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9.0 Misc

Determine if private information is in fact displayed on ARIN's whois site. Go to http://www.arin.net/tools/whois_help.html and enter your fixed IP address (any one will do). If you see information you don't want to be public copy the screen and email your name and the above whois information to: ipadmin@att.com and politely request your private information be removed. You will receive an acknowledgement that explains what will be done. In about a week your information will be replaced with:
Private Customer
2701 W. 15th St. PMB 236
PLANO, TX 75075
US


Feedback received on this FAQ entry:
  • all email i send to ipadmin@att.net is rejected by the mail gateway at att.net

    2009-06-11 14:46:35

by JimThePCGuy See Profile edited by lev See Profile
last modified: 2007-06-07 17:04:48


Newsgroup questions can be answered here:

newsgroups.news.prodigy.com

by stltech See Profile edited by Flippant See Profile
last modified: 2002-05-20 19:01:29

ASI or Advanced Solutions Incorporated is SBC's subsidierary designated as their CLEC. They are responsible for your DSL Signal from the CO to you.

CSI or Customer Self Install is the group designated to assist new users with first time installations.

by armyrebel4 See Profile edited by Flippant See Profile
last modified: 2004-02-19 09:42:00

A summary of the new distance requirements...

SBC Yahoo Basic- up to 384/128 max distance 16000 ft
SBC Yahoo Standard Plus 384-1.5/128 max distance 12000ft
SBC Yahoo DSL Deluxe 768-1.5/256 max distance 9000 ft
SBC Yahoo DSL Expert Plus 1.5-6/384 max distance 7500 ft

Rates:
Basic package 42.95 (dynamic)
Standard Plus package 49.95 (dynamic)
Standard Plus package 64.95 (static ip)
Deluxe 59.95 (dynamic)
Deluxe 79.95 (static)
Expert 159.95 (static)

All plans are available if you have a RT avail and yes these are full price rates if you want to see what promotions are available you would need to call 1 877-722-3755 choose the options for sales.

by Flippant See Profile edited by lev See Profile
last modified: 2003-05-24 13:22:39

Current SBC equipment rebate checks such as for the 2wire are sent to you automatically several weeks after your order and installation are complete. You would probably need to call 877-722-3755 or your local EPC to check status on these.

The rest of the following information refers to the "SBC Value Rewards" of $99, $149, and $199 from several years ago (2001). As of March 2004 the websites relating to that rebate (sbcdslreward.com, sbc149reward.com, sbc199reward.com) are gone and the phone number (888) 241-6225 appears to be "closed" even during its stated business hours of Mon-Fri 6AM-11PM, Sat 7AM-11PM, and Sun 9AM-11PM. It does still have an automated system for checking on your rebate, though I'm not sure if it actually returns any information. It is quite likely that all rebate redemptions that are going to be issued for this promotion are now settled.

(Previous advice: If possible, do have your Order or Service Order number ready when calling. You will need your order number to register for the rebate online. Note: What they send you is a single sheet tri-fold that looks very much like junk mail!)

by Ranma See Profile edited by MrFixitCT See Profile
last modified: 2007-10-12 19:52:09

This FAQ is for posting of questions and answers that apply to all regions. Region-specific FAQs should be submitted to your respective region's FAQ. However, if it applies to all the SBC regions, it is best to submit it here. If you are not sure, you may want instant message the FAQ editor- Ranma. If it's posted in a regional FAQ, but it pertains to all regions, I will ask you to resubmit it to the SBC FAQ so that you receive proper credit for your FAQ entry. Questions on registration, speed plans, how to get a trouble ticket made, routers(PBI uses Cayman, AIT uses Efficient 5861), or who to contact are region-specific and have not been included in this FAQ. Good additions to this FAQ are questions for the Enternet 300 software and the DSL modems or how to make a dedicated DSL line, which apply to all regions.

by Ranma See Profile
last modified: 2001-07-25 19:59:52

The name for the 2 wires in a telephone circuit (Tip and Ring) are derived from old style phone jacks. The Tip is at 0 Volts DC and the Ring is at -48 VDC. Typical residential wiring pairs are:

Green Tip---Red Ring
Black Tip---Yellow Ring
White Tip---Blue Ring

RJ11 pin pairs are:

3 Tip---4 Ring
5 Tip---2 Ring
1 Tip---6 Ring

Orignally submitted by Lone Gunman DSLR.

by Ranma See Profile
last modified: 2001-07-29 21:51:46

1-866-274-4357 (1-866-asi-help)
For sync, line speed, cap, and line noise issues. If it's not a line issue (email, password, or account questions) try the phone tree for the main SBC number.

options:

1. Pacbell
2. Nevada Bell
3. Southwestern Bell
4. Ameritech
5. SNET
(select your region)

Then,
1. ISP (select 1)
2. Remote LAN Administrator (RLAN)
3. Common Local Exchange Carrier (CLEC)

Then,
1. DSL (select 1)
2. ATM

Then,
1. ISPSC
2. Provisioning
3. Maintenance (select 3)
4. Modem/CPE Delivery

by Flippant See Profile edited by A21 See Profile
last modified: 2002-12-09 15:33:02

Pick the appropriate link based on your email address/service type:
All domains with SBC Yahoo
Unmigrated users:
@sbcglobal.net
@pacbell.net
@nvbell.net
@swbell.net
@ameritech.net
@snet.net

by kchaz See Profile edited by A21 See Profile
last modified: 2002-12-09 03:36:07

