Rogers HiSpeed FAQ | DSLReports.com, ISP Information

What does Rogers offer?

Rogers Residential Services ...

Rogers currently offers 5 tiers for Cable Internet on a DOCSIS network, currently in the process of migration to DOCSIS 3.0

Packages available as of Aug 16, 2010

Ultra-Lite - an alternative to dial up 500kbps downstream and 256kbps upstream
Lite - a faster alternative to dial up 3Mbps down and 512kbps up
Express - the mainstream product at 10Mbps down and 512K up
Extreme - the faster product for upstream at 15Mbps down and 1Mpbs up
Extreme Plus - second fastest at 25 Mbps down and 1Mbps up
Extreme Ultimate - fastest at 50 Mbps down and 2Mbps up

Note that Rogers may keep existing Extreme and Extreme Plus users on the older package unless they upgrade to a DOCSIS 3 modem. New customers who order Extreme and Extreme Plus in areas not rolled out to DOCSIS 3 may have problems with the consistency of the order. They MAY be forced to buy/rent a DOCSIS 3 gateway when a DOCSIS 2 modem is available. They may refuse to enable Extreme Plus in those areas at either speed. The old speeds for DOCSIS 2 customers for Extreme and Extreme Plus are grandfathered as below ...

DOCSIS 1.1/2 Grandfathered packages

Extreme - 10Mbps down 1Mbps up
Extreme Plus - 18Mbps down 1Mbps up

They also offer Rogers Portable Internet which is a wireless based service. Note this is NOT what could be described as a Mobile Internet service.

Note that across Canada, Rogers offered DSL services to customers originally with Sprint Canada. It does not appear to be available to residential customers at this time and appears to have been terminated.

Computer requirements

What are the Minimum System Requirements?

These were taken from Rogers web site. Note that these are the systems that Rogers will support, but as long as your system supports an internet connection, you should be able to use Rogers.

Operating Systems: Windows '95, '98, ME, 2000 Pro & XP
CPU: Pentium 133 MHz
Memory (RAM): 32MB*
Available Hard Disk space: 125 Megabytes
CD-ROM: Required
* Windows 2000 Professional requires 64 MB

Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Power PC 601
Memory (RAM): 32 MB
Available Hard Disk space: 56 Megabytes
CD-ROM: Required

What are the Recommended System Requirements?

Operating Systems: Windows '98, ME, 2000 Pro & XP
CPU: Pentium 200 MHz
Memory (RAM): 64MB
Available Hard Disk space: 125 Megabytes
CD-ROM: Required

Operating Systems: MAC OS 8.5 and new releases, OSX
CPU: Any speed G3
Memory (RAM): 64 Megabytes
Available Hard Disk space: 56 Megabytes
CD-ROM: Required

What are the advertised speeds for Rogers Hi-Speed services

The advertised speeds down/up (Mbps unless otherwise stated), monthly cap and overage charge (per GB) for current services as of Aug 17 2010, in DOCSIS 3.0 available areas.

. Rogers Hi-Speed Ultra Lite      - 512/256kbps 2GB ^$5.00
. Rogers Hi-Speed Lite            - 3/256kbps 15GB ^$4.00
. Rogers Hi-Speed Express       - 10/512kbps 60GB ^$2.00
. Rogers Hi-Speed Extreme        - 15/1 80GB ^$1.50
. Rogers Hi-Speed Extreme Plus - 25/1 125GB^$1.25
. Rogers Hi-Speed Ultimate       - 50/2 175GB ^$0.50

Caps are enforced on Residential packages.

. Rogers Business Services - see »www.rogers.com
(**) Business services have limited availability depending on local zoning

Some areas are NOT DOCSIS 3 ready and the upper tiers in those areas *if available* are ...

. Rogers Hi-Speed Extreme       - 10/1 80GB ^$1.50
. Rogers Hi-Speed Extreme Plus - 18/1 125GB^$1.25
. Rogers Hi-Speed Ultimate       - Not available

Note that these speeds ALSO apply to existing customers with DOCSIS 2 modems on these tiers.

Actual results using speed tests and other tools to measure performance will vary depending on ...

. the type of modem
. the place you live
. the time of day
. other network conditions

What are the peak times and off-peak times?

Rogers makes no distinction between peak and off-peak, but for practical guidance when dealing with problems, this distinction can be useful.

The peak times are usually from 3:00 PM to 1:00 AM when there are most people using the Internet. The off-peak times are from 1:00 AM to 3:00 PM when there are fewer people using the Internet.

