you'd see something like this in a tracert.

Hop IP Name
1) Your router
2) The CMTS you're connected to ... usually unnamed.
3) ?.?.?.? gw03.flfrd.phub.net.cable.rogers.com CMTS routing
4) ?.?.?.? gw01.flfrd.phub.net.cable.rogers.com Rogers network gateway from your phub
5) ?.?.?.? gw01.bloor.phub.net.cable.rogers.com Rogers network gateway at the bloor phub
6) ... elsewhere

A phub ip domain address will look like this ...

Now, all we can do is guess where you're connected by proximity to the geographic location of the phubs.

geoloc is a geographic location of a phub from the following list. The list is not complete ... for example it doesn't have the NB or NF phubs yet and it's probably got a number of retired phubs listed. Scroll down for table.

Below are lists of known geographic locations on Rogers network ... active phubs, rncs (regional networking centres) and gateways, and retired locations

Here are the headend connections that are used for POIs for Third Party Internet Access

by sbrook See Profile
last modified: 2011-01-07 16:59:29