8. Self-Hosted Systems-DW4020-6000-7000
These systems do not require a host computer running special software to communicate over satellite. The devices themselves run all the required software and communicate with your computer(s) via a standard Ethernet connection.
The DW4020 consists of three separate components tied together with cabling and plastic clips. The components are an IRU (Inside Receive Unit), and ITU (Inside Transmit Unit) and a gateway. The IRU and the ITU are the same that make up a DW4000. The difference is that instead of being connected to your computer via a USB cable, they are attached to the gateway via a USB cable. The gateway runs all of the software required to control the IRU and ITU. In addition the gateway provides 4 auto sensing/auto cascading Ethernet ports.
At the time of this writing, the DW4020 does not take full advantage of the DirecWay HPEP proxy servers, and therefore does not provide browsing as snappy as other solutions. You can improve the browsing on a DW4020 through browser tweaks that are described in the tweaks portion of this section. However, even with browser tweaks, the DW4020 is not as good at browsing as solutions that use the Proxy.
You will have several choices as to level of service with the DW4020, but all are considered business level services. You can get from one up to 13 unique static IPs and you can even get FAP-Free servicesfor a price.
DW6000 & DW7000, HN7000S
The DW6000/DW7000/HN7000s contain all components in a single unit, much like a cable or DSL modem. It has one auto-sensing, auto-cascading Ethernet port. You can connect the single port to a computer, or if you have a network it can be connected to an expansion device to allow connections to however many computers are on your network. Your choice of expansion device (hub, switch, router, or WAP) will depend upon which level of service you sign up for. There are currently two levels of service.
If your question has not been addressed by this FAQ, please ask your question in the forum.
Feedback received on this FAQ entry:
The short answer is, not much.
Explanation: The way your computer connects to the Internet when using a DW6000 or DW4020 is significantly different than it would with a non-self-hosted system like a DW4000. Instead of a direct connection to Internet servers, your computer connects through the appliance. The appliance itself maintains the connection to the external server and buffers both incoming and outgoing data. This precludes the use of the standard TCP tweaks that we use on other broadband connections and with the non-self hosted systems. All of those tweaks are used to improve conditions for data transmission based upon the latency and speed of the network a device is connected to. As far as your computer sees the connection, it is happening at LAN speed and latency, and therefore there is nothing to tweak. The defaults that are set up by your operating system will undoubtedly give you the best overall results, as they are already designed for LAN speed and latency. In fact, if you do attempt to employ the TCP tweaks described elsewhere in this FAQ for non-self-hosted systems, or broadband tweaks from other sites and software, you will quite likely make things worse. Perhaps much worse. The bottom line is that the only TCP parameters that matter to your Internet connection are those used by the appliance itself, and you have no control over those. This is not necessarily a bad thing. In fact testing shows that the TCP settings coded into these devices make them capable of speeds far in excess of what we would see on a fully tweaked non-self-hosted system. That doesnt mean you will see such speeds. That means that even if you could tweak the thing, it likely would not go any faster.
The Browser Tweak
There is a tweak for your browser that can significantly increase browsing performance. This is to increase the maximum number of TCP connections per server that your browser uses above the default. This tweak is especially significant for the DW4020, but will also help with the DW6000. How you implement the tweak depends on which browser you use. What number you use depends upon which device you use.
For Internet Explorer users: Internet Explorer requires two new registry keys to create this tweak. Note that if you have used the Lan Client Configuration Utility (LCCU) provided by Hughes, it will have already made these entries. You may still want to edit the entries and increase the values used by the LCCU, particularly for the DW4020.
You will make the registry keys manually using regedit. Start => Run => (type in) regedit
Below you will find where in the registry to put the keys and what to name the keys. Navigate to the locations specified in the left pane, then in the right pane, right click and choose to create a "New" Dword value. Name them exactly as shown. Once they are there, double click on each and insert the value 15 (HEX) for the DW6000 or 40 (HEX) for the DW4020. Once you've done that, exit regedit, re-boot. Your work is done.