If you are on a congested cable segment, you may find your performance degraded more noticeably during peak times. Also, if you're in an area that serves a lot of college or university students, you'll find even more significant degradation during peak times.

Do I need the Rogers Software to get on the internet?

Absolutely not, when you plug your modem and you have an internet connection set up on your computer, you should get an IP address assigned automatically at start up. You can start browsing normally, no Rogers Yahoo! software is required.

The software currently includes a modified Browser and toolbar, and an antivirus utility. Many users find these actually interfere with their internet experience and choose 3rd party browsers like Firefox and antivirus tools like AVG or Avast etc.

What is a phub and shub? What are the names of Rogers phubs and where are they

A phub is a "Primary Hub" ... it is the location that your cable and internet service is actually distributed from ... often the site of Rogers towers and dishes.

An shub is a "Secondary Hub" ... it's a remotely located extension of a phub ... Rogers only has a few shubs on its network.

This is all under review since Rogers has stopped providing names for its CMTS routers and first level phub routers so all we now get are IP addresses. Maybe in due course we can work these out and tie IP addresses to locations ... but that's going to be a lot of work! This appears to have happened after Rogers started providing greater TPIA service (Third Party Internet access) to companies like TekSavvy.

And just to confuse things further, I gather Rogers apparently have internal codes for these locations which users don't see so if you talk to them about such and such a phub, they may not actually know where it is!!!

In the past, you'd see something like this in a tracert.

Hop IP Name
1) 192.168.0.1 Your router
2) 10.1.2.3 The CMTS you're connected to ... usually unnamed.
3) ?.?.?.? gw03.flfrd.phub.net.cable.rogers.com CMTS routing
4) ?.?.?.? gw01.flfrd.phub.net.cable.rogers.com Rogers network gateway from your phub
5) ?.?.?.? gw01.bloor.phub.net.cable.rogers.com Rogers network gateway at the bloor phub
6) ... elsewhere

A phub ip domain address will look like this ...
geoloc.phub.net.cable.rogers.com

Now, all we can do is guess where you're connected by proximity to the geographic location of the phubs.

geoloc is a geographic location of a phub from the following list. The list is not complete ... for example it doesn't have the NB or NF phubs yet and it's probably got a number of retired phubs listed. Scroll down for table.

Below are lists of known geographic locations on Rogers network ... active phubs, rncs (regional networking centres) and gateways, and retired locations

 
ACTIVE PHUBS
 
geoloc  Location       Region      Also known as     Area Served
------  -----------    ---------   ------------     ------------
ajax    ajax           Durham                         Ajax, Pickering
baal    alliston       Barrie
baol    orillia        Barrie
basp    sperling       Barrie
bawk    barriewickies  Barrie
bloor   bloor          Toronto     Bloor              Toronto central (along Yonge south of Eglinton
        collingwood    Central Ont
brntfd  brantford      SWO                            Brantford, Cambridge
dupt    dupont ave     Toronto     Dupont             Toronto south between Yonge and Humber Bay
Etob    etobicoke      Toronto     Scarlett           Toronto west of Humber Bay
Flfrd   fallowfield    Ottawa                         SW Nepean, Kanata, Carp, Goulborn
glph    guelph         SWO
grnsbr  greensboro dr  Toronto     Greensboro        Toronto NW near 401/409 (airport expwy)
hnsn    hanson         Brampton
ktchnr  kitchener      SWO
ktgc    kitchener Grand Crest SWO
kwkw    keswick        GTA North
lndn    london         SWO
mtmc    mcnicoll       Toronto     McNicoll          Scarborough
mtmk    markham        GTA North                     Markham, Unionville
mtnk    newkirk  rd    GTA North                     Richmond Hill
nbfd    fredricton     NB
nbmn    moncton        NB
nbsj    st john        NB
nfsj    st johns       Newfoundland
nmkt    newmarket      GTA North
nwdn    new dundee     SWO                           Kitchener SW
popf    pefferlaw      Central Ont                   SW of lake simcoe
pr      pine ridge     GTA East                      Clarington / Bowmanville / Oshawa
rchrd   richmond roaD  Ottawa                        Ottawa west of Bank St North/Central Nepean
slnt    st. laurent    Ottawa                        Ottawa east of Bank St Orleans
strfrd  stratford      SWO
wdstck  woodstock      SWO
wlfdle  wolfedale      GTA East       Mississauga    Mississauga
ym      york mills     Toronto North  YorkMills      Central Toronto North of Eglinton.

