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Rogers Network FAQOther software1 General
Rogers currently offers 5 tiers for Cable Internet on a DOCSIS network, currently in the process of migration to DOCSIS 3.0 Packages available as of Aug 16, 2010 Ultra-Lite - an alternative to dial up 500kbps downstream and 256kbps upstream Lite - a faster alternative to dial up 3Mbps down and 512kbps up Express - the mainstream product at 10Mbps down and 512K up Extreme - the faster product for upstream at 15Mbps down and 1Mpbs up Extreme Plus - second fastest at 25 Mbps down and 1Mbps up Extreme Ultimate - fastest at 50 Mbps down and 2Mbps up Note that Rogers may keep existing Extreme and Extreme Plus users on the older package unless they upgrade to a DOCSIS 3 modem. New customers who order Extreme and Extreme Plus in areas not rolled out to DOCSIS 3 may have problems with the consistency of the order. They MAY be forced to buy/rent a DOCSIS 3 gateway when a DOCSIS 2 modem is available. They may refuse to enable Extreme Plus in those areas at either speed. The old speeds for DOCSIS 2 customers for Extreme and Extreme Plus are grandfathered as below ... DOCSIS 1.1/2 Grandfathered packages Extreme - 10Mbps down 1Mbps up Extreme Plus - 18Mbps down 1Mbps up They also offer Rogers Portable Internet which is a wireless based service. Note this is NOT what could be described as a Mobile Internet service. Note that across Canada, Rogers offered DSL services to customers originally with Sprint Canada. It does not appear to be available to residential customers at this time and appears to have been terminated.
 got feedback?by Exit These were taken from Rogers web site. Note that these are the systems that Rogers will support, but as long as your system supports an internet connection, you should be able to use Rogers. Operating Systems: Windows '95, '98, ME, 2000 Pro & XP CPU: Pentium 133 MHz Memory (RAM): 32MB* Available Hard Disk space: 125 Megabytes CD-ROM: Required * Windows 2000 Professional requires 64 MB Operating Systems: MAC OS 8.5 and new releases, OSX CPU: Power PC 601 Memory (RAM): 32 MB Available Hard Disk space: 56 Megabytes CD-ROM: Required What are the Recommended System Requirements? Operating Systems: Windows '98, ME, 2000 Pro & XP CPU: Pentium 200 MHz Memory (RAM): 64MB Available Hard Disk space: 125 Megabytes CD-ROM: Required Operating Systems: MAC OS 8.5 and new releases, OSX CPU: Any speed G3 Memory (RAM): 64 Megabytes Available Hard Disk space: 56 Megabytes CD-ROM: Required
got feedback?by Exit . Rogers Hi-Speed Ultra Lite - 512/256kbps 2GB $5.00 . Rogers Hi-Speed Lite - 3/256kbps 15GB $4.00 . Rogers Hi-Speed Express - 10/512kbps 60GB $2.00 . Rogers Hi-Speed Extreme - 15/1 80GB $1.50 . Rogers Hi-Speed Extreme Plus - 25/1 125GB $1.25 . Rogers Hi-Speed Ultimate - 50/2 175GB $0.50 Caps are enforced on Residential packages. . Rogers Business Services - see »www.rogers.com (**) Business services have limited availability depending on local zoning Some areas are NOT DOCSIS 3 ready and the upper tiers in those areas *if available* are ... . Rogers Hi-Speed Extreme - 10/1 80GB $1.50 . Rogers Hi-Speed Extreme Plus - 18/1 125GB$1.25 . Rogers Hi-Speed Ultimate - Not available Note that these speeds ALSO apply to existing customers with DOCSIS 2 modems on these tiers. Actual results using speed tests and other tools to measure performance will vary depending on ... . the type of modem . the place you live . the time of day . other network conditions
got feedback?typo in
Rogers Hi-Speed Express - 1/512kbps 60GB $2.00
should be
Rogers Hi-Speed Express - 10/512kbps 60GB $2.00
2011-06-04 22:07:50 (JJP by elusion The peak times are usually from 3:00 PM to 1:00 AM when there are most people using the Internet. The off-peak times are from 1:00 AM to 3:00 PM when there are fewer people using the Internet. If you are on a congested cable segment, you may find your performance degraded more noticeably during peak times. Also, if you're in an area that serves a lot of college or university students, you'll find even more significant degradation during peak times.
