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1 General·What does Rogers offer?
·Computer requirements
·What are the advertised speeds for Rogers Hi-Speed services
·What are the peak times and off-peak times?
·Do I need the Rogers Software to get on the internet?
·What is a phub and shub? What are the names of Rogers phubs and where are they
·I'm not able to get my problem solved. What now?
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Rogers Residential Services ...
Rogers currently offers 5 tiers for Cable Internet on a predominantly DOCSIS network.
Ultra-Lite - an alternative to dial up
Lite - a faster alternative to dial up
Express - the mainstream product at 5Mbps down and 384K up
Extreme - the faster product for upstream at 6Mbps down and 800K up
Extreme Plus - the fastest at 10 Mbps down and 1Mbps up
(Speeds show are currently being changed in most areas, but the new speeds are not yet advertised until the roll out is complete)
For more info seeRogers Residential Internet Services
They also offer Rogers Portable Internet which is a wireless based service. Note this is NOT what could be described as a Mobile Internet service.
More info
Rogers Business Services info can be found here Rogers Business Internet Services
Note that across Canada, Rogers also offers DSL services to customers originally with Sprint Canada. It does not appear to be available to residential customers at this time.
 feedback form
 feedback form
by Exit  edited by sbrook
last modified: 2007-06-28 13:44:22 |
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What are the Minimum System Requirements?
These were taken from Rogers web site. Note that these are the systems that Rogers will support, but as long as your system supports an internet connection, you should be able to use Rogers.
Operating Systems: Windows '95, '98, ME, 2000 Pro & XP
CPU: Pentium 133 MHz
Memory (RAM): 32MB*
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
* Windows 2000 Professional requires 64 MB
Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Power PC 601
Memory (RAM): 32 MB
Available Hard Disk space: 56 Megabytes
CD-ROM: Required
What are the Recommended System Requirements?
Operating Systems: Windows '98, ME, 2000 Pro & XP
CPU: Pentium 200 MHz
Memory (RAM): 64MB
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Any speed G3
Memory (RAM): 64 Megabytes
Available Hard Disk space: 56 Megabytes
CD-ROM: Required
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feedback form
by Exit edited by sbrook
last modified: 2007-06-28 13:46:28 |
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The advertised speeds for ...
. Rogers HiSpeed Express - 7000/512 (7/.5 Mbps) 60GB Monthly Cap *
. Rogers HiSpeed Extreme - 10000/1000 (10/1 Mbps) 100GB Monthly Cap *
. Rogers HiSpeed Extreme Plus - 18000/1000 (18/1 Mbps) 90GB Monthly ENFORCED Cap
. Rogers Hi-Speed Lite - 1000/128 kbps 25GB Monthly Cap *
. Rogers Hi-Speed Ultra Lite - 256/128 kbps 2GB Monthly Cap *
. Rogers Business Services - see »www.shoprogers.com/business/busi···ages.asp**
(*) Rogers is not currently (Feb 11, 2008) enforcing caps except for Extreme Plus. Enforcement is by a per GB additional charge.
(**) Business services have limited availability depending on local zoning
Actual results will vary depending on ...
. the type of modem
. the place you live
. the time of day
. other network conditions
Here is a thread with some before/after user experiences after switching to the Extreme service with a DOCSIS 2.0 compliant modem:
/forum/remark,10359880~mode=flat#
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by elusion edited by sbrook
last modified: 2008-02-12 14:24:56 |
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Rogers makes no distinction between peak and off-peak, but for practical guidance when dealing with problems, this distinction can be useful.
The peak times are usually from 3:00 PM to 1:00 AM when there are most people using the Internet. The off-peak times are from 1:00 AM to 3:00 PM when there are fewer people using the Internet.
If you are on a congested cable segment, you may find your performance degraded more noticeably during peak times. Also, if you're in an area that serves a lot of college or university students, you'll find even more significant degradation during peak times.
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feedback form
by rAfChOw edited by sbrook
last modified: 2007-06-28 13:49:53 |
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Absolutely not, when you plug your modem and you have an internet connection set up on your computer, you should get an IP address assigned automatically at start up. You can start browsing normally, no Rogers Yahoo! software is required.
The software currently includes a modified Browser and toolbar, and an antivirus utility. Many users find these actually interfere with their internet experience and choose 3rd party browsers like Firefox and antivirus tools like AVG or Avast etc.