Major router locations on Rogers network
 
ym            York Mills (RNC)
wlfdle        Wolfedale Rd Mississauga
front         Front St. Toronto                       Used to interconnect with Canadian peering
                                                       via TORIX (Toronto Internet Exchange)
 
Major transit locations
igw01.front   Front St, Toronto Ontario (Major gateway to external links
                                           including Toronto Internet Exchange)
igw01.chfdrl  Federal St,  Chicago Illinois (not seen recently)
igw01.vaash   Ashfield Virginia (not seen recently)
igw01.chrmk   Rolling Meadows/Kirchoff Rd(?), Chicago Illinois
igw01.ny8th   8th St., New York City NY (not seen recently)

Retired phubs
 
cambr   cambridge      SWO
front   Front Street   Toronto
mtag    agincourt      GTA Central
mtbo    bolton         GTA North
mtki    kingston road  GTA Central
mtpi    pickering      GTA East
mtth    thornhill      GTA North
mtun    unionville     GTA North
mtwd    woodbridge     GTA North
mtwh    west hill      GTA Central
mtww    warden woods   GTA Central
mtwx    wexford        GTA Central
orgl    greenlake
shprd   sheppard       GTA Central
yec     yonge and eglinton center   GTA Central
yec     yonge and eglinton center   GTA Central

Here are the headend connections that are used for POIs for Third Party Internet Access

ONTARIO
333 Bloor Street East � Toronto
855 York Mills Road � Toronto
Dupont St. � Toronto
Scarlett Road � Toronto
Greensboro Dr � Toronto
McNicoll Ave. � Toronto
Pickering-Ajax
Mississauga
Brampton
Newmarket
Oshawa
Barrie-Sperling
Barrie-Wilkie
Collingwood � Georgian Bay Region
Alliston
Orillia
Keswick
Pefferlaw
Richmond Hill
Markham
Woodbridge
Stratford
Brantford
Cambridge
Guelph
Kitchener
London
Woodstock
Orangeville
Bolton
Richmond Road � Ottawa
Fallowfield � Ottawa
St. Laurent � Ottawa
 
NEW BRUNSWICK
Moncton
St. John
Fredericton
Miramichi
Bathurst
Edmunston
 
NEWFOUNDLAND
Cornerbrook
Notre Dame (Gander and Grand Falls)
St. John�s

I'm not able to get my problem solved. What now?

First try to get your problem escalated to a second level tech. If you get a runaround or no satisfaction, you can try to get your problem escalated to a lead teck. If you're getting a "customer service runaround", then ask to have a Rogers Customer Service manager call you back. Note that the manager will NOT be a technical person, so you'll have to explain your problem simply and explain that you don't feel the techs you've dealt with have treated your problem seriously, or solved it or whatever is appropriate. Don't rant. They can't solve your problem, but they can bring the necessary expertise to help solve the problem.

When you've exhausted all you can reach by phone, you can write to Rogers' Head Office and lodge a complaint:

The Office of the President
Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet
855 York Mills Rd
Don Mills ON M3B 1Z1

When you write, you need to be concise. You have about 8 seconds to make your impression. If you rant, especially at the beginning, the rest of the letter may not be read or dealt with seriously.

What are Rogers Terms of Service

Rogers Terms of Service comprise to parts ...

The End User Agreement (EUA) and the Acceptable Use Policy (AUP)

The EUA is your contract with Rogers that tell`s you what Rogers is providing and the obligations on each party.

Find it here ... End User Agreement

The AUP is an addition to the EUA that defines what you can and cannot do in using the service.

Find it here ... Acceptable Use Policy

Note the EUA and AUP are in PDF format and that this is for the Rogers Yahoo! residential service. The Business terms of service are similar but not included here.

Does Rogers have a bit cap

Update August 2010 NOTE BIT CAPS HAVE RECENTLY CHANGED NOTABLY FOR EXTREME USERS

Formal Bit Caps are as follows ...

Package	GB per	$ per
	month	add. GB
Ultimate	175	$0.50
Extreme Plus	125	$1.25
Extreme	80	$1.50
Express	60	$2.00
Lite	15	$4.00
Ultra-Lite	2	$5.00
Maximum additional charge	$50

EXCEPT If you are on a Lite or Ultra Lite plan that was set up before date (grandfathered)
then the following applies ...

Package	GB per	$ per
	month	add. GB
Lite	60	$2.50
Ultra-Lite	60	$5.00
Maximum additional charge	NO MAXIMUM

NOTE CAREFULLY THAT IF THESE GRANDFATHERED PLANS APPLY TO YOU THERE IS NO MAXIMUM CHARGE!