got feedback?by rAfChOw The software currently includes a modified Browser and toolbar, and an antivirus utility. Many users find these actually interfere with their internet experience and choose 3rd party browsers like Firefox and antivirus tools like AVG or Avast etc. got feedback?by elusion An shub is a "Secondary Hub" ... it's a remotely located extension of a phub ... Rogers only has a few shubs on its network. This is all under review since Rogers has stopped providing names for its CMTS routers and first level phub routers so all we now get are IP addresses. Maybe in due course we can work these out and tie IP addresses to locations ... but that's going to be a lot of work! This appears to have happened after Rogers started providing greater TPIA service (Third Party Internet access) to companies like TekSavvy. And just to confuse things further, I gather Rogers apparently have internal codes for these locations which users don't see so if you talk to them about such and such a phub, they may not actually know where it is!!! In the past, you'd see something like this in a tracert. Hop IP Name 1) 192.168.0.1 Your router 2) 10.1.2.3 The CMTS you're connected to ... usually unnamed. 3) ?.?.?.? gw03.flfrd.phub.net.cable.rogers.com CMTS routing 4) ?.?.?.? gw01.flfrd.phub.net.cable.rogers.com Rogers network gateway from your phub 5) ?.?.?.? gw01.bloor.phub.net.cable.rogers.com Rogers network gateway at the bloor phub 6) ... elsewhere A phub ip domain address will look like this ... geoloc.phub.net.cable.rogers.com Now, all we can do is guess where you're connected by proximity to the geographic location of the phubs. geoloc is a geographic location of a phub from the following list. The list is not complete ... for example it doesn't have the NB or NF phubs yet and it's probably got a number of retired phubs listed. Scroll down for table. Below are lists of known geographic locations on Rogers network ... active phubs, rncs (regional networking centres) and gateways, and retired locations
ACTIVE PHUBS
geoloc Location Region Also known as Area Served
------ ----------- --------- ------------ ------------
ajax ajax Durham Ajax, Pickering
baal alliston Barrie
baol orillia Barrie
basp sperling Barrie
bawk barriewickies Barrie
bloor bloor Toronto Bloor Toronto central (along Yonge south of Eglinton
collingwood Central Ont
brntfd brantford SWO Brantford, Cambridge
dupt dupont ave Toronto Dupont Toronto south between Yonge and Humber Bay
Etob etobicoke Toronto Scarlett Toronto west of Humber Bay
Flfrd fallowfield Ottawa SW Nepean, Kanata, Carp, Goulborn
glph guelph SWO
grnsbr greensboro dr Toronto Greensboro Toronto NW near 401/409 (airport expwy)
hnsn hanson Brampton
ktchnr kitchener SWO
ktgc kitchener Grand Crest SWO
kwkw keswick GTA North
lndn london SWO
mtmc mcnicoll Toronto McNicoll Scarborough
mtmk markham GTA North Markham, Unionville
mtnk newkirk rd GTA North Richmond Hill
nbfd fredricton NB
nbmn moncton NB
nbsj st john NB
nfsj st johns Newfoundland
nmkt newmarket GTA North
nwdn new dundee SWO Kitchener SW
popf pefferlaw Central Ont SW of lake simcoe
pr pine ridge GTA East Clarington / Bowmanville / Oshawa
rchrd richmond roaD Ottawa Ottawa west of Bank St North/Central Nepean
slnt st. laurent Ottawa Ottawa east of Bank St Orleans
strfrd stratford SWO
wdstck woodstock SWO
wlfdle wolfedale GTA East Mississauga Mississauga
ym york mills Toronto North YorkMills Central Toronto North of Eglinton.