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feedback form
by elusion edited by sbrook
last modified: 2008-02-12 14:25:45 |
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A phub is a "Primary Hub" ... it is the location that your cable and internet service is actually distributed from ... often the site of Rogers towers and dishes.
An shub is a "Secondary Hub" ... it's a remotely located extension of a phub ... Rogers only has a few shubs on its network.
A phub ip domain address will look like this ...
geoloc.phub.net.cable.rogers.com
Where geoloc is a geographic location from the following list. The list is not complete ... for example it doesn't have the NB or NF phubs yet and it's probably got a number of retired phubs listed. Scroll down for table.
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feedback form
by sbrook
last modified: 2007-06-28 14:34:56 |
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First try to get your problem escalated to a second level tech. If you get a runaround or no satisfaction, you can try to get your problem escalated to a lead teck. If you're getting a "customer service runaround", then ask to have a Rogers Customer Service manager call you back. Note that the manager will NOT be a technical person, so you'll have to explain your problem simply and explain that you don't feel the techs you've dealt with have treated your problem seriously, or solved it or whatever is appropriate. Don't rant. They can't solve your problem, but they can bring the necessary expertise to help solve the problem.
When you've exhausted all you can reach by phone, you can write to Rogers' Head Office and lodge a complaint:
The Office of the President
Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet
855 York Mills Rd
Don Mills ON M3B 1Z1
When you write, you need to be concise. You have about 8 seconds to make your impression. If you rant, especially at the beginning, the rest of the letter may not be read or dealt with seriously.
feedback form
feedback form
by MacGyver edited by sbrook
last modified: 2007-06-28 14:42:06 |
2 Rogers Policies·What are Rogers Terms of Service
·Does Rogers have a bit cap
·Does Rogers Block WWW Sites
·Does Rogers block ports
·Does Rogers Throttle or otherwise limit our speeds
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Rogers Terms of Service comprise to parts ...
The End User Agreement (EUA) and the Acceptable Use Policy (AUP)
The EUA is your contract with Rogers that tell`s you what Rogers is providing and the obligations on each party.
Find it here ... End User Agreement
The AUP is an addition to the EUA that defines what you can and cannot do in using the service.
Find it here ... Acceptable Use Policy
Note the EUA and AUP are in PDF format and that this is for the Rogers Yahoo! residential service. The Business terms of service are similar but not included here.
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feedback form
by Exit edited by sbrook
last modified: 2007-06-28 14:42:46 |
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Update April 2008
Formal Bit Caps are as follows ...
| Package | GB per | $ per |
|---|
| month | add. GB |
|---|
| Extreme Plus | 95 | $1.25 |
| Extreme | 95 | $1.50 |
| Express | 60 | $2.00 |
| Lite | 25 | $2.50 |
| Ultra-Lite | 2 | $5.00 |
| Maximum additional charge | $25 |
EXCEPT If you are on a Lite or Ultra Lite plan that was set up before date (grandfathered)
then the following applies ...
| Package | GB per | $ per |
|---|
| month | add. GB |
|---|
| Lite | 60 | $2.50 |
| Ultra-Lite | 60 | $5.00 |
| Maximum additional charge | NO MAXIMUM |
NOTE CAREFULLY THAT IF THESE GRANDFATHERED PLANS APPLY TO YOU THERE IS NO MAXIMUM CHARGE!
Update Feb 2008. Bit caps are still as shown, but there are rumours of variations and charging coming soon to other tiers.
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Formal bit caps are now implemented.
For Ultra-Lite, Lite, and Express, the limits are 60GB per month
For Extreme the limit is 100GB per month
For Extreme Plus the limit is 90GB per month
NOTE that at this time (Jun 2007) Rogers is enforcing the limit ONLY for Extreme Plus users.
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There are no formal bit caps.
Plans to drop them were announced officially on 18/07/2003.
They have installed equipment to monitor the amount of bandwidth used by each user, but the plan to implement the caps has been dropped for "competetive reasons" (Sympatico dropped caps!)
However the dropping of caps doesn't eliminate the clauses in the terms of service that essentially state that any excessive use of Rogers network that causes degraded performance for others is not acceptable.