Does Rogers Block WWW Sites

Rogers does not block access to any site.

They have disabled DNS resolution for a number of sites in Russia which makes it appear that they are unreachable, due to a proliferation of malware from affiliated sites that resolve through specific Russian nameservers.

If you use other DNS services than Rogers, you can get to Russian sites that appear blocked, or if you get the numeric IP address for the server you're trying to access, you can put that in your browser and get where you want to go.

Does Rogers block ports

Rogers does block some ports.

The ports associated with non-IP protocols for Netbios, NetBEUI (vis Microsoft networking protocols) are blocked at the CMTS to ensure that no one on your cable segment can see your system and so that malware spread through the non-IP protocols can't connect through windows systems.

They also block a few non-standard ports known for spreading malware.

Finally, Rogers blocks outbound port 25 (SMTP server) connections to any MSA (Mail Submission Agent) or MTA (Mail Transmission Agent) other than Rogers specific SMTP servers. This is to stop spam and virus botnets from spreading Spam and infected mails from Rogers customers.

Does Rogers Throttle or otherwise limit our speeds

Rogers does throttle P2P transfers using the BitTorrent protocols through the use of Cisco pCube Service Engines. It does this by dropping occasional packets. This causes the TCP/IP stacks of the sender and receiver to significantly slow down transfers.

Not ALL customers are throttled. Throttling is employed mostly in heavily congested areas and covers most of Rogers territory. A few areas are not covered.

Individual customers can be throttled with this equipment.

The best way to get around throttling has been to set up using encryption. The service engines were updated to catch this, but uTorrent v1.8 seems to have managed to work its way past this at the moment.

Drivers for my network card or modems - where can I look for them

The following link provides access to assorted Network related drivers including NICs and Modems

»www.rogershelp.com/yahoo/downloads/drivers/

USB modem drivers and cab files for Win98SE and higher can also be found on the Rogers-Yahoo! CD

How can I check my Performance with Speedtests

Speedtests will usually give you an idea of the speed of your connection, but beware, they are NOT necessarily an accurate measure.

There are essentially 3 ways of testing your speed ...

These all have their uses but they all have limitations that may not give you an accurate picture of your speeds.

There are two lots of speedtest sites that you can access. Those that are either "on network" or "close network" and those that are "remote".

Remembering that most Rogers traffic goes through sites in Toronto before going out to the world, speeds may be impacted by any delays that result from this trip to and from Toronto.

Now remote tests are for example in New York, Seattle, Washington, etc. When you go to a remote test site your speeds will be impacted by network conditions between you and the server. These conditions can be extremely variable. Some days you may get clear sailing to one server and the next you may get horrible performance to the same server. Remember too that if you use multiple servers, you can only say that your connection speed is *at least* the speed of the FASTEST test site.

Local on network or close network tests are generally more reliable at giving you your actual connection speed. Rogers own speedtest at www.rogers.com/speedcheck is on Rogers own network, so Rogers network can be usually eliminated as a source of problems when measured here. Cogeco has a speedtest site at speedtest.cogeco.net which is "near network" in Cogeco and Rogers have a peering agreement through the Toronto Internet Exchange. Also now available are assorted tests on www.speedtest.net. If you choose to use speedtest.net, you have the choice of lots of different speedtest servers. Generally pick one close to Rogers in Toronto.

If the speeds reported by Rogers and Cogeco's tests are similar, you can be fairly certain that this is the speed of your connection to the network.

Rogers speedcheck can be a little slow at times, presumably due to system load, or its location on the network. Cogeco's is usually very consistent.

When using speedtests, one of the things we look for is consistency particularly if you're using distant servers. Note that you can't use a speedtest and say that "this is the speed I expect for sites in and around NYC" because there are multiple routes to get to NYC ... some may be slow, and some may be fast.

How can I check my Performance with Tracert

Traceroute (or tracert) is a network tool that will send packets called ICMP Ping packets to a destination system and routers enroute there to determine the time delay to get a packet to and from that router or system.

Traceroute can be executed from a windows "command window" (aka a DOS box) with the command

tracert destination

e.g. tracert www.dslreports.com

The result will look something like this ...


Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  10.218.0.1
  3     7 ms     7 ms     7 ms  vl-201.gw03.flfrd.phub.net.cable.rogers.com [66.185.90.241 ]
  4     6 ms     7 ms     6 ms  gi-3-0.gw01.flfrd.phub.net.cable.rogers.com [66.185.83.173 ]
  5    13 ms    13 ms    14 ms  66.185.83.33
  6    12 ms    15 ms    13 ms  pos-3-0.igw01.front.phub.net.cable.rogers.com [64.71.240.2 9]
  7    14 ms    13 ms    14 ms  gw-nac.torontointernetxchange.net [198.32.245.38]
  8    33 ms    34 ms    35 ms  0.gi2-2.esd1.tl9.nac.net [209.123.11.211]
  9    34 ms    33 ms    32 ms  12.ae0.gbr1.tl9.nac.net [209.123.11.71]
 10    63 ms    90 ms    66 ms  0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
 11     *        *        *     Request timed out.

On the left is the "hop number" ... this corresponds with the router or system in *outward bound order*.
The next 3 numbers are the time it took to go to that hop and back on 3 tries
The right is the IP address and system name for that router or system

What we are looking for is relative consistency and progression of the times consistent with the distances from you to the system in question.

In the example above,

Hop 1 is my home router so you expect a very fast response from it.

Hop 2 is the CMTS and that's the time to go from you, out your modem and back again. With DOCSIS modems, you expect this to be 7 to 12 mS

Hops 3 & 4 are routers in the Fallowfield "head end" facility in Ottawa. Notice the time at hop 4 is even faster than hops 2 and 3. This can happen because it is able to respond to the ping faster. And since we're talking milliseconds here, small variations are to be expected.

Hop 5 is a Rogers router somewhere in Toronto (note that it is un-named, like the CMTS and my own router)
The times Ottawa to Toronto are consistent with the total times shown.

Hop 6 is a Rogers gateway router in the TORIX facility on Front street Toronto.

Hop 7 is a nac.net router again at TORIX

Hops 8, 9 & 10 are nac.net routers in New York City. Note the jump to 90 mS on hop 10. This may be caused by network congestion somewhere along the way or it may be caused by loading on the router. Note that routers give pings very low priority and may drop them altogether, which can be seen next ...

Hop 11 is in fact dslreports.com which is hosted at nac.net DSLreports has chosen to disable ICMP ping response to prevent ping attacks. So, the timed out (as indicated by the askerisks) conditions here are absolutely normal.

So, when you do a tracert, your ping request to DSLreports as in this example can be expected to take the route shown above *to get there*. Note that this is NOT NECESSARILY the route that the reply packet from DSLreports will follow. This is a common confusion when interpreting a tracert.

Taking the example above, let's say that hop 8 looked like this instead ...


  8    183 ms    391 ms    305 ms  0.gi2-2.esd1.tl9.nac.net [209.123.11.211]

and all the rest of the hops were as shown.

First reaction says that there's a problem here. The reality is that there is in fact no problem here.
Because the subsequent hops are normally accepted times to the location, this means that this particular router has ping responses on very low priority, so takes a long time to respond ... but that it is forwarding packets with normal speeds since subsequent hops are normal. One can safely ignore the odd numbers here.

Now again taking the same example, say hop 8 looked like that and hops 9 & 10 looked like this


  9    334 ms   333 ms   332 ms  12.ae0.gbr1.tl9.nac.net [209.123.11.71]
 10    363 ms   390 ms   366 ms  0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]

In this case we can now say that there is a problem ... but we cannot determine from the tracert exactly where and what the problem is ... that takes network engineers working in conjunction with other companies engineers to work out.

The problem starts at hop 8, which can mean that

Congestion on the link between the router at hop 7 and hop 8
Hop 8's router is overloaded
Congestion somewhere on the backwards path between hop 8 and you. You can't tell what that backwards route actually IS from any tracert or tool we have available to us.

So, what can you do? Report it as a problem to Rogers and if it's on their network, they'll see to it, but if it's say on nac.net, they MAY contact nac.net and work with nac.net to resolve the issue. You can also report it to nac.net yourself, but you may get some resistance since you aren't a customer of theirs directly.

So bottom line is that tracert can give clues as to where problems are ... but can't be definitive.

One place it can be definitive is to the first hop if it's your own router ... if say the pings to my router were 300mS, I'd know that there's a definite problem between my system and the router. It could be someone else clogging up the router such as a someone stealing my wireless signal! It could be a faulty NIC on my compute(s)r. It could be spyware on my systems.

If you're not using a router and you get poor pings on the first hop, it can be your system, your modem or a very poor connection.

What are the rogers mail and news server?

Note that Rogers NO LONGER OFFERS Usenet NEWS services.

Mail services are provided by the Yahoo! mail platform, although your email is still username@rogers.com

There are different ways to address the Rogers mail servers, here are some.

Note that during the transition to the Yahoo! mail platform, the aliases pop and smtp may no longer work. You may have to use a fully qualified domain name, and the IP addresses are obviously subject to change and they have been removed.

Incoming mail:
pop
pop.{yourphub}.net.cable.rogers.com
pop2.rog.mail.vip.re2.yahoo.com
pop.broadband.rogers.com
pop.bloor.is.net.cable.rogers.com
pop-rog.mail.yahoo.com

Outgoing:
smtp
smtp.{yourphub}.net.cable.rogers.com
smtp2.rog.mail.vip.re2.yahoo.com
smtp.broadband.rogers.com
ssmtp.bloor.is.net.cable.rogers.com
smtp-rog.mail.yahoo.com

Replace {yourphub} with the name of your phub as follows ...

Do a tracert to www.rogers.com, the first or second hop will look like this example ...

gw01.flfrd.phub.net.cable.rogers.com

Pick out the letters before phub and that is the abbreviated name of your primary hub (yourphub), in this case flfrd

If you want to access rogers servers from outside the Rogers network while you're on the road, for example ... try

POP pop.broadband.rogers.com
SMTP smtp.broadband.rogers.com (Note that you'll need full authentication to use this)

You can use standard SMTP port 25 and POP port 110, or you can alternately use Mail Submission (SMTP protocol) port 587 to submit your mail in particular if you're connecting from outside Rogers network. Authentication will be required.

How do I setup my webmail account?

To be updated ... this is now a Yahoo mail service.

Can I access my e-mail on the go?

Yes you can ... If you like webmail service, and you've registered your email accounts with Yahoo (new accounts are registered by default) just visit »mail.rogers.com, it's their webmail service. Just log in with your rogers e-mail id and password or use

If you DON'T use webmail or haven't registered your Rogers address with Yahoo, Yahoo still handles your mail, and you access it via

pop.broadband.rogers.com
and
smtp.broadband.rogers.com

If you're connecting to Rogers Yahoo! mail servers from outside Rogers network you will need authentication enabled. You may need to connect using the mail submission port 587 instead of the standard port 25 if the ISP you're connecting from blocks port 25 as is becoming more common.

What type of modems does Rogers Offer?

DOCSIS 3.0 Modems

. SMC DG3N (Modem / router combo) - Info Link

We heard that there were SUPPOSED to be modem only offerings coming, but they never happened.

DOCSIS 2.0 Modems

. Toshiba PCX2600 - Info Link
. Scientific Atlanta Webstar - Info Link
. Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link (Not nexessarily supported)

Docsis (1.0, 1.1) for HiSpeed and HiSpeed Lite ... Many no longer supported.

. Ericsson Piperider - Aastra Piperider* - Info Link
. Terayon Terajet TJ615/715 - Info Link
. RCA DCM 235 - Info Link
. Toshiba PCX2500 - Info Link
. Scientific Atlanta Webstar - Info Link
. Motorola SurfBoard (the latest addition to Rogers DOCSIS modem family) - Info Link

* Ericsson recently sold their cable modem business to Aastra

The following Non Docsis modems have been phased out (for HiSpeed and HiSpeed Lite) ...

. Terayon TeraPro TCM 100 (archaic - rarely seen for new installs)
. Terayon TeraPro TCM 200 - Info Link
. Motorola CYBER SURFR Wave (normally only seen in ex-Shaw areas)
. Lancity Modem (archaic - rarely seen for new installs)

What is DOCSIS?

DOCSIS is an acronym for "Data Over Cable Service Interface Specification". DOCSIS provides a set of standards and a certifying authority by which cable companies can achieve cross-platform functionality in Internet delivery.

How do I get to the config page of a Webstar DPX2100

Why do I want into the Configuration Page?

Simple, so you can see the Status of the modem, as well as the log, and check the Signal, etc.

When i type 192.168.100.1 into IE, it asks for a password, what can i do?

Follow the step-by-step i have written up. If unsuccessful, PM me, ill be glad to help

I've lost my UBS (or LAN) connection, what can i do?

The USB connector is the same used for connecting most USB devices, such as printers. You can pick one up at Future shop or Radio Shack. If you want to get fancy, you can look into some these RED LED USB or BULE LED USB cables, just for added effect, but are not nessisary. Here is a good quality (i believe, correct me if im wrong) CAT5 (LAN) cable

I do not have a USB connection on my computer

Common? who doesnt have USB these days?... If you dont, your 2options are to: 1) buy a USB card, 2) cannot finish this.