Major router locations on Rogers network
ym York Mills (RNC)
wlfdle Wolfedale Rd Mississauga
front Front St. Toronto Used to interconnect with Canadian peering
via TORIX (Toronto Internet Exchange)
Major transit locations
igw01.front Front St, Toronto Ontario (Major gateway to external links
including Toronto Internet Exchange)
igw01.chfdrl Federal St, Chicago Illinois (not seen recently)
igw01.vaash Ashfield Virginia (not seen recently)
igw01.chrmk Rolling Meadows/Kirchoff Rd(?), Chicago Illinois
igw01.ny8th 8th St., New York City NY (not seen recently)
Retired phubs cambr cambridge SWO front Front Street Toronto mtag agincourt GTA Central mtbo bolton GTA North mtki kingston road GTA Central mtpi pickering GTA East mtth thornhill GTA North mtun unionville GTA North mtwd woodbridge GTA North mtwh west hill GTA Central mtww warden woods GTA Central mtwx wexford GTA Central orgl greenlake shprd sheppard GTA Central yec yonge and eglinton center GTA Central yec yonge and eglinton center GTA Central Here are the headend connections that are used for POIs for Third Party Internet Access ONTARIO 333 Bloor Street East – Toronto 855 York Mills Road – Toronto Dupont St. – Toronto Scarlett Road – Toronto Greensboro Dr – Toronto McNicoll Ave. – Toronto Pickering-Ajax Mississauga Brampton Newmarket Oshawa Barrie-Sperling Barrie-Wilkie Collingwood – Georgian Bay Region Alliston Orillia Keswick Pefferlaw Richmond Hill Markham Woodbridge Stratford Brantford Cambridge Guelph Kitchener London Woodstock Orangeville Bolton Richmond Road – Ottawa Fallowfield – Ottawa St. Laurent – Ottawa NEW BRUNSWICK Moncton St. John Fredericton Miramichi Bathurst Edmunston NEWFOUNDLAND Cornerbrook Notre Dame (Gander and Grand Falls) St. John’s
got feedback?by sbrook When you've exhausted all you can reach by phone, you can write to Rogers' Head Office and lodge a complaint: The Office of the President Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet 855 York Mills Rd Don Mills ON M3B 1Z1 When you write, you need to be concise. You have about 8 seconds to make your impression. If you rant, especially at the beginning, the rest of the letter may not be read or dealt with seriously.
got feedback?by MacGyver 2 Rogers Policies
The End User Agreement (EUA) and the Acceptable Use Policy (AUP) The EUA is your contract with Rogers that tell`s you what Rogers is providing and the obligations on each party. Find it here ... End User Agreement The AUP is an addition to the EUA that defines what you can and cannot do in using the service. Find it here ... Acceptable Use Policy Note the EUA and AUP are in PDF format and that this is for the Rogers Yahoo! residential service. The Business terms of service are similar but not included here.
got feedback?by Exit Formal Bit Caps are as follows ...
EXCEPT If you are on a Lite or Ultra Lite plan that was set up before date (grandfathered) then the following applies ...
NOTE CAREFULLY THAT IF THESE GRANDFATHERED PLANS APPLY TO YOU THERE IS NO MAXIMUM CHARGE!
got feedback?by Exit They have disabled DNS resolution for a number of sites in Russia which makes it appear that they are unreachable, due to a proliferation of malware from affiliated sites that resolve through specific Russian nameservers. If you use other DNS services than Rogers, you can get to Russian sites that appear blocked, or if you get the numeric IP address for the server you're trying to access, you can put that in your browser and get where you want to go. got feedback?by sbrook The ports associated with non-IP protocols for Netbios, NetBEUI (vis Microsoft networking protocols) are blocked at the CMTS to ensure that no one on your cable segment can see your system and so that malware spread through the non-IP protocols can't connect through windows systems. They also block a few non-standard ports known for spreading malware. Finally, Rogers blocks outbound port 25 (SMTP server) connections to any MSA (Mail Submission Agent) or MTA (Mail Transmission Agent) other than Rogers specific SMTP servers. This is to stop spam and virus botnets from spreading Spam and infected mails from Rogers customers.
got feedback?by sbrook Not ALL customers are throttled. Throttling is employed mostly in heavily congested areas and covers most of Rogers territory. A few areas are not covered. Individual customers can be throttled with this equipment. The best way to get around throttling has been to set up using encryption. The service engines were updated to catch this, but uTorrent v1.8 seems to have managed to work its way past this at the moment.