Since late 2003, Rogers have implemented a SOFT CAP, under this degraded performance clause. There is no specific value for this soft cap, and Rogers adamantly refuses to either tell you how much you can use, how much you need to cut back by, or how much you have actually used. There is NO way to ensure that Rogers hasn't made a mistake.
Users are usually given 48 hours to make a SIGNIFICANT cut in their use. If you haven't and there's no way to know if your cutback is enough, you're then suspended for 7 days. If they do it again, you're terminated with no return for 12 months.
Update: Since the introduction of Extreme Service in Summer 2004, there have been no confirmed reports of Rogers hitting people with the bit cap.
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by Exit edited by sbrook
last modified: 2008-04-18 21:51:06 |
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Rogers does not block access to any site.
They have disabled DNS resolution for a number of sites in Russia which makes it appear that they are unreachable, due to a proliferation of malware from affiliated sites that resolve through specific Russian nameservers.
If you use other DNS services than Rogers, you can get to Russian sites that appear blocked, or if you get the numeric IP address for the server you're trying to access, you can put that in your browser and get where you want to go.
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by sbrook |
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Rogers does block some ports.
The ports associated with non-IP protocols for Netbios, NetBEUI (vis Microsoft networking protocols) are blocked at the CMTS to ensure that no one on your cable segment can see your system and so that malware spread through the non-IP protocols can't connect through windows systems.
They also block a few non-standard ports known for spreading malware.
Finally, Rogers blocks outbound port 25 (SMTP server) connections to any MSA (Mail Submission Agent) or MTA (Mail Transmission Agent) other than Rogers specific SMTP servers. This is to stop spam and virus botnets from spreading Spam and infected mails from Rogers customers.
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by sbrook |
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Rogers does throttle P2P transfers using the BitTorrent protocols through the use of Cisco pCube Service Engines. It does this by dropping occasional packets. This causes the TCP/IP stacks of the sender and receiver to significantly slow down transfers.
Not ALL customers are throttled. Throttling is employed mostly in heavily congested areas and covers most of Rogers territory. A few areas are not covered.
Individual customers can be throttled with this equipment.
The best way to get around throttling has been to set up using encryption. The service engines were updated to catch this, but uTorrent v1.8 seems to have managed to work its way past this at the moment.
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by sbrook |
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Rogers Yahoo! no longer uses a proxy server.
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by Exit edited by sbrook
last modified: 2007-06-28 14:50:36 |
4 Troubleshooting·Drivers for my network card or modems - where can I look for them
·How can I check my Performance with Speedtests
·How can I check my Performance with Tracert
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The following link provides access to assorted Network related drivers including NICs and Modems
»www.rogershelp.com/yahoo/downloads/drivers/
USB modem drivers and cab files for Win98SE and higher can also be found on the Rogers-Yahoo! CD
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feedback form
by ck4 edited by sbrook
last modified: 2008-02-12 17:05:06 |
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Speedtests will usually give you an idea of the speed of your connection, but beware, they are NOT necessarily an accurate measure.
There are essentially 3 ways of testing your speed ...
•You can download a large file from a known site and time it
•You can use a random downloader which downloads logos from lots of sites
•You can use a speedtest site which uses a java or flash software
These all have their uses but they all have limitations that may not give you an accurate picture of your speeds.
•Downloading a large file from a known site only tells you how fast you can get data from *that* site and that will vary depending on network conditions both on and off Rogers network.
•Random downloaders eliminates the problem of downloading from just one site, but introduces latencies as random sites are selected and still the performance will vary according to the network conditions both on and off Rogers network
•Speedtest sites are probably the more accurate way to measure speeds, because they usually eliminate problems such as browser "prefetch" (where your browser has already fetched a good piece of your file before you actually tell it where you want it stored) and they eliminate webserver performance issues at the remote site, and browser performance issues on your own system.
There are two lots of speedtest sites that you can access. Those that are either "on network" or "close network" and those that are "remote".
Remembering that most Rogers traffic goes through sites in Toronto before going out to the world, speeds may be impacted by any delays that result from this trip to and from Toronto.
Now remote tests are for example in New York, Seattle, Washington, etc. When you go to a remote test site your speeds will be impacted by network conditions between you and the server. These conditions can be extremely variable. Some days you may get clear sailing to one server and the next you may get horrible performance to the same server. Remember too that if you use multiple servers, you can only say that your connection speed is *at least* the speed of the FASTEST test site.