Webstar Cable Modem Config Page Access:

The config page is: 192.168.100.1

1) Unplug the coax cable from the back of the modem, and press the reset button.

2) Take the USB connector (or LAN, wich ever one is not inuse), and plug it in*, press the reset button again**.

3) Go into your net work settings, and note the IPs that are assigned (see pic
"modemdhcp.JPG"). I recommend using the LAN port to use as the connection to the net and the USB port to access the page.

3a) Write down the ip of the USB so u can configure it manually later.

4) Go into the properties of the USB connection, and double click the Internet Protocol(TCP/IP). (see pic "mancfg.JPG)

5) access the confige page (192.168.100.1), and make sure that you can get in (see: aboutyourmodem.JPG).

5.a) You should get in, if not, reset the modem again. If that fails, you must have messed up on a step above, since the modem only allows access when not synced.

6) Dissconnect the USB from the back of the modem.

7) Plug the coax cable back into the modem, and allow it to boot***.

7.a) wait untill the modem has finnished, and assigned your LAN connection an IP.

7.b) You can also watch the boot process from the config page untill it is finished.

8) Once the Online, PC, & Cable LEDs on the front are on, the modem has finished the boot process.

8.a) check the connection of the LAN at this point, and make sure it has assinged you an ip.

It should be either in the range of 24.xxx.xxx.xxx or 63.xxx.xxx.xxx. (see: booted.JPG)

8.b) try refreshing the config page, it will ask for the pw now (see: pw.JPG)

9) Reconnect the manually configred USB connection.

10) Now check the config page, it will load, and not request a pw or anything (see:

cfgloaded.JPG).

* = You should now have both LAN and USB connected.
** = The modem needs to reconize that both USB and LAN are connected.
*** = It can take afew min for the modem to finish booting, depending on the number of people booting theirs at this time, and other factors

Provided by King Cobra 66

------------------------------------
The following was offered as working on one webstar modem ...

USER:admin
PASS:w2402

DOCSIS 2.0 vs previous DOCSIS standards

DOCSIS 2.0 is a newer standard that Rogers is in the process of implementing. All Rogers HiSpeed Extreme customers are being sold DOCSIS 2.0 modems in preparation for the implementation. It potentially offers better control and greater bandwidth for the upstream channels ... effectively increasing the reliability of uploads. Overall performance is improved. Rogers network currently operates at DOCSIS 1.1 standards, but because of DOCSIS compatibility, newer and older DOCSIS modems will continue to work fine.

How to check my Modem Signal Levels?

Some cable modems have the ability to extract signal/power level data, to obtain this information, In your browser, type in:

http://192.168.100.1

Acceptable Signal/Power Levels
Receive/Downstream: -10 to +10 dBmV
Transmit/Upstream: 30dbmV to 52dbmV
Signal to Noise Ratio(SNR): 32dB or Greater

Rated levels
Receive/Downstream: -15 to +15 dBmV
Transmit/Upstream: 30dbmV to 56dbmV
Signal to Noise Ratio(SNR): 32dB or Greater

How do I clone a MAC address with a Linksys router?

So you want to clone the MAC address on your new Linksys router. Here are the easy steps for you to do just that

1. Find the MAC address of the NIC that has your IP at the moment. To do that go to the command prompt and type ipconfig /all in a Windows NT/2K/XP machine or type winipcfg on any Win9x system. The MAC address will look some thing like this
"00-03-6D-12-55-CD"
Write that down you will need it later.

2. Login to your router. If its new or you haven't changed your settings you need to type 192.168.1.1 in the address bar of internet explorer. You will now see a screen like this.

You need to type in your password. If its your first time using the router the password will be admin no user name is needed.

3. Next make your way to the advanced tab

4.Click on the MAC address clone button

5. Now take the MAC address you wrote down before and enter it into the field.

6. Click apply and if everything worked you should seen this screen

You are done

Problem with D-Link DI-604

It seems the D-Link DI-604 router has problems with the Terayon cable modem. You need to upgrade the firmware of the DI-604. The firmware is at . D-Links FTP server

How To Clone A MAC Address With An SMC Router

The 7004ABR & 7004AWBR and 7004VBR each have a Clone Mac Address button.

In the ABR it's under Setup > WAN >DHCP.

In the VBR it's at Advanced Setup > WAN > Dynamic IP

7004VBR

7004ABR & 7004AWBR

***A real big thanks to jefe for the pics and info***

How To Clone A Mac Address With A DLINK Router

Cloning the MAC address will insure that you can connect through your modem in the event that the MAC address, or physical address, of your network card has been registered with your ISP.