WinXP and Win2k: All DWORD Values
HKEY_USERS - .DEFAULT - Software - Microsoft - Windows - CurrentVersion - Internet Settings
HKEY_CURRENT_USER - Software - Microsoft - Windows - CurrentVersion - Internet Settings
WINME / 98: All DWORD Values
HKEY_CURRENT_USER - Software - Microsoft - Windows - CurrentVersion - Internet Settings
For users of Mozilla, Netscape, Firebird or any other Mozilla based browser:
Open your browser and enter about:config as the url, without the quotes.
1. Scroll down to Network.http.max-connections. For the DW4020 make the value 128. For the DW6000 try 64
2. Go to Network.http.max-connections-per-server. For the DW4020 make the value 64. For the DW6000 use 21.
3. Go to Network.http.max-persistent-connections-per-server. Make the value 8. (Increasing this value much above 8 will create problems. Be careful with this one.)
4. Exit and re-open the browser.
Feedback received on this FAQ entry:
Unlike the computer hosted systems like the DW4000, the DW6000 always uses the DirecWay "Turbo Page" proxy to enhance browsing performance, regardless of your browser proxy settings. However by enabling the proxy in your browser, you will gain the use of the DW6000's DNS caching capability that you would otherwise be missing. This capability can significantly improve the speed of browsing to sites you have visited previously. For this reason, we strongly recommend pointing your browser to the DW6000 proxy.
1. In all cases, the only protocol that should use the proxy is HTTP. Pointing any other protocols to the proxy will disable those protocols.
2. DirecWay 6000 Pro users: The instructions below assume that the address you are using for the DW6000 is 192.168.0.1. This will work under the majority of circumstances unless you are using the "Pro" version of the DW6000 and the DW6000 is behind a router. Your router may not pass local addresses through the WAN port, in which case that address will not work. If that is the case, use the DirecWay IP of the DW6000. This IP address will be one less than the unique, static IP assigned to your network, and is the same address that your router is using for its default gateway. For example, if the static IP assigned to your network is 22.214.171.124, then the IP address for your DW6000 is 126.96.36.199. Use that address as the proxy address and in the proxy exceptions list, instead of 192.168.0.1.
For Internet Explorer:
In Internet Explorer, click on Tools => Internet Options => Connections => LAN Settings. See image below.
Click the LAN Settings button to open the LAN Settings screen. In the lower section, check the check box that says "use a proxy server for your LAN", and fill the check box for "bypass proxy server for local addresses". See image below.
Click the "Advanced" button which opens the "Proxy Settings" window. Under "HTTP:" enter 192.168.0.1 and Port 87. The rest of the fields in this area should be left blank.
In the Exceptions box, enter the following: www.direcwaysupport.com;192.168.0.*
Use a semicolon between the two entries. See image below.
That's it - close out of all the windows, and close your browser. When you open your browser again your new settings should be in effect.
For Firebird, Netscape or other Mozilla based browsers :
Each browser has a slightly different user interface to set up proxy connections. However this method will work with any and all of the Mozilla-based browsers like Firebird, Netscape or Mozilla.
Type in about:config as the URL in your browser's address window.
Scroll down to network.proxy.http. Enter the LAN IP of your DW6000.
Next, scroll to network.proxy.http_port and enter 87.
Finally go to network.proxy.no_proxies_on and enter 192.168.0.1,www.direcwaysupport.com
See image below:
1. If you were sharing your Direcway connection on a LAN before, you are going to need to first remove any software sharing solution you were using. If you were using Window's Internet Connections Sharing (ICS) for instance, this must be removed first!
2. You are going to want to delete the DAK software from your old host computer. Instructions can be found here: /faq/7396
3. Next remove all the previous DrTCP tweaks from your system. Open DrTCP and select your LAN adapter in the drop down box. For every selection, chose default. If no default is listed, then make the entry completely blank. Save and re-boot. Your computers TCP settings are now at the Windows default, which is best for the self-hosted systems.
4. If you did the AFD upload tweak and would like to remove it (you should) then go to Start => Run and enter regedit without the quotes. Navigate to HKEY_LOCAL_MACHINE => SYSTEM => CurrentControlSet => Services => AFD Right click on the Parameters folder and choose delete.