Local on network or close network tests are generally more reliable at giving you your actual connection speed. Rogers own speedtest at speedtest.cogeco.net which is "near network" in Cogeco and Rogers have a peering agreement through the Toronto Internet Exchange.
If the speeds reported by Rogers and Cogeco's tests are similar, you can be fairly certain that this is the speed of your connection to the network.
Rogers speedcheck can be a little slow at times, presumably due to system load, or its location on the network. Cogeco's is usually very consistent.
When using speedtests, one of the things we look for is consistency particularly if you're using distant servers. Note that you can't use a speedtest and say that "this is the speed I expect for sites in and around NYC" because there are multiple routes to get to NYC ... some may be slow, and some may be fast.
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by sbrook |
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Traceroute (or tracert) is a network tool that will send packets called ICMP Ping packets to a destination system and routers enroute there to determine the time delay to get a packet to and from that router or system.
Traceroute can be executed from a windows "command window" (aka a DOS box) with the command
tracert destination
e.g. tracert www.dslreports.com
The result will look something like this ...
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 10.218.0.1
3 7 ms 7 ms 7 ms vl-201.gw03.flfrd.phub.net.cable.rogers.com [66.185.90.241 ]
4 6 ms 7 ms 6 ms gi-3-0.gw01.flfrd.phub.net.cable.rogers.com [66.185.83.173 ]
5 13 ms 13 ms 14 ms 66.185.83.33
6 12 ms 15 ms 13 ms pos-3-0.igw01.front.phub.net.cable.rogers.com [64.71.240.2 9]
7 14 ms 13 ms 14 ms gw-nac.torontointernetxchange.net [198.32.245.38]
8 33 ms 34 ms 35 ms 0.gi2-2.esd1.tl9.nac.net [209.123.11.211]
9 34 ms 33 ms 32 ms 12.ae0.gbr1.tl9.nac.net [209.123.11.71]
10 63 ms 90 ms 66 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
11 * * * Request timed out.
On the left is the "hop number" ... this corresponds with the router or system in *outward bound order*.
The next 3 numbers are the time it took to go to that hop and back on 3 tries
The right is the IP address and system name for that router or system
What we are looking for is relative consistency and progression of the times consistent with the distances from you to the system in question.
In the example above,
Hop 1 is my home router so you expect a very fast response from it.
Hop 2 is the CMTS and that's the time to go from you, out your modem and back again. With DOCSIS modems, you expect this to be 7 to 12 mS
Hops 3 & 4 are routers in the Fallowfield "head end" facility in Ottawa. Notice the time at hop 4 is even faster than hops 2 and 3. This can happen because it is able to respond to the ping faster. And since we're talking milliseconds here, small variations are to be expected.
Hop 5 is a Rogers router somewhere in Toronto (note that it is un-named, like the CMTS and my own router)
The times Ottawa to Toronto are consistent with the total times shown.
Hop 6 is a Rogers gateway router in the TORIX facility on Front street Toronto.
Hop 7 is a nac.net router again at TORIX
Hops 8, 9 & 10 are nac.net routers in New York City. Note the jump to 90 mS on hop 10. This may be caused by network congestion somewhere along the way or it may be caused by loading on the router. Note that routers give pings very low priority and may drop them altogether, which can be seen next ...
Hop 11 is in fact dslreports.com which is hosted at nac.net DSLreports has chosen to disable ICMP ping response to prevent ping attacks. So, the timed out (as indicated by the askerisks) conditions here are absolutely normal.
So, when you do a tracert, your ping request to DSLreports as in this example can be expected to take the route shown above *to get there*. Note that this is NOT NECESSARILY the route that the reply packet from DSLreports will follow. This is a common confusion when interpreting a tracert.
Taking the example above, let's say that hop 8 looked like this instead ...
8 183 ms 391 ms 305 ms 0.gi2-2.esd1.tl9.nac.net [209.123.11.211]
and all the rest of the hops were as shown.
First reaction says that there's a problem here. The reality is that there is in fact no problem here.
Because the subsequent hops are normally accepted times to the location, this means that this particular router has ping responses on very low priority, so takes a long time to respond ... but that it is forwarding packets with normal speeds since subsequent hops are normal. One can safely ignore the odd numbers here.