Pick the appropriate link based on your email address/service type:
All domains with SBC Yahoo (just Geocities if you have already migrated)
Unmigrated users - claim your space and upload at least one placeholder file before migrating to SBC Yahoo, unless you want ad-supported Geocities pages!
@sbcglobal.net
@ameritech.net
@snet.net
The following may no longer work:
@pacbell.net
@nvbell.net
@swbell.net

by removed See Profile edited by A21 See Profile
last modified: 2002-12-09 03:40:41

As most all are aware of by now, SBC has official support on the site (as well as unofficial). What many don't know is our actual jobs. So far there are 4 official techs and several unofficial techs that drop by to help from time to time.

kmac1 See Profile aka Ken and Matthew See Profile aka Matt are both ASI-LFO techs now doing online support. They work with Advanced Solutions Inc. a subsidierary of SBC that is responsible for the data transport from the Central Office to your MPOE.

CCCMTech See Profile aka Rick is a SBC ISP tech. I am responsible for anything non-transport related as it pertains to SBC. Latency beyond the CO, email issues, questions about services, browsing, connectivity, etc. are all ISP related functions. I am in technical support of the ISP not sales but I can help you work with EPC to place the order or billing to look into your bill.

David See Profile, A Network Center Technician (NCT) in the Earth City (Saint Louis) data service center. Here to assist Ken, Matt, and Ricky, with Center issues and to assist customers as well. You can find me here reading most times, and have been known to be up really late some nights.

by CCCMTech See Profile edited by A21 See Profile
last modified: 2003-12-19 18:47:42

The new 877-722-3755 options are:

Thanks to UorThem for this update!

by A21 See Profile edited by Flippant See Profile
last modified: 2003-01-08 22:11:04

Your customer code is a 3-digit number set by your SBC phone company. If you receive paper phone bills, it's at the top of your bill directly to the right of your phone number.

If you pay your phone bill online, go to https://www05.sbc.com/MyAccount, log in, and click View and Pay My Bill. Right under the "Billing Name" is "Account Number"; the 3 digits that follow your phone number are the customer code.

Your keyword is ISP-specific; you set it during the account setup process. If in doubt, it may be your mother's maiden name, or it might be another personal word such as your pet's name. An SBC tech may be able to remind you what the first letter of the keyword is, and that might jog your memory.

Generally either the last 4 digits of the account owner's SSN, the customer code, or the keyword is needed for changing sensitive account information, such as password resets, or adding/removing services.

by A21 See Profile
last modified: 2003-05-20 23:11:06

As the topic starts to come up more.. It was suggested I let you guys know where the FUSF fee stands in relation to your account.. The charges are as follows:

Basic up to 384 $1.84
Standard + 384-1.5 $1.84
Expert Plus 1.5-3 $2.48
Deluxe (grandfathered) $2.95
Symmetric 384-416 $4.47
Expert Plus 1.5-6 $5.83

If you have made changes to your DSL account as of February 1st whether it be to upgrade.. downgrade or rerate.. the FUSF will apply..

Also for those of you who have upgraded to the new Expert Plus Package for $44.99 you can expect to see the $5.83 charge.. Why you might ask? Well even though the plan is being advertised at 1.5-3 your line is provisioned at 1.5-6.. that is what ASI has your speed set at so thats what you'll be charged.. that means even if your only getting 3.2 down your still provisioned with the 6.0 speed but your line cannot handle the extra speed so you have been set at a lower rate..

heres an explanation as to what the FUSF is:

What is the Federal Universal Service Fee (FUSF)?

The Universal Service Fund charge is a surcharge collected from telecommunications carriers such as Verizon or SBC to support the federal Universal Service Fund. The Fund ensures that schools, libraries, rural hospitals, and other individuals have access to affordable telecommunications service. All communications providers must contribute to the fund based on revenue incurred during the previous year. Most carriers recover their Universal Service Fund charges from their customers in some form. The fee passed through to you depends on the fee assessed to SBC and is along with the services you have ordered. For additional information about this charge, contact the FCC at www.FCC.gov or call them at 1-888-225-5322

One other thing.. The FCC determines the rate in which you will be charged.. each quarter they post what the new rate will be.. SBC has committed to the above listed rates for this year.. if the rate of percentage increases within the year the rate increase will not be passed onto our customers.. however if the rate decreases within the year we will pass along the discounts..

Thanks Only Me!


Feedback received on this FAQ entry:
  • I called the FCC about the Federal Universal Service Fund and I was told that they charged this fund to you, So, why are you passing the charges onto me? I see your adds on TV all the time and you state the cost to be $24.95 and nothing about the extra Universal Service Fund. Thus, I don't feel I should be charged for it when it is your responsibility, not mine. Gary R. Roy

    2008-11-28 15:34:57

by Flippant See Profile
last modified: 2004-02-26 21:15:26

Yes, it works using the default settings for PPPoE LLC (VPI=0 and VCI=35). These settings are also documented in Appendix A of the manual (page 43) as 1 of 3 possible SBC settings. Just need to enter your username and password on the Basic Setup web page to get up and running.

This modem however is not supported by SBC.

by er86 See Profile edited by Flippant See Profile
last modified: 2005-08-30 13:21:20