The DW4020 is available with several different service levels that provide from 1 to 13 unique static IP addresses. The first thing you need to know is the one address that is assigned to the DW4020 itself. You should have gotten this address at the time of installation. If you didnt, then the easiest way to get it is to plug a computer into one of the Ethernet ports, and set up that computer to get its IP address automatically. Reboot that computer. When the computer is back up, open the browser and enter "http://192.168.0.1" as the URL, without the quotes. This should open the DW4020 user interface. You should see a Welcome message. In the text of that welcome is a click here link. Click on that link. That will take you to a screen that gives you all of the IP addressing information you need to set up your network. Copy down the range of IP addresses that you can use on your network along with the subnet mask and default gateway. The address listed as default gateway is the address of the DW4020 itself. This is the address you will use in the URL of your browser from now on to access the user interface.
The DW4020 does not have a DHCP server to hand out the WAN addresses for your computers to use. It will only give one address to one device for the purpose of initially getting into the user interface as you just did. This requires that you set up each computer with a static IP. Start with the computer you just connected to the user interface with.
Open the network properties for the computer and enter a static IP in the same range as what you just copied down from the user interface of IP addresses to use on your network. Enter the assigned subnet mask, default gateway you copied from the user interface and the DNS address given to you by your ISP. If you dont know the DNS address you can use 188.8.131.52 and 184.108.40.206. Reboot your computer. Now you should be able to browse the Internet from that computer and access the DW4020 user interface by entering the same address you used as default gateway as the URL in your browser.
Do the same for each computer on your network, each time using a different IP address from the same range you wrote down earlier. The default gateway and DNS addresses will be the same on all the computers.
In this case you will need to share one of the IP addresses you have (or the only one you have if you have a single IP DW4020) across as many computers as you need to using Network Address Translation (NAT). The preferred way to do this would be with a commercially available broadband router.
Attach the broadband router to one of the Ethernet ports of the DW4020. Following the instructions for your router, give it a static IP address in the range you wrote down for available IPs for use on your LAN. Enter the subnet mask and default gateway you got from the user interface. Enter the DNS addresses given to you by your ISP, or you can use 220.127.116.11 and 18.104.22.168. Set up the DHCP server on your router to give out addresses on the private sub-net you wish to use on your LAN. A typical range would be 192.168.1.2 192.168.1.254. Depending upon your router, this might be entered as an IP of 192.168.1.0, subnet 255.255.255.0.
Now attach the computers that you want to share the IP address to the router via Cat5 cables. Set each computers network properties to get its IP address and DNS automatically. After re-booting each computer, you should be able to browse the Internet.
Your professional service comes with a single unique, static IP. Thats a good thing, but it means you need to share that IP and it means you need to concern yourself with security. The preferred method to solve both issues is to use a commercially available broadband router. If you intend to have wireless connections to your LAN then use a wireless broadband router.
The DW6000 Professional also provides a DHCP server that will give your assigned public IP address to one device, making set-up very easy. Attach a standard Cat5 network cable between the WAN port of your router and the Ethernet port on the DW6000. Following the directions for your router, set it up to get its IP address and DNS information automatically. Once that is set up, turn off the power to the DW6000 and the router. Turn the DW6000 on first, and allow it time to boot up. Once all but the top blue light are lit, turn on the router. It should now have the unique, static WAN IP assigned by the DW6000.
Set up the DHCP server in your router per the instructions that came with it. For most people, simply enabling DHCP on the router and using the default values will work fine. Connect the computers to the LAN ports on the router using standard Cat5 network cable, set up your computers to get their IP and DNS information automatically and you should be up and running. An alternative is to use static IP addressing on your LAN. If you chose to do so, the default gateway for each of the computers should be the LAN address of your router, not the DW6000. The DW6000 is the default gateway for the router only.
If you have a wireless router, setting up the wireless clients is no different than with any other type of broadband connection. Please reference your routers instructions and or visit our wireless networking forum for more information: »Wireless Networking
If you have the Consumer level service, your DW6000 acts as a router by itself. There is therefore no benefit to having a separate broadband router. In fact, a separate router will complicate your network unnecessarily. You will need a hub or switch and/or possibly a Wireless Access Point (WAP) in order to expand the single Ethernet port on the DW6000 to the number of computers on your LAN. Either a hub or a switch will work, but a switch is preferable from a performance standpoint.