Cloning the MAC copies the MAC address of your ethernet card to the WAN port of the DI-704. In other words, it will appear to your ISP will that it is your computer connected to the modem, not the gateway. That is why it is necessary to configure the DI-704 from the same computer that was originally setup with your modem. Otherwise, the gateway may copy the wrong MAC address to the WAN port.

From the Device Information page, click on the Tools menu option at the bottom of screen. This will take you to the Useful Tools menu. Click the Clone MAC button, then click OK when prompted to "Change MAC address right now?".

New MAC address will take effective after rebooting! will be displayed and the Clone MAC button will change to a Restore MAC button.

Click the Reboot button, then click OK when prompted to "Reboot right now?". This will take you back to the Device Information page. Click the Logout button and then close your browser.

Step 7 Power down the DI-704. Either turn it off from the power switch, or unplug the AC power cord from the gateway. With the DI-704 turned off, recycle the power on the cable modem. Again, turn it off it has a switch or just unplug it from the wall outlet. Wait 30 seconds and then power up the modem only. Wait until all of the lights on the modem have stabilized. After you are sure that the modem has stabilized, power up the DI-704.

Step 8 At this point you should be able to open your browser and browse the Internet. If you are using special applications through the gateway, you may need to open ports in the Virtual Server or Special Apps configuration menus.

**from d-link support page »support.dlink.com/faq/view.asp?prod_id=428 ***

How To Clone A Mac Address With A NETGEAR Router

If you want to clone your MAC address here is what you have to do:

1. Go to »192.168.0.1/ (YOU MUST NOT BE USING ROGERS' PROXY)
2. Enter the username Admin, and your password (default is 1234)
3. Click on Wizard Setup
4. Click Next (The 2 fields don't have to be filled; Are obtained by the DCHP server)
5. Click Next again
6. At the bottom, there will be a section called "WAN MAC address". The default is "Factory Default"
7. Click on Spoof this PC's MAC address --- IP Address, and enter the new IP Address you would like to use as your new MAC address.

P.S.
I had problems connecting after I did this. :)

What is a CMTS?

A: Cable Modem Termination System

This is the equipment at the cable companies Head-End that interfaces with both the RF plant and the traditional data side of an ISP. This equipment can operate either as a router or as a bridge with your modems. Overall, the Cisco Universal Broadband Router series of CMTS equipment has become the defacto standard in CMTS equipment.

How can I change my IP address?

There are a few ways to change your IP address.

Note that your DOCSIS modem is also assigned an internal IP address. Don't confuuse the two.

1) Change your MAC ...

IP addresses are assigned for each MAC (Media Access Code aka Hardware Ethernet Address) on their network. Your IP address is assigned based on a combination of your Modem's MAC and your System Interface's MAC

a) If you DO NOT HAVE a router, you may be able to change the MAC of your Network Card (note that not all NICs allow you to alter its MAC) ...

(For WinXP) Release your IP by going

Start | Run | cmd

and then in the DOS box type "Ipconfig /release".

Then goto

Control Panel | System | Hardware (tab) | Device Manager

Find your Network card and right click on it

Properties | Advanced (Tab)

In the Property box select Network Address or similar (different drivers will have different keys here)

Click the radio button below Value

Put is a 6 pair number (12 digits) from 00 to FF per pair. It is a good idea to keep the first few pairs the same since they identify the manufacturer

Now reboot your modem and wait for it to connect.

Go back to the cmd DOS box and type in "ipconfig/renew"

If your NIC does not support this feature, you could replace it (if not on-board) or get a router.

b) If you have a router, go to the router's appropriate page which displays the IP assigned (dLink uses the Status page). Do an IP Release from that page.

Now go to the page for WAN setup which will usually permit you to change the MAC there ... it often will have a "clone" button there too.

Change the MAC, the modem will do a reset and automatically attempt to renew the IP.

In both cases a) and b) it is important to release your IP, or else the Rogers DHCP server will think you're trying to get an additional IP and simply hang.

2) Disconnect your modem from the cable or power for some period of time, preferably after you've released the IP with IPCONFIG or with your router. Overnight often is good.

3) Release the IP for some period of time, like overnight and then do an IP renew in the morning.

None of these mechanisms are guaranteed to work. The first is generally the more effective of the 3, but experience has shown that the allocation of a different IP address may be only temporary!

Don't rely on being able to change your IP if you got yourself IP banned from some kind of server like an IRC server, or game server.

1 General