got feedback?by sbrook got feedback?by Exit 4 Troubleshooting
»www.rogershelp.com/yahoo/downloads/drivers/ USB modem drivers and cab files for Win98SE and higher can also be found on the Rogers-Yahoo! CD got feedback?by ck4 There are essentially 3 ways of testing your speed ... •You can download a large file from a known site and time it •You can use a random downloader which downloads logos from lots of sites •You can use a speedtest site which uses a java or flash software These all have their uses but they all have limitations that may not give you an accurate picture of your speeds. •Downloading a large file from a known site only tells you how fast you can get data from *that* site and that will vary depending on network conditions both on and off Rogers network. •Random downloaders eliminates the problem of downloading from just one site, but introduces latencies as random sites are selected and still the performance will vary according to the network conditions both on and off Rogers network •Speedtest sites are probably the more accurate way to measure speeds, because they usually eliminate problems such as browser "prefetch" (where your browser has already fetched a good piece of your file before you actually tell it where you want it stored) and they eliminate webserver performance issues at the remote site, and browser performance issues on your own system. There are two lots of speedtest sites that you can access. Those that are either "on network" or "close network" and those that are "remote". Remembering that most Rogers traffic goes through sites in Toronto before going out to the world, speeds may be impacted by any delays that result from this trip to and from Toronto. Now remote tests are for example in New York, Seattle, Washington, etc. When you go to a remote test site your speeds will be impacted by network conditions between you and the server. These conditions can be extremely variable. Some days you may get clear sailing to one server and the next you may get horrible performance to the same server. Remember too that if you use multiple servers, you can only say that your connection speed is *at least* the speed of the FASTEST test site. Local on network or close network tests are generally more reliable at giving you your actual connection speed. Rogers own speedtest at www.rogers.com/speedcheck is on Rogers own network, so Rogers network can be usually eliminated as a source of problems when measured here. Cogeco has a speedtest site at speedtest.cogeco.net which is "near network" in Cogeco and Rogers have a peering agreement through the Toronto Internet Exchange. Also now available are assorted tests on www.speedtest.net. If you choose to use speedtest.net, you have the choice of lots of different speedtest servers. Generally pick one close to Rogers in Toronto. If the speeds reported by Rogers and Cogeco's tests are similar, you can be fairly certain that this is the speed of your connection to the network. Rogers speedcheck can be a little slow at times, presumably due to system load, or its location on the network. Cogeco's is usually very consistent. When using speedtests, one of the things we look for is consistency particularly if you're using distant servers. Note that you can't use a speedtest and say that "this is the speed I expect for sites in and around NYC" because there are multiple routes to get to NYC ... some may be slow, and some may be fast.
got feedback?by sbrook Traceroute can be executed from a windows "command window" (aka a DOS box) with the command tracert destination e.g. tracert www.dslreports.com The result will look something like this ...
On the left is the "hop number" ... this corresponds with the router or system in *outward bound order*. The next 3 numbers are the time it took to go to that hop and back on 3 tries The right is the IP address and system name for that router or system What we are looking for is relative consistency and progression of the times consistent with the distances from you to the system in question. In the example above, Hop 1 is my home router so you expect a very fast response from it. Hop 2 is the CMTS and that's the time to go from you, out your modem and back again. With DOCSIS modems, you expect this to be 7 to 12 mS Hops 3 & 4 are routers in the Fallowfield "head end" facility in Ottawa. Notice the time at hop 4 is even faster than hops 2 and 3. This can happen because it is able to respond to the ping faster. And since we're talking milliseconds here, small variations are to be expected. Hop 5 is a Rogers router somewhere in Toronto (note that it is un-named, like the CMTS and my own router) The times Ottawa to Toronto are consistent with the total times shown. Hop 6 is a Rogers gateway router in the TORIX facility on Front street Toronto. Hop 7 is a nac.net router again at TORIX Hops 8, 9 & 10 are nac.net routers in New York City. Note the jump to 90 mS on hop 10. This may be caused by network congestion somewhere along the way or it may be caused by loading on the router. Note that routers give pings very low priority and may drop them altogether, which can be seen next ... Hop 11 is in fact dslreports.com which is hosted at nac.net DSLreports has chosen to disable ICMP ping response to prevent ping attacks. So, the timed out (as indicated by the askerisks) conditions here are absolutely normal. So, when you do a tracert, your ping request to DSLreports as in this example can be expected to take the route shown above *to get there*. Note that this is NOT NECESSARILY the route that the reply packet from DSLreports will follow. This is a common confusion when interpreting a tracert. Taking the example above, let's say that hop 8 looked like this instead ...