Using any standard Cat5 network cable, attach the Ethernet port of the DW6000 to the any port on your switch. If your switch has an Uplink port, you can use that, but keep in mind that the uplink port shares circuitry with one of the standard ports on the switch; usually the one closest to it, or the last standard port on the switch. This means that you cannot use that shared port if you use the uplink port, and visa-versa.
Using any standard Cat5 network cables, connect each computer on your LAN to the remaining ports on the switch or hub.
The DW6000 has a built-in DHCP server so you can set up each computer to get its IP address and DNS information automatically. For Windows users this is the default if you run the Windows Networking Wizard, and is the simplest way to successfully get your network running.
If you want to set up static IPs on your network, the easiest way would be to use IP addresses in the range of 192.168.0.2 192.168.0.254, subnet mask 255.255.255.0 and a DNS server of your choice. 22.214.171.124 is a valid DirecWay DNS server you can use.
For wireless networking see: /faq/8506
If you already own a router, and want to use it here are two methods.
1. This method is easy and will not add an extra layer of NAT to your network, but will eliminate all of your router's routing and firewall features:
Connect the DW6000 to a LAN port on the router. Connect all your computers and devices to LAN ports on the router. Leave the WAN port empty. Go into your router's configuration and disable its DHCP feature. Change the LAN IP of the router to be on the same sub-net the DW6000 is on so you can get back into the configuration screen again later if you need to. You will want to pick an IP that is not likely to be issued by the DW6000 to any other device on the network. 192.168.0.254 should work.
You router is now acting as a switch. All computers and devices on the network will get their IP's from the DW6000.
2. This method will preserve the router's routing and firewall features, but will add a second NAT layer to your network. Under most conditions, you will never notice a difference in performance anyway.
Connect the DW6000 to the WAN port of the router. Connect your network PC's and devices to the router's LAN ports. Go into the router configuration. Give the router a static WAN IP on the same subnet as the DW6000. 192.168.0.2 should work. Use 255.255.255.0 as the subnet mask. Enter 192.168.0.1 as the Default Gateway.
Now give the router an IP on a different sub-net for its LAN IP. 192.168.1.1 should work. Use 255.255.255.0 as the sub-net mask. If you are going to use your router to issue IP's on your network, set up its DHCP server to hand out IP's in the 192.168.1.2 - 192.168.1.254 range. The default gateway for LAN clients will be the router at 192.168.1.1. Use whatever DNS server(s) you like. 126.96.36.199 and 188.8.131.52 are two DirecWay DNS servers you can use. Set up each of your computers to obtain an IP address automatically.
If you are setting static IP's for the clients, put them in the 192.168.1.2 -192.168.1.254 range with the default gateway being 192.168.1.1 and an appropriate DNS server or two.
Or you can forego all of that and buy a switch. :-)
If your question has not been addressed in this FAQ, please ask your question in the forum.
By far, the easiest method is to use a Wireless Access Point (WAP) rather than a Wireless Router. The WAP can be connected to a port on your switch or hub or directly to the DW6000 just like any other device. You then follow the directions that come with the WAP to connect your wireless clients.
If you must use a Wireless router, you can use one of the two connection and addressing methods described here: /faq/8505 As far as connecting the wireless clients, it is no different than any other broadband connection. Follow the instructions that came with your router or and/or get more detailed information in our wireless networking forum: »Wireless Networking
Normally you can get to the user interface by entering "http://192.168.0.1" or www.direcwaysupport.com (without the quotes) as the URL in your browser. If this doesnt work there are two possible reasons.
1. If your browser is set up to use the DW6000 proxy, then the user interface must be listed as an exception to the proxy in your browser. For instance, in Internet Explorer, go to Tools->Internet Options->Connections->LAN Settings. If Use a proxy server for your LAN is checked, then press the Advanced button. In the Exceptions box enter 192.168.0.1;www.direcwaysupport.com without the quotes. Press OK three times.
2. If you have the "Pro" service and are using a router, your router might not pass local addresses through the WAN port. If that is the case, you can access your user interface by using the DirecWay IP of your DW6000 as the URL. This IP address is one less than the static IP you have for use on your network. So if the static IP assigned to your router is 184.108.40.206, then the address of your DW6000 is 220.127.116.11, exactly one less than your assigned static IP. You will also need to enter this IP address as an "exception" for your browser proxy as described in #1, above.