Now again taking the same example, say hop 8 looked like that and hops 9 & 10 looked like this
9 334 ms 333 ms 332 ms 12.ae0.gbr1.tl9.nac.net [209.123.11.71]
10 363 ms 390 ms 366 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
In this case we can now say that there is a problem ... but we cannot determine from the tracert exactly where and what the problem is ... that takes network engineers working in conjunction with other companies engineers to work out.
The problem starts at hop 8, which can mean that
•Congestion on the link between the router at hop 7 and hop 8
•Hop 8's router is overloaded
•Congestion somewhere on the backwards path between hop 8 and you. You can't tell what that backwards route actually IS from any tracert or tool we have available to us.
So, what can you do? Report it as a problem to Rogers and if it's on their network, they'll see to it, but if it's say on nac.net, they MAY contact nac.net and work with nac.net to resolve the issue. You can also report it to nac.net yourself, but you may get some resistance since you aren't a customer of theirs directly.
So bottom line is that tracert can give clues as to where problems are ... but can't be definitive.
One place it can be definitive is to the first hop if it's your own router ... if say the pings to my router were 300mS, I'd know that there's a definite problem between my system and the router. It could be someone else clogging up the router such as a someone stealing my wireless signal! It could be a faulty NIC on my compute(s)r. It could be spyware on my systems.
If you're not using a router and you get poor pings on the first hop, it can be your system, your modem or a very poor connection.
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by sbrook |
5 Email·What are the rogers mail and news server?
·How do I setup my webmail account?
·Can I access my e-mail on the go?
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Note that Rogers NO LONGER OFFERS Usenet NEWS services.
Mail services are provided by the Yahoo! mail platform, although your email is still username@rogers.com
There are different ways to address the Rogers mail servers, here are some.
Note that during the transition to the Yahoo! mail platform, the aliases pop and smtp may no longer work. You may have to use a fully qualified domain name, and the IP addresses are obviously subject to change and they have been removed.
Incoming mail:
pop
pop.{yourphub}.net.cable.rogers.com
pop2.rog.mail.vip.re2.yahoo.com
pop.broadband.rogers.com
pop.bloor.is.net.cable.rogers.com
pop-rog.mail.yahoo.com
Outgoing:
smtp
smtp.{yourphub}.net.cable.rogers.com
smtp2.rog.mail.vip.re2.yahoo.com
smtp.broadband.rogers.com
ssmtp.bloor.is.net.cable.rogers.com
smtp-rog.mail.yahoo.com
Replace {yourphub} with the name of your phub as follows ...
Do a tracert to www.rogers.com, the first or second hop will look like this example ...
gw01.flfrd.phub.net.cable.rogers.com
Pick out the letters before phub and that is the abbreviated name of your primary hub (yourphub), in this case flfrd
If you want to access rogers servers from outside the Rogers network while you're on the road, for example ... try
POP pop.broadband.rogers.com
SMTP smtp.broadband.rogers.com (Note that you'll need full authentication to use this)
You can use standard SMTP port 25 and POP port 110, or you can alternately use Mail Submission (SMTP protocol) port 587 to submit your mail in particular if you're connecting from outside Rogers network. Authentication will be required.
feedback form
feedback form
by elusion edited by sbrook
last modified: 2008-02-12 14:06:50 |
| (back) |
To be updated ... this is now a Yahoo mail service.
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feedback form
by Exit edited by sbrook
last modified: 2004-11-20 08:43:01 |
| (back) |
Yes you can ... If you like webmail service, and you've registered your email accounts with Yahoo (new accounts are registered by default) just visit »mail.yahoo.com, it's their webmail service. Just log in with your rogers e-mail id and password or use
If you DON'T use webmail or haven't registered your Rogers address with Yahoo, Yahoo still handles your mail, and you access it via
pop.broadband.rogers.com
and
smtp.broadband.rogers.com
If you're connecting to Rogers Yahoo! mail servers from outside Rogers network you will need authentication enabled. You may need to connect using the mail submission port 587 instead of the standard port 25 if the ISP you're connecting from blocks port 25 as is becoming more common.
feedback form
feedback form
by elusion edited by sbrook
last modified: 2007-06-28 14:47:51 |
| (back) |
Rogers NO LONGER offers Usenet newsgroup service. If you want newsgroup service you'll have to find a 3rd party service. There are some free "text only" (no binary) services. Most services offering binary require a subscription.
feedback form
feedback form
by Exit edited by sbrook
last modified: 2007-07-27 12:12:24 |
7 Modems·What type of modems does Rogers Offer?
·What is DOCSIS?