and all the rest of the hops were as shown. First reaction says that there's a problem here. The reality is that there is in fact no problem here. Because the subsequent hops are normally accepted times to the location, this means that this particular router has ping responses on very low priority, so takes a long time to respond ... but that it is forwarding packets with normal speeds since subsequent hops are normal. One can safely ignore the odd numbers here. Now again taking the same example, say hop 8 looked like that and hops 9 & 10 looked like this
In this case we can now say that there is a problem ... but we cannot determine from the tracert exactly where and what the problem is ... that takes network engineers working in conjunction with other companies engineers to work out. The problem starts at hop 8, which can mean that
So, what can you do? Report it as a problem to Rogers and if it's on their network, they'll see to it, but if it's say on nac.net, they MAY contact nac.net and work with nac.net to resolve the issue. You can also report it to nac.net yourself, but you may get some resistance since you aren't a customer of theirs directly. So bottom line is that tracert can give clues as to where problems are ... but can't be definitive. One place it can be definitive is to the first hop if it's your own router ... if say the pings to my router were 300mS, I'd know that there's a definite problem between my system and the router. It could be someone else clogging up the router such as a someone stealing my wireless signal! It could be a faulty NIC on my compute(s)r. It could be spyware on my systems. If you're not using a router and you get poor pings on the first hop, it can be your system, your modem or a very poor connection.
got feedback?by sbrook 5 Email
Mail services are provided by the Yahoo! mail platform, although your email is still username@rogers.com There are different ways to address the Rogers mail servers, here are some. Note that during the transition to the Yahoo! mail platform, the aliases pop and smtp may no longer work. You may have to use a fully qualified domain name, and the IP addresses are obviously subject to change and they have been removed. Incoming mail: pop pop.{yourphub}.net.cable.rogers.com pop2.rog.mail.vip.re2.yahoo.com pop.broadband.rogers.com pop.bloor.is.net.cable.rogers.com pop-rog.mail.yahoo.com Outgoing: smtp smtp.{yourphub}.net.cable.rogers.com smtp2.rog.mail.vip.re2.yahoo.com smtp.broadband.rogers.com ssmtp.bloor.is.net.cable.rogers.com smtp-rog.mail.yahoo.com Replace {yourphub} with the name of your phub as follows ... Do a tracert to www.rogers.com, the first or second hop will look like this example ... gw01.flfrd.phub.net.cable.rogers.com Pick out the letters before phub and that is the abbreviated name of your primary hub (yourphub), in this case flfrd If you want to access rogers servers from outside the Rogers network while you're on the road, for example ... try POP pop.broadband.rogers.com SMTP smtp.broadband.rogers.com (Note that you'll need full authentication to use this) You can use standard SMTP port 25 and POP port 110, or you can alternately use Mail Submission (SMTP protocol) port 587 to submit your mail in particular if you're connecting from outside Rogers network. Authentication will be required.
got feedback?by elusion got feedback?by Exit If you DON'T use webmail or haven't registered your Rogers address with Yahoo, Yahoo still handles your mail, and you access it via pop.broadband.rogers.com and smtp.broadband.rogers.com If you're connecting to Rogers Yahoo! mail servers from outside Rogers network you will need authentication enabled. You may need to connect using the mail submission port 587 instead of the standard port 25 if the ISP you're connecting from blocks port 25 as is becoming more common.
got feedback?by elusion got feedback?by Exit 7 Modems
. SMC DG3N (Modem / router combo) - Info Link We heard that there were SUPPOSED to be modem only offerings coming, but they never happened. DOCSIS 2.0 Modems . Toshiba PCX2600 - Info Link . Scientific Atlanta Webstar - Info Link . Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link (Not nexessarily supported) Docsis (1.0, 1.1) for HiSpeed and HiSpeed Lite ... Many no longer supported. . Ericsson Piperider - Aastra Piperider* - Info Link . Terayon Terajet TJ615/715 - Info Link . RCA DCM 235 - Info Link . Toshiba PCX2500 - Info Link . Scientific Atlanta Webstar - Info Link . Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link * Ericsson recently sold their cable modem business to Aastra The following Non Docsis modems have been phased out (for HiSpeed and HiSpeed Lite) ... . Terayon TeraPro TCM 100 (archaic - rarely seen for new installs) . Terayon TeraPro TCM 200 - Info Link . Motorola CYBER SURFR Wave (normally only seen in ex-Shaw areas) . Lancity Modem (archaic - rarely seen for new installs)
got feedback?Please note some links are no longer valid.
Motorola SurfBoard
Thank you 2012-01-21 11:56:19 by elusion got feedback?by Exit Simple, so you can see the Status of the modem, as well as the log, and check the Signal, etc. When i type 192.168.100.1 into IE, it asks for a password, what can i do? Follow the step-by-step i have written up. If unsuccessful, PM me, ill be glad to help I've lost my UBS (or LAN) connection, what can i do? The USB connector is the same used for connecting most USB devices, such as printers. You can pick one up at Future shop or Radio Shack. If you want to get fancy, you can look into some these RED LED USB or BULE LED USB cables, just for added effect, but are not nessisary. Here is a good quality (i believe, correct me if im wrong) CAT5 (LAN) cable I do not have a USB connection on my computer Common? who doesnt have USB these days?... If you dont, your 2options are to: 1) buy a USB card, 2) cannot finish this. Webstar Cable Modem Config Page Access: The config page is: 192.168.100.1 1) Unplug the coax cable from the back of the modem, and press the reset button. 2) Take the USB connector (or LAN, wich ever one is not inuse), and plug it in*, press the reset button again**. 3) Go into your net work settings, and note the IPs that are assigned (see pic "modemdhcp.JPG"). I recommend using the LAN port to use as the connection to the net and the USB port to access the page. 3a) Write down the ip of the USB so u can configure it manually later. 4) Go into the properties of the USB connection, and double click the Internet Protocol(TCP/IP). (see pic "mancfg.JPG) 5) access the confige page (192.168.100.1), and make sure that you can get in (see: aboutyourmodem.JPG). 5.a) You should get in, if not, reset the modem again. If that fails, you must have messed up on a step above, since the modem only allows access when not synced. 6) Dissconnect the USB from the back of the modem. 7) Plug the coax cable back into the modem, and allow it to boot***. 7.a) wait untill the modem has finnished, and assigned your LAN connection an IP. 7.b) You can also watch the boot process from the config page untill it is finished. 8) Once the Online, PC, & Cable LEDs on the front are on, the modem has finished the boot process. 8.a) check the connection of the LAN at this point, and make sure it has assinged you an ip. It should be either in the range of 24.xxx.xxx.xxx or 63.xxx.xxx.xxx. (see: booted.JPG) 8.b) try refreshing the config page, it will ask for the pw now (see: pw.JPG) 9) Reconnect the manually configred USB connection. 10) Now check the config page, it will load, and not request a pw or anything (see: cfgloaded.JPG). * = You should now have both LAN and USB connected. ** = The modem needs to reconize that both USB and LAN are connected. *** = It can take afew min for the modem to finish booting, depending on the number of people booting theirs at this time, and other factors Provided by King Cobra 66 ------------------------------------ The following was offered as working on one webstar modem ... USER:admin PASS:w2402
got feedback?by sbrook
got feedback?by MacGyver http://192.168.100.1Acceptable Signal/Power Levels Receive/Downstream: -10 to +10 dBmV Transmit/Upstream: 30dbmV to 52dbmV Signal to Noise Ratio(SNR): 32dB or Greater Rated levels Receive/Downstream: -15 to +15 dBmV Transmit/Upstream: 30dbmV to 56dbmV Signal to Noise Ratio(SNR): 32dB or Greater
got feedback?by drake 8 Routers
1. Find the MAC address of the NIC that has your IP at the moment. To do that go to the command prompt and type ipconfig /all in a Windows NT/2K/XP machine or type winipcfg on any Win9x system. The MAC address will look some thing like this "00-03-6D-12-55-CD" Write that down you will need it later. 2. Login to your router. If its new or you haven't changed your settings you need to type 192.168.1.1 in the address bar of internet explorer. You will now see a screen like this.  You need to type in your password. If its your first time using the router the password will be admin no user name is needed. 3. Next make your way to the advanced tab  4.Click on the MAC address clone button  5. Now take the MAC address you wrote down before and enter it into the field.  6. Click apply and if everything worked you should seen this screen  You are done
got feedback?by Exit got feedback?by Exit In the ABR it's under Setup > WAN >DHCP. In the VBR it's at Advanced Setup > WAN > Dynamic IP 7004VBR  7004ABR & 7004AWBR  ***A real big thanks to jefe for the pics and info*** got feedback?by Exit Cloning the MAC copies the MAC address of your ethernet card to the WAN port of the DI-704. In other words, it will appear to your ISP will that it is your computer connected to the modem, not the gateway. That is why it is necessary to configure the DI-704 from the same computer that was originally setup with your modem. Otherwise, the gateway may copy the wrong MAC address to the WAN port. From the Device Information page, click on the Tools menu option at the bottom of screen. This will take you to the Useful Tools menu. Click the Clone MAC button, then click OK when prompted to "Change MAC address right now?".  New MAC address will take effective after rebooting! will be displayed and the Clone MAC button will change to a Restore MAC button. Click the Reboot button, then click OK when prompted to "Reboot right now?". This will take you back to the Device Information page. Click the Logout button and then close your browser.  Step 7 Power down the DI-704. Either turn it off from the power switch, or unplug the AC power cord from the gateway. With the DI-704 turned off, recycle the power on the cable modem. Again, turn it off it has a switch or just unplug it from the wall outlet. Wait 30 seconds and then power up the modem only. Wait until all of the lights on the modem have stabilized. After you are sure that the modem has stabilized, power up the DI-704. Step 8 At this point you should be able to open your browser and browse the Internet. If you are using special applications through the gateway, you may need to open ports in the Virtual Server or Special Apps configuration menus. **from d-link support page »support.dlink.com/faq/view.asp?prod_id=428 ***
got feedback?by Exit 1. Go to »192.168.0.1/ (YOU MUST NOT BE USING ROGERS' PROXY) 2. Enter the username Admin, and your password (default is 1234) 3. Click on Wizard Setup 4. Click Next (The 2 fields don't have to be filled; Are obtained by the DCHP server) 5. Click Next again 6. At the bottom, there will be a section called "WAN MAC address". The default is "Factory Default" 7. Click on Spoof this PC's MAC address --- IP Address, and enter the new IP Address you would like to use as your new MAC address. P.S. I had problems connecting after I did this. :)
got feedback?by dnglbr 9 Rogers Network FAQThis is the equipment at the cable companies Head-End that interfaces with both the RF plant and the traditional data side of an ISP. This equipment can operate either as a router or as a bridge with your modems. Overall, the Cisco Universal Broadband Router series of CMTS equipment has become the defacto standard in CMTS equipment. got feedback?by Exit Note that your DOCSIS modem is also assigned an internal IP address. Don't confuuse the two. 1) Change your MAC ... IP addresses are assigned for each MAC (Media Access Code aka Hardware Ethernet Address) on their network. Your IP address is assigned based on a combination of your Modem's MAC and your System Interface's MAC a) If you DO NOT HAVE a router, you may be able to change the MAC of your Network Card (note that not all NICs allow you to alter its MAC) ... (For WinXP) Release your IP by going Start | Run | cmd and then in the DOS box type "Ipconfig /release". Then goto Control Panel | System | Hardware (tab) | Device Manager Find your Network card and right click on it Properties | Advanced (Tab) In the Property box select Network Address or similar (different drivers will have different keys here) Click the radio button below Value Put is a 6 pair number (12 digits) from 00 to FF per pair. It is a good idea to keep the first few pairs the same since they identify the manufacturer Now reboot your modem and wait for it to connect. Go back to the cmd DOS box and type in "ipconfig/renew" If your NIC does not support this feature, you could replace it (if not on-board) or get a router. b) If you have a router, go to the router's appropriate page which displays the IP assigned (dLink uses the Status page). Do an IP Release from that page. Now go to the page for WAN setup which will usually permit you to change the MAC there ... it often will have a "clone" button there too. Change the MAC, the modem will do a reset and automatically attempt to renew the IP. In both cases a) and b) it is important to release your IP, or else the Rogers DHCP server will think you're trying to get an additional IP and simply hang. 2) Disconnect your modem from the cable or power for some period of time, preferably after you've released the IP with IPCONFIG or with your router. Overnight often is good. 3) Release the IP for some period of time, like overnight and then do an IP renew in the morning. None of these mechanisms are guaranteed to work. The first is generally the more effective of the 3, but experience has shown that the allocation of a different IP address may be only temporary! Don't rely on being able to change your IP if you got yourself IP banned from some kind of server like an IRC server, or game server.
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