If you would like to tell your DW6000 where it is in the world for ranging in a more accurate way then entering your zip code, here is the procedure. In order to do this you will need to know the latitude and longitude of your dish location in degrees and minutes.
Note: In the example below we are using 192.168.0.1 as the address to connect to the DW6000. For some Pro service users with a static IP and using a router that can't reach their DW6000 using the 192.168.0.1 address, you will need to use the address that is one less than your static IP. This would be the same address your router is using as its default gateway. If your static IP is 18.104.22.168 then the address you would use to connect to the DW6000 is 22.214.171.124.
Please keep in mind that you are writing a complete new parameter set to the DW6000 when you do this. If you change something you shouldn't, like something not listed here, your DW6000 will no longer work, although you should be able to get it back the way it was by re-running Satellite Based Commissioning. That being said, this does work and won't break anything if you follow the instructions.
From a command prompt, type "telnet 192.168.0.1 1953" without the quotes. At the telnet prompt, enter the following keystrokes, where [enter] means hit your return or enter key and [\] means hit the backslash key, etc.
2. [a] [enter]
3. [enter] 3 times
4. Enter your longitude degrees then [enter]
5. Enter your longitude minutes then [enter]
6. Enter  for western hemisphere then [enter]
7. Enter your latitude degrees then [enter]
8. Enter your latitude minutes then [enter]
9. Enter  for northern hemisphere then [enter]
10. [\] [enter]
11. [pw] [enter] [y] [enter](If you are sure!)
12. [i] [enter]
13. [enter] 2 times
14. [d] [enter]
Wait for ranging to finish. When ranging is done, you will see the message "[NORANGE_REQD] Transmitter ready. TX code 8"
16. [z] [enter] [z] [enter]
The DW4000 t0 DW6000 upgrade is supposed to happen without a need to change your Site ID. If all goes smoothly, you will keep the same Site ID and your old email addresses will still work.
If for some reason, your Site ID changes in the upgrade process and you old Site ID is cancelled, your email will become inaccessable. This procedure will get your email back on line.
1) ACCESSING THE myDIRECWAY PAGE:
In order for you get your emails working again at direcway.com you will have to get setup so you can access the myDIRECWAY webpage. If you have already gotten setup so that you can access the myDIRECWAY webpage you can skip this section and move on to section 2 on getting your email up and running again.
A) So the first thing you will need to do is follow this link to the myDIRECWAY webpage. »dssweb01.mydirecway.com/ ··· ndex.jsp
B) Next you will need to click on please join, then another page will come up and you need to click on the DW6000 box.
C) On the next page you will need to enter the Site ID and your modems serial number. If dont already have this information I have provided a way for you get it.
a. You can get your site ID by accessing your DW6000s web interface. You can do this by typing in 192.168.0.1 in your browsers address bar. Once you have accessed the web interface you need to click on the SYSTEM INFO tab at the top of the window on the right hand side. You will find the Site ID listed in the left hand box at the top of the list.
b. You can get the serial number from the same page as in the above paragraph; it will be in the same box third from the top. Make sure the serial number you use is only 7 characters. Dont use the complete serial number from the back of the modem, it wont work.
c. Now you just need to enter this info in the site id and serial number boxes on the registration page with the boxes for the site id and serial number.
d. If everything works like it supposed to the next page that will come up will ask you to enter a login name and password.
a. Now type in your login name and your password; once you have done this you need to move down to the box labeled E-MAIL.
b. What you need to do here at the email box, is to enter any email address that you have that is currently active but it cant end in direcway.com! Use an email address like firstname.lastname@example.org or email@example.com that you have and is currently active. The reason you cant use your direcway.com email is because it isnt working at this point.
E) If everything takes like it should it will tell you your registration has been successful. Now all you have to do is go back to the myDIRECWAY link »dssweb01.mydirecway.com/ ··· ndex.jsp and you should be able to go to the myDIRECWAY page. You may have to login again, so make sure you save your login name and password!
2) GETTING YOUR EMAIL ACCOUNTS BACK UP AND RUNNING:
A) Now that you can access the myDIRECWAY page. Your next step will be to setup your email accounts again. Now according to way I understand this you will be able to setup your accounts just the way they where before with the same email account names and passwords. Evidently your old email account names and passwords cant be used by anyone else for 4 to 6 months. This appears to be correct because I didnt have any problems setting up the email accounts again with the same account name and passwords that I had before.