·How do I get to the config page of a Webstar DPX2100
·DOCSIS 2.0 vs previous DOCSIS standards
·How to check my Modem Signal Levels?
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DOCSIS 2.0 Modems used on HiSpeed Extreme ...
. Toshiba PCX2600 - Info Link
. Scientific Atlanta Webstar - Info Link
. Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link
Docsis (1.0, 1.1, 2.0) for HiSpeed and HiSpeed Lite ...
. Ericsson Piperider - Aastra Piperider* - Info Link
. Terayon Terajet TJ615/715 - Info Link
. RCA DCM 235 - Info Link
. Toshiba PCX1100U (u stands for USB)
. Toshiba PCX2500 - Info Link
. Toshiba PCX2600 - Info Link
. Scientific Atlanta Webstar - Info Link
. Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link
* Ericsson recently sold their cable modem business to Aastra
The following Non Docsis modems have been phased out (for HiSpeed and HiSpeed Lite) ...
. Terayon TeraPro TCM 100 (archaic - rarely seen for new installs)
. Terayon TeraPro TCM 200 - Info Link
. Motorola CYBER SURFR Wave (normally only seen in ex-Shaw areas)
. Lancity Modem (archaic - rarely seen for new installs)
feedback form
feedback form
by elusion edited by sbrook
last modified: 2008-02-12 14:27:28 |
| (back) |
DOCSIS is an acronym for "Data Over Cable Service Interface Specification". DOCSIS provides a set of standards and a certifying authority by which cable companies can achieve cross-platform functionality in Internet delivery.
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by Exit edited by sbrook
last modified: 2004-06-04 20:42:51 |
| (back) |
Why do I want into the Configuration Page?
Simple, so you can see the Status of the modem, as well as the log, and check the Signal, etc.
When i type 192.168.100.1 into IE, it asks for a password, what can i do?
Follow the step-by-step i have written up. If unsuccessful, PM me, ill be glad to help
I've lost my UBS (or LAN) connection, what can i do?
The USB connector is the same used for connecting most USB devices, such as printers. You can pick one up at Future shop or Radio Shack. If you want to get fancy, you can look into some these RED LED USB or BULE LED USB cables, just for added effect, but are not nessisary. Here is a good quality (i believe, correct me if im wrong) CAT5 (LAN) cable
I do not have a USB connection on my computer
Common? who doesnt have USB these days?... If you dont, your 2options are to: 1) buy a USB card, 2) cannot finish this.
Webstar Cable Modem Config Page Access:
The config page is: 192.168.100.1
1) Unplug the coax cable from the back of the modem, and press the reset button.
2) Take the USB connector (or LAN, wich ever one is not inuse), and plug it in*, press the reset button again**.
3) Go into your net work settings, and note the IPs that are assigned (see pic
"modemdhcp.JPG"). I recommend using the LAN port to use as the connection to the net and the USB port to access the page.
3a) Write down the ip of the USB so u can configure it manually later.
4) Go into the properties of the USB connection, and double click the Internet Protocol(TCP/IP). (see pic "mancfg.JPG)
5) access the confige page (192.168.100.1), and make sure that you can get in (see: aboutyourmodem.JPG).
5.a) You should get in, if not, reset the modem again. If that fails, you must have messed up on a step above, since the modem only allows access when not synced.
6) Dissconnect the USB from the back of the modem.
7) Plug the coax cable back into the modem, and allow it to boot***.
7.a) wait untill the modem has finnished, and assigned your LAN connection an IP.
7.b) You can also watch the boot process from the config page untill it is finished.
8) Once the Online, PC, & Cable LEDs on the front are on, the modem has finished the boot process.
8.a) check the connection of the LAN at this point, and make sure it has assinged you an ip.
It should be either in the range of 24.xxx.xxx.xxx or 63.xxx.xxx.xxx. (see: booted.JPG)
8.b) try refreshing the config page, it will ask for the pw now (see: pw.JPG)
9) Reconnect the manually configred USB connection.
10) Now check the config page, it will load, and not request a pw or anything (see:
cfgloaded.JPG).
* = You should now have both LAN and USB connected.
** = The modem needs to reconize that both USB and LAN are connected.
*** = It can take afew min for the modem to finish booting, depending on the number of people booting theirs at this time, and other factors
Provided by King Cobra 66
------------------------------------
The following was offered as working on one webstar modem ...
USER:admin
PASS:w2402
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feedback form
by sbrook
last modified: 2004-06-04 20:43:15 |
| (back) |
DOCSIS 2.0 is a newer standard that Rogers is in the process of implementing. All Rogers HiSpeed Extreme customers are being sold DOCSIS 2.0 modems in preparation for the implementation. It potentially offers better control and greater bandwidth for the upstream channels ... effectively increasing the reliability of uploads. Overall performance is improved. Rogers network currently operates at DOCSIS 1.1 standards, but because of DOCSIS compatibility, newer and older DOCSIS modems will continue to work fine.
feedback form
feedback form
by MacGyver edited by sbrook
last modified: 2004-06-04 21:02:27 |
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Some cable modems have the ability to extract signal/power level data, to obtain this information, In your browser, type in:
Acceptable Signal/Power Levels
Receive/Downstream: -10 to +10 dBmV
Transmit/Upstream: 30dbmV to 52dbmV
Signal to Noise Ratio(SNR): 32dB or Greater
Rated levels
Receive/Downstream: -15 to +15 dBmV
Transmit/Upstream: 30dbmV to 56dbmV
Signal to Noise Ratio(SNR): 32dB or Greater
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by Bleek edited by sbrook
last modified: 2004-06-24 22:04:32 |
8 Routers·How do I clone a MAC address with a Linksys router?
·Problem with D-Link DI-604
·How To Clone A MAC Address With An SMC Router
·How To Clone A Mac Address With A DLINK Router
·How To Clone A Mac Address With A NETGEAR Router
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So you want to clone the MAC address on your new Linksys router. Here are the easy steps for you to do just that
1. Find the MAC address of the NIC that has your IP at the moment. To do that go to the command prompt and type ipconfig /all in a Windows NT/2K/XP machine or type winipcfg on any Win9x system. The MAC address will look some thing like this
"00-03-6D-12-55-CD"
Write that down you will need it later.
2. Login to your router. If its new or you haven't changed your settings you need to type 192.168.1.1 in the address bar of internet explorer. You will now see a screen like this.
You need to type in your password. If its your first time using the router the password will be admin no user name is needed.
3. Next make your way to the advanced tab
4.Click on the MAC address clone button
5. Now take the MAC address you wrote down before and enter it into the field.
6. Click apply and if everything worked you should seen this screen
You are done
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by Exit edited by sbrook
last modified: 2004-06-04 20:44:19 |
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It seems the D-Link DI-604 router has problems with the Terayon cable modem. You need to upgrade the firmware of the DI-604. The firmware is at . D-Links FTP server
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by Exit edited by sbrook
last modified: 2004-06-04 20:44:40 |
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The 7004ABR & 7004AWBR and 7004VBR each have a Clone Mac Address button.
In the ABR it's under Setup > WAN >DHCP.
In the VBR it's at Advanced Setup > WAN > Dynamic IP
7004VBR
7004ABR & 7004AWBR
***A real big thanks to jefe for the pics and info***
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by Exit edited by sbrook
last modified: 2004-06-04 20:45:00 |
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Cloning the MAC address will insure that you can connect through your modem in the event that the MAC address, or physical address, of your network card has been registered with your ISP.
Cloning the MAC copies the MAC address of your ethernet card to the WAN port of the DI-704. In other words, it will appear to your ISP will that it is your computer connected to the modem, not the gateway. That is why it is necessary to configure the DI-704 from the same computer that was originally setup with your modem. Otherwise, the gateway may copy the wrong MAC address to the WAN port.
From the Device Information page, click on the Tools menu option at the bottom of screen. This will take you to the Useful Tools menu. Click the Clone MAC button, then click OK when prompted to "Change MAC address right now?".
New MAC address will take effective after rebooting! will be displayed and the Clone MAC button will change to a Restore MAC button.
Click the Reboot button, then click OK when prompted to "Reboot right now?". This will take you back to the Device Information page. Click the Logout button and then close your browser.
Step 7 Power down the DI-704. Either turn it off from the power switch, or unplug the AC power cord from the gateway. With the DI-704 turned off, recycle the power on the cable modem. Again, turn it off it has a switch or just unplug it from the wall outlet. Wait 30 seconds and then power up the modem only. Wait until all of the lights on the modem have stabilized. After you are sure that the modem has stabilized, power up the DI-704.
Step 8 At this point you should be able to open your browser and browse the Internet. If you are using special applications through the gateway, you may need to open ports in the Virtual Server or Special Apps configuration menus.
**from d-link support page »support.dlink.com/faq/view.asp?prod_id=428 ***
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by Exit edited by sbrook
last modified: 2004-06-04 20:45:21 |
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If you want to clone your MAC address here is what you have to do:
1. Go to »192.168.0.1/ (YOU MUST NOT BE USING ROGERS' PROXY)
2. Enter the username Admin, and your password (default is 1234)
3. Click on Wizard Setup
4. Click Next (The 2 fields don't have to be filled; Are obtained by the DCHP server)
5. Click Next again
6. At the bottom, there will be a section called "WAN MAC address". The default is "Factory Default"
7. Click on Spoof this PC's MAC address --- IP Address, and enter the new IP Address you would like to use as your new MAC address.
P.S.
I had problems connecting after I did this. :)
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by IceCube edited by sbrook
last modified: 2004-06-04 20:45:34 |
9 Rogers Network FAQ·What is a CMTS?
·How can I change my IP address?
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A: Cable Modem Termination System
This is the equipment at the cable companies Head-End that interfaces with both the RF plant and the traditional data side of an ISP. This equipment can operate either as a router or as a bridge with your modems. Overall, the Cisco Universal Broadband Router series of CMTS equipment has become the defacto standard in CMTS equipment.
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by Exit edited by sbrook
last modified: 2004-06-04 20:56:09 |
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There are a few ways to change your IP address.
Note that your DOCSIS modem is also assigned an internal IP address. Don't confuuse the two.
1) Change your MAC ...
IP addresses are assigned for each MAC (Media Access Code aka Hardware Ethernet Address) on their network. Your IP address is assigned based on a combination of your Modem's MAC and your System Interface's MAC
a) If you DO NOT HAVE a router, you may be able to change the MAC of your Network Card (note that not all NICs allow you to alter its MAC) ...
(For WinXP) Release your IP by going
Start | Run | cmd
and then in the DOS box type "Ipconfig /release".
Then goto
Control Panel | System | Hardware (tab) | Device Manager
Find your Network card and right click on it
Properties | Advanced (Tab)
In the Property box select Network Address or similar (different drivers will have different keys here)
Click the radio button below Value
Put is a 6 pair number (12 digits) from 00 to FF per pair. It is a good idea to keep the first few pairs the same since they identify the manufacturer
Now reboot your modem and wait for it to connect.
Go back to the cmd DOS box and type in "ipconfig/renew"
If your NIC does not support this feature, you could replace it (if not on-board) or get a router.
b) If you have a router, go to the router's appropriate page which displays the IP assigned (dLink uses the Status page). Do an IP Release from that page.
Now go to the page for WAN setup which will usually permit you to change the MAC there ... it often will have a "clone" button there too.
Change the MAC, the modem will do a reset and automatically attempt to renew the IP.
In both cases a) and b) it is important to release your IP, or else the Rogers DHCP server will think you're trying to get an additional IP and simply hang.
2) Disconnect your modem from the cable or power for some period of time, preferably after you've released the IP with IPCONFIG or with your router. Overnight often is good.
3) Release the IP for some period of time, like overnight and then do an IP renew in the morning.
None of these mechanisms are guaranteed to work. The first is generally the more effective of the 3, but experience has shown that the allocation of a different IP address may be only temporary!
Don't rely on being able to change your IP if you got yourself IP banned from some kind of server like an IRC server, or game server.
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by johnsea edited by sbrook
last modified: 2007-07-27 12:32:14 |
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I recommend Netstat Live, it is always free and it doesn't expire, or you can always use Du Meter, and buy it after the trial period.
Netstat Live
Du Meter
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by elusion edited by sbrook
last modified: 2004-06-04 20:54:02 |