B) You will need to go to the myDIRCEWAY page and click on email options in the HELP CENTER.
C) Next you will look for Email Accounts and click on Email Options.
D) Then Click on Create New Email Account.
E) Now you can enter in your previous (old) account name and your previous (old) password and do these steps for each of your previous email accounts.
F) Now you should be able to access your original email accounts that you had with your old DW4000 modems.
For Windows users:
Here are two ways to connect to the DW6000 over a LAN to access the config screen and reboot the terminal:
1. On PC Network Connected to DW6000 open a DOS command window.
At DOS command prompt enter "telnet 192.168.0.1 1953"(minus the quotes).
You will be presented with a configuration menu (be real careful in this menu and also anything typed will not echo).
At the Main Menu prompt enter "rr" and hit enter. This will reboot your DW6000. You must be very careful because the "rd" and "rf" command will de-configure your DW6000.
2. A simpler way to set this up is to use HyperTerminal.
Launch HyperTerminal and for new connection. Call it "DW6000" and click OK.
For the "Connect To" window click on the drop down for "Connect Using" and choose "TCP/IP(Winsock)".
For host address type "192.168.0.1", for port type "1953".
When you click on "OK" you will see the Main Menu.
On the tool bar of HyperTerminal click on "File" the "Properties" from the drop down menu.
Click on the "Settings" tab then click on the "ASCII Setup" button
Click on the box next to "Echo typed characters locally" to check the box.
Click on "OK" then "OK" again to close the DW6000 Properties window.
Your typing will now show locally.
Please remember this will only work on a Windows based PC. Again, be careful which commands you execute. You may render your DW6000 unusable if you make a mistake.
PC information submitted by dmp0
Windows Reset Utility: /forum/remark,10759372~mode=flat
Application written by dbirdman
For Apple Users with OS 10.2.7 or later:
Download 'Satstat', a 'Menu Bar Extra' either from HERE (»www.versiontracker.com/d ··· sx/24867)
or HERE (»www.vortimac.com/products.html)
To install Satstat drag the application icon to your Application folder.
Go to System Preferences-->Accounts-->Startup Item Tab. Click the '+' box and select Satstat from your Application folder.
Restart the Mac or load Satstat from the Application Folder.
A satellite dish icon will show in the Menu Bar. Click on it and choose Preferences/Display Style/Number and the Update Frequency.
Your signal strength will now show in the menu bar and update at the chosen interval. (one second interval makes the most sense)
Click the 'Signal Strength Number' in the Menu Bar and choose 'Reset DW6000' whenever you need to re-boot the modem.
Apple information submitted by Mikofox
[Comment: This is a revised edition of the "Linksys Router MTU Setting" entry that I submitted for consideration for inclusion into the FAQ. It reflects tim's (hhkr's) recent experience with up-grading the firmware on his BESF41! router (See »[DW6000] Could DWay prevent Windows Update from working? ]
You should first try Windows Update and sending e-mail after checking that your firewall software is not blocking access to the internet, and that your e-mail client is configured correctly. However, many DW6000 Pro and CE users who use Linksys BEFSR81/BESFX41 routers as a router have reported problems accessing Windows Update and sending e-mail using their DW6000 units, but they are able to browse to web sites on the internet. If you experience this problem, access the router configuration setup and change the Linksys router MTU from it's default setting of 1500 to 1460. Then, try using Windows Update and/or sending email. This "quirk" may be related to the firmware version that is installed on the above routers, but it is not clearly understood at this time.
Note: If you have recently upgraded your router firmware, you may notice there is a different setup screen in the router configuration than what you had with your previous firmware version. Setting the MTU at 1460 does not not allow Windows Update to work (it comes up with an error). Of course, it doesn't work with 1500 either. If you put a mark in the disable blank to disable the MTU setting in the router, Windows Update works. If you have a BESFX41 router, you can upgrade your firmware to version 1.51.00. It will allow you to access Windows Update and upload files by email with the router MTU set at 1500. Version 1.51.00 is Beta software as of this writing, so use it at your own risk. There is a bug in this version that causes long URL strings to crash the router. It is mentioned in this rather long thread--/forum/remark,10339478~mode=flat~days=9999).
The Direcway NOC stores a database of all users. When new firmware is developed a message stating that a new download is available is sent to all DW6000's or DW4020's as appropriate. Your modem acknowledges the message and tells the NOC to send it. The firmware is sent, received, a checksum is performed and then the modem sends a message back saying it received the firmware. The message then initiates an update to the database for your modem's record. As you can imagine if you do this for 100,000 or more remotes and they all send back the acknowledgement at the same time this could cause a severe system overload. To avoid this, there is a delayed acknowledgement feature. When the firmware is downloaded to your modem a configuration file is also sent to turn on a timer and specify a specific time. This time will be several hours and is different for every remote the firmware is sent to. After the back off timer has reached its time then the message will be sent to the NOC from your modem stating it has received the firmware and the database will be updated. After this the "First Heartbeat" message will be cleared. The Received First Heart Beat message is not an indicator of a problem or that you have not received all the update. It will be in that state until your remote has acknowledged the firmware download from the NOC.
Yes, there is a method to set up the present DW6000/DW7000/HN7x00S software to force the unit to bypass the Web Acceleration (Turbo Page) Proxy at the NOC. The following discussion is geared toward the DW7000 & HN7x00S, but the bypass method works equally well on the DW6000. The only difference between the units is that the Event Logs feature as discussed below is disabled in the present DW6000 software.
Why would you want to? The most common reason is to browse to Web sites that are not accessible for some reason through the HughesNet proxy. It can also be a troubleshooting technique to see if that's why Web sites are not loading. There are times when a particular Web Acceleration Server may be having problems, or the modems link to the Web Acceleration servers at the NOC is unstable. Bypassing the Web Acceleration server at the NOC during these periods will allow you to browse when you otherwise cannot.
Why would you not want to? Browsing to a Web site without the Web Accelerator is slow. You will also experience browser hesitation (explained below) and more frequent "Red Xs" on Web pages.
To set up Turbo Page Server (TPS) bypass mode: You need to statically assign either (1) an invalid IP address as the Turbo Page server in the modem software, or (2) an invalid port. The valid port for HughesNet web accelerators is 86, all others are believed to be invalid. Since using a valid IP but an invalid port can be disruptive to the IP you choose, the method of assigning an invalid IP address is the one described here. Browse to the "HN7x00S Advanced Configuration and Statistics" page and click on the Turbo Page Configuration link on the left side. In the HN7x00S modem click on the "Advanced Cfg" page on the left side. The page says that the "Turbo Page Advanced Configuration is disabled", but you'll still be able to set up bypass mode. Put a dot next to "Use Turbo Page Server configured below", enter a "bogus" server IP address such as 10.10.10.10 (any address in the Private IP address range will do), port 86, and press the "Teardown TurboPage Connection" button. The unit will try to connect to the bogus server the next time you start browsing to sites on the internet. The Event Logs accessible on the "DW7000 Advanced Configuration and Statistics" page will show that the DW7000 attempts to connect 3 times, fails 3 times, and then goes into bypass mode (a straight TCP connection). This takes about 35 - 45 seconds from the first connection attempt to finally going into bypass mode, so there's a 35 - 45 second lag on the initial browsing attempt to a Web site on the internet. Subsequent browsing to sites will have no lag ... for a while. The DW7000 unit will try to reconnect to the Turbo Page server at the NOC periodically, and a lag in any browsing to a Web site during the reconnect attempt will be noticeable (and annoying).
To get the HN7x00S out of bypass mode: Browse to the "HN7x00S System Control Center" and press the Restart HN7x00S link. The HN7x00S will reboot and will connect to a Web acceleration proxy the next time you attempt to browse.
We've found that using the Web Accelerator Keep Alive program for the Direcway 6000 Modem (the 6000WAKA utility) available from the DatastormUsers.com Web site helps when operating in bypass mode. When the 6000WAKA utility is running on a PC, the utility causes the DW7000 to attempt the reconnection to the bogus server "in the background", largely un-noticeable to the user. Users will only experience the annoying lag in browsing when they are unfortunate enough to browse while the DW7000 is going through the reconnection procedure. However, the overall browsing experience to the user is smoother (fewer noticeable hesitation intervals) when using the 6000WAKA utility than when operating without it. An explanation of how to use the program and a download link is provided HERE. Set the program's "Fetch interval" to 1 minute. If you have a LAN with more than one PC, the program only needs to be running on one PC, and the program expects to find a very small web page. You must have a site on the internet to host such a page, one that won't mind getting hit once every minute by the program running on your computer. If you have a dialup ISP as a backup connection to the internet, the ISP may offer personal Web space that could be used for this purpose.
Will the 7x00 in bypass mode be like turning the proxy off with a DW4000 modem? No. The 7x00 user who sets up his unit in TPS bypass mode should never expect to get the same experience that DW4000 users have when browsing Proxy OFF (with the proxy disabled in the browser). The experience is similar, but the 7x00 user will have the hesitations when browsing. The hesitations can be made less obvious to the user by using the 6000WAKA utility but, in general, bypass mode should be used for troubleshooting and as a mode of "last resort".
Other considerations: When the 7x00 is in TPS bypass mode, browsing to a Web site on the internet via the HTTP protocol is established via a straight-through TCP connection. This means that if you have a 7x00 on a service plan that has NAT enabled, the public IP address of the 7x00 unit is exposed to the Web host, not the address of a Direcway Web proxy server. If you have a 7x00 with a static IP address assigned to your PC or router, the static IP address is exposed to the Web host. If you use an IP reflector site such as www.whatismyip.com or the IP reflector in BBR "Tools", it will show the IP address of a 7x00 unit that has NAT enabled, or the address of the PC or router connected to a DW7000 unit with a static IP address.
We wish to thank Red Baron for testing out the bypass mode procedure on his DW6000 unit and the newer HN7000S. The references to HN7x00S and 7x00 Modems above apply to the DW7000 as well as the HN7700S.
By Spinnaker and dbirdman.
Updated 11/12/06 to include the HN7x00S systems.
Feedback received on this FAQ entry:
Unlike the DW6000, the DW7x00 modems on accounts that come with static IPs do not automatically provide that static IP to a device. There is a separate full 192.168.0.x block of dynamic IPs assigned via the modem's DHCP service to a device configured to obtain it's addresses automatically (see Note below). To use the static IP, you will have to assign it manually to the device.
If you have a static IP, the System Info page in the System Control Center will look like this:
LAN1 IP Address: 6x.xx.xx.xx4
LAN1 Subnet Mask: 255.255.255.252
NPR IP Address: 192.168.0.1
NPR Subnet Mask: 255.255.255.0
The LAN1 IP Address: shown above is the public, or global, IP address assigned to your DW7x000 modem by Direcway and the x's in will be some number from 0 - 9. The 4 at the end is not intended to represent your actual number, it is there to provide an example to use in the instructions below. You will need to look at your modem's System Info to retrieve your own full modem IP.
DW7700 users will also have a LAN2 section which is not present in the DW7000.
You can (1) attach a single computer to the modem and assign the IP to the network adapter on the computer, or (2) you can attach a router to the modem, assign the static IP to the WAN/Internet port of the router, and let the router provide private addressing to any computers on your local network. The first method creates a computer that is directly connected to the internet, which significantly increases security concerns, so it is highly recommended to have a firewall running on the computer. The second method provides a router with a configurable "firewall" where you can forward ports as needed.
In either case, the IP address you must provide to the modem-connected device is 1 higher than the LAN1 IP address assigned to the modem and the Subnet Mask ends in 252. Using the example addressing scheme shown above, the IP address assigned to the device would be:
IP Address: 6x.x.xx.xx5 (Same number as the modem except last digit)
Mask: 255.255.255.252 (Same subnet mask as the modem)
Gateway Address: 6x.xx.xx.xx4 (The IP of the modem)
You will also need to assign DNS servers manually when you configure this way. The Direcway standards would be:
As mentioned above, if you do not perform the manual configuration as shown, and instead have your router or modem-connected computer set to obtain an IP automatically, you will end up with a private 192.168.0.x address, with 192.168.0.1 as the gateway.
Note: For reasons known only to Direcway, the private (192.168.0.x)
addressing on DW7x00 modems with accounts that come with static IPs is not
called NAT. It is called NPR.
By dbirdman with review by Spinnaker.
Feedback received on this FAQ